1 to 25 of 35 Incident Management Jobs in the South West

Incident Manager Position Description The Space, Defence and Intelligence business unit in CGI is a true IT Systems Integrator. We work, build, and operate bespoke, technically complex, mission-critical systems which help our clients keep us all safe and secure. We bring innovation to our clients using proven and … position will be a position working out of our site in Chippenham. Your future duties and responsibilities We are seeking an experienced and motivated Incident Manager to join our team. In this role, you will be at the forefront of managing incidents and problems within our project/programme … ensuring that working services are restored promptly and efficiently. The ideal candidate will bring robust experience as an incident manager (or a similar role) and have a deep understanding of identifying, treating, and eliminating incidents, problems, and changes. Key Duties and Responsibilities • Incident & Problem Management: Oversee and More ❯

Service Desk/Delivery Manager - Incident Manager | MUST HOLD ACTIVE DV Are you a highly experienced Service Desk Manager with a strong background in Incident and Major Incident Management ? Do you thrive in high-pressured environments and enjoy leading technical teams that provide critical support to … technical issues across applications, services, OS, and devices. Acting as an SME for service desk technologies, upgrades, limitations, and best practice. Supporting and improving incident management aligned to the customer's strategy. Developing, evolving, and implementing processes, procedures, and training to maintain operational excellence. Supporting recruitment, screening, and … communications and identifying improvement areas. Creating reports, performance metrics and offering insight to drive service evolution. What we're looking for: Must have extensive Incident or Major Incident Management experience. Strong experience managing technical service desks in critical environments . Recent experience of working within an IT More ❯

to succeed Active Security Clearance needed from the start Experience The post holder will typically have recent varied professional experience in an IT Service Management role, gained over 7 years or more. This would include knowledge and experience of working with Incident Management, Configuration Management, Problem … Management, Change Management, and Service Transition and Continuous Service Improvement. The post holder will have expert knowledge in Service Management across large and complex technology estates working with enterprise-level services, understanding the complexity of the technology estate and the dependencies of individual services on others. Proven … relevant work experience in a Service Management role, negotiating SLAs with customers, monitoring SLAs, conducting Service reviews with Service owners, and putting in place corrective actions if SLAs are not met. The post holder must have a proven track record of working with Industry Standard service management tools More ❯

Job summary The IT Cyber Security Officers role is to assist in the planning, organisation, and management of IT Security tasks as assigned by the IT Cyber Security Manager ensuring the security and resilient operation of Trust and but not limited to its current customers' IT infrastructures. This includes … and escalating faults to other on-call teams and the On-call Manager where necessary. Main duties of the job Undertake Cyber Security systems management tasks as assigned by the IT Cyber security manager. Work with the Cyber Security Manager to design and implement short- and long-term strategic … and maintain policies, procedures, and associated training plans for IT infrastructure Cyber security administration and project management. Manage, maintain and monitor a robust patch management procedure Respond and record in a line with internal process to NHS digital Cyber alerts and CareCERT Notifications. Assist with the annual cyber/ More ❯

Print Service, this role is to support and maintain devices within a specified client account based at site. Utilising both remote monitoring software and incident management applications, the Onsite Engineer will provide both first level and full Engineer break/fix service support (hardware and software). Acting … repairs through adjustment, cleaning or replacement of spare parts Develop and implement ongoing preventative maintenance schedules Report all activity using both Apogee and client incident management systems Liaise effectively with customer contacts and Apogee Account Management team to maximise customer satisfaction and business results Work with colleagues More ❯

Print Service, this role is to support and maintain devices within a specified client account based at site. Utilising both remote monitoring software and incident management applications, the Onsite Engineer will provide both first level and full Engineer break/fix service support (hardware and software). Acting … repairs through adjustment, cleaning or replacement of spare parts. Develop and implement ongoing preventative maintenance schedules. Report all activity using both Apogee and client incident management systems. Liaise effectively with customer contacts and Apogee Account Management team to maximise customer satisfaction and business results. Work with colleagues More ❯

Print Service, this role is to support and maintain devices within a specified client account based at site. Utilising both remote monitoring software and incident management applications the Onsite Engineer will provide both first level and full Engineer break/fix service support (hardware and software). Acting … repairs through adjustment, cleaning or replacement of spare parts. Develop and implement ongoing preventative maintenance schedules. Report all activity using both Apogee and client incident management systems. Liaise effectively with customer contacts and Apogee Account Management team to maximise customer satisfaction and business results. Work with colleagues More ❯

Print Service, this role is to support and maintain devices within a specified client account based at site. Utilising both remote monitoring software and incident management applications the Onsite Engineer will provide both first level and full Engineer break/fix service support (hardware and software). Acting … repairs through adjustment, cleaning or replacement of spare parts Develop and implement ongoing preventative maintenance schedules Report all activity using both Apogee and client incident management systems Liaise effectively with customer contacts and Apogee Account Management team to maximise customer satisfaction and business results Work with colleagues More ❯

Service Desk/Incident Manager Target Start Date: ASAP Target End Date: 31/03/2026 Rate: DAY £480 Inside per day Location of role: Corsham , Fully on site Clearance Required: SC OR DV Working Pattern (Mon-Fri, Shifts, on-call): MON-FRI We are seeking an experienced … a well-established Level 4 Service Desk .This position is for an experienced and well-versed Service Desk Manager with extensive knowledge of the Incident and Major Incident Lifecyle. You will have oversight of a team of highly experienced and technical engineers who will be supporting you to … manage the capability at the top tier of incident support to an Operational focussed user base. Within this role it will be your job to enhance the reputation of this Service Desk to the wider community, including the development of best processes, practices and procedures in line with the More ❯

first point of contact for IT support issues on-site, diagnosing and resolving hardware and software problems. Follow the IT Service Desk support and incident management policies. Follow IT Service Desk incident and support service offerings in line with the internal and external KPIs and SLAs. Ensure … Escalate complex or unresolved issues to Level 2 IT Support Analysts for further investigation. Support the use of ITSM through the ITIL methodology, including incident problem and change enablement. Follow internal IT policies and processes for the induction, movement and departure of staff. Service Delivery & Device Lifecycle Management … Under direction of the Level 2 Support Analysts and Senior Analysts: o Administer the public cloud systems, applications, and security. o Administer VOIP, building management, and print management systems. o Administer safeguarding and content filtering solutions. IT Operations The IT Support Field Technician will: Comply with the internal More ❯

line capability wherever and whenever required. We are looking for an experienced product security practitioner with expertise in developing and maintaining robust product security management systems for defence and government customers. The Chief Product Security Engineer will take responsibility for ensuring that all security aspects of the design, development … teams, including in terms of: Deriving security requirements Undertaking security risk assessments for products Preparing security risk mitigation plans Review and approval of Security Management plans Security policy maintenance and monitoring Production of LoB security metrics Management of attendance at external security forums Attendance and support to the … Security Special Interest Group Lead security incident management teams during incident/crisis situations in conjunction with the Lead Product Security Engineer(s) The Chief Product Security Engineer has delegated authority within the independent Design Integrity function, responsible for the following elements: Security process maintenance and monitoring More ❯

threats around the clock Developing and managing the IT budget, ensuring expenditures remain within the allocated budget while seeking optimisation opportunities Ensuring the effective management of IT services, including Incident, Problem, Change, Asset, Knowledge, Service Desk, Security Operations and ITSM tooling Your previous experience is likely to include … . Leading and developing high-performing, global and multicultural teams to implement efficient processes and drive CI in IT service management Extensive experience and proven ability to manage complex projects and drive strategic initiatives Extensive experience in IT security operations and incident management, with a strong focus … all times Demonstrate a proven ability to inspire, lead and develop high-performing, diverse and multicultural teams to achieve common goals Drive global change management processes and ensure widespread adaption, leading organisational transformation and aligning initiatives with long-term strategic objectives Have a sound understanding of project management More ❯

our customers. About the role As a Service Operations Engineer at Amiosec, you will monitor production infrastructure for faults and issues, including creation and management of security-based alerts, day to day management, etc. Working hours are Monday – Friday, 7.5 hours per day on a weekly shift rotation. … note - Due to the nature of our work, all candidates will be required to obtain and maintain UK security clearance (DV) Typical Activities Include: Incident and Major Incident Management Release and Deployment activities Fulfilling service requests such as information requests or new hardware requests Hardware provisioning activities … hosts and vCentre technologies. Experience in firewalled Network/Gateway environments Desirable: CCNP Experience of using collaboration tools e.g. Atlassian Confluence & JIRA. Mobile Device Management (MDM) knowledge. Experience with SIEM tools e.g. Splunk. Experience with VMWare, Veeam Backup. Experience with Windows server platforms. Experience of using deployment automation tools More ❯

devices to meet customer specifications. Encrypting, repairing, and re-accrediting laptops. Ensuring compliance with security protocols, including software encryption and system lockdown. Updating asset management records and maintaining audit trails. Handling incident management and request fulfilment using a Service Management toolset. What youll bring: Experience as … delivery experience, preferably in a multi-vendor environment. Strong communication, analytical, and customer service skills. High attention to detail, particularly when recording asset and incident data. It would be great if you had: ? Familiarity with ITSM/ITIL frameworks (experience with service and asset management tools is beneficial More ❯

devices to meet customer specifications. Encrypting, repairing, and re-accrediting laptops. Ensuring compliance with security protocols, including software encryption and system lockdown. Updating asset management records and maintaining audit trails. Handling incident management and request fulfilment using a Service Management toolset. What you'll bring: Experience … delivery experience, preferably in a multi-vendor environment. Strong communication, analytical, and customer service skills. High attention to detail, particularly when recording asset and incident data. It would be great if you had: Familiarity with ITSM/ITIL frameworks (experience with service and asset management tools is beneficial More ❯

Incident Account Manager £45,300 + Bonus | Hybrid | No Calls! Are you a proactive problem-solver with an analytical mindset? Do you thrive in a fast-paced environment where no two days are the same? If so, this Incident Manager role could be your perfect next move! The … days office and 2 days form home. - A fantastic benefits package (Civil Service pension, extra holiday, gym discounts & more!) The Role More Than Just Incident Management! This is not a call centre role no inbound or outbound calls! Youll be owning incident investigations from start to finish … and law enforcement where needed What Were Looking For: - Experience in financial services or banking - Strong analytical skills and problem-solving mindset - Confident stakeholder management and ability to challenge suppliers - Ability to project plan with timelines - Strong reporting and presentation skills - ServiceNow experience (nice to have, but not essential More ❯

well established business offering career stability and progression. Role Purpose: The EUC Team Leader is responsible for ensuring that all processes and procedures around Incident Management, Request Fulfilment, Stores, and Asset Management are followed by the onsite team and any temporary or project resources. The EUC TL … and software requests, and ensuring the successful delivery of the IT Hub at the client site. The role-holder will support the client's management team in delivering IT Services (primarily Incidents and Requests) through the supply of contracted services and value add, ensuring an effective and efficient customer … focused service for all staff, meeting service level agreements and customer expectations. The team-leading aspect will include monitoring Incident and Request allocation and progress, managing escalations, mentoring, coaching, supporting, handling time and absence management, conducting regular one-to-one performance reviews and appraisals, ensuring asset management More ❯

assurance for clients, who is looking to grow into a GRC role and potentially beyond third party risk. 1. Third party governance and risk management framework Support the development and implementation of third party policies and governance controls with other functions, e.g. Finance, Legal, Procurement, Security, Architecture, Risk; Develop … follow policies, standards and governance procedures, and support various stage gate assessments including business case and design reviews, operational readiness and service transition, data management and governance, migration and decommissioning/vendor exits. 2. Procurement due diligence and supplier risk assessments Work with multiple functions to understand business use … for review; Coordinate and ensure that Data Protection rules and requirements are met during due diligence by both and third parties, and support the management of any privacy violations; Evaluate how third parties will meet their compliance obligations and how they will affect compliance posture, including reviews of third More ❯

required Troubleshoot incidents, escalate complex issues to relevant teams, and follow through to resolution. Develop and maintain comprehensive technical documentation , including: Knowledge base articles Incident reports/Incident Management Knowledge transfer materials Collaborate with cross-functional teams to evaluate and implement new solutions or features for shop … new releases and system updates. Support pre-MIP feature testing and validation in test environments. Ensure adherence to ITIL standards and best practices in incident and change management. Qualifications: Proven experience in manufacturing IT support roles, preferably in an aerospace or industrial environment. Solid hands-on experience with Manufacturing … experience. We specialize in digital systems (IT, embedded software, electronics and systems engineering) and industrial performance (quality assurance, supply chain, operational excellence and project management). Our expertise serves various technology sectors such as automotive, aerospace, defence, rail and energy while providing distinctive support for their development and operations. More ❯

devices, and other peripherals Videoconferences: Ensuring the videoconferences are working correctly, troubleshooting technical issues that arise during meetings, and providing technical assistance to participants Incident Management: Track and manage incidents using a ticketing system, ensuring all issues are documented and resolved in a timely manner Ownership: responsible for … years of experience in IT support, with a focus on VIP or executive support Technical Skills: Proficiency in Windows operating systems, hardware, mobile device management, and common enterprise software applications, including ticketing systems (such as Jira, Remedy). Strong familiarity with macOS is highly desirable. Soft Skills: Excellent verbal More ❯

devices, and other peripherals Videoconferences: Ensuring the videoconferences are working correctly, troubleshooting technical issues that arise during meetings, and providing technical assistance to participants Incident Management: Track and manage incidents using a ticketing system, ensuring all issues are documented and resolved in a timely manner Ownership: responsible for … years of experience in IT support, with a focus on VIP or executive support Technical Skills: Proficiency in Windows operating systems, hardware, mobile device management, and common enterprise software applications, including ticketing systems (such as Jira, Remedy). Strong familiarity with macOS is highly desirable. Soft Skills: Excellent verbal More ❯

analyse, and enhance the reliability of large-scale distributed systems to ensure seamless uptime and operational efficiency. Automation Solutions : Develop automation solutions for configuration management, system provisioning, and deployment, significantly streamlining operations and minimising manual processes. Security Compliance : Implement and maintain robust security protocols, ensuring that systems comply with … regulatory standards and best practises, including data encryption, access control, and vulnerability management. Incident Management : Lead efforts in resolving system outages or performance degradation, conduct root cause analysis, and implement preventive measures to mitigate future risks. Collaboration : Work closely with cross-functional teams, including software development, DevOps, and More ❯

defence services as the service owner. The Technical Delivery Associate Manager will work with the SOC Operations team with a focus on threat identification, incident response, cyber threat intelligence infusion, and mitigations-to ensure defensive resiliency. This is a new project within the existing team and will require the … candidate to own the service management across internal and external stakeholders, support a team of 5 analysts and run service reviews with the client with support from the SOC Operations team. What's in it for you? Accenture is an incredible place to work - and continue learning. By joining … excellent employee benefits, including: Competitive salary and benefits, including but not limited to: life/health insurance, performance based bonuses, company car (depending on management level), flexible work arrangements (remote working), employee share purchase plan, parental leave and various corporate discounts. Multi-cultural team of highly motivated advisory professionals More ❯

and over-arching HMG policy. * Experience of producing RMADS, Security Instructions and other security policy related documentation to a high standard. * Knowledge of Security Incident Management policies, processes, and procedures. * Delivery of Risk Assessments, Risk Treatment plans, scoping and managing IT health checks and associated remediation activities. * Detailed … qualifications, and experience In order to deliver this service, it is desirable that individuals have: * Experience of: o Delivering in Agile and Waterfall project management environments and understanding the complexities of delivering accreditation evidence in these environments. o Working within the public sector, preferably Defence, and ideally with Defence More ❯

are managed appropriately and remediated according to agreed timescales. Assisting in the creation, testing, and implementation of response and recovery plans in support of incident management threat modelling. Researching and investigating attack techniques and recommending ways to defend against them. Supporting the Security function in all aspects of … Security operations and management reporting. Performing technical assessments of new and existing processing systems, identifying potential weaknesses and recommending suitable protection measures. Participating in red teaming and simulation exercises (technical & non-technical), to better understand our cyber-attack and defence posture, rehearse responses, and evaluate readiness. Assisting with the More ❯