1 to 25 of 42 Incident Management Jobs in the North of England

Incident Manager Sheffield (Hybrid – 2 days on site)£55,000 - £65,000 + excellent benefits Elevation Tech & Transformation are exclusively partnering with a key client to appoint an Incident Manager to own and shape the incident management function from the ground up. This is a brand … role within the business a real opportunity to define, build and continuously improve the incident management function. You’ll take full ownership of incident management, establishing best practices, refining processes and setting the standard for how incidents are handled across the organisation. This is a role ...

Role: Incident & Problem Management Analyst (SC Eligible/Clearance) Job Type: Permanent Location: Warrington Careers at TCS: It means more TCS is a purpose-led transformation company, built on belief. We don’t just help businesses to transform through technology. We support them in making a meaningful difference … innovative technology. Work with customers and identify opportunities to support their strategy and improve their processes across functions. Job Purpose and Primary Objectives The Incident and Problem Management Analyst will be the first point of contact for providing technical support to the accounts designated users. Activities require ...

Incident Manager Banking Chester: Hybrid – 3 days onsite per week 12 months £550 per day In short: Incident Manager, ideally with FS experience, required to join a large Banking client to assist in a lengthy programme of work to last more than a year. You will be required … work 1 weekend per month. In full: Description: Seeking a skilled Incident Manager responsible for overseeing and coordinating the response to major incidents. This role will provide EMEA regional support of the Global Incident Management function for the Banking Production Services Technologies, delivering 24x7 service for 650+ ...

embed operational best practices, standards, and governance frameworks Maintenance & Service Assurance Oversee preventative and reactive maintenance strategies to ensure service continuity Lead fault management, incident response, and service restoration activities Own and drive root cause analysis (RCA) to prevent recurrence and improve network stability Coordinate effectively with field … engineering teams and third-party suppliers Incident & Escalation Management Lead the management of major incidents, ensuring timely resolution and clear stakeholder communication Act as the senior escalation point for critical operational issues Implement and continuously improve incident management processes and controls Drive trend analysis ...

classified as Critical National Infrastructure (CNI). The service operates under strict SLA/SLO requirements, requiring disciplined operational practices, reliable releases and calm incident execution. You will create an operating model where incident triage and coordination are shared across team members, supported by clear runbooks, decision rights … creating T‐shaped practitioners so everyone can contribute across development, operations and service resilience, while providing people leadership and owning delivery excellence, financial management and reporting. Key responsibilities DevOps delivery leadership (build + run) Lead day-to-day delivery for a combined DevOps team, balancing roadmap outcomes with operational ...

stimulating, challenging and rewarding projects, helping to ensure successful delivery against agreed scope, schedule, budget, and quality standards, whilst driving strong governance, proactive risk management, and high-quality stakeholder engagement. You will work closely with sponsors and staff from operational, business support and IT services, as well as with … third party suppliers and vendors. Reporting to the Head of IT Programme Management, and working closely with the IT Programme Management Office, you will be joining a growing team of enthusiastic project and programme management professionals, who are focussed on driving and implementing digital transformation and change. ...

/SLOs. You’ll help teams implement pragmatic observability—logging, metrics, and distributed tracing—with actionable alerting, and you’ll contribute to (or lead) incident response and post-incident reviews that drive learning and measurable improvements. Job qualifications We are looking for experience in the following skills: Strong … Dynatrace ( or similar tools) , including alerting, dashboards, and root-cause analysis. Exposure to AIOps practices , leveraging automation and intelligence for proactive issue detection and incident reduction. Experience supporting production platforms , including incident management, problem management, and continuous improvement. Ability to mentor junior engineers , influence technical standards ...

lead the operational security function responsible for protecting the organisation's information assets, technology services, and users. This role oversees all security operation functions, incident response, threat detection, vulnerability management, and continuous improvement of the organisation's security posture. Working closely with Infrastructure, Cloud, Architecture, Governance, Compliance … capabilities including SIEM, SOAR, EDR/XDR, threat intelligence, and identity protection. Develop and maintain operational procedures, playbooks, and response frameworks. Direct the full incident response lifecycle: detection, triage, containment, eradication, recovery, and post-incident review. Coordinate major incident management with IT Infrastructure, Cloud, and Business ...

Major Incident Manager (Contract) Tier 1 Banking Client | Global Remit | Long-Term Contract Our Tier 1 banking client is seeking an experienced Major Incident Manager for a long-term contract engagement. This role carries global responsibility , leading the management of major incidents that impact services and operations … resolution, and providing clear, confident communication to senior stakeholders. Key Responsibilities Lead and manage major incidents across a global environment. Chair high-pressure, complex incident calls with confidence and control. Coordinate and direct virtual, cross-functional teams during incidents. Deliver clear, concise updates to senior executives and stakeholders. Ensure ...

large-scale organisation Drive reliability, scalability, and performance across critical systems and services Define and implement SRE best practices, including SLIs, SLOs, and incident management Collaborate with cross-functional teams across engineering, operations, and business units Oversee cloud infrastructure strategy, optimisation, and cost efficiency Ensure alignment with … service management frameworks, including ITIL Mentor and develop engineers, fostering a culture of continuous improvement and accountability Manage vendor relationships and third-party service providers where applicable Key Requirements Proven experience managing engineering or SRE teams in a large, complex organisation Strong background in platform engineering , cloud technologies ...

large-scale organisation Drive reliability, scalability, and performance across critical systems and services Define and implement SRE best practices, including SLIs, SLOs, and incident management Collaborate with cross-functional teams across engineering, operations, and business units Oversee cloud infrastructure strategy, optimisation, and cost efficiency Ensure alignment with … service management frameworks, including ITIL Mentor and develop engineers, fostering a culture of continuous improvement and accountability Manage vendor relationships and third-party service providers where applicable Key Requirements Proven experience managing engineering or SRE teams in a large, complex organisation Strong background in platform engineering , cloud technologies ...

seeking a proactive and customer-focused 1st Line Helpdesk ICT Technician to provide frontline technical support for end users of our Visitor & Contractor Management SaaS applications. Role This role is the first point of contact for customers, responsible for logging, triaging, and resolving support requests using HubSpot Helpdesk … will deliver high-quality support, ensuring issues are resolved efficiently or escalated appropriately, while maintaining excellent customer & team communication throughout. KEY RESPONSIBILITIES Customer Support & Incident Management Act as the first point of contact for all SaaS-related support queries via phone, email, and HubSpot Helpdesk. Log, categorise ...

provisioning, and deployment across environments. Testing practices Implementing unit, integration, and performance tests to ensure reliability, correctness, and reproducibility across all release cycles. Observability & incident response Working with monitoring tooling and incident workflows to track system health, detect anomalies, and respond to failures in Real Time. Big data … across multiple environments Strong understanding of software testing at all levels: unit, integration, and performance Practical experience with observability platforms and on-call/incident management Comfortable working across big data technologies and large-scale database architectures Ability to engage confidently with engineers, security professionals, and non-technical ...

ISMS in line with ISO/IEC 27001. Maintain Cyber Essentials Plus certification, ensuring ongoing compliance with technical controls. Develop and maintain the Security Management Plan, with a focus on resilience, availability, and service continuity. Provide regular assurance reporting to senior leadership and stakeholders. Risk Management & Compliance … GDPR and guidance from the National Cyber Security Centre. Work with internal teams and suppliers to implement proportionate and effective security controls. Security Operations & Incident Management Act as the primary point of contact for security incidents, leading or coordinating response activities. Take a hands-on role in incident ...

ISMS in line with ISO/IEC 27001. Maintain Cyber Essentials Plus certification, ensuring ongoing compliance with technical controls. Develop and maintain the Security Management Plan, with a focus on resilience, availability, and service continuity. Provide regular assurance reporting to senior leadership and stakeholders. Risk Management & Compliance … GDPR and guidance from the National Cyber Security Centre. Work with internal teams and suppliers to implement proportionate and effective security controls. Security Operations & Incident Management Act as the primary point of contact for security incidents, leading or coordinating response activities. Take a hands-on role in incident ...

will be at the forefront of operational support, ensuring that systems perform within agreed Service Level Agreements (SLAs). Your main responsibilities will include: Incident Resolution: Effectively manage and resolve incidents, ensuring timely communication with end-users. Performance Monitoring: Keep a close eye on application performance and capacity management to guarantee availability. Application Enhancements: Collaborate with IT development teams to implement technical enhancements following ITIL practices. Change Management: Work with third parties to approve and coordinate changes to applications, integrating them seamlessly with existing systems. Lifecycle Improvement: Continuously improve applications throughout their lifecycle, ensuring they remain secure ...

will be at the forefront of operational support, ensuring that systems perform within agreed Service Level Agreements (SLAs). Your main responsibilities will include: Incident Resolution: Effectively manage and resolve incidents, ensuring timely communication with end-users. Performance Monitoring: Keep a close eye on application performance and capacity management to guarantee availability. Application Enhancements: Collaborate with IT development teams to implement technical enhancements following ITIL practices. Change Management: Work with third parties to approve and coordinate changes to applications, integrating them seamlessly with existing systems. Lifecycle Improvement: Continuously improve applications throughout their lifecycle, ensuring they remain secure ...

query tuning and schema refinement.Document changes and automate regular processes for efficiency.Work in a controlled access environment, adhering to industry baselines.Familiarity with ITIL service management processes (Change, Release, Problem, and Incident Management) is a plus.Engage with various teams and stakeholders, showcasing strong communication skills. Required Skills … relevant industry experience as a SQL DBA.Proficient in PowerShell scripting and Windows Operating System Administration (Windows 2014+).Familiarity with BMC Remedy IT Service Management and different storage systems.Proven ability to manage large databases effectively.Excellent team player with the ability to work in a focused environment, responsive to urgent issues. ...

schema refinement. Document changes and automate regular processes for efficiency. Work in a controlled access environment, adhering to industry baselines. Familiarity with ITIL service management processes (Change, Release, Problem, and Incident Management) is a plus. Engage with various teams and stakeholders, showcasing strong communication skills. Required Skills … industry experience as a SQL DBA. Proficient in PowerShell scripting and Windows Operating System Administration (Windows 2014+). Familiarity with BMC Remedy IT Service Management and different storage systems. Proven ability to manage large databases effectively. Excellent team player with the ability to work in a focused environment, responsive ...

heart of everything we do and were looking for someone who brings them to life every day. Key Responsibilities IT Support & Incident Management Act as the first point of contact for IT queries, providing responsive support via phone, email, and in person. Diagnose and resolve a variety … timely progress updates and resolutions. Participate in a structured weekend and on-call rota to support retail and logistics operations. Cloud Identity, Infrastructure & Access Management Support day-to-day activity within our growing Azure environment, with opportunities to gain AWS exposure. Assist with the organisations migration from on-premise ...

role in ensuring the smooth operation, support, and continuous improvement of Microsoft Dynamics 365 applications, including Finance & Operations, Customer Engagement, Supply Chain Management, and Commerce. This role sits at the intersection of day-to-day operational support and technology transformation, supporting both internal teams and external suppliers. What … Support Providing 1st and 2nd line support for Dynamics 365 (CE, SCM, Dual Write) and integrated systems such as POS, payments, printing, eCommerce, document management, and EDI solutions Troubleshooting and resolving incidents with minimal disruption to business operations Monitoring system performance (e.g. batch processing, performance issues) and proactively addressing ...

real chance of progression with the business. Key responsibilities 3rd Line Support: Perform advanced troubleshooting and provide resolutions for complex IT issues. Escalation Management: Act as the highest point of escalation in the Service Desk team to support our Level 1 and Level 2 engineers. Incident Management ...

real chance of progression with the business. Key responsibilities 3rd Line Support: Perform advanced troubleshooting and provide resolutions for complex IT issues. Escalation Management: Act as the highest point of escalation in the Service Desk team to support our Level 1 and Level 2 engineers. Incident Management ...

should have previous working experience in a similar role as a Problem Manager, preferably within an MSP environment, with a strong understanding of Problem Management processes and methodologies. Proficiency in incident management and rout cause analysis and familiarity with IT Infrastructure and services, including cloud, software, networks ...

Ensure appropriate SOPs for all Pathology staff on the use of IT systems exist and are up to date in line with Pathology Quality Management Standards.o Ensure IT enables lab to maintain ISO/MHRA standards.o Undertake IT related corrective actions and flag risks as appropriateo The post holder … lead for Pathology IT alongside regional colleagues on strategic developments as part of the ePath Programme Post holder will be responsible for the management and co-ordination of the technical activities of the Digital & Informatics speciality area, working alongside senior colleagues on the strategic management of Pathology systems ...