26 to 50 of 51 ITSM Jobs in Scotland

IT Support/ISM Technician/Desktop Support, strong hardware diagnostics, knowledge of Windows OS and Active Directory, basic networking, and experience with ITSM tools such as ServiceNow, with on-site and remote assistance across the organization. #J-18808-Ljbffr ...

visibility and optimisation into platform design Drive: Business-aligned cost transparency Service Reliability & Operational Readiness Ensure all cloud services are: Fully supportable (aligned to ITSM/Halo) Monitored, documented, and resilient Define: Runbooks, alerting, and operational standards Support major incident resolution and root cause analysis Lead adoption of: Automation ...

/7 upstream operating environment. Experience & Qualifications Proven experience leading SAP service delivery, service transition or ERP support functions. Strong understanding of IT service management, operational governance and support operating models. Experience managing third-party support partners and service performance against agreed outcomes. Demonstrated ability to influence stakeholders across business ...

matching how the team works together. About the Client Our client delivers enterprise SaaS platforms for large organisations, implementing, configuring and extending leading IT service management and AIOps products for their customers. The business is growing quickly and is investing in its own talent, bringing successive graduate cohorts through ...

Support development of the Decommissioning Entry Criteria Checklist Essential Skills 15+ years of experience in application/technology consulting, application rationalisation, transformation or IT service management Proven experience in application decommissioning, retirement, rationalisation or technology modernisation programmes Experience facilitating technical workshops with multiple SME groups, alongside strong stakeholder management ...

smooth, well-communicated, and effectively supported.As part of the senior leadership team, you’ll align support operations with business goals, champion IT Service Management (ITSM) best practices, and guide a high-performing support team to deliver outstanding customer experiences.If you're passionate about leading with purpose, building strong teams … fostering a customer-first culture.* **Oversee Releases & Upgrades**: Coordinate application installations, upgrades, and release communications to ensure smooth deployments and minimal disruption.* **Embed ITSM Practices**: Drive consistency and effectiveness in support through structured incident, problem, and change management processes.* **Manage Hosted Services**: Act as the main liaison with our external ...

N Consulting Limited is seeking a Senior ServiceNow Business Analyst based in Glasgow, UK. The ideal candidate will have extensive experience in gathering business requirements and translating them into effective ServiceNow solutions while collaborating closely ...

will ensure effective incident resolution and the creation, maintenance and sharing of accurate knowledge articles with suppliers and internal teams. The role requires strong ITSM/ITIL knowledge, SIAM governance experience, data analysis, and excellent stakeholder communication to improve service stability and user experience. #J-18808-Ljbffr ...

Governance & Defender suite/XDR. Experience managing and maintaining the smooth running of the Security tooling services and implementing changes in line with IT Service Management processes. Providing technical leadership to a small team of security engineers, combining your SME knowledge and technical experience with research where required to provide ...

leading Major Incidents, managing escalations, and driving effective cross-functional collaboration to minimise business impact and restore services quickly.Good knowledge of IT Service Management (ITSM) practices, including Incident, Problem, Change, Service Level, and Supplier Management, supported by a strong understanding of ITIL frameworks and best practice.Experience analysing incident trends, service ...

best practices for a high-quality support experience. With a focus on growth and continuous improvement, the successful candidate will lead efforts in IT service management and collaboration across functions. Enjoy competitive benefits including a remote-first culture, extensive leave, and strong personal development opportunities. #J-18808-Ljbffr ...

years of practical and proven experience with the following ServiceNow modules: CSM, FSM, SPM · At least 1 year of proven experience with ServiceNow ITSM module · Experience with ServiceNow integrations using web services (REST, SOAP), MID Servers, and other integration methods. · Certified Application Developer (minimum 2 years’ experience) · Certified ServiceNow Administrator ...

translate needs into clear, actionable specifications for delivery. Key duties include gathering requirements, preparing user stories, supporting UAT, and ensuring solutions align with ITSM/ITOM/CSM modules within an Agile/hybrid environment. #J-18808-Ljbffr ...

timely delivery of agreed requirements. Identify risks, dependencies and gaps, communicating these effectively to stakeholders. Experience with ServiceNow modules such as IT Service Management (ITSM), IT Operations Management (ITOM), Customer Service Management (CSM) or Service Catalog. Familiarity with ServiceNow workflows, forms, business rules, catalog items and platform capabilities. Experience working ...

including but not limited to printers (including MFD's), display screens, docking stations, port replicators, cameras and scanners Working Knowledge of IT Service Management (ITSM) software (ServiceNow) Excellent customer interface and customer service skills Some flexibility with working hours when needed Full UK Driving License. SC Cleared or required ...

Castle Water is seeking a ServiceNow Senior Developer to design, develop, and implement customised ServiceNow solutions supporting business needs. You’ll configure modules, build workflows, and create integrations with other systems to ensure stability, security ...

London locations, 12‐month fixed-term contract; hybrid working model likely. Ideal candidates bring hands-on M365/Entra expertise, strong security tooling and ITSM experience, plus a background in financial services. #J-18808-Ljbffr ...

Utilize Service Level Management (SLM) and data analysis to identify operational improvements and present key metrics to stakeholders. Provide essential support for core IT Service Management functions, including Change, Problem, Incident, and Major Incident Management. Support relevant Business As Usual (BAU) projects within the Service Delivery function. You are: Experienced … Delivery or Service Support role, with a clear focus on IT Asset, Service Configuration, and Service Level Management. Preferably, skilled in one or more ITSM practices, including Incident Management, Problem Management, Change Management, or Knowledge Management. Equipped with a good understanding of the ITIL framework (relevant qualifications are desirable). ...

Utilize Service Level Management (SLM) and data analysis to identify operational improvements and present key metrics to stakeholders. Provide essential support for core IT Service Management functions, including Change, Problem, Incident, and Major Incident Management. Support relevant Business As Usual (BAU) projects within the Service Delivery function. You are: Experienced … Delivery or Service Support role, with a clear focus on IT Asset, Service Configuration, and Service Level Management. Preferably, skilled in one or more ITSM practices, including Incident Management, Problem Management, Change Management, or Knowledge Management. Equipped with a good understanding of the ITIL framework (relevant qualifications are desirable). ...

attitude and willingness to take ownership of issues Desirable ITIL Foundation certification or knowledge of ITIL processes Experience working within an IT Service Management (ITSM) environment Inclusion We believe that diverse perspectives, experiences and backgrounds make us stronger. We are committed to creating a workplace where everyone feels respected, valued ...

provisioning, and OS installations . Troubleshoot network connectivity issues , including LAN, Wi-Fi, VPN, IP configuration, DNS, and DHCP. Manage and update tickets through ITSM tools while ensuring adherence to SLA requirements . Coordinate with vendors and internal teams for hardware replacements and technical escalations . Maintain documentation of IT … . Familiarity with IT asset management processes and tools . Understanding of Windows OS environments, Active Directory, and basic networking concepts . Experience with ITSM tools such as ServiceNow or similar ticketing systems . Strong problem-solving, communication, and user support skills . Job Category Technical Apply For This ...

developing and supporting solutions across the ServiceNow platform, with particular focus on Common Service Data Model (CSDM), IT Operations Management (ITOM), IT Service Management (ITSM), Strategic Portfolio Management (SPM), and Service Portal capabilities. The successful candidate will play a key role in ensuring the platform is aligned to business requirements … doing · Develop and maintain solutions across the ServiceNow platform in accordance with ServiceNow best practices and development standards. · Design, configure, and enhance capabilities within ITSM, including Incident, Problem, Change, · Request, Knowledge, and Service Catalogue processes. · Support the implementation and ongoing maturity of CSDM, ensuring alignment between services, applications, infrastructure ...

Application Decommissioning Consultant - Outside IR35 - Hybrid/Glasgow Gigged.AI Posted 1 day ago Gigged AI is an On demand talent marketplace specialising in the IT and technology sector. We have an opportunity live at the ...

Infotel UK is seeking an experienced ITSM Consultant to help clients analyze, design, and implement ITSM frameworks aligned with business goals. You will drive ITSM projects using best practices and industry standards, with responsibilities spanning service design, transition, and governance. The role requires strong ITIL knowledge, hands-on ServiceNow experience ...

right implementation approaches which aligns with industry standards and commonly accepted ITIL best practices. Ideally you will have a strong background in ITSM, working with a Common Service Data Model design/Cloud enablement. By applying to this job you are sending us your CV, which may contain personal information. ...