126 to 150 of 428 ITSM Jobs

global service desk teams, and external vendors to ensure a high-quality, consistent support experience. If you have a passion for IT Service Management (ITSM), enjoy analysing performance data, and thrive in a fast-paced environment managing escalations and driving service improvements-this could be the perfect opportunity. Key Responsibilities … strong relationships across support teams and stakeholders to enhance end-user experience and satisfaction . Skills & Experience Required Solid understanding of IT Service Management (ITSM) frameworks and operational governance. Proven experience managing stakeholder relationships and service review meetings . Strong analytical and reporting skills , with the ability to interpret data ...

personally fix each ticket, but you will be responsible for progress and escalation where necessary. You will take calls and log them into our ITSM and allocate them to the relevant colleague if you are unable to do a first-time fix. The role covers several offices within a region ...

weeks at a time. Your main duties would include: Incident Management Log and manage incidents and service requests using the IT Service Management (ITSM) tool. Prioritize and categorize incidents based on their impact and urgency. Ensure timely resolution of incidents in accordance with Service Level Agreements (SLAs). First-Contact … support role. ITIL Foundation certification. CompTIA A+, Network+, or Microsoft Fundamentals. Experience in MSP or multi-client environments. PowerShell or automation experience. Experience with ITSM tools and remote support software. Experience with First Contact Resolution (FCR) operations and capability to troubleshoot/fix FCR tasks such as Email ...

IT Service Management Specialist (Contract) Location: London, UK (Hybrid - 2 days per week in office) Duration: 6 Months (Approx. 24 weeks) Start Date: Mid-June 2026 Hours: 40 hours/week Role Overview We are seeking an expert-level IT Service Management (ITSM) Specialist for a 6-month contract. … maintain internal service documentation, operational procedures, and support processes within the UK technology environment. Required Skills & Experience ITSM Expertise: Strong understanding of IT Service Management principles and operational governance (P4/Expert level in Analysis and Reporting). Stakeholder & Vendor Management: Proven track record of managing relationships, leading service reviews ...

Fortigate) ITIL Foundation certified Someone who can work independently, communicate clearly with senior stakeholders, and keep things running under pressure Desirable: Halo ITSM experience, Microsoft certifications, Azure exposure This is a fully office-based role, five days a week in London. ...

/Crystal Reports Server, LAN/WAN/Wi-Fi networking, firewalls, VoIP/SIP telecoms, endpoint management, IT asset management, service desk, and ITSM processes. Who this role will suit: The IT Support Technician role will suit someone who is naturally curious, practical, responsible, and comfortable working ...

support or IT operations within a law firm Bachelor’s degree in Information Systems, Computer Science, or related field (or equivalent experience) Experience with ITSM platforms (e.g., ServiceNow) and monitoring tools Understanding of access management, patch management, and vulnerability remediation processes Familiarity with ITIL practices (Incident, Problem, Change, and Configuration ...

environment. Key Responsibilities Provide 2nd/3rd line infrastructure support across servers, networking, cloud, and end-user environments Manage and resolve incidents through the ITSM platform, ensuring excellent service delivery Maintain and support Windows Server environments, virtual infrastructure, and Microsoft 365 technologies Configure, troubleshoot, and support networking technologies including firewalls ...

commercial application support experience Confident communicator with strong stakeholder management skills Comfortable working to SLAs/KPIs and managing competing priorities Experience using an ITSM tool (e.g., Vivantio or similar) Fluent English required Location: Leamington Spa or Shoreham-by-Sea. ...

working at height. Strong communication, customer service, and documentation skills. Ability to follow SOPs, ticketing processes, and escalation guidelines. Good-to-Haves Experience using ITSM tools (ServiceNow, Jira). Exposure to AV control systems or room management systems. Basic understanding of AV-over-IP or networked AV environments. Experience working ...

ongoing evolution of Costa’s global technology operations. Who you are It’s your unique ingredients we’re interested in: Proven experience in IT Service Management within complex, fast-paced digital and technology environments, with the ability to manage services across the full lifecycle from strategy and design through ...

able to manage workload during defined shift hours. Must successfully complete an Access NI Basic check prior to starting. Desirable Skills Using IT service management tools , not essential. Ideally a knowledge or passion for IT in general. Awareness of typical corporate IT systems (Windows, MS Office, basic networking, etc.). ...

solutions within the ServiceNow TSM module, including alignment with ITOM, ITIL, CMDB, CSDM standards. Platform Expertise: extensive experience with ServiceNow TSM, ITSM, and ITOM. Translating business requirements into technical blueprints + overseeing development teams to implement scalable, automated telecom operations, including network inventory, service assurance + OSS/BSS integrations. ...

Skills & Experience Experience supporting Workday HCM environments Strong understanding of Workday configuration, security, and data management Experience supporting SaaS applications and integrations Familiarity with ITSM/ticketing tools and ITIL processes Strong communication and stakeholder management skills Ability to work collaboratively across technical and business teams Desirable Additional Workday certifications ...

live service events Required experience: Significant background in major incident or incident management within complex environments Strong ITIL-aligned service operations experience Experience operating ITSM tools in enterprise settings Proven leadership and people management capability Experience handling high-volume, high-impact incidents Strong communication skills, particularly under pressure Experience working ...

live service events Required experience: Significant background in major incident or incident management within complex environments Strong ITIL-aligned service operations experience Experience operating ITSM tools in enterprise settings Proven leadership and people management capability Experience handling high-volume, high-impact incidents Strong communication skills, particularly under pressure Experience working ...

laptops, desktops, printers, and connectivity issues Strong Microsoft 365 and authentication support experience Experience with password management, MFA, and user access support Familiarity with ITSM and ticket management systems Experience supporting mobile devices and workplace applications Excellent customer service and communication skills Ability to troubleshoot and resolve issues independently Full ...

Strong service management experience with vendors, both on and off shore ServiceNow and AzureDevOps experience an advantage for incident resolution/recording/identification ITSM service management framework/ITIL/SDLC/Agile Contact David Southwood - CPS Group UK By applying to this advert you are giving CPS Group ...

Exposure or experience within other Service Management Practices or operational environments (e.g., Incident Management, Problem Management, Service Level Management, Configuration Management) Experience of Remedy ITSM Toolset Proven experience in service and process improvement The other stuff we are looking for We'd also love you to bring; ITIL V3 Foundation ...

solving and technical leadership skills Strong knowledge of windows desktop and windows server environments Proven experience in leading and delivering projects end-to-end ITSM platforms (ServiceNow, Autotask) Excellent documentation skills, with the ability to write clearly for both technical and non-technical clients If you are a highly technical ...

processes PowerShell scripting experience End-user device provisioning and onboarding experience Good understanding of security best practices including MFA and Conditional Access Familiarity with ITSM platforms such as Atlassian tools or similar Strong troubleshooting skills with a proactive, solutions-focused mindset What’s in It for You: The chance ...

/certificates). Implementing and evidencing IT controls (access, change, logging/monitoring, backup/restore testing) with audit-ready documentation. Operating within formal ITSM and change control (incident/problem/change) with risk-based change assessment. Strong documentation, evidence discipline and stakeholder communication. Desirable Engineering controls mapped ...

with common system-of-record platforms: Workday or SuccessFactors (HR), ADP/Ceridian/UKG (Payroll), Salesforce/Zendesk/Genesys (Customer Service), ServiceNow (ITSM/ESM). Soft Skills • People leader who builds capability - you invest in your team"s growth, not just in getting the current sprint done. ...

align platform improvements with business goals, enhancing customer service and reducing operational risks. Required Skills and Experience Platform Expertise: Extensive experience with ServiceNow TSM, ITSM, and ITOM. Industry Knowledge: Deep understanding of Telecom domains (NOC operations, network life-cycle, service assurance). Technical Skills: Proficiency in JavaScript, ServiceNow APIs, Flow ...

higher) degree in Computer Science, or equivalent experience. Experience supporting large-scale (ideally retail) enterprise technology environments. Working knowledge of ITIL/ITSM frameworks. Enterprise platforms & integration experience Expert level knowledge of network protocols and network infrastructure components (SD-WAN, routers, switches, firewalls, etc.). Solid experience with Fortinet, Aruba ...