26 to 50 of 59 ITSM Jobs in the South West

issues. Perform root cause analysis and implement long-term solutions to prevent recurring issues. Manage and update service tickets within the IT Service Management (ITSM) platform. Ensure incidents and requests are resolved within agreed Service Level Agreements (SLAs). Provide remote and on-site support across Pennon Group locations. Build … user technologies. Strong analytical and problem-solving skills with experience resolving complex technical issues. Experience working within ITIL-aligned support environments. Experience using ITSM platforms to manage incidents and service requests. Strong interpersonal and communication skills with the ability to engage effectively with both technical and non-technical stakeholders. Ability ...

regulated environments.Knowledge of networking fundamentals and local infrastructure support.Experience with asset management and hardware deployment activities.Familiarity with Jira Service Desk or similar IT service management tools.Our PackageTailored benefits make a real difference. That’s why we offer a comprehensive range to support your growth, wellbeing, and everyday life.You can design ...

technical support or cloud operations role. Proven experience working with cloud, datacenter, and Linux environments. Strong foundation in Linux system administration. Familiarity with IT service management practices (e.g. ITIL concepts) is desirable. Strong problem‐solving skills and the ability to troubleshoot complex technical issues under pressure. Excellent written and spoken ...

this role, and 60% of your working time will need to be office based.Person specificationYour responsibilities will include, but not be limited to:Govern ITSM processes using ITIL 4 best practices.Oversee incident and problem management.Maintain accurate configuration and asset data.Provide change and release governance.Monitor performance and report on KPIs.Engage stakeholders … with the ability to collaborate across teams and organisational boundaries.Be pragmatic and persuasive with strong negotiation skills.Essential Criteria Experience of working in an IT Service Management or Service Delivery role, contributing to the effective operation of live IT or digital services within a structured service management framework (for example ITIL ...

delivery & leadership of IT and Cloud Operating Models.Proven delivery experience and leadership of TechnologyOperations/operational delivery, Product Management – such as Service Delivery, IT Service Management practices, ITIL, DevOps and continual service improvement.Proven experience to evidence your understanding and articulation of the impact of emerging trends such as AI, Robotics ...

within a managed services environment Some experience in an applications management, support or development role ITIL Foundation certification (preferred) Strong working knowledge of IT service management practices, SLAs, and ITIL-aligned processes Proven leadership skills with the ability to manage multiple projects simultaneously Strong ability to scope, document, and translate ...

performance issues, working collaboratively with internal teams and suppliers to identify root cause and implement permanent fixes.Support Incident, Problem, Change using the agreed IT Service Management platform (e.g. ServiceNow, Jira).Build effective relationships with third-party suppliers, monitoring service performance, coordinating investigations and contributing to regular service review meetings … enterprise integration technologies would be advantageous.Exposure to modern data platforms and reporting technologies (e.g. Power BI, Databricks or similar) would be beneficial.Experience using IT Service Management tools such as ServiceNow or Jira.ITIL Foundation certification or equivalent experience (desirable).Strong analytical and problem-solving skills with the ability to investigate complex ...

with 10+ Yrs of Exp Job Summary We are seeking a highly experienced ServiceNow professional to lead the design, implementation, and optimization of ServiceNow ITSM and Employee Experience solutions. The ideal candidate will possess strong expertise in ServiceNow ITSM Pro, Now Assist, Agentic AI, Virtual Agent, Platform Analytics, Service Portal … with business stakeholders, architects, and delivery teams to design scalable digital workflows, AI-driven automation, and user-centric service experiences. Key Responsibilities ServiceNow Platform & ITSM Lead implementation and enhancement of ITSM processes including Incident, Problem, Change, Request, Knowledge, and Major Incident Management. Configure and optimize ITSM Pro capabilities and best ...

engineering solutions that underpin critical defence, government and public sector services. What you will do as a Senior Application Engineer Support, configure, and enhance ITSM platforms (e.g. Jira Service Management) that underpin service delivery and operational workflows Deliver engineering tasks within defined work packages, ensuring alignment with user needs, security … specialists, supporting their development and promoting best practices. Participate in continuous improvement initiatives, including automation, documentation, and knowledge sharing. Ensure compliance with engineering governance, ITSM processes, and cyber security policies. What youll bring Solid experience in supporting, configuring, and enhancing ITSM platforms (e.g. Jira Service Management or similar) Ability ...

systems engineering solutions that underpin critical defence, government and public sector services.What you will do as a Senior Application EngineerSupport, configure, and enhance ITSM platforms (e.g. Jira Service Management) that underpin service delivery and operational workflowsDeliver engineering tasks within defined work packages, ensuring alignment with user needs, security requirements … engineers and specialists, supporting their development and promoting best practices.Participate in continuous improvement initiatives, including automation, documentation, and knowledge sharing.Ensure compliance with engineering governance, ITSM processes, and cyber security policies.What you’ll bringSolid experience in supporting, configuring, and enhancing ITSM platforms (e.g. Jira Service Management or similar)Ability to solve ...

rollback plans for higher-risk work. Support & Incident Management Act as the escalation point for Salesforce incidents and service requests, working within Group IT service management processes and agreed response expectations. Triage, prioritise and resolve user issues, with clear criteria for the small number of cases that warrant escalation ...

knowledge/experience: Awareness of Juniper networking equipment (switches, WLCs, APs) or experience in higher education/public sector IT projects. Understanding of IT service management tools (ServiceNow, JIRA, SolarWinds) and concepts like SIAM, warranty, and hypercare support. ...

impact by producing reports and collaborating with the IT team. Utilise various security tools to investigate incidents, identify trends, and assess threats. Employ IT Service Management tools to classify cyber-related incidents and use data analysis tools to analyse trends and present management information reports. Collaborate with third-party managed ...

deployment workflows. Cisco network environments, ideally including Cisco NDFC. NetBox for network source-of-truth/IPAM/DCIM use cases. ServiceNow or similar ITSM/change-management platforms. Automation templates, playbooks and reusable configuration patterns. Pre- and post-change validation and troubleshooting. Working within established technical architecture, engineering standards ...

deployment workflows. Cisco network environments, ideally including Cisco NDFC. NetBox for network source-of-truth/IPAM/DCIM use cases. ServiceNow or similar ITSM/change-management platforms. Automation templates, playbooks and reusable configuration patterns. Pre- and post-change validation and troubleshooting. Working within established technical architecture, engineering standards ...

hackajob is partnering directly with Leonardo to hire for this role. Job Description: Salary Range: £44,171 - £61,950 Leonardo UK operates a grade-based salary framework with broad bands. The salary range shown reflects ...

Senior Solutions Architect, you'll be responsible for: Portfolio Roadmaps Strategic Direction Architecture Leadership Solution Design Technical Debt Visibility Change Shaping Service Platforms ITSM Operational Capabilities Internal Productivity Platforms We'd love you to have:Significant Solution, Domain, Product or Enterprise Architecture experience. Experience shaping technology roadmaps and strategic change. ...

Windows environments Ability to work independently in a complex enterprise setting Nice to have Palo Alto Panorama FortiManager Cisco Catalyst Centre/DNA Centre ITSM platform integrations ...

support, managed services or technical operations environment Comfortable working independently on a 24x7 shift pattern Linux systems administration knowledge is essential Experience using an ITSM/ticketing tool Data-centre or AI/GPU infrastructure exposure is advantageous The NOC Engineer position is fully remote for the remainder of this ...

Board (CAB) meetings, including agendas and change records.Chair weekly Change Advisory Boards (and Ad-Hoc Emergency Boards).Track change progress and update status in ITSM tools, escalating issues or delays to the Lead Analyst as needed.Data Management and ReportingMaintain accurate records of change activities, approvals, and outcomes within theITSM system.Support … ITIL-based change management processes is advantageous.Strong attention to detail and organizational skills.Good communication and interpersonal abilities.Preferred Qualifications (Desired Skills/Experience): Proficient in ITSM tools (e.g., ServiceNow) and Microsoft Office applications.Ability to manage multiple tasks and meet deadlines.Analytical mindset with problem-solving capabilities.Customer-focused with a commitment to supporting ...

assess business requests and translate them into appropriate technical actionsExperience supporting frontline services such as tech bars, VIP support, and specialist toolingFamiliarity with IT service management processes and governance controlsExperience using ITSM tools such as ServiceNow (SNOW)Ability to communicate technical guidance clearly to non‐technical usersStrong organisational and coordination ...

scalable AI-native infrastructure. You will own Kubernetes clusters, tune Linux and I/O, and drive automation across the platform. You will champion ITSM practices, maintain Prometheus/Grafana monitoring, and participate in 24x7 on-call support. Mentoring and cross-training with Platform SRE and HPC teams ...

with customers and across a cross-team environment. Documentation and development of designs, processes and procedures. Work within a structured ITIL/ISO20000 IT Service Management environment. Works directly with client to gather requirements, design solutions, build proof of concepts and implement solutions Excellent presentation and reporting skills arising from … IT estates NextGen monitoring experience would be valuable, e.g. DataDog, NewRelic etc GitHub experience Project management certifications e.g. Prince2 ITIL Foundation Certificate in IT Service Management Additional Information Why Version 1? At Version 1, we believe in providing our employees with a comprehensive benefits package that prioritises their wellbeing, professional ...

related field. 3+ years of hands-on ServiceNow Developer experience Proven track record of improving processes and effectiveness through automation. Strong understanding of IT service management and the ITIL framework. Strong interpersonal skills for coordinating with team members and stakeholders. Ability to work independently and manage multiple task assignments. … Administrator Certified Application Developer Certified Application Specialist (Performance Analytics) Implementation Specialist (Customer Service Management) Implementation Specialist (Service Mapping) Implementation Specialist (Discovery) Implementation Specialist (IT Service Management) Additional Information Why Version 1? At Version 1, we believe in providing our employees with a comprehensive benefits package that prioritises their wellbeing, professional ...

upgrades. Experience following Change Management and Configuration Management processes. Knowledge of ITIL principles and incident, problem and request management. Experience using IT Service Management (ITSM) tools such as ServiceNow or Remedy. Ability to diagnose and resolve hardware and connectivity issues. Understanding of power distribution, UPS systems, cooling and environmental monitoring ...