1 to 25 of 54 Incident Management Jobs in the North of England

money stops flowing . As Ticketing Operations Manager, you will: Protect revenue by ensuring maximum uptime across all payment and ticketing channels Lead major incident response for payment and ticketing failures Own operational performance across systems used by millions of customers Manage and develop a high-performing operations … incident management team This is a senior operational leadership role with real accountability and influence. Key Responsibilities Lead the day-to-day operational management of all customer-facing ticketing and payment systems, including: Mobile ticketing apps Smartcards EMV/contactless payments Ticket vending machines Take ownership ...

Role Details Job Title Service Desk Analyst Division Customer Services Service Desk Job Location Harrogate Reports To Service Desk and Incident Management Lead Please note, this position is based onsite in our offices in Harrogate, North Yorkshire so only applicants within commutable distance will be considered. Role … Support Teams provide a complex mix of both customer and technical support for a range of technology products and managed services, including bespoke incident management processes during critical or major events. Working as part of a dedicated team and with a passion for providing and promoting outstanding customer ...

love you to join us. What skills, knowledge and experience will you need? Experience working in a live IT operations environment, such as problem management, change management, incident management, monitoring, or event management. A background in first-line command centre, service monitoring, or incident resolution … responsible for monitoring infrastructure and applications across datacentre and cloud environments (AWS and Azure) using enterprise-grade tooling. You'll follow event management processes, triaging and categorising alerts, raising incidents, and providing initial diagnosis to minimise disruption. This role will also involve collaborating with internal teams, external suppliers ...

love you to join us. What skills, knowledge and experience will you need? Experience working in a live IT operations environment, such as problem management, change management, incident management, monitoring, or event management. A background in first-line command centre, service monitoring, or incident resolution … responsible for monitoring infrastructure and applications across datacentre and cloud environments (AWS and Azure) using enterprise-grade tooling. You'll follow event management processes, triaging and categorising alerts, raising incidents, and providing initial diagnosis to minimise disruption. This role will also involve collaborating with internal teams, external suppliers ...

equivalent professional experience). Industry Certifications: Examples include CISSP, CISM, CCNP Security, ITIL Foundation, or CompTIA Security+. Proven Experience: Minimum 5 years in infrastructure management or security roles, ideally within critical national infrastructure (CNI) or regulated sectors. Scripting & Automation: Proficient in tools like PowerShell, Python, and Ansible to drive … automation. Security Knowledge: Strong understanding of security principles, firewall management, vulnerability management, and compliance requirements. IAM Expertise: Hands-on experience with Identity and Access Management (IAM) frameworks. Patch Management: Experience in patch management, including scheduling, compliance monitoring, and vulnerability remediation. Disaster Recovery: Expertise in designing ...

resolving complex technical issues, which require engineering expertise or software development (.Net, Devops pipelines, MS SQL, Grafana), and coordinating with third-party vendors for incident management, patches, and upgrades. Key tasks include: Providing 24/7 L3 support, including on-call duties, with coverage for out-of-hours … solutions. Continuously improving technical knowledge and skills by staying updated with industry trends. Managing incidents, root causes, resolutions, and implementing improvement actions. Perform Incident management in terms of: Major/Minor Incidents Root Causes Resolutions Improvement actions/Problems management Knowledge management ...

spanning engineering, configuration/implementation and technical support – rather than a traditional “projects only” delivery position. The Senior Head of Delivery has direct line management responsibility for the Head of Development, Head of Projects/Implementation and Service Desk leadership. The Senior Head of Delivery will report jointly … visibility to the Commercial Director, particularly where timelines, client delivery or revenue are impacted. 4) Improve engineering execution & reliability (pragmatic, not bureaucratic) • Strengthen release management and release readiness. • Improve quality and reliability through sensible controls (definition of done, QA gates, incident management, root-cause fixes). • Reduce ...

DevOps teams, driving automation, improving processes. Key Responsibilities Lead and manage IT system administration for UK operations. Oversee initial IT setups, SaaS systems, and incident management processes. Drive automation of manual processes and implement best practices. Collaborate with engineering teams on cloud and platform projects (Atlassian, Rovo … . Provide stakeholder management, take full ownership, and proactively identify improvements. Mentor and guide team members as the function scales. Tech Stack & Skills Core: Python, PowerShell, M365, Salesforce. Cloud/Platform: Atlassian suite, SaaS systems. Desirable: ServiceNow, familiarity with SDLC. Strong understanding of incident management and regulated ...

automations to improve processes Designing and building mobile solutions to enable our employees to work effectively in geographically diverse locations Being responsible for global incident management, problem management and change management processes for employee experience technology Training Upon completion, there are a number of careers which ...

processes relating to asset operation are understood and managed to prevent regulatory and Company compliance failures and to aid in the demonstration of risk management processes to the Regulators. Provide technical support in the management of incidents and 'near misses' relating to water production and distribution assets. Provide … technical support in the management of complex customer cases Produce incident reports and recommendations for consideration, with ability to influence other areas of business Standby is a requirement of this role. (Bronze level 3) What skills & qualifications you will need: Detailed knowledge and experience of Water Quality, including ...

role suits someone who thrives in complexity, owns outcomes, and embraces the challenge of stabilising today while architecting tomorrow. Whether youre resolving a critical incident, strengthening our cyber posture, or driving our cloud migration roadmap, your impact will be felt across the organisation. Salary The spot salary for this … progression opportunities and structured support. About you Proven experience leading IT Operations in complex, multi-system environments. Strong understanding of security frameworks, threat detection, incident response and operational cyber maturity. Experience with IaaS, PaaS, SaaS and hybrid cloud strategies. Technical depth across infrastructure, networking and enterprise systems. Experience maturing ...

suits someone who thrives in complexity, owns outcomes, and embraces the challenge of stabilising today while architecting tomorrow. Whether you’re resolving a critical incident, strengthening our cyber posture, or driving our cloud migration roadmap, your impact will be felt across the organisation. Salary The spot salary for this … progression opportunities and structured support. About you Proven experience leading IT Operations in complex, multi-system environments. Strong understanding of security frameworks, threat detection, incident response and operational cyber maturity. Experience with IaaS, PaaS, SaaS and hybrid cloud strategies. Technical depth across infrastructure, networking and enterprise systems. Experience maturing ...

Clearance - Manchester Based or ability to travel to Manchester.- Experience as in a Site Reliability Engineering role SITE RELIABILITY ENGINEER ESSENTIAL SKILLS- Reliability, incident response/incident management experience - Experience with Monitoring and Observability tools such as Prometheus, Grafana and OpenSearch- Automation tools (Go, Bash)- Experience with ...

ANALYST ROLE: As a Cyber Resilience Analyst, you'll be responsible for defining, maintaining, and testing the organisation's resilience plans, covering Business Continuity, Incident Response, and Disaster Recovery. You'll work closely with IT teams and stakeholders across the wider business to ensure resilience strategies are practical, robust … effective. The role plays a key part in analysing the impact of cyber incidents on business systems, supporting incident reviews, and ensuring lessons learned are fed back into improved resilience planning. You'll also work alongside project and change teams to ensure new systems and developments are designed with ...

support across the business - Ensure that the correct priority and severity are assigned to all applications issues - Work with colleagues across Technical and Service Management teams to leverage the necessary skills for fault resolution - Ensure that acceptable workarounds are in place and lasting solutions delivered within service levels - Engage … Salesforce, SaaS, Workday, Elastic Stack or Splunk would be ideal - Expertise in issue tracking collaboration tools (Jira, Confluence, Bugzilla), the change management process and the software development lifecycle - Experience in the pro-active management of applications upgrades, patches and fixes - Working knowledge of ITIL processes (change/problem ...

knowledge and experience will you need? Previous knowledge, background and experience of working in live operations areas environment. Demonstrable knowledge and experience of Problem Management, with a focus on risk analysis & mitigation and root cause analysis. Working knowledge and experience of Change Management, with a focus … positive User/Service experience, excelling in collaboration and communication with Key Stakeholders across the Digital landscape. Experience of working within a proactive Service Management team, specialising in leading and managing Major Incidents from identification through to resolution, including coordination of technical teams, stakeholder communication, and post incident ...

knowledge and experience will you need? Previous knowledge, background and experience of working in live operations areas environment. Demonstrable knowledge and experience of Problem Management, with a focus on risk analysis & mitigation and root cause analysis. Working knowledge and experience of Change Management, with a focus … positive User/Service experience, excelling in collaboration and communication with Key Stakeholders across the Digital landscape. Experience of working within a proactive Service Management team, specialising in leading and managing Major Incidents from identification through to resolution, including coordination of technical teams, stakeholder communication, and post incident ...

Engineers. IT Support/Cloud Support/Infrastructure Support must have strong documentation skills, able to adhere to processes and procedures as well as incident management/escalations from the Service Desk,... we are here waiting to invest in your career if you are dedicated and have ...

enterprise-level environment, supporting users while developing the skills required to progress into more advanced technical roles. You will be involved in: Service Desk incident management and escalation Working closely with 3rd Line Cloud Technical Support Engineers Following and contributing to structured processes and procedures Producing clear, accurate ...

React. Real-world experience with practices such as Test-Driven Development (TDD), Pair Programming, code review, and CI/CD. Understanding of software configuration management and knowledge of automated testing using Postman, Selenium, JMeter, etc. Experience with Kubernetes and cloud infrastructure (GCP/AWS/Azure). Knowledge … continuous improvement of engineering practices and standards. Good to Have (As applicable) Experience teaching junior software engineers/developers. Confidence with source code management and version control tools (Git/GitLab/GitHub). Working knowledge of relational and NoSQL database technologies such as MySQL or MongoDB. Experience working ...

infrastructure technologies, integrations/solutions for Mobile Devices (iOS/Android) g. Workspace One/Intune. A strong knowledge and understanding of Enterprise Mobility Management software and principles, with experience in deploying, configuring and supporting mobile clients such as Apple iOS and Samsung Knox devices. Significant experience with Cloud … Authentication. Proven ability to troubleshoot, own and manage problem records, including perform Root Cause Analysis (RCA). Proven demonstrative working knowledge of Change and Incident management principles working within the ITIL framework. You and your role Imagine starting your day by checking the digital pulse of thousands ...

infrastructure technologies, integrations/solutions for Mobile Devices (iOS/Android) g. Workspace One/Intune. A strong knowledge and understanding of Enterprise Mobility Management software and principles, with experience in deploying, configuring and supporting mobile clients such as Apple iOS and Samsung Knox devices. Significant experience with Cloud … Authentication. Proven ability to troubleshoot, own and manage problem records, including perform Root Cause Analysis (RCA). Proven demonstrative working knowledge of Change and Incident management principles working within the ITIL framework. You and your role Imagine starting your day by checking the digital pulse of thousands ...

infrastructure technologies, integrations/solutions for Mobile Devices (iOS/Android) g. Workspace One/Intune. A strong knowledge and understanding of Enterprise Mobility Management software and principles, with experience in deploying, configuring and supporting mobile clients such as Apple iOS and Samsung Knox devices. Significant experience with Cloud … Authentication. Proven ability to troubleshoot, own and manage problem records, including perform Root Cause Analysis (RCA). Proven demonstrative working knowledge of Change and Incident management principles working within the ITIL framework. You and your role Imagine starting your day by checking the digital pulse of thousands ...

great place to work! Responsibilities Build, maintain, and secure Azure infrastructure to ensure availability, resilience, and performance. Lead on cloud security architecture, including identity management, access controls, and threat mitigation. Act as a senior escalation point for complex infrastructure and security incidents. Deliver cloud migration, optimisation, and security enhancement … initiatives. Administer endpoint management solutions using Microsoft Intune and Group Policy. Implement monitoring, logging, and alerting through Azure Monitor and security tooling. Maintain patching, backup, and disaster recovery processes. Requirements Extensive experience in infrastructure and security engineering roles within enterprise environments. Strong hands-on knowledge of Microsoft Azure, including ...

strategy, standards, and maturity across complex platforms. Design, build, and operate resilient, scalable, and secure infrastructure. Lead reliability engineering initiatives, including automation, observability, and incident management. Provide senior technical leadership during major incidents and drive long-term remediation. Use data, metrics, and SLOs to drive continuous improvement in availability … influencing cross-functional teams. Strong software engineering and automation background. Deep understanding of systems engineering, cloud platforms, and infrastructure-as-code. Proven expertise in incident management and operational resilience. Excellent communication and stakeholder management skills. ...