1 to 25 of 35 Incident Management Jobs in the Midlands

Cisco 9500, Cisco 3850, Network Operations Centre (NOC), TAC, NMC, Layer 2, Layer 3, OSPF, BGP, VLAN, STP, QoS, CCNA, CCNP, Network Monitoring, Incident Management, Shift Operations, 24x7 Support Location: Small Heath, Birmingham, West Midlands, B10 0HQ Type: Temporary Contract Hours: 8-Hour Shifts … deep technical expertise across Cisco Catalyst switching technologies including Catalyst 3850, Catalyst 9300 and Catalyst 9500 platforms. Purpose: To provide 24x7 operational support, monitoring, incident management and technical troubleshooting across critical Cisco network infrastructure, ensuring maximum network availability, performance and service reliability. Technology Stack: * Cisco Catalyst 3850/ ...

Cyber Security Manager/Senior Engineer is responsible for security operations, risk management, incident response, policy development and user awareness. The role will manage external 3rd party and internal virtual resources. Client Details The client is a well-established, multi-site professional services organisation operating at national scale. … clear guidance to leadership and technical teams Lead engagement with a third-party Security Operations Centre (SOC), ensuring effective monitoring, detection and response Oversee incident management, including coordination, post-incident reviews and continuous improvement actions Own and manage key security platforms, including security awareness and secure communications ...

closely with plant teams, cross‐functional stakeholders, and vendors, to strengthen the overall OT security posture, improve asset visibility, and enhance threat and vulnerability management across the OT landscape. Key Responsibilities: Optimise the administration and management of the Armis Centrix platform across plant environments. Review the current deployment … infrastructure including PLC, DCS, MES, and SCADA systems. Good knowledge of OT network infrastructure, topology, configuration, and data flow architecture. Experience in asset management, vulnerability management, and security incident management within OT environments. Strong knowledge of information security concepts including Authentication, IAM, Endpoint Security, Firewalls ...

function, providing guidance to junior team members Take ownership of day-to-day IT infrastructure operations within a Microsoft-focused environment Manage Change and Incident Management processes to minimise disruption Own the patching process across servers, endpoints, cloud, and network environments Oversee Service Desk operations and ensure strong … Microsoft Entra ID (Azure AD) Hyper-V Microsoft Purview Intune Azure Networking Experience supporting Service Desk/IT support functions Knowledge of Change and Incident Management processes Strong communication skills and ability to work across technical and non-technical teams Ability to take ownership and work independently Eligibility ...

Site Support Engineers play a key role in our day to day UK support operations across our customer sites, ensuring incident management and other ITIL based processes are followed while helping to ensure our SLA & SMA obligations are always met and delivered to the highest standards. … operations where you will act as a first point of contact for IT issues, working closely with other manufacturing teams and individuals to drive incident resolution forward. Why work for us We’re proud to have been certified as a Great Place to Work ® in 2023 and 2024, reflecting ...

following union negotiations. Support restructures and organisational changes requested by HR and business teams. Assist with mass data activities, ensuring accuracy and compliance. Follow incident management processes, troubleshooting and resolving system issues. Work closely with HR and Payroll teams, providing proactive support and guidance. Contribute … including configuration, testing, and deployment. Participate in the interview and selection process as required. Essential Criteria Proven HRIS Configuration Experience (Mandatory) Payroll & Data Expertise Incident & Change Management Business-Facing Communication Ability to Operate in a Fast-Paced, Complex Environment Scale & Environment Desirable Workday configuration experience specifically. Exposure ...

post. To provide insight to other teams and departments. To provide support and resolution to our Customer's issues as raised through our incident management system (ServiceNow). As part of the wider Service Operations team assist in the management of AWS Connect and RingCentral. Ensure … desktop streaming platforms (e.g. Appstream and Workspaces). Manage and control the deployment of the base images to all parties involved in the management of our assets. Conduct regular reviews of these base images, any changes or issues with interested parties and determine any corrective action ...

services such as Active Directory, DNS, and DHCP. Experience with virtualisation technologies such as VMware vSphere/ESXi or Microsoft Hyper-V. Operational Support & Incident Management Governance & Cost Management - Azure Understanding of governance frameworks, cost optimisation strategies, and usage monitoring across cloud and hybrid platforms. Experience with ...

What youll be doing: Lead, motivate and develop the team, encouraging a constant focus on progressive improvements to our customer satisfaction Daily reporting and management of all incidents in progress and aligning technical resource when required, ensuring daily incident update targets are met Oversee and manage incident resolutions within SLA across your team Monitor, track and drive incident investigation, diagnosis and resolution in order to exceed/meet Service Level Agreements Lead and work across departments at a highly technical level and communicate to development teams and key stakeholders, in a way that will allow ...

play a critical role in strengthening and maturing Reapit’s cloud security posture. Your work will span hands on security engineering, deep incident response, proactive threat detection, and collaboration with global teams. Design, implement, and enhance secure Cloud infrastructure, services, and applications in collaboration with DevOps teams. Conduct ongoing … detail and high quality documentation. Work in a self managing, proactive manner — anticipating security needs, identifying gaps, and driving improvements without close supervision. Incident Response & Threat Detection Respond to SOC alerts. Working with our outsourced SOC, Lead and participate in global incident response activities, including investigation, containment, eradication ...

passion with hunger for learning and personal development. As IT Site Services, you will be supporting your colleagues in delivering exemplary service ownership and management of projects, priority incidents and problem records. You will be responsible for provision of specialist technical support, control and proactive maintenance across …/usability requirements both for the current and future needs of the business and our customers. You will need to follow approved processes including incident management and request fulfilment to ensure a high level of customer service. Key Responsibilities To provide on-site 2nd line technical support ...

either Security or IT Service Management. As we expand our team we're seeking experienced consultants with knowledge across security areas such as incident response vulnerability and threat intelligence or IT operations including incident management CSDM and CMDB. As a ServiceNow Senior Technical Lead, you'll lead ...

Validation Engineer include: • Perform end to end vehicle validation for connected car services • Ensure the test resources are available to complete validation tasks • Raise incident tickets in the incident management system and track them through to closure • Follow testing methods & procedures, to ensure robust validation ...

solution focused and importantly drive team excellence. This is your opportunity to impact how IT support is delivered across MND Association, moving from reactive incident management to intelligent, trend focused service improvement. Key Responsibilities Lead, develop and support a team of Support Analysts with clear coaching, performance management … wider IT team About You Proven experience leading IT Service Desk or IT support teams in hybrid environments, with a track record of performance management, staff development and team motivation Excellent communication and stakeholder engagement skills, with the ability to explain technical concepts clearly to non-technical audiences Proficiency ...

Experience with ERP systems, manufacturing environments highly desirable Knowledge of SQL and data reporting tools such as Power BI beneficial Exposure to IT support, incident management, or systems coordination Project management or process improvement experience Background in manufacturing or food production is advantageous Location Corby, Northamptonshire (Fully ...

Troubleshoot application and system integrations using logs, APIs, and diagnostic tools. Support messaging and integration technologies such as MQTT and connected systems. Participate in incident management, triage, and resolution across customer-facing systems. Manage support tickets, ensuring clear communication and timely resolution. Develop and maintain automation scripts using ...

leader in quality and service. You will be responsible for maintaining, monitoring and continuously improving UK's Quality, Health, Safety and Environmental (QHSE) management systems across both its UK sites. The role ensures compliance with the companies that hold ISO 9001, ISO 14001 and ISO 45001 standards, relevant … administrator for QHSE-related digital systems, reporting tools and documentation platforms. You will be also maintaining, updating and controlling ISO 9001, 14001 and 45001 management system documentation, managing QHSE document control processes, including approval, coding, review, and publication via SharePoint, acting as the primary point of contact for external ...

implement, and support enterprise-grade monitoring and observability solutions across complex technology environments. The role focuses on improving service visibility, performance insight, and proactive incident detection. Key Responsibilities Design and implement end-to-end observability solutions across enterprise platforms Translate NFRs and monitoring requirements into Dynatrace configurations Deliver … analytics, synthetic monitoring, and infrastructure observability Build and maintain dashboards, alerts, and performance visualisations Integrate observability into architecture, development, and delivery processes Support proactive incident management and service reliability improvements Collaborate with architects, engineers, and delivery teams across technical and non-technical groups Drive continuous improvement in monitoring ...

will be responsible for designing, implementing, and supporting monitoring solutions across a range of technologies and platforms, ensuring service stability, performance insight, and proactive incident management. Key Responsibilities: Translate high-level monitoring and non-functional requirements (NFRs) into actionable configurations in Dynatrace. Deliver full-stack observability solutions, including application ...

will be responsible for designing, implementing, and supporting monitoring solutions across a range of technologies and platforms, ensuring service stability, performance insight, and proactive incident management. Key Responsibilities : Translate high-level monitoring and non-functional requirements (NFRs) into actionable configurations in Dynatrace. Deliver full-stack observability solutions, including application ...

will be responsible for designing, implementing, and supporting monitoring solutions across a range of technologies and platforms, ensuring service stability, performance insight, and proactive incident management. Key Responsibilities : Translate high-level monitoring and non-functional requirements (NFRs) into actionable configurations in Dynatrace. Deliver full-stack observability solutions, including application ...

implement, and support enterprise-grade monitoring and observability solutions across complex technology environments. The role focuses on improving service visibility, performance insight, and proactive incident detection. Key Responsibilities Design and implement end-to-end observability solutions across enterprise platforms Translate NFRs and monitoring requirements into Dynatrace configurations Deliver … analytics, synthetic monitoring, and infrastructure observability Build and maintain dashboards, alerts, and performance visualisations Integrate observability into architecture, development, and delivery processes Support proactive incident management and service reliability improvements Collaborate with architects, engineers, and delivery teams across technical and non-technical groups Drive continuous improvement in monitoring ...

Driving spoilage prevention, mould and pathogen reduction through data-led improvement plans Supporting root cause analysis of quality incidents and contributing to crisis and incident management Driving continuous improvement in laboratory quality systems, equipment capability and horizon scanning for new technologies Partnering cross-functionally with Operations, Engineering, Group … Food Safety Level 4 desirable but not essential A structured, analytical approach with the confidence to challenge the status quo Excellent stakeholder management and communication skills What you'll receive: In return for your commitment, drive and enthusiasm, we offer our employees numerous benefits as part of your employment ...

Required 2+ years’ experience within an Oracle support environment Strong HCM & Payroll experience Experience supporting quarterly Oracle release cycles Background in customer support and incident management Strong communication and stakeholder engagement skills Ability to work collaboratively across business and IT teams Why Apply? Opportunity to work within ...

within an Oracle support environment Strong Oracle Fusion HCM & Payroll functional support experience Experience supporting quarterly Oracle release cycles Background in customer support and incident management Strong communication and stakeholder engagement skills Ability to work collaboratively across business and IT teams Desirable Experience Agile or Waterfall project methodology ...