21 of 21 Incident Management Jobs in the Midlands

role at Avery Healthcare is a crucial position that focuses on managing and optimizing the company's critical software systems, including Time and Attendance, Incident Management, and Accounting. The successful candidate will be responsible for maintaining system performance, troubleshooting issues, and implementing improvements to enhance the efficiency … solving problems and making technology work smarter for people? Were looking for a System Administrator who can manage and optimise our Time and Attendance, Incident Management, and Accounting software, critical tools that keep our business moving. In this role, youll maintain systems, troubleshoot issues, and implement improvements that ...

making service requests, recognising the priority of the individual’s issue in the wider context of IT Service Delivery. Comply with the Change Management & Incident Management Process, Service Request and Major Incident Process and all other documented ITIL processes. Where appropriate identify and escalate incidents ...

Systems Support Advisor, you will be responsible for providing IS application and systems support activities Warehouse Management, Transport Management, both hosted in an AWS environment, and Automation Managementto the LCST contract. As such, you will be part of a high performing team, playing a critical role in managing … operational service and contract performance to committed delivery standards. How you create impact Trouble shooting and providing Application support for Blue Yonder Dispatcher Warehouse Management, Oracle Transport Management, (both hosted on AWS), & WCS Automation, across multiple sites (Bicester, Donnington & Longtown) and environments (Development, Test, Training, Production etc) Raising ...

someone who shares that passion for reliability, simplicity and great service. As our Technology Manager for Enterprise Platforms & Engineering, you’ll lead the management of our SAP and MyProduct (Supplier Toolkit) platforms, as well as associated enterprise systems. You’ll make sure our services are stable, secure and well … makes a real difference — keeping critical services running while enabling future innovation across Booker. You will be responsible for Lead the day-to-day management of SAP, MyProduct and the wider platform portfolio, ensuring stable, secure and reliable performance. Own end-to-end support for a 24/ ...

solutions for proactive issue detection. * Ensure data quality, consistency, and availability through ongoing validation and health checks. * Apply best practices for production support, including incident management, change management, and problem management. * Work closely with business users, data analysts, and other stakeholders to resolve data-related queries. * Document … failures, perform root cause analysis, and implement permanent fixes. * Hands-on experience with monitoring, alerting, and logging tools. * Familiarity with incidents, problem, and change management processes in ITIL-based environments. * Strong SQL programming and debugging skills with relational and cloud databases. * Experience with traditional and non-traditional forms ...

virtualisation or containerisation initiatives where applicable * Identify opportunities for efficiency, performance and cost optimisation Documentation & Governance * Maintain clear technical documentation and runbooks * Follow change management and incident management processes * Work collaboratively with network, security and application teams Required Skills & Experience * Strong hands-on experience administering Linux environments … e.g., Ubuntu, CentOS, Red Hat, Debian or similar) * Solid understanding of server hardware, storage and virtualisation platforms * Experience with patch management and security best practices * Proficiency with shell scripting (Bash or similar) * Knowledge of monitoring and logging tools * Experience supporting large-scale server estates Desirable * Exposure to cloud platforms ...

hire a number of experienced IT Support Analysts. The Responsibilities * Manage and take ownership of support request, issues, incidents, and defects across the platforms. * Management of incidents across the platforms. * Input into the root cause analysis and incident post-mortems off the back of service restoration. * Troubleshooting … resolving issues and incident for first contact resolutions. * Accountable for proactively managing and prioritising ticket queue and ensuring that all incidents and requests are accurately logged and updated in accordance with our SLA's and procedures within our ITSM system. * Contribute effectively to the establishment and maintenance ...

successful candidate will play a pivotal role in modernising legacy network environments, strengthening security posture, and supporting wider IT transformation programmes. Key Responsibilities Operational Management Own day-to-day network operations, uptime, and performance across all sites. Ensure high availability, incident response, and root cause analysis processes … robust and continuously improved. Manage monitoring, alerting and reporting of network performance and capacity. Oversee change management processes related to network infrastructure. Security & Architecture Lead the transition from perimeter-based security models toward layered/Zero Trust network architectures. Oversee SSL decryption strategies, firewall rulesets, segmentation and access controls. ...

size market. About The Role The Managed Services team offers a 24/7 support framework for our clients, primarily focusing on Event Management, Patching, Planned Maintenance, and Change planning and implementation. In support of these key areas of delivery, the team collaborate with all areas of Operational Delivery … ensure proactiveness is at the heart of everything we do. The collaborative approach includes working with service transition, problem and change management, automation, and continual process improvement. Our Managed Services Engineers serve as the main escalation point for customer incidents or requests. Besides the reactive aspect of the position ...

passion with hunger for learning and personal development. As IT Site Services, you will be supporting your colleagues in delivering exemplary service ownership and management of projects, priority incidents and problem records. You will be responsible for provision of specialist technical support, control and proactive maintenance across …/usability requirements both for the current and future needs of the business and our customers. You will need to follow approved processes including incident management and request fulfilment to ensure a high level of customer service. Key Responsibilities To provide on-site 2nd line technical support ...

analysed and updated to ensure compliance; lead a range of audits which will check compliance with the DSP toolkit, research and development and incident management activities, developing improved systems and processes for data quality, data security and protection, dataintegrityand availability. work in partnership with theGroupsCyber SecurityLeadto ensure that … ensure they are appropriately managed and actions are taken Escalate incidents to the relevant DPO when they meet the criteria for a Serious Incident/reportable to the ICO Manage the DSP Toolkit Incident reporting mechanism, ensuring all SeriousIncidentsare reported with 72 hours Provide IG input,advice, guidance ...

/CD pipelines/templates for frequent, safe releases Implement observability (logging, metrics, dashboards, alerts, tracing) Support performance, resilience, scalability and security requirements Champion incident management, runbooks and post-incident reviews Standardise tooling and platform patterns; contribute to documentation Interacting with clients regularly. Tech skills: Experience with ...

infrastructure experience with the ability to coordinate delivery and develop team capability. You will demonstrate: Experience leading or mentoring infrastructure/operations teams Proven incident management and troubleshooting capability Experience overseeing suppliers and service performance Ability to balance operational priorities with technical change delivery Excellent communication skills across … technical and non-technical stakeholders Strong knowledge of core infrastructure technologies (servers, networking, cloud platforms, virtualisation, endpoint management) Experience within a regulated or financial services environment would be highly desirable. Why Apply? This is an opportunity to take ownership of a critical IT function within a stable and well ...

Driving spoilage prevention, mould and pathogen reduction through data-led improvement plans Supporting root cause analysis of quality incidents and contributing to crisis and incident management Driving continuous improvement in laboratory quality systems, equipment capability and horizon scanning for new technologies Partnering cross-functionally with Operations, Engineering, Group … Food Safety Level 4 desirable but not essential A structured, analytical approach with the confidence to challenge the status quo Excellent stakeholder management and communication skills What you'll receive: In return for your commitment, drive and enthusiasm, we offer our employees numerous benefits as part of your employment ...

equipment faults. Ensuring accurate and timely store deliveries. Conducting software testing, writing test cases, and analysing data. WMS account maintenance. Hardware and Software Support Incident Management Being the point of escalation for the site, raising sales force tickets with third party system support and cascading information … wider team. What we need from you Technical and business understanding of a Warehouse Management System, ideally Blue Yonder. Enthusiasm and the desire to learn and understand processes and procedures. Experience with the analysis and reporting of service and incident data. Excellent written and oral communication skills. Competent ...

cause analysis and corrective actions Maintain documentation, including database schemas, display specifications Strong analytical and problem-solving skills Effective communication and collaboration Experience in incident management, root-cause analysis, and troubleshooting production issues ...

similar APM tools) to monitor performance, investigate alerts, and support root cause analysis. Monitoring Cloud based solutions and FinTech experience would be ideal. Incident Management & Troubleshooting Ability - Strong problem-solving skills with experience managing production incidents, triaging issues, and driving resolutions in a live environment. Customer-Focused Communication ...

Rate: £24.55 per hour Hours: 37 per week Monday to Friday Hybrid - 2 days required on site Your Main Responsibilities Will Include: Proactive Management: Meet internal and external deadlines for data subject requests and regulatory inquiries with minimal oversight. Compliance Maintenance : Collaborate with stakeholders to conduct Privacy Impact Assessments … Development : Create and deliver GDPR refresher training for employees. Audit Support : Assist in compliance audits and maintain evidence of adherence to data privacy regulations. Incident Management : Act as a point of contact for suspected privacy incidents, ensuring timely investigation and reporting. Candidate Requirements: Legal Expertise : Knowledge ...

will handle escalations from 1st line, provide technical guidance, and work closely with 3rd line engineers to resolve complex issues. The role includes incident management, fault diagnosis, change implementation, and support for project activities. You will contribute to knowledge sharing and skills uplift across the 2nd line team. ...

Friday, with varying shift patterns. The primary duties will include receiving and fulfilling Requests within agreed SLAs with some limited potential to provide Incident Management support. Although this is a First Line Analyst role, there may also be 2nd line aspects too. Based in one of the offices ...

staff. Excellent problem-solving, analytical, and troubleshooting abilities. Solid understanding of enterprise networking, infrastructure, and common IT technologies. Experience with ITSM or ticketing platforms (incident, request, change management). Strong communication skills, both written and customer-facing. Proactive, customer-focused mindset with strong ownership and accountability. Valid driving … licence for client visits. Desirable Skills Familiarity with monitoring and alerting tools to support proactive incident management. Experience with event-driven and microservices architectures or cloud networking. Exposure to ITIL framework and best practice processes. ...