1 to 25 of 96 ITSM Jobs in the Midlands

Experience automating and integrating with Active Directory, Exchange Online, Azure AD/Entra ID, and related Microsoft technologies. Experience integrating SCORCH with ServiceNow, including ITSM workflows, automated ticket creation, request fulfilment, REST APIs, and OAuth-based integrations. Knowledge of Microsoft SCOM integration, alert processing, event management workflows, and monitoring tool ...

Experience automating and integrating with Active Directory, Exchange Online, Azure AD/Entra ID, and related Microsoft technologies. Experience integrating SCORCH with ServiceNow, including ITSM workflows, automated ticket creation, request fulfilment, REST APIs, and OAuth-based integrations. Knowledge of Microsoft SCOM integration, alert processing, event management workflows, and monitoring tool ...

support teams for resolution Adhere to customer’s and Computacenter’s Security Policies Administration 20% Participate in team and sector meetings Utilise the relevant ITSM tool suite to monitor progress of all incidents Ensure accurate completion of all incident records and associated paperwork Monitor and update the call management system ...

mailbox access, Teams/OneDrive support) Active Directory basic user/account administration (with guidance) Hardware diagnostics (desktops, laptops, printers, peripherals) Remote support tools ITSM/ticketing systems Excellent troubleshooting skills Strong communication and customer service Experience 02 years' experience in an IT Service Desk, helpdesk or desktop support environment ...

changing situations Strong understanding of service management disciplines (Incident, Change, Demand, Capacity, Performance) and how they integrate at an ecosystem level Proficiency in IT service management tools and software. ITIL certification (preferably ITIL Expert or ITIL Practitioner). Experience with process improvement methodologies such as Lean, Six Sigma, or Agile. ...

other remote support technologies. Strong fault-finding and diagnostic skills, with the ability to resolve complex technical issues. Experience using IT Service Management or Service Desk systems. Excellent customer service and communication skills, with the ability to explain technical issues clearly to non-technical users. Strong organisational skills ...

other remote support technologies. Strong fault-finding and diagnostic skills, with the ability to resolve complex technical issues. Experience using IT Service Management or Service Desk systems. Excellent customer service and communication skills, with the ability to explain technical issues clearly to non-technical users. Strong organisational skills ...

equivalent financial planning and performance management platforms. Good understanding of system integrations, interfaces and data flows across enterprise applications. Strong understanding of IT Service Management (ITIL) disciplines including Incident, Problem, Change and Release Management. Experience supporting financial controls, audit processes and regulatory requirements. Ability to analyse complex business and technical ...

equivalent financial planning and performance management platforms.Good understanding of system integrations, interfaces and data flows across enterprise applications.Strong understanding of IT Service Management (ITIL) disciplines including Incident, Problem, Change and Release Management.Experience supporting financial controls, audit processes and regulatory requirements.Ability to analyse complex business and technical issues and drive effective ...

experience and overall service maturity. Ensure compliance with relevant security, regulatory, ISO and CE+ requirements. What You’ll Bring - 10+ years’ experience in IT service management, service delivery or technology operations. Proven experience transforming and improving IT services, not simply managing BAU. Experience operating within a large-scale, complex ...

Windows OS, Microsoft 365, Active Directory, Azure. Understanding of basic networking concepts, including Wi-Fi, VPNs, DNS, and TCP/IP. Experience using ITSM or ticketing tools ...

recovery technologies such as Veeam, Backup Exec, Datto or similar solutions. Exposure to Google Workspace administration would be highly beneficial. Experience working with IT service management or ticketing systems. Strong troubleshooting and problem-solving skills. Excellent communication and customer service skills. Ability to work independently whilst contributing effectively ...

recovery technologies such as Veeam, Backup Exec, Datto or similar solutions. Exposure to Google Workspace administration would be highly beneficial. Experience working with IT service management or ticketing systems. Strong troubleshooting and problem-solving skills. Excellent communication and customer service skills. Ability to work independently whilst contributing effectively ...

supporting mobile technologies, including Android and iOS devices. Good understanding of remote support technologies such as RDP, VPN and Terminal Services. Experience using IT Service Management or Service Desk systems to manage incidents, requests and changes. Strong fault-finding and diagnostic skills, with the ability to analyse complex technical problems ...

high-quality documentation. Support device deployment, configuration, and replacement activities. Contribute to continuous improvement initiatives and knowledge sharing within the team. Follow established IT service management processes and best practices. Maintain service excellence while meeting agreed response and resolution targets. Skills & Experience Essential Previous experience in a Deskside Support, IT ...

Baan preferred. Experience with SQL, reporting, analytics, integrations, or data management. Experience with Microsoft Power BI, Power Apps, or Power Automate. Familiarity with IT service management Candidate Profile The successful candidate will be a practical, organized, and collaborative business-systems professional who can understand complex manufacturing requirements and translate them ...

Windows OS, Microsoft 365, Active Directory, Azure. Understanding of basic networking concepts, including Wi-Fi, VPNs, DNS, and TCP/IP. Experience using ITSM or ticketing tools ...

Entra ID/Azure AD - Intune and Autopilot - Windows endpoint management - Identity and Access Management - MFA and Conditional Access - Joiner, mover and leaver processes - ITSM and service delivery - MSP/outsourced technology provider management - Asset and SaaS management - Information security controls - ISO 27001 or similar security frameworks - Automation of IT ...

understanding of Agile ways of working.A people first mindset to delivery of Incident and Problem Management.Knowledge of how to use tooling such as ServiceNow ITSM and Azure DevOps. Technical KnowledgeUnderstanding of Integration approaches to other systems such as API, Secure File based Transfers, BIB replication etc.Artificial Intelligence· Growing awareness ...

embed non-functional requirements and secure-by-design principles into delivery pipelines.Co-own cloud reliability roadmap with platform teams; standardize tooling for observability, ITSM, and incident communication.Ensure DR readiness, runbook quality, and resilience patterns are consistently applied across services.People LeadershipLead and mentor a team of SRE engineers, fostering a culture ...

embed non-functional requirements and secure-by-design principles into delivery pipelines. Co-own cloud reliability roadmap with platform teams; standardize tooling for observability, ITSM, and incident communication. Ensure DR readiness, runbook quality, and resilience patterns are consistently applied across services. People LeadershipLead and mentor a team of SRE engineers ...

governance Cross team management to lead the delivery of releases Experience of digital service delivery Experience of continuous delivery Experience of working with an ITSM tool Strong customer service approach and team player Desirable Criteria Technical experience in development, testing or configuration management Experience of Service Management Tools ITIL experience ...

services VLANs and VPNs Experience working with networking vendors such as Cisco, Meraki, Extreme, or Fortinet. Strong understanding of network security principles. Experience with ITSM/ticketing systems, ideally ServiceNow. Excellent communication and customer service skills. Must be eligible for SC Security Clearance. Desirable Experience within a 24/ ...

/Wi-Fi troubleshooting MDM/BYOD solutions Endpoint security and anti-virus tools PowerShell (or similar) for basic automation Service Desk/ITSM systems Windows 10/11 environment support End-user devices & peripherals Core Behaviours: Strong customer focus and communication skills Ownership mindset – accountable end-to-end Effective ...

Horizon), IP Telephony, Linux, AWS/Azure Cloud, Access Control Systems, BCDR, CCTV IP. IT qualifications advantageous: CompTIA, MCP, MCSE, MCSA, CCNA, CCNP, ITIL, ITSM, Cyber Essentials (or similar). Working for an IT Managed Service Provider (MSP), or IT Support businesses is advantageous. Full UK Driving Licence preferred. ...