1 to 25 of 108 Incident Management Jobs in the Midlands

high a level of security operations delivery function Oversee and enhance security monitoring systems to detect and analyse potential security incidents. Conduct real-time analysis of security events and incident and escalate as necessary Support other teams on investigations into incidents, determining the root cause and impact. Document findings and lessons learned to improve incident response procedures. Ensure … runbooks are followed and are fit for purpose Incident Response: Lead and coordinate incident response activities to effectively contain, eradicate, and recover from security incidents. Develop and maintain incident response plans, ensuring they align with industry best practices. Escalation management in the event of a security incident Follow major incident process Threat Intelligence: Stay … improve detection capabilities. Generate detailed reports on emerging threats, attack trends, and security posture improvements. Monitored and analysed security logs from SIEM platforms to identify suspicious activity. Security Tool Management: Manage and optimise SIEM tools, ensuring they are properly configured and updated to maximize effectiveness. Own the development and implementation of SOC Use Cases Evaluate new security technologies and More ❯

high a level of security operations delivery function Oversee and enhance security monitoring systems to detect and analyse potential security incidents. Conduct real-time analysis of security events and incident and escalate as necessary Support other teams on investigations into incidents, determining the root cause and impact. Document findings and lessons learned to improve incident response procedures. Ensure … runbooks are followed and are fit for purpose Incident Response: Lead and coordinate incident response activities to effectively contain, eradicate, and recover from security incidents. Develop and maintain incident response plans, ensuring they align with industry best practices. Escalation management in the event of a security incident Follow major incident process Threat Intelligence: Stay … improve detection capabilities. Generate detailed reports on emerging threats, attack trends, and security posture improvements. Monitored and analysed security logs from SIEM platforms to identify suspicious activity. Security Tool Management: Manage and optimise SIEM tools, ensuring they are properly configured and updated to maximize effectiveness. Own the development and implementation of SOC Use Cases Evaluate new security technologies and More ❯

to analyze incidents escalated by the SOC Analyst (L1) and undertake detailed investigations of Security Events. The Security Analyst (L2) will determine whether a security event qualifies as an incident and coordinate with the customer's IT and Security teams for resolution. Main Duties Security Monitoring & Investigation: Monitor SIEM tools to ensure high-level security operations. Oversee and enhance … security incidents. Conduct real-time analysis of security events and escalate as necessary. Support investigations into incidents, determining root causes and impacts. Document findings and lessons learned to improve incident response procedures. Ensure runbooks are followed and are fit for purpose. Incident Response: Lead and coordinate incident response activities to contain, eradicate, and recover from security incidents. … Develop and maintain incident response plans aligned with industry best practices. Manage escalation during security incidents. Follow major incident procedures. Threat Intelligence: Stay updated on cybersecurity threats and vulnerabilities, integrating threat intelligence into monitoring processes. Contribute to threat intelligence feeds for proactive detection. Security Tool Management: Manage and optimize SIEM tools, ensuring proper configuration and updates. Develop More ❯

audits, and organising compliant disposal of outdated technology. * Perform routine patching, updates, and IT housekeeping to keep systems in optimal condition. * Support implementation and ongoing compliance with security and management standards, currently Cyber Essentials and Cyber Essentials Plus. Knowledge and Experience * 2+ years of experience in a support or technical analyst role. * Experience supporting Microsoft Dynamics 365 applications. * Exposure … to working in a reseller, consultancy, or managed services environment. * Strong understanding of IT support processes, including triage and escalation workflows. * Familiarity with ticketing systems, incident management, and service-level driven environments. * Familiarity with ITIL or other service management frameworks Technical Skills * Working knowledge of Microsoft Dynamics 365 CRM. * Strong troubleshooting skills across desktop and infrastructure environments. … Microsoft Office 365 administration. * Active Directory and Exchange Online. * Windows 10/11 operating systems; familiarity with macOS is a plus. * Networking fundamentals (DNS, DHCP, VPN). * Asset lifecycle management including secure disposal. * Experience with cloud services, remote support tools, and cybersecurity principles. * Microsoft Certified Professional or willingness to achieve MCP qualifications through self- study Personal Qualities * A client More ❯

service improvements. Role Deliver high-quality IT support: Provide excellent customer service and technical support in person, via phone, and email, ensuring timely resolution of incidents and service requests Incident management & troubleshooting: Take ownership of user incidents, track progress, and resolve issues related to Microsoft technologies, including Windows 10/11, Microsoft 365, Teams, SharePoint, and Intune System … administration & user management: Assist with Active Directory, Azure AD, user onboarding/offboarding, and IT system housekeeping tasks Documentation & continuous improvement: Document solutions, update IT procedures, and contribute to service improvements through training and proactive problem-solving Training Why choose our Azure Cloud Support Specialist apprenticeship? The new Microsoft Azure Cloud Support Specialist Level 3 programme has been designed … equivalent, grade 3+ (D or above) (Essential) About the Employer VERNACARE LIMITED Vernacare is a UK-based, global leader in sustainable healthcare solutions, specializing in infection prevention, clinical waste management, and surgical solutions. They are known for pioneering products designed to improve patient and healthcare professional outcomes, reduce infection risks, and promote sustainability. Vernacare operates five manufacturing sites across More ❯

Employer description: Vernacare is a UK-based, global leader in sustainable healthcare solutions, specializing in infection prevention, clinical waste management, and surgical solutions. They are known for pioneering products designed to improve patient and healthcare professional outcomes, reduce infection risks, and promote sustainability. Vernacare operates five manufacturing sites across the UK, with their headquarters located in Chorley. Overview: As … service improvements. Responsibilities: Deliver high-quality IT support: Provide excellent customer service and technical support in person, via phone, and email, ensuring timely resolution of incidents and service requests. Incident management & troubleshooting: Take ownership of user incidents, track progress, and resolve issues related to Microsoft technologies, including Windows 10/11, Microsoft 365, Teams, SharePoint, and Intune. System … administration & user management: Assist with Active Directory, Azure AD, user onboarding/offboarding, and IT system housekeeping tasks. Documentation & continuous improvement: Document solutions, update IT procedures, and contribute to service improvements through training and proactive problem-solving. Desirable skills: Strong communication skills (verbal and written). Excellent customer service and interpersonal skills. Problem-solving and analytical thinking. Ability to More ❯

for querying, troubleshooting, and data validation. Solid understanding of application testing methodologies , defect tracking, and release management. Demonstrated ability to investigate and resolve issues methodically and independently. Familiarity with incident management and ITSM tools (e.g., ServiceNow, JIRA). Experience working in Agile or DevOps environments is a plus. Excellent communication and leadership skills. Bachelor's degree in Computer More ❯

and experience include: Knowledge of the standard IT governance processes such as data governance (DPIA’s), integrations board, design review and change advisory boards. Experience of service design, service management and release processes. Project management experience. Main Duties Service Level Management: Work towards the existing SLA’s whilst looking at ways to improve service levels to the … levels and will contribute to changes in departmental policy. Application Support: Maintains application support processes, and checks that all requests for support are dealt with according to agreed procedures. Incident Management: Prioritises and diagnoses incidents according to agreed procedures. Investigates causes of incidents and seeks resolution. Escalates unresolved incidents. Facilitates recovery, following resolution of incidents. Documents and closes … gives technical briefings to staff members. Testing: Designs and executes test cases and test scripts under own direction, mapping back to pre-determined criteria, recording and reporting outcomes. Change Management: Assesses, analyses, develops, documents and implements changes and enhancements based on approved requests for change. Release and Deployment: Assesses and analyses release components. Provides input to scheduling. Carries out More ❯

emergency services agencies in the UK, such as police, fire and ambulance services. These contracts include solutions such as Emergency Call Handling systems, Radio Dispatch systems, Computer Aided Dispatch incident management systems, and Mobile Data Capture systems. The majority of these solutions are offered as a managed service, where Motorola Solutions host and maintain the applications within Motorola … platform which hosts these mission critical applications. This includes: the base physical hardware (servers, switches, firewalls, storage, etc.) within our data centres the networking, routing, firewalling and general traffic management within our hosted platform the ingress/egress routes into our hosted platform (such as third party private circuits; internet connections; VPNs; etc.) the security and accreditation of the … and performance of the base platform (inc. hardware and network performance) in line with our customer expectations for mission critical systems technical documentation sets associated with the hosted platform management of the team 24/7 on-call rota The Senior Systems Engineer will: Report to the Head of UK Hosted Software Platform Work alongside a team of infrastructure More ❯

for querying, troubleshooting, and data validation. Solid understanding of application testing methodologies, defect tracking, and release management. Demonstrated ability to investigate and resolve issues methodically and independently. Familiarity with incident management and ITSM tools (e.g., ServiceNow, JIRA). Experience working in Agile or DevOps environments is a plus. Excellent communication and leadership skills. Bachelor's degree in Computer More ❯

skills and experience — discuss with your recruiter to learn more. Base pay range About The Role This is a brand new role offering a unique opportunity to shape the management and integration of critical business systems across our client's infrastructure. As a Business Applications Manager, you will oversee the performance, resilience, and development of key systems, working closely … will hold a highly visible position within the Service Leadership Team (SLT), promoting a collaborative and customer-focused service culture in a 24/7 operation. Main Responsibilities System Management: Lead daily operations, maintenance, and upgrades of critical business systems, ensuring 99%+ availability and optimal performance. Incident Management: Oversee incident processes (not hands-on), including … communication, root cause analysis, corrective actions, and service restoration. Vendor Management: Manage third-party suppliers and partners to meet SLAs, drive system improvements, and conduct service reviews. SLA Implementation: Define and improve SLA frameworks to ensure performance measurement and accountability. Change Management: Lead system change initiatives to maximize adoption and minimize disruption, fostering continuous improvement. Project Leadership: Manage More ❯

processing, and respond proactively to incidents Work to meet SLAs through timely resolution of technical issues Support change requests, patching, and technical escalations Maintain detailed records using call and incident management systems Collaborate with peers to improve operational efficiency and service quality Essential: SC clearance or eligibility to obtain Hands-on experience or exposure to second-line support … messaging systems, patching processes, and iSeries operations Excellent communication skills and the ability to remain calm under pressure Strong problem-solving mindset with a proactive approach Desirable: Experience using incident and problem management tools Understanding of ITIL practices (certification beneficial) Solid grounding in server environments and infrastructure technologies Good working knowledge of Microsoft Office, particularly Word and Excel More ❯

/incidents. Project work across a range of varied functions, such as M365 Migration, application upgrades and device refreshes. IT Security focused work including patch updates and general vulnerability management The Key Responsibilities Are: Windows 10/11 build automation and image management. Endpoint device set-up and configuration. Hardware and software product lifecycle management. Upgrades of software and … rota. Ensuring Security procedures and processes are fully followed and advise on IT security related issues. Liaise with 3rd party service providers to resolve problems within agreed timescales. Vulnerability Management to identify and fix Security vulnerabilities. MDM solution administration. Support the Society branch network across 34 locations and our head office functions. Support equipment and testing of disaster recovery … systems , M365, Entra and Intune. Experience of Windows based administration tools such as Active Directory and Group Policy. Strong troubleshooting, analytical and fault-finding skills Able to automate system management tasks. Excellent communication and interpersonal skills. Ability to produce clear and detailed technical documentation. Knowledge of network environments and concepts such as TCP/IP, DHCP, DNS. Understanding of More ❯

team - dealing with escalated Incidents & Tickets. Managing & resolving 3rd Line Incidents. Troubleshooting Networking Incidents - SD-WAN, Wi-Fi, Aruba, Cisco, Networking. ITIL Framework - aligning to the ITIL Framework - SLAs, Incident & Raising IT Change Requests etc. Skills Experience Required: 3rd Line IT Support - must have strong 3rd line IT Support experience. Strong Incident & Request Management experience. 3rd Line … IT Support - Incident, Problem Management & End User Compute experience. 3rd Line IT Support in an Enterprise Environment - carry out upgrades & maintenance. Detailed understanding of core IT Infrastructure products- 3rd Line IT Support level. SD WAN - ability to troubleshoot. Networking Troubleshooting - Aruba or Cisco - troubleshoot Network Switching & Routing. Firewalls - ideally Fortinet or similar support experience. IOT & Operational Technology - how … Incidents & Requests are passed to Third Parties when required - managed in a professional & timely manner - ownership of the resolution to agreed closure. ITIL Practices - understanding of ITIL Best Practices - Incident Management, Raising IT Changes etc. Collaborative Approach to Teamwork. Excellent Communication Skills. Desirable Experience: Cloud - AWS or Azure experience. Citrix Support. Benefits Package: Bonus + Company Car Allowance More ❯

team - dealing with escalated Incidents & Tickets. Managing & resolving 3rd Line Incidents. Troubleshooting Networking Incidents - SD-WAN, Wi-Fi, Aruba, Cisco, Networking. ITIL Framework - aligning to the ITIL Framework - SLAs, Incident & Raising IT Change Requests etc Skills Experience Required: 3rd Line IT Support - must have strong 3rd line IT Support experience. Strong Incident & Request Management experience. 3rd Line … IT Support - Incident, Problem Management & End User Compute experience. 3rd Line IT Support in an Enterprise Environment - carry out upgrades & maintenance. Detailed understanding of core IT Infrastructure products- 3rd Line IT Support level. SD WAN - ability to troubleshoot. Networking Troubleshooting - Aruba or Cisco - troubleshoot Network Switching & Routing. Firewalls - ideally Fortinet or similar support experience. IOT & Operational Technology - how … Incidents & Requests are passed to Third Parties when required - managed in a professional & timely manner - ownership of the resolution to agreed closure. ITIL Practices - understanding of ITIL Best Practices - Incident Management, Raising IT Changes etc. Collaborative Approach to Teamwork. Excellent Communication Skills. Desirable Experience: Cloud - AWS or Azure experience. Citrix Support. Benefits Package: Bonus + Company Car Allowance More ❯

to stakeholders. * Stay informed on emerging threats, technologies, and regulatory changes. * Support internal and external audits and regulatory inspections. ________________________________________ Essential Skills & Experience: * Proven experience in cyber security operations and incident management. * Strong knowledge of ISO 27001, NIST, and related frameworks. * Experience with GRC processes and tools. * Familiarity with SOC operations and threat detection technologies. * Excellent understanding of the cyber … Must be a British National and SC cleared or eligible. ________________________________________ Desirable: * Experience in regulated or high-security environments. * Knowledge of additional frameworks such as COBIT, ITIL, or GDPR. * Project management experience or certifications (e.g., PRINCE2, Agile). ________________________________________ Disclaimer: Adecco is acting as an Employment Agency. We are an equal opportunities employer and a listed supplier for this role. Your … CV will be handled with the utmost confidentiality, and we will always consult you before submitting it to any client. ________________________________________ Keywords: Cyber Security Lead, Incident Management, InfoSec, Cyber Assurance, ISO 27001, NIST, CISSP, CISM, GSLC, CCP, GIS, GRC, SOC, Risk Management, Threat Intelligence, Defence, Stakeholder Engagement, SC Clearance, Cyber Compliance, Security Governance, Security Awareness, West Midlands, Cyber More ❯

service goes live. The analyst will manage technical aspects of service delivery according to standards and procedures, including problem investigation, support documentation, and technical coaching. What you’ll do Incident/Request Management 80% Manage incidents routed from First Level analysts and resolve within knowledge and contract limits. Maintain technical knowledge related to customer-specific applications. Progress and … close incidents satisfactorily in the incident management system. Coordinate with team and other Service Analysts/customers on open incidents to ensure SLAs are met. Escalate potential service issues to the Team Leader. Collaborate with the Team Leader on specific projects as needed. Knowledge Management 20% Review and update technical support documents and procedures based on experience More ❯

Description We are now searching for 3 candidates to join us on a IT Azure Level 3 Apprenticeship. Under supervision, you will assist and provide a key second line incident management support service to all users via telephone, remote support software and site visit. Duties will be to: Provide a key second line Incident Management, Request … issues to enable resolution Respond to and resolving all incidents within agreed service levels Escalate unresolved incidents to third line support specialists with full information Provide day-to-day management and monitoring of team specific ITBM support queue within agreed Service Level Agreements updating and or closing tickets and providing confirmation to the Customer as required Update the Ticket More ❯

managing metadata. Familiarity with Data Vault methodology and cloud platforms such as AWS, GCP, Snowflake, or Databricks. Support & Teamwork: Managing upgrades, deployments, and updates smoothly with stakeholders. Leading support incident triage and resolution on critical systems. Keeping an eye on team performance and making sure we hit our SLAs. Creating helpful scripts, tools, and knowledge bases for common issues. … Bonus Points: Experience with API tools like Postman and scripting in PowerShell. Knowledge of ITIL, incident management, and tools like HubSpot Service Tool. Comfortable working in Agile or hybrid delivery setups. Any exposure to Microsoft Fabric is a plus. Leading the Team You’ll also lead a small but impactful team of Data Engineers — mentoring and coaching them More ❯

have an outstanding ability to troubleshoot system problems, root cause analysis and provide insight in system improvements and can deliver solutions based on their findings. Key Responsibilities To ensure Incident SLAs are met by the support team by prioritisation of own (and teams) workload according to incident priority and SLAs. Handle complex and difficult incidents that are passed … on from the support team. Handling urgent priority tickets and come up with solutions to resolve the incidents and handle P1 incident resolution communications with stakeholders Mentoring/training and reviewing solutions to incidents/RCA work done by other support team members, To stand-in on behalf of Support team lead to represent support team in Service Transition … application of relevant industry and process standards to all tasks undertaken. Strong interpersonal skills to interact with customers and other team members Experience with investigative root cause analysis and incident management Benefits: 25 days annual leave (plus bank holidays) An additional day of paid leave for your birthday (or Christmas eve) 4% Matched employer contributed pension (salary sacrifice More ❯

have an outstanding ability to troubleshoot system problems, root cause analysis and provide insight in system improvements and can deliver solutions based on their findings. Key Responsibilities To ensure Incident SLAs are met by the support team by prioritisation of own (and teams) workload according to incident priority and SLAs. Handle complex and difficult incidents that are passed … on from the support team. Handling urgent priority tickets and come up with solutions to resolve the incidents and handle P1 incident resolution communications with stakeholders Mentoring/training and reviewing solutions to incidents/RCA work done by other support team members, To stand-in on behalf of Support team lead to represent support team in Service Transition … application of relevant industry and process standards to all tasks undertaken. Strong interpersonal skills to interact with customers and other team members Experience with investigative root cause analysis and incident management 25 days annual leave (plus bank holidays) An additional day of paid leave for your birthday (or Christmas eve) 4% Matched employer contributed pension (salary sacrifice) Life More ❯

of Microsoft technologies: Windows Server, Active Directory, PowerShell, Exchange, SharePoint, Teams, Azure. Track record delivering major upgrades, migrations, or automation initiatives (SCCM, Intune, PDQ, or similar). Strong documentation, incident management, and stakeholder engagement skills. Experience advising on IT strategy, risk, or compliance is highly desirable. Professional certifications (e.g., Microsoft, ITIL, Azure) are a strong advantage. Benefits More ❯

/Onsite Job Type: Permanently Responsibilities: Handle calls and emails in an international help desk environment with a minimum of 2 to 3 years of experience. Understand and apply Incident Management processes, including prioritization and categorization of incidents. Skills Required: Excellent spoken and written communication skills. Handle voice calls effectively. Knowledge of ITIL processes related to Incident Management and Service Request fulfillment. Document technical details, process updates, ticket status, and other relevant information as directed. Monitor the Incident Management queue, assign/reassign tickets, and follow up as per procedures. Execute service requests in the ticketing system according to SOPs. Perform basic L1 troubleshooting for issues related to desktops, networks, printers, Active Directory … O365, Lotus Notes, and email. Update incident management system with relevant incident details. Proactive problem management experience is advantageous. Ensure resolution of incidents/service requests within SLA, escalate unresolved issues, analyze ticket trends, and generate reports with improvement actions. Work in rotational shifts 24/7/365. Use Remote Desktop to assist end users More ❯

in Birmingham on a permanent basis. Technically resolves end users Incidents and fulfils Service Requests, across all supported IT devices in accordance with agreed service levels. Utilising the Service Management tool-set (ITSM Remedy), provides accurate and timely updates to agreed standards for all allocated Incidents and Service Requests. Undertakes all relevant technical support and maintenance tasks/activities … as required by Change Management, Incident Management, Problem Management, Service Request Management, and IT projects. Where technical responsibilities dictate, liaise with other internal support teams, internal senior management and suppliers in the day to day management of Incidents and Service Requests. And where appropriate initiates the escalation process for Major Incidents. Identifies key … issues and risks, escalating promptly to line management team. Attends and actively participates in all daily stand up and team meetings. Key Technologies: End point device hardware knowledge (HP, Lenovo, Apple - laptops, iPhones, iPads, office telephony and WiFi Accessing and configuring Firmware/BIOS to set standards Operating System exposure - install/update/remediate (Microsoft Windows - all support More ❯

manage the technical aspects of service delivery to the standards and procedures agreed with Computacenter’s customers, including problem investigation, support documentation, and technical coaching. What you’ll do Incident/Request Management 80% Manage incidents routed from First Level analysts and resolve within the limits of knowledge and contract. Maintain technical knowledge and expertise associated with applications … specific to individual customers. Progress/close incidents to a satisfactory conclusion on the incident management system. Liaise with the team and other Service Analysts/customers on open incidents ensuring no incidents are left unattended beyond SLA. Escalate potential service issues initially with Team Leader. Liaise with Team Leader on specific projects where requested. Knowledge Management More ❯