1 to 25 of 242 Incident Management Jobs in the North of England

to resolution, ensuring SLA compliance throughout. • Ensure requests are fulfilled promptly and updates are communicated to users. • Create and maintain knowledge base articles to improve service delivery. • Use knowledge management tools to share resolutions and prevent recurrence of known issues. • Identify trends in incidents and assist in root-cause analysis investigations in line with Problem Management processes. • Support … the Major Incident Management group during high priority incidents via effective triage, troubleshooting whilst ensuring minimal service disruption. • Act as the primary point of contact for incident and change notifications. • Provide clear and professional updates to users, stakeholders, and management as required. • Utilise tools and processes to log, track, and manage IT assets and configuration items. … IT support environment, preferably in a 24/7 setting. • ITIL 4 Foundation certification (or willingness to obtain). • Knowledge of SFIA Levels 2-3 in service operations, including incident management, customer service support and request fulfilment. • Ability to learn and adapt to new systems, processes, and technologies. • Experience with ITSM tools, Microsoft Office 365 Admin, and remote More ❯

users via phone, email, or in-person. Diagnose and troubleshoot hardware, software, and network-related issues. Guide users through step-by-step solutions in a clear and concise manner. Incident Management - Log and track incidents in the service desk ticketing system. Prioritize and escalate incidents based on urgency and impact. Ensure timely resolution of issues and adherence to … service level agreements (SLAs). Requests & Starter/Leaver Management – Log and track requests in the service desk ticketing system. Ensure timely completion of requests and ensure that new starters requests are fulfilled in a timely manner including following our documented laptop build process using Intune and Autopilot. Customer Service - Deliver excellent customer service by actively listening to users … and empathizing with their concerns. Keep end-users informed of incident progress, notifying them of impending changes or agreed outages. Provide user training and support for various applications and technologies. Documentation - Create and maintain accurate and detailed documentation of common issues and their resolutions. Contribute to the knowledge base and ensure it is kept updated to facilitate efficient problem More ❯

owners, developers, architects, and business teams to deliver reliable, value-driven services—leveraging automation and Azure technologies to reduce risk and enhance performance. As part of the wider Service Management community of practice, you'll also help shape shared service processes, lead on SLA management, Operational change and reporting, and support ongoing service improvement across the Technology pillar. … or Guernsey , and want to work in the office occasionally. Core skills were looking for to succeed in the role: Good communication skills, both verbal and written Good time management and organisation skills Excellent leadership and communication skills, with the ability to influence and collaborate with technical and business stakeholders. Strong analytical skills, with a focus on identifying opportunities … high-quality IT services and continuous improvement. Proven experience in managing and driving change, ensuring alignment with business priorities. What’s involved: You’ll lead the day-to-day management of service delivery across the Digital Workspace pillar, business, ensuring seamless operations and alignment with business priorities. You’ll manage the escalation of IT incidents, problems, and changes, ensuring More ❯

assessment of Clarks’ security posture Support business continuity and disaster recovery processes and assist in the development and implementation of activities to improve Clarks’ cyber resilience Support of security incident response activities, including providing expertise in triaging and resolving key issues, engaging with outsourced security operations and internal SecOps teams to ensure standards and policies are appropriately applied, and … assisting in the creation and updating of relevant run books to help ensure effective incident management planning and execution Support for compliance and audit activities, working with internal and external stakeholders to understand requirements, identify remedial activity, and monitor progress Analysing emerging and developing threats and working with stakeholders to validate the potential impact on Clarks - and recommend … Demonstrable experience in information security roles with a proven track record of developing and implementing effective security control environments both tactically and strategically Knowledge of security and IT risk management methodologies and practical experience of applying these to operational business environments Good understanding of security controls and best practices across a number of the following areas/domains: Network More ❯

Digital WorkSpace Technical Product Manager who'll be the technical authority for all digital workspace products and services, with responsibility for supporting the desired architecture, integration, configuration, and lifecycle management across platforms like Microsoft 365, Azure, Intune, and Gen-AI tooling. You'll lead the technical delivery and automation of services across the Digital Employee Experience ecosystem, covering end … user computing, device management, hardware/software provisioning, service desk operations, and collaboration platforms like Microsoft 365 and Azure, ensuring performance, security, and user-centric design through direct hands-on engagement. You'll operate at the intersection of the business, focusing on technical optimisation, automation, and user-level telemetry to support continual Digital Employee Experience product improvement and adoption. … Manchester, Haywards Heath, West Sussex, or Guernsey , and want to work in the office occasionally. Core skills were looking for to succeed in the role: Demonstrable understanding of financial management, planning and operational oversight Open, collaborative and enabling mindset, able to focus on empowering colleagues to fully exploit workspace technologies. Good communication skills, both verbal and written. Good time More ❯

Digital WorkSpace Technical Product Manager who’ll be the technical authority for all digital workspace products and services, with responsibility for supporting the desired architecture, integration, configuration, and lifecycle management across platforms like Microsoft 365, Azure, Intune, and Gen-AI tooling. You’ll lead the technical delivery and automation of services across the Digital Employee Experience ecosystem, covering end … user computing, device management, hardware/software provisioning, service desk operations, and collaboration platforms like Microsoft 365 and Azure, ensuring performance, security, and user-centric design through direct hands-on engagement. You’ll operate at the intersection of the business, focusing on technical optimisation, automation, and user-level telemetry to support continual Digital Employee Experience product improvement and adoption. … Manchester, Haywards Heath, West Sussex, or Guernsey , and want to work in the office occasionally. Core skills were looking for to succeed in the role: Demonstrable understanding of financial management, planning and operational oversight Open, collaborative and enabling mindset, able to focus on empowering colleagues to fully exploit workspace technologies. Good communication skills, both verbal and written. Good time More ❯

Mott MacDonald is a global engineering, management, and development consultancy with over 20,000 employees across more than 50 countries and 140+ offices. We work across incredible global industries, delivering exciting work that is defining our future and making an important societal impact in the communities we serve. Our people power our performance – we succeed when they do. With … efficiently and effectively. The team works collaboratively to offer specialist advice, best practice and technology to all areas of our business specifically designed for our global reach. The Data Management Specialist (Level 3 Support) is responsible for providing advanced technical and functional support for enterprise data management solutions, ensuring high availability, integrity, optimisation, and performance of Mott MacDonald … MM) critical data assets. Key duties and responsibilities include: Serve as the technical escalation point for data management support, ensuring timely and effective resolution of complex data-related issues. Maintain, monitor, and improve data management systems, ensuring compliance with governance policies and regulatory requirements. Support the implementation of data quality frameworks, data lifecycle management, and metadata management More ❯

team, you’ll work closely with both the business and Focus value stream teams to ensure that Focus services are delivered in alignment with 1st Centrals goals, providing effective management of escalated Focus incidents, problems, and changes. You’ll play a key role in the Focus operational change process, driving improvements, supporting the development of the new function, while … the role: You’ll have proven experience working within a senior software role, preferably in a high-paced and empowered organisation. You'll have strong experience in service delivery management, including the coordination of cross-functional teams, managing escalations, and overseeing change processes. You’ll have detailed experience working within a DevOps organization, collaborating with Development teams, Architecture, Devops … with Azure cloud services and related platforms (Azure Active Directory, Azure Automation, Azure DevOps, etc.). You’ll have a solid technical background with strong understanding of IT service management processes (incident, problem, change management), especially in cloud and hybrid environments. You’ll have experience working with and managing Service Level Agreements (SLAs), reporting on performance, and More ❯

and improve in all applicable technology areas to ensure you have appropriate knowledge and skills necessary to complete all assigned tasks and support the broader team. Adhering to service management processes and standards. Ensuring excellent incident management to minimize business impact Build and maintain effective and trusted relationships with colleagues, to aide IT support and the delivery … Knowledge, and Experience 2+ years’ experience in an IT End-User Service or Desktop Services role ITIL3/ITIL4 Certification, or 1+ years’ equivalent experience in an IT Service Management Excellent knowledge of Office 365 and MS Operating Systems Use of and understanding of IT Tools, Active Directory, Azure AD and Exchange Breadth of IT Support knowledge and demonstrable More ❯

Friday Working hours - 40 hours Role Overview This is a brand-new role within the Group Technology Service function. The role is to assist the Head of Service Lifecycle Management by taking ownership of all our Technology Services related to warehouse and logistics provided by internal and external providers. This role is pivotal in ensuring the delivery of service … to-end technology services supporting JD's warehousing, logistics, and supply chain operations, including JD-owned and 3PL-managed services. This role ensures that all technology issues-from Warehouse Management Systems (WMS) to Transport Management Systems (TMS) and 3PL integrations-are resolved effectively and align with business objectives. The SLM will act as the primary escalation point for … outsourced partners, vendors). This position is critical in maintaining high service availability and ensuring that JD and its logistics partners meet agreed service levels. Key Responsibilities Service Ownership & Incident Management • Take full ownership of all tech-related issues across JD-owned and 3PL-managed logistics, warehouse, and supply chain operations. • Lead incident resolution for critical failures More ❯

Job summary As an Analyst in the IT Service Management Team (ITSM), you will play a key role in supporting and managing service management functions as the BSA transitions into a multi-sourcing digital business. The ITSM team is focused on modernising operations and ensuring user-centric service delivery, including business solutions through agile methods in a continuous … Access to a wide range of benefits and high street discounts! Main duties of the job o Your responsibilities involve supporting the development, implementation, and operation of ITIL service management processes. You will work closely with business colleagues, stakeholders, and internal/external suppliers to ensure policies, standards, and procedures are effectively adopted and followed. You will also proactively … supporting the Service Catalogue and Tooling function, ensuring accurate identification, control, and auditing of services within the catalogue. You will contribute to the development and enhancement of IT Service Management tools, offering 2nd line support for Incident Management, Service Requests, Release and Change Management, and analysing requirements for tool improvements. You will also support continual improvement More ❯

their business brilliant. Job Description Purpose of the role The Senior Service Desk Analyst role plays an integral role between the performance and productivity of Analysts, whilst supporting the management and leadership of the team as a whole. Demonstrating experience of how the team operate, in order to leverage opportunities to enhance knowledge and skills whilst striving to maintain … complaint, Senior Service Analysts utilise their more Intricate knowledge and experience of products, service, and the function members to drive service improvements as well as taking on the effective management of more complex IT tickets. This role acts as a progression for those seeking more technical capabilities or opportunities to pursue a management career path As ambassadors of … Doing Supporting the coordination and allocation of workload across the team, where possible applying knowledge and experience to align activity where skillsets are strongest in order to deliver successful Incident management and request fulfilment. Using enhancement technical skills and experience to manage more complex tickets and tasks, as well as considering ways to Impart knowledge and skills within More ❯

stakeholders in Risk, Technology and Operations, as well as establishing yourself as a Subject Matter Expert (SME) for cyber security within the organisation. What will you be doing? Lead incident response for potential incidents identified, ensuring that incidents are correctly reported and documented in accordance with the relevant policies and procedures. Act as the primary point of contact for … required. Provide a Technical Escalation Point during security incidents, working collaboratively to establish the extent of an attack, the business impacts, and advising on how best to contain the incident along with system hardening and mitigation measures to prevent a re-occurrence. Provide supervisory support to the Security Operations Manager where necessary and help develop talent within the team … information, coordinate responses, and improve inter-team relationships. Previous experience within a Security Operations role. Exposure to key security technologies, such as IDS, Web content filters, AV, SIEM, Vulnerability Management, Firewalls, and awareness of their purpose in a layered security approach alongside analysing their outputs for security anomaly detection. In-depth understanding of the cyber threat landscape, advanced adversary More ❯

results. Undertake all levels of testing (System, Integration, and Regression). Recording all defects discovered during test periods and produce reports outlining the issues discovered to the developers and management teams. Manage any software bugs discovered ensuring they are recorded and prioritised correctly. During maintenance release windows conduct post-release regression testing across all products to ensure the systems … state and running as expected. Escalating any discovered issues to the relevant teams. Ad-hoc Responsibilities: Monitor, respond, resolve and escalate calls logged to the team within Vantage's Incident management system within agreed SLA's. Ensure IG and IT security is maintained to standard. Any other duties that may reasonably be considered as falling under the remit … similar role for complex systems. Experience in Service Delivery in a development team. The ability to build and manage automated test scripts using software tools. Working knowledge of test management software (e.g. qTest, Zephyr, Bugzilla, Cucumber) as well as a good understanding of SQL. Good working knowledge of Java, HTML, CSS and Javascript. Knowledge and experience of Microsoft Office More ❯

robust support procedures. Escalating complex issues to appropriate internal experts while maintaining ownership and visibility. Collaborating regularly with customers, third-party vendors, and internal software teams to ensure effective incident management. Contributing to continuous improvement initiatives, suggesting workarounds and fixes to restore normal service efficiently. Growing your knowledge of our applications, banking processes, and support tools through technical and More ❯

This job is brought to you by Jobs/Redefined, the UK's leading over-50s age inclusive jobs board. Job Title: Head of Service Management Contract Type: Permanent Location: Edinburgh/Alderley Working style: Hybrid 50% home/office based Closing date: 30th June 2025 As Head of IT Service Management, you will lead a diverse and … high-performing team of approximately 30 professionals across key service functions and ITIL processes including Service Managers, Service Reporting & Analytics, Service Level and Availability Management, Configuration Management, Service Integration, Change Enablement, Release Management, Incident Management and Problem Management. You will be responsible for shaping and executing the IT service strategy, ensuring the delivery of consistent … customer-focused, and efficient IT services across the organisation. This role is pivotal in driving operational excellence, embedding service management into platform teams, and enhancing service performance through data-driven insights and automation. You will work closely with senior stakeholders to align service delivery with business goals, support major incident response and post-incident reviews, and champion More ❯

language, education, ethnicity and cultural background, gender and gender identity/expression, sexual orientation, generation, age, socioeconomic background, neurodiversity, religious background, abilities or disability. Job Title: Head of Service Management Contract Type: Permanent Location: Edinburgh/Alderley Working style: Hybrid 50% home/office based Closing date: 30th June 2025 As Head of IT Service Management, you will … lead a diverse and high-performing team of approximately 30 professionals across key service functions and ITIL processes including Service Managers, Service Reporting & Analytics, Service Level and Availability Management, Configuration Management, Service Integration, Change Enablement, Release Management, Incident Management and Problem Management. You will be responsible for shaping and executing the IT service strategy, ensuring … the delivery of consistent, customer-focused, and efficient IT services across the organisation. This role is pivotal in driving operational excellence, embedding service management into platform teams, and enhancing service performance through data-driven insights and automation. You will work closely with senior stakeholders to align service delivery with business goals, support major incident response and post-incident More ❯

the next generation of IT consulting. Operating across both public and private sectors, we offer a comprehensive range of services from product design and engineering, digital strategy, data services & management (Machine Learning and AI), cloud migration to program delivery and service operations. Our offerings are designed to meet diverse business needs. Job Description We have an exciting opportunity for … a Problem Manager to join our growing Service Management team. In this role, you will manage problems through their lifecycle, support root cause analysis, reduce recurring issues, and contribute to continuous IT service improvement. You will also collaborate closely with Major Incident Management to ensure follow-up actions are effectively addressed and tracked. Key Responsibilities: Manage the … Problem Management process from identification to resolution, ensuring adherence to procedures and timelines. Investigate root causes with technical teams and suppliers, track corrective actions to completion. Analyze incident and problem data to identify trends and areas for improvement. Collaborate with Major Incident Managers for post-incident reviews and problem tracking from major incidents. Maintain accurate Problem More ❯

members and share insights during shift changes. Partner with Operational Support and Engineering teams for complex or high-risk incidents. Take full ownership of incidents, ensuring frequent communication, expectation management, and timely resolution. Prioritize and manage IT issues in line with agreed service levels. Proactively suggest improvements to enhance first-time fix rates, customer satisfaction, and risk mitigation. Stay … Microsoft-based operating systems, especially Windows 10. Experience handling Active Directory (AD) account lockouts, password resets, and basic software installation requests. Experience using ServiceNow or similar ITSM tools for incident logging and management. Understanding or certification in the ITIL Framework. Passion for continuous improvement in service delivery. Nice to have Skills: Previous experience working as a Service Desk Analyst … or similar technical support role. Strong incident management skills and understanding of customer needs. Microsoft Certified Professional (MCP) certification or equivalent. Degree-level qualification in Computing, Information Technology, or a related field. Hurry and apply! #UST More ❯

Social network you want to login/join with: Evelyn Partners is the UK’s leading integrated wealth management and professional services group,with over 186 years of experience in helping generations of people and businesses to thrive. We offer an extensive range of financial and professional services to individuals, family trusts, professional intermediaries, charities and businesses. We provide … appropriate SLA Manage all Service Desk tickets, escalating Incidents and Requests to support teams or DevOps teams as appropriate Understand and proactively operate the escalations procedure defined in the Incident Management process Carry out basic operational procedures and instructions so that tasks are completed accurately and on time Provide user support, coaching/mentoring to end-users Maintain … improvement and ongoing development of your own knowledge and skills Ensure that your own work is completed accurately, checking for mistakes, and correcting them promptly Maintain high-levels of incident ownership through the incident lifecycle to a satisfactory Customer resolution Consistently meet Service Desk (KPI) Key Performance Indicators as set by the Service Desk Team leader Provide shift More ❯

achieved through our next-generation technologies, ongoing improvement in manufacturing sustainability, state-of-the-art facilities, and, most importantly, investing in our people. We are expanding our site IT Management team following a recent promotion by hiring a Factory IT Manager to lead IT-related operations in a high-volume, fast-paced semiconductor manufacturing site. What our Factory IT … staff or contractors on-site, including a dedicated Factory Systems Support team (CIM), Operational Technology Engineers, Data Engineers, and Web Developer Monitoring and reporting on system performance, availability, and incident response metrics Providing leadership in incident management and root cause analysis for system-related issues, while also ensuring effective change control procedures for all changes introduced to … understanding of IT networking, databases (SQL, Oracle), server (Windows, Linux), storage systems, and virtualization Familiarity with cybersecurity frameworks and regulatory compliance relevant to semiconductor manufacturing Excellent problem-solving, project management, and communication skills Ability to lead cross-functional teams and manage multiple priorities in a high-pressure environment Ability to work on-site full-time with occasional travel to More ❯

achieved through our next-generation technologies, ongoing improvement in manufacturing sustainability, state-of-the-art facilities, and, most importantly, investing in our people. We are expanding our site IT Management team following a recent promotion by hiring a Factory IT Manager to lead IT-related operations in a high-volume, fast-paced semiconductor manufacturing site. What our Factory IT … staff or contractors on-site, including a dedicated Factory Systems Support team (CIM), Operational Technology Engineers, Data Engineers, and Web Developer Monitoring and reporting on system performance, availability, and incident response metrics Providing leadership in incident management and root cause analysis for system-related issues, while also ensuring effective change control procedures for all changes introduced to … understanding of IT networking, databases (SQL, Oracle), server (Windows, Linux), storage systems, and virtualization Familiarity with cybersecurity frameworks and regulatory compliance relevant to semiconductor manufacturing Excellent problem-solving, project management, and communication skills Ability to lead cross-functional teams and manage multiple priorities in a high-pressure environment Ability to work on-site full-time with occasional travel to More ❯

Award Winning Offices Complete with Restaurant , Free Bar , Gym/Private (Family) Healthcare/Regular Funding Towards Professional Development Hybrid Working Our Client is a leading Fintech, delivering Risk Management & Payment Solutions to some of the world's most respected organisations, backed by a number of globally respected institutions and responsible for transacting £Billions. They are now looking for … growing SecOps Team . You will be monitoring & maintaining secure systems & networks as well as mitigating & containing real-time risks & identified threats. You will also be involved in vulnerability management, threat hunting, playbook designing & detection rule staging. Key Responsibilities of the role would include: Provide SecOps support capability working with information security alerts using Security Information & Event Management … respond to security incidents. Remediating confirmed incidents. Key Skills & Experience Required would be: Minimum 2 years experience within SOC Analyst/Cyber Security Analyst role. Threat hunting methods & vulnerability management experience. Cyber security incident management experience. Proven subject matter ability in relevant areas such as incident response, intrusion analysis, malware analysis, etc. Analytical approach to problem More ❯

Technology Operations! The Service Delivery and Compliance team is the backbone of Technology Operations at the BBC. We support the BBC’s output by providing a range of service management functions across diverse technologies. Your work will impact audiences worldwide. By collaborating with our digital product teams, broadcast engineers, and production teams, you'll gain unique insights into the … BBC's behind-the-scenes operations. Main Responsibilities As the Senior Problem Manager, you will champion problem management across our technology divisions. You'll enhance existing processes through training and governance, leading their adoption. This includes developing and maintaining a known error database to efficiently manage incidents and support critical resourcing decisions. Proactive problem management is crucial for … a seamless user and audience experience. You'll regularly analyse incident data to identify problems and drive immediate solutions. You'll also manage high-priority problems and post incident reviews, leading investigations and diagnoses of complex issues involving various technologies and coordinating multiple experts. Key Responsibilities Lead: Manage high-priority problem tickets to establish root causes and implement More ❯

members and share insights during shift changes. Partner with Operational Support and Engineering teams for complex or high-risk incidents. Take full ownership of incidents, ensuring frequent communication, expectation management, and timely resolution. Prioritize and manage IT issues in line with agreed service levels. Proactively suggest improvements to enhance first-time fix rates, customer satisfaction, and risk mitigation. Stay … Microsoft-based operating systems, especially Windows 10. Experience handling Active Directory (AD) account lockouts, password resets, and basic software installation requests. Experience using ServiceNow or similar ITSM tools for incident logging and management. Understanding or certification in the ITIL Framework. Nice to have Skills: Previous experience working as a Service Desk Analyst or similar technical support role. Strong incident management skills and understanding of customer needs. Microsoft Certified Professional (MCP) certification or equivalent. Degree-level qualification in Computing, Information Technology, or a related field. #J-18808-Ljbffr More ❯