1 to 25 of 31 Incident Management Jobs in the Midlands

in United Kingdom and Ireland. It provides chilled, ambient, contract packaging, and bonded logistics services, as well as value-added services, such as online visibility and systems integration, pallet management, and supply chain management. Job Description Joining Culina Group as the Head of IT Product Support you will be responsible for building and leading a high-performing support team … KPIs, ensuring that response times, resolution targets, and availability metrics are met. Report on and communicate performance against SLAs to stakeholders, highlighting areas for improvement and proposing corrective actions. Incident Management Lead the investigation and resolution of product-related incidents and outages, working closely with cross-functional teams to minimize downtime and restore services quickly. Analyse root causes … of incidents and implement preventive measures to reduce the likelihood of recurrence. Ensure that incident management processes align with industry best practices and adhere to agreed-upon service levels. Team Management Lead and manage a team of product support specialists, providing coaching, mentoring, and performance management. Allocate resources effectively, monitor workload, and provide guidance to team members More ❯

The team provides global 24x7 security operations and monitoring for cybersecurity events affecting Experian. You will be a part of the first line of defence in Experian's broader incident response and incident management departments, responsible for receiving and prioritizing cybersecurity alerts, including being the dedicated contact for potential security incidents reported by users (e.g., Experian employees … on the results of assessment, this team is then responsible for investigating, containing, eradicating, and recovering from events falling in its scope or escalating higher-risk events to dedicated incident response and management teams in the CFC. This role is critical in ensuring the handling of potential threats and plays a part in improving security operations. This is … Please note that in this role, you will have an 8x5 Monday-Friday schedule, with flexibility to respond to after-hours pages for potentially major security incidents to support incident response efforts and may include assignment to an on-call rotation for evenings, weekends, holidays. Summary of Primary Responsibilities As the Cyber Defence Analyst, you will: Contribute to daily More ❯

Senior 2nd Line Support Analyst to join our leading legal client on a permanent basis. Desktop Support Lead/Senior 2nd Line Support Analyst Responsibilities and Duties: • Using the Incident Management tool to record and accurately create/update all Incidents/Requests in line with defined quality requirements. • Maintain high levels of incident ownership through the … incident lifecycle to satisfactory customer resolution. • Responsible for working as part of a team to provide a highly-mobile and high quality support service to the UK offices by resolving incidents/requests in a timely fashion remotely or in person. • To take ownership of issues by carrying out problem analysis to implement temporary or permanent fixes with the … in line with the company’s policies and procedures. • Assist with the cover or overflow of Service Desk calls, ensuring they are processed and logged in accordance with the incident management and quality management processes. • Assist in knowledge sharing by contributing towards the creation/amendment of support documentation into the Knowledge Base Desktop Support Lead/ More ❯

to this role. About You Science Degree Level 3 HACCP or equivalent Extensive technical experience in Retail, Manufacturing, Food Service or Quality Assurance Currently holding a Technical/Quality Management Position Experience of managing a Technical/Quality team Experience of meeting customers needs through innovation Demonstrating the ability to respond to market change with strong commercial and customer … awareness New product development experience Product safety and crisis and incident management Effective supplier management including management through KPIs and technical review process Used to driving business change at pace in current and/or previous roles Confident communicator: written and verbal Team player with the ability to build strong mutually beneficial relationships Cross - functional working More ❯

Degree, Post Graduate Diploma, Professional Degree in Engineering or equivalent in ICT. • Strong technical knowledge of the relevant products or services being offered by the company which includes Visitor Management System, Facilities Booking System, Time Attendance Management System, Incident Management, Guard Tour System etc. • Familiar with physical security industry in relation to Access Control System, Digital More ❯

network security groups (NSGs), and Azure Policy for compliance. Collaboration: Partner with development, QA, and Infrastructure teams to ensure a smooth integration of DevOps practices across the organisation. Cost Management: Monitor and optimise Azure costs, ensuring efficient use of cloud resources. On-Call Support: Participate in an out-of-hours on-call rotation, responding to critical business alerts and … ensuring actions are followed up to reduce future incidents. Incident Management: Lead incident response during on-call shifts, ensuring quick resolution and maintaining service uptime. Qualifications About you: You will have 5+ years of developing and managing modern DevOps environments You will be Microsoft Azure or AWS certified DevOps engineer You will have familiarity with Site Reliability More ❯

Your Key Responsibilities: Monitor and analyse system performance across EBS modules to ensure availability and responsiveness. Identify and resolve performance anomalies or trends, escalating issues where required. Participate in incident management, providing clear updates to stakeholders during high-pressure situations. Generate and interpret SLA and KPI metrics to support service reporting. Maintain accurate documentation and reporting on monitoring … activities. Your Skills: Familiarity with EBS modules (e.g. Financials, HRMS, SCM) and system architecture. Proficiency with monitoring tools and solid understanding of concurrent processing and queue management within EBS. Analytical mindset with strong attention to detail in identifying performance issues. Excellent communication skills , confident in engaging with stakeholders during incidents. Experience generating and interpreting SLA/KPI metrics. Strong … documentation and reporting skills. Nice to have: Experience monitoring and supporting Oracle E-Business Suite (EBS) in a production environment. Exposure to ITIL processes (Incident, Problem, Change Management). Experience with SQL and understanding of Oracle database performance fundamentals. Benefits Include: Contributory pension scheme Employee Assistance Programme Medical and dental cover 22 days holiday + bank holidays Maternity More ❯

Your Key Responsibilities: Monitor and analyse system performance across EBS modules to ensure availability and responsiveness. Identify and resolve performance anomalies or trends, escalating issues where required. Participate in incident management, providing clear updates to stakeholders during high-pressure situations. Generate and interpret SLA and KPI metrics to support service reporting. Maintain accurate documentation and reporting on monitoring … activities. Your Skills: Familiarity with EBS modules (e.g. Financials, HRMS, SCM) and system architecture. Proficiency with monitoring tools and solid understanding of concurrent processing and queue management within EBS. Analytical mindset with strong attention to detail in identifying performance issues. Excellent communication skills , confident in engaging with stakeholders during incidents. Experience generating and interpreting SLA/KPI metrics. Strong … documentation and reporting skills. Nice to have: Experience monitoring and supporting Oracle E-Business Suite (EBS) in a production environment. Exposure to ITIL processes (Incident, Problem, Change Management). Experience with SQL and understanding of Oracle database performance fundamentals. Benefits Include: Contributory pension scheme Employee Assistance Programme Medical and dental cover 22 days holiday + bank holidays Maternity More ❯

be responsible for day-to-day operations as well as driving forward improvements in our service delivery. What you will be doing: Oversee the delivery of IT services, including incident management, service requests, and problem resolution. Work with other departments to ensure the overall IT service is fit-for-purpose. Manage relationships with external vendors and service providers … standards, implementing measures to protect the organization's data and systems. Implement Support best practices to improve performance and lead a programme of Continual Improvement Act as the Major Incident Manager when needed. Manage communications with the business to keep them updated with Service issues and performance. Own the Support backlog – to ensure issues are resolved fully and completely. … What we need from you: Proven experience in IT service management, with a focus on delivering high-quality services to internal stakeholders. Proven ability to manage IT service teams, including defining and measuring KPI’s and SLA’s. Knowledge of IT Support tools Knowledge of ITIL framework and best practices. Experience working as an Incident Manager. Person Profile More ❯

activities performed by a Junior Operations Analyst Perform monitoring of live services, applications and infrastructure. Call handling from internal and external clients Log and process incidents according to the Incident Management process, ensuring escalation to the Major Incident Manager for more serious incidents. Respond/Action events received according to the directions given within a corresponding knowledge … of support, where no resolution by Operations Centre is possible. Ensure the appropriate prioritisation of incidents to allow actions and the avoidance of service level breaches. Participate in post incident reviews following a major event\incident Contribute to the improvement of the Operations Centre and the technical service which it delivers. Qualifications Must have capabilities: Desire to develop … external). Active interest in technology. Willingness to work in an office-based role. Desirable capabilities: Experience with ITIL processes. Experience dealing with technology-related issues. Familiarity with service management tools such as ServiceNow. Additional Information Benefits package includes: Great compensation package and discretionary bonus plan Core benefits include pension, bupa healthcare, sharesave scheme and more 25 days annual More ❯

ensure our databases are secure, scalable and future ready-supporting Synectics' critical products and services while driving innovation through automation and continuous improvement. What You'll Do Leadership & Team Management Lead, coach, and develop a high performing Database Administration team. Set clear priorities, performance metrics, and ensure on time, on budget delivery. Foster a culture of innovation, collaboration, and … frameworks. Automation & Infrastructure as Code Drive automation and CI/CD integration for database and schema management. Lead continuous improvement initiatives to optimise workflows and costs. Documentation, Governance & Vendor Management Maintain comprehensive documentation and up to date data models. Collaborate across teams to support audits, incident management, and regulatory compliance. Manage external vendor relationships and advocate for … the team's needs within Synectics. What You'll Bring Proven experience as a Database Administration Manager or Team Lead, managing multi discipline teams. Strong leadership, mentoring, and stakeholder management skills. Strategic thinker with a passion for innovation, automation, and data integrity. Expertise in relational and non relational databases, including performance tuning and optimisation. Solid understanding of database security More ❯

that are transforming businesses worldwide. Key Responsibilities: Cloud Engineering: Design, deploy, and manage scalable, secure, and cost-efficient cloud infrastructure. Implement Infrastructure as Code (IaC) to automate provisioning and management of resources while ensuring security best practices. Optimize cloud resources for performance, cost efficiency, and security compliance. Ensure compliance with security and governance standards, including encryption, access control, and … workloads. Continuously improve build and deployment processes with a focus on minimizing security risks. Site Reliability Engineering (SRE): Ensure system reliability, scalability, and performance through proactive monitoring and secure incident response. Develop and implement observability tools to monitor system health, detect anomalies, and identify security threats. Perform root cause analysis and implement solutions to prevent recurring issues, including security … into cloud, DevOps, SRE, database, and network/system operations. Infrastructure Expertise : Experience in managing secure cloud, on-premises, and hybrid environments. Automation : Proficiency in automating workflows and infrastructure management with security controls. Reliability Practices : Strong knowledge of monitoring, incident management, and performance optimization with security considerations. Database Management : Experience with secure database design, optimization, and More ❯

Midwife/AHP/Pharmacist/Pharmacy Technician/Clinical Scientist) and a trained Clinical Safety Officer (CSO) . The purpose of the role is to implement Clinical Risk Management activities within Digital Services that support the safe development, introduction, and deployment of clinical digital systems. The post-holder will coordinate with other Trust teams to ensure a cooperative … across a range of clinical settings within a multidisciplinary team (MDT). Maintain a portfolio of evidence demonstrating CSO experience and achievements. Complete regular audits, including: a. Clinical Risk Management File (CRMF) b. Clinical Risk Management Plan (CRMP) c. Hazard Log (HL) d. Clinical Safety Case/Clinical Safety Case Report e. Safety Incident Management Log … key clinical safety requirements in relation to NHS England Transformation Directorate standards ( DCB0129 & DCB0160 ). Up-to-date, evidence-based knowledge of current clinical and professional issues. Strong change management skills. Desirable Skills/Knowledge/Experience Good working knowledge of Microsoft 365 suite. Excellent interpersonal skills. Knowledge of EPR systems such as Nervecentre and Cerner . More ❯

tuning system performance across multiple services and environments. Supporting development teams with deployment pipelines, CI/CD processes, and platform tools. Troubleshooting complex application and infrastructure challenges. Championing observability, incident response, and continuous improvement within SRE practices. What We’re Looking For Strong experience with Microsoft Azure and cloud-native technologies. Deep knowledge of Terraform, Kubernetes, and App Services. … passion for automation and operational excellence. Nice to Have Knowledge of Windows Server environments and network fundamentals (DNS, load balancing, Active Directory). Understanding of SLOs, SLIs, and modern incident management frameworks. Familiarity with infrastructure tools such as Ansible, Puppet, Chef, Jenkins, Grafana, or ELK Stack. Awareness of security and compliance best practices in cloud operations. More ❯

recommend improvements for performance, resilience, and scalability. Provide expert guidance on cloud migration, hybrid environments, and automation. Lead capacity planning and performance optimisation. Ensure governance and compliance with change management and security processes. Act as technical authority and product owner for selected infrastructure components. Support project delivery through high-level designs and architecture reviews. Drive disaster recovery planning and … suite, Exchange Online, Teams Admin. Networking (VLANs, VPNs, routing), firewalls, SD-WAN. Integration platforms and virtualisation technologies. Familiarity with disaster recovery planning and implementation. Proficient in change and incident management processes. Logical, analytical thinker with strong problem-solving skills. Excellent communication and stakeholder engagement abilities. Ability to work independently and under pressure, managing competing priorities. More ❯

an EU/EEA Passport to allow for working within Europe, if required. There is plenty of room for growth and progression which is proven by most of the management team beginning their career with us as students. What they offer in return. You will work as part of a team who are responsible for the design, implementation and … testing of control/integrated digital systems including traffic management, ventilation and pump control, life safety systems, incident management and many more. In addition to a generous salary, you can expect to receive some other great benefits too. 33 floating holidays. Paid overtime. Company performance-related bonus. Wellbeing benefits. Pension scheme. Life insurance & Health benefits. Salary sacrifice … Vehicle. Subsidised on-site EV charging. Anniversary celebrations. Social events. Hybrid working. Flexible working There is plenty of room for growth and progression which is proven by all our management team beginning their career with us as students More ❯

OR EU/EEA Passport to allow for working within Europe, if required. There is plenty of room for growth and progression which is proven by most of the management team beginning their career with us as students. What they offer in return. You will work as part of a team who are responsible for the design, implementation and … testing of control/integrated digital systems including traffic management, ventilation and pump control, life safety systems, incident management and many more. In addition to a generous salary, you can expect to receive some other great benefits too. 33 floating holidays. Paid overtime. Company performance-related bonus. Wellbeing benefits. Pension scheme. Life insurance & Health benefits. Salary sacrifice More ❯

the LSA Community of Practice, sharing knowledge and best practices across sites. Essential Skills & Experience Knowledge and experience of working in an IT environment Knowledge and experience of IT incident management Knowledge and experience of dealing with windows related incidents in a business environment Knowledge of IT Infrastructure A sound knowledge of end user IT services and the … technology that underpins them in a business environment. Ability to provide excellent customer support via a Service Management Framework. Ability to play a part in the development of a collaborative environment across multiple functions where new processes or procedures are introduced. Willingness to work on-site and occasionally travel to other HMLR offices as required. Desirable Familiarity with Autopilot … Intune and SCCM. ITIL Service Management Foundation certification (or willingness to obtain). Experience working in government or large enterprise IT environments. Knowledge of ISO20000 frameworks and service management processes. Relevant IT qualification (e.g. CompTIA A+, MCSA or equivalent). Benefits This role offers the opportunity to develop an IT career within a supportive, collaborative environment at the More ❯

post-deployment Spotting trends and finding ways to make things even better Experience needed: Solid experience in application support or a similar technical support role Good understanding of release management and deployment across multiple environments Hands-on experience with monitoring tools (SolarWinds experience is a big plus) Comfortable with relational databases (SQL Server or Oracle) and can run basic … queries Great communication skills – you'll be chatting with both techies and non-technical folks Knowledge of incident management and how to get to the root of problems Nice to have: ITIL experience or certification Familiarity with ticketing tools like ServiceNow or Jira Any scripting knowledge (PowerShell, Bash, etc.) Understanding of APIs, web services, or CI/CD More ❯

assets, and uphold the highest standards of governance and assurance. The Role This is an exciting opportunity to lead and manage the SRA's ISO:27001 certified Information Security Management System (ISMS). As Information Security Manager, you'll be a subject matter expert, providing strategic advice and operational support to ensure robust information security practices are embedded across … and drive security awareness What we're looking for Essential: Strong knowledge of ISO:27001 and experience managing an ISMS Recognised security qualification (e.g. CISM) Experience in risk assessment, incident management, and internal auditing Ability to interpret vulnerability scans, penetration tests, and IT health checks Excellent communication and stakeholder management skills Knowledge of Data Protection legislation Desirable … Experience in a regulatory environment Familiarity with IT service and project management practices Useful and additional information There is a full role profile attached to the bottom of this advert on our website. This is a hybrid role and based in our Birmingham office 1-2 days a week The salary offer for this role will be from More ❯

level. Ensuring all actions are logged and managed via the IT helpdesk + visiting customer sites to complete IT service requests. System monitoring, error logging, fault-tracking + IT incident management to ensure maximum service availability. IT asset tracking, service provisioning + managing IT accounts for new starters/leavers. Technical Environment: Windows Server, Active Directory (AD), DHCP More ❯

level. Ensuring all actions are logged and managed via the IT helpdesk + visiting customer sites to complete IT service requests. System monitoring, error logging, fault-tracking + IT incident management to ensure maximum service availability. IT asset tracking, service provisioning + managing IT accounts for new starters/leavers. Technical Environment: Windows Server, Active Directory (AD), DHCP More ❯

to de-risk delivery and elucidate intricate concepts. Elevate coding standards by automating processes, ensuring extensive test coverage for sustainable delivery. Provide essential guidance during planning, design reviews, and incident management to empower Java engineers. Cultivate consensus among peers on cutting-edge technologies and best practices. Play a vital role in recruitment campaigns, hiring highly skilled engineers, and More ❯

and procedures Ensure all practices align with safeguarding standards and legal obligations Serve as the main contact for data subjects, parents/guardians, local authorities, and the ICO Risk Management & Compliance Conduct Data Protection Impact Assessments (DPIAs) for new initiatives Maintain records of processing activities and ensure statutory compliance Review and manage Data Processing Agreements (DPAs) with third-party … in child-focused environments Strong communication skills to engage all levels of staff, including front-line carers High ethical standards and commitment to confidentiality Excellent problem-solving and risk management capabilities Empathy and emotional intelligence when handling sensitive personal data Organised, detail-oriented, and proactive in approach Skilled in delivering effective training and supporting colleagues Resilience and adaptability in … in conducting audits, DPIAs, and managing SARs Success Measures Full compliance with data protection and safeguarding regulations Positive outcomes from audits and inspections Reduction in data breaches and effective incident management High levels of staff awareness and confidence in data privacy practices Strong stakeholder trust in the organisation’s handling of personal data Effective policies that support ethical More ❯

to-day support and maintenance for Unix and Linux environments (Solaris and Red Hat), ensuring high system availability, rapid issue resolution, and compliance with security standards. You'll handle incident management, performance tuning, and patching, as well as contribute to documentation and knowledge sharing across the team. The role is based on-site in Barrow five days a More ❯