1 to 25 of 1,326 Incident Management Jobs in the UK

Ready to take your career globally? Make your mark at one of the biggest names in payments. We’re looking for a Enterprise Incident Manager Senior to join our ever-evolving team and help support delivery that shapes the future of global commerce. Ready to take your career globally … Make your mark at one of the biggest names in payments. We’re looking for a Enterprise Incident Manager Senior to join our ever-evolving team and help support delivery that shapes the future of global commerce. What you’ll own Enterprise Incident Leadership Lead the Enterprise Incident ...

Ready to take your career globally? Make your mark at one of the biggest names in payments. We’re looking for a Enterprise Incident Manager Senior to join our ever-evolving team and help support delivery that shapes the future of global commerce. Ready to take your career globally … Make your mark at one of the biggest names in payments. We’re looking for a Enterprise Incident Manager Senior to join our ever-evolving team and help support delivery that shapes the future of global commerce. What you’ll own Enterprise Incident Leadership Lead the Enterprise Incident ...

summary Due to promotion, an opportunity has risen in the Patient Safety Incident Management Team We are looking for someone who is impartial, open minded with good database management, administrative and analytical skills and has the confidence to ask questions to gain a better understanding … issue. The Patient Safety Incident Management Team Administrator needs to have the confidence for open challenges and serve as a key enabler for the delivery of the team day to day functions. The post holder will have the capability and knowledge to support the administration of meetings ...

summary Due to promotion, an opportunity has risen in the Patient Safety Incident Management Team We are looking for someone who is impartial, open minded with good database management, administrative and analytical skills and has the confidence to ask questions to gain a better understanding … issue. The Patient Safety Incident Management Team Business Support Officer needs to have the confidence for open challenges and serve as a key enabler for the delivery of the team day to day functions. The post holder will have the capability and knowledge to support the administration ...

acceptance. Support services are provisioned in accordance with the Iberdrola Global Group standard processes and procedures and using the Group Operational Support Tools (Service Management Toolset, Monitoring, Alerting, Service Console etc.) applicable to OT. Where no Global Group standard processes, procedures and tools exist for OT, the necessary policies … developed, acquired or offered as a service. Accountability Statement • To agree required SLAs of each OT service, based on cost-benefit and risk management criteria. • To assure the OT services delivery to business areas, with the quality levels defined in the agreed SLA’s. • Responsible for OT Service conformance ...

# Major Incident Manager LeadManchesterApply for this job* Permanent* Experienced Professionals* Cloud Infrastructure Management* ID 493235-en\\_GB## **About the job you’re considering**An exciting opportunity to join Capgemini as a Major Incident Manager Lead, supporting a diverse portfolio of high-profile clients.In this role … will lead and oversee the end-to-end major incident management process, ensuring swift resolution and minimal business impact. You will be a confident decision-maker and analytical problem solver, thriving in high-pressure environments. As the primary point of contact during major incidents, you will coordinate cross ...

About the role: As a Cyber Incident Manager at Tesco, you will lead the coordinated response to cyber incidents, protecting the integrity of the retail ecosystem that serves millions of customers every day. Acting as a central orchestrator, you will ensure swift, structured, and effective incident resolution, minimising … support your mental wellbeing. The above information is a shortened summary, refer to our policies for full detailsYou will be responsible for: Lead Incident Orchestration: Direct end-to-end cyber incident management activities, coordinating cross-functional technical teams to ensure rapid containment, eradication, and recovery. Drive Effective ...

relevant six technical skills for Infrastructure Engineer:Development and ImplementationSystems Development Systems design (DESN) - Level 3 Testing (TEST) - Level 2 Delivery and OperationTechnology Management Systems installation and removal (HSIN) – Level 2 IT infrastructure (ITOP) – Level 2 Service Management Incident management (USUP) - Level 2 People and SkillsPeople … Management Organisational facilitation (OFCL) - Level 3 Technical skillsWe'll assess you against these technical skills during the selection process:Incident Management (USUP) - Level 2IT Infrastructure (ITOP) – Level 2Systems Design (DESN) - Level 3Organisational Facilitation (OFCL) - Level 3Testing (TEST) – Level 2System Installation/Decommissioning (HSIN) – Level 2We only ...

relevant six technical skills for Infrastructure Engineer:Development and ImplementationSystems Development Systems design (DESN) - Level 3 Testing (TEST) - Level 2 Delivery and OperationTechnology Management Systems installation and removal (HSIN) – Level 2 IT infrastructure (ITOP) – Level 2 Service Management Incident management (USUP) - Level 2 People and SkillsPeople … Management Organisational facilitation (OFCL) - Level 3 Technical skillsWe'll assess you against these technical skills during the selection process:Incident Management (USUP) - Level 2IT Infrastructure (ITOP) – Level 2Systems Design (DESN) - Level 3Organisational Facilitation (OFCL) - Level 3Testing (TEST) – Level 2System Installation/Decommissioning (HSIN) – Level 2We only ...

relevant six technical skills for Infrastructure Engineer:Development and ImplementationSystems Development Systems design (DESN) - Level 3 Testing (TEST) - Level 2 Delivery and OperationTechnology Management Systems installation and removal (HSIN) – Level 2 IT infrastructure (ITOP) – Level 2 Service Management Incident management (USUP) - Level 2 People and SkillsPeople … Management Organisational facilitation (OFCL) - Level 3 Technical skillsWe'll assess you against these technical skills during the selection process:Incident Management (USUP) - Level 2IT Infrastructure (ITOP) – Level 2Systems Design (DESN) - Level 3Organisational Facilitation (OFCL) - Level 3Testing (TEST) – Level 2System Installation/Decommissioning (HSIN) – Level 2We only ...

Troubleshoot and resolve complex issues Monitor and measure the success of the incident management process Drive continuous service improvement toward operational excellence Develop robust Incident Management processes for effective customer Incident and Problem Management Lead incident resolution to ensure a responsive service Resolve … system messaging issues Perform post-incident reviews Maintain metrics and reporting demonstrating operational performance of Incident and Problem Management processes Educate teams on Incident and Problem Management best practices Drive innovation and quality to improve operational efficiency Communicate effectively and manage stakeholders to drive operational ...

Lead shifts throughout 24/7 SOC service delivery Provide oversight and management to Junior Analysts Monitor systems for security alerts, intrusions, or unauthorised, unexpected, or illegal activity Respond to incidents using a catalogue of playbooks Escalate complex incidents to Tier 2 Incident Response Teams Review and develop … threats and trends Research and develop understanding of security as a discipline Requirements Previous experience in Security, SOC or related technical field Focus on Incident Management Focus on Vulnerability Management Relevant qualification(s) in Cyber Security, or other related technical roles Knowledge of key concepts of Cloud ...

into the products, content and services millions of people love. And we do it all right here at Sky. Team overview The Sky Group Incident Management team sits at the heart of service reliability, leading the coordination and resolution of major technology incidents across Sky Group. The team … leadership teams and external partners during high-pressure situations, ensuring incidents are managed consistently, communications remain clear, and business priorities are understood throughout the incident lifecycle. Beyond managing live incidents, the team plays a significant role in continual service improvement. Group Incident Managers analyse incident trends, identify ...

clients transform critical IT services into resilient, high-performing experiences that deliver measurable business value. As a Senior Service Delivery Manager specialising in Major Incident Management and Problem Management, you'll shape how complex services perform, lead teams through continual improvement, and build trusted relationships with senior … this clearance. This is a hybrid position. Your future duties and responsibilities In this role, you will take ownership of service delivery across Major Incident Management (MIM) and Problem Management, ensuring engagements deliver against client expectations, commercial objectives and service commitments. You'll build trusted relationships with ...

will provide leadership, governance and operational control across the Out of Hours service, ensuring the shift operates with clear ownership, disciplined execution and effective management oversight. The role is accountable for maintaining service stability, leading Major Incident Management activity, managing operational risk and ensuring all events, incidents … escalations and handovers are controlled in line with agreed service management processes. You will act as the shift authority for operational decision-making, coordinating Senior and Junior Out of Hours Analysts, technical resolver teams, suppliers and stakeholders to ensure activity is prioritised, progressed and governed effectively. The role carries ...

track findings and actions to closure Test and validate impact tolerances, analyze results and produce remediation plans Develop, test and refine Business Continuity Management, Incident and Crisis Management, and Incident Response Plans Coordinate scenario testing, stress testing and crisis simulations Monitor regulatory developments and translate requirements … operations, IT and business stakeholders Deliver operational resilience awareness training and communications Maintain IBS and impact tolerance records, test reports, BCM/crisis/incident plans, third-party assessments, MI packs, audit evidence, incident registers and training records Requirements 4+ years of experience in managing business continuity ...

resolution times, customer satisfaction, and backlog health Take responsibility for major incidents, ensuring timely resolution, clear communication, and measurable follow-up actions Strengthen incident, problem, and change management processes Work closely with Product, Engineering, and Customer Success to resolve issues and prevent recurrence Drive improvements in knowledge management … risks, and opportunities for improvement including those involving AI Requirements Proven leadership experience across software or application support teams Strong understanding of IT service management principles Experience managing complex incidents and customer environments Confidence working with data, KPIs, and service reporting Excellent communication and stakeholder management skills ...

summaryWe are looking for an experienced and motivated technical professional to lead the day-to-day technical management, optimisation and development of the Hertfordshire and West Essex Shared Patient Record.This is an exciting opportunity to play a key role in shaping the future of shared care information across health … interfaces, APIs, FHIR, HL7 and GP Connect.Investigating and resolving complex technical incidents, system outages, data-quality issues and patient-matching exceptions.Managing technical testing, release management, upgrades and change assurance to minimise risk and maintain service continuity.Monitoring system performance, interface availability, access controls, audit requests, digital certificates and the Master ...

green and healthy future for all. Find out more about DDTS: Defra digital, data and technology blog LinkedIn Defra Jobs The Head of Security Incident and Response provides operational leadership of the Defra Group Security Incident Response Management (SIRM) capability, ensuring the organisation is prepared … able to respond effectively to, security incidents ranging from routine events to significant security incidents. As the senior lead for security incident management, the role oversees incident response policy, governance and operational coordination, directs the response to complex and high-impact incidents, and provides authoritative advice ...

supported, measured, and improved across the organisation and its supplier ecosystem. Ensure service designs are aligned to enterprise architecture, information security, data protection, supplier management, operational resilience, and business continuity requirements. Validate service designs against non‐functional requirements, including availability, reliability, scalability, recoverability, monitoring, alerting, access, supportability, and maintainability. … impact assessments and risk evaluations for service introduction, including operational, security, supplier, compliance, resilience, and customer impact considerations. Work closely with Change Enablement, Release Management, Deployment Management, Service Configuration Management, Incident Management, Problem Management, and Service Desk practices to support controlled and sustainable deployment. ...

Clearance Required: SC cleared/eligible for SC sole UK national Duration: 6 months Location: Inverness or Preston | 5 days onsite The Senior Security Incident Management Consultant operates within the Operational Integrator (OI) function and provides governance, leadership, assurance, and strategic oversight of security incident management … manage security incidents consistently, effectively, and in accordance with client policy, regulatory obligations, and operational risk requirements. Acting as the primary OI lead for incident governance, the consultant provides a consolidated view of incident risk, drives supplier accountability, and supports continual improvement across the incident management ...

better user experience. Information Security (InfoSec) - InfoSec prevents, detects, responds, and mitigates cybersecurity risk, protecting EY and client data, and our information management systems. The opportunity The Cyber & Investigative Services (CIS) Senior Cyber Incident Response Coordinator will exercise exemplary incident management techniques to coordinate incident … cybersecurity events or incidents stemming from suspected threats on a global scale. Candidates for the role must have an exceptional comprehension of cybersecurity incident response plans and coordination of activities, establish and foster relationships on a global scale, and have superb verbal and written communication skills. Additionally, candidates must ...

ensures technology services are secure, resilient, reliable and cost-effective, enabling business operations and growth. Accountable for end-to-end IT service delivery, service management, operational resilience, cyber security compliance, supplier performance and workplace technology services, the role leads the IT Service Desk and ITIL processes to ensure services … missions and results Develop and maintain Infrastructure and Operations strategies and technology roadmaps aligned to business objectives, growth plans and investment priorities. Lead the management and continuous improvement of enterprise infrastructure services, ensuring the availability, performance, resilience and security of network, compute, storage, backup and cloud platforms. ...

focusing on a better user experience.Information Security (InfoSec) - InfoSec prevents, detects, responds, and mitigates cybersecurity risk, protecting EY and client data, and our information management systems. The opportunityThe Cyber & Investigative Services (CIS) Senior Cyber Incident Response Coordinator will exercise exemplary incident management techniques to coordinate incident … cybersecurity events or incidents stemming from suspected threats on a global scale. Candidates for the role must have an exceptional comprehension of cybersecurity incident response plans and coordination of activities, establish and foster relationships on a global scale, and have superb verbal and written communication skills. Additionally, candidates must ...

enablement role, focused on ensuring new suppliers can successfully operate within an established security operating model. You'll work closely with security, service management, and transition teams to align suppliers to existing processes, controls, governance requirements, and operational standards. This role is ideal for someone with a strong background … security governance, GRC, supplier management, and security process integration. Key Responsibilities Supplier Onboarding & Process Integration Develop structured onboarding packs covering security processes, policies, governance requirements, and reporting obligations. Define supplier roles, responsibilities, and interaction models. Act as the central point for integrating suppliers into an established security framework. Ensure ...