1 to 25 of 807 Incident Management Jobs in the UK

Product Quality and Support Strategist, Alerting and Incident Management About The Position Coralogix is a modern, full-stack observability platform transforming how businesses process and understand their data. Our unique architecture powers in-stream analytics without reliance on expensive indexing or hot storage. We specialize in comprehensive monitoring … and reducing observability spending by up to 70%. We seek a Quality and Support Strategist professional who ensures that the Coralogix Alerting and Incident Management Platform and Process exceed the quality and reliability standards, establish a competitive edge, and prevent failures, profit loss, or work stoppages. You … will be responsible for enhancing customer experience by ensuring efficient and effective alert management resolution, reducing engineering interruptions, and boosting product awareness. This role involves developing a robust knowledge base, identifying common usage issues, and creating solutions that establish the Alerting and Incident Management Platform's capabilities More ❯

Join Police Digital Service as NMC Cyber Incident Management Lead £65,000 - £70,000 About Police Digital Service Police Digital Service strives to be the go-to partner for technology developments and programmes across UK policing. The National Management Centre (NMC) is part of Police Digital Service … effective reporting of cyber security incidents within the NMC, along with any issues concerning quality and delivery of the service. You will have line management responsibility for the team of Cyber Incident Leads. Accountable for the evolution and development of the Incident Management Service with regards … to continuously improving People, Processes and Technology. Responsible for the progression of key service deliverables, Incident Response Planning, Cyber Incident Exercising and driving collaboration with wider NMC engagements where required. Ownership for creating, developing and facilitating cyber incident exercises for customers. Allocate resources to deliver incident More ❯

IT Service Management Specialist page is loaded IT Service Management Specialist Apply remote type Remote locations United Kingdom Remote time type Full time posted on Posted 9 Days Ago job requisition id R14663 Corporate We provide innovative technologies that make a meaningful difference in people's lives. Our … considered for the role. Travel will be less than 10% per year. Position is remote Job Summary The ITSM Specialist will be leading major incident calls, conducting problem management meetings, managing organizational change, driving process and policy adaption within the team and across business units. This position is … Experience Bachelor's Degree and 5+ years of relevant work experience in Information Technology with at least three years of experience in a Service Management team required and Experience managing and utilizing ServiceNow and 5+ years of relevant ITIL experience required Experience working with Infrastructure and Application teams during More ❯

Bilingual Incident Management Engineer (E2M) - English & Japanese speaking, Incident Detection and Response Job ID: AWS EMEA SARL (UK Branch) Amazon has built a reputation for excellence with a mission to be the earth's most customer-centric company, a company that customers from all over the globe … products and our service. Amazon Web Services (AWS) is carrying on that tradition while leading the world in cloud technologies. The Escalation and Event Management (E2M) team is part of the broader AWS Support organization and is dedicated to managing critical escalations, customer facing communications, and handling large-scale … customer impacting events. E2M's purpose is to drive operational excellence and improvements to the overall customer experience. ABOUT YOU Incident Management Engineers have a broad skill set with demonstrated career progression and a proven track record of delivering results. The successful candidate will possess strong analytical acumen More ❯

our placemakers in delivering exceptional workplace experiences for our customers. Together, we make space for people and businesses to thrive. Location: London Job Title: Incident Manager - Barclays JOC To aid in the protection of Barclays operations through the reduction in the number of preventable incidents and to reduce incident impact through improvement of incident mitigation measures. The Incident Manager will be based within the Joint Operations Centre (JOC) in London and manage the ISS operational teams response to an Operational Facilities Incident which could potentially impact on Barclays through financial, regulatory or reputational damage. Main … purpose of the position : Working with a leading Global Bank we are changing the way we manage and report Incidents. As the ISS Incident Manager you will be part of a team of 4 working a 24/7 365 shift. Reporting to the Incident Management Team More ❯

Altum Consulting are working with a global entertainment company to recruit an Incident Management Analyst based in Central London. This role will be for an initial 12-month FTC . Applying candidates must be on a short notice period. Incident Management Analyst role: Incident management … documents adhere to established guidelines and best practices Reporting and data analysis Liaising with finance, cybersecurity and other teams Continuous process improvement As an Incident Management Analyst you'll be/have: Bachelor's Degree (Accounting/Finance/Cybersecurity/Data Science etc.) Experience in an identity More ❯

Altum Consulting are working with a global entertainment company to recruit an Incident Management Analyst based in Central London. This role will be for an initial 12-month FTC . Applying candidates must be on a short notice period. Incident Management Analyst role: Incident management … documents adhere to established guidelines and best practices Reporting and data analysis Liaising with finance, cybersecurity and other teams Continuous process improvement As an Incident Management Analyst you'll be/have: Bachelor's Degree (Accounting/Finance/Cybersecurity/Data Science etc.) Experience in an identity More ❯

Altum Consulting are working with a global entertainment company to recruit an Incident Management Analyst based in Central London. This role will be for an initial 12-month FTC . Applying candidates must be on a short notice period. Incident Management Analyst role: Incident management … documents adhere to established guidelines and best practices Reporting and data analysis Liaising with finance, cybersecurity and other teams Continuous process improvement As an Incident Management Analyst you'll be/have: Bachelor's Degree (Accounting/Finance/Cybersecurity/Data Science etc.) Experience in an identity More ❯

Work Arrangement: Hybrid Award-winning financial institution is seeking a Senior Technical Operations Specialist/Service Delivery Manager to oversee Service Delivery, Incident Management, Change Management, and Vendor Management. The successful candidate will ensure the smooth delivery of IT services across Europe and coordinate incident, change … and vendor management activities. Knowledge and Skills Extensive incident management experience in an investment banking environment. In-depth knowledge of ITIL processes. Experience in vendor management, including onboarding, contract negotiation, and supplier reviews. Strong understanding of DORA (Digital Operational Resilience Act) and regulatory requirements. Excellent written … and verbal communication skills. Good understanding of change management processes within IT. Ability to collaborate effectively across teams. Responsibilities Manage two London-based administrators. Handle ordering and invoice payments. Coordinate incident management communications within the UK and Europe, focusing on DORA compliance. Produce monthly incident management More ❯

to lead the way in resolving the underlying causes of incidents and minimising their impact on our customers Lead and Inspire:Take on line-management responsibility for other Problem Managers, ensuring the team is working efficiently and following best practices. Drive Efficiency:Continuously monitor, improve, and drive the effectiveness … of the Problem Management processes, ensuring issues are identified and resolved swiftly. Be the Escalation Point:Act as an escalation point for clients, providing support to the Littlefish Service Delivery Manager and ensuring issues are handled effectively and in line with SLA expectations. Proactive Problem Management:Use data … analysis to identify potential problems before they arise and implement proactive measures to mitigate risks. Create Insightful Reports:Produce management information and regular reports, analysing SLA performance, KPIs, and trends to drive service quality improvements. Collaborate Across Functions:Work alongside Incident Management, Change Enablement, and Continual Improvement More ❯

to lead the way in resolving the underlying causes of incidents and minimising their impact on our customers Lead and Inspire:Take on line-management responsibility for other Problem Managers, ensuring the team is working efficiently and following best practices. Drive Efficiency:Continuously monitor, improve, and drive the effectiveness … of the Problem Management processes, ensuring issues are identified and resolved swiftly. Be the Escalation Point:Act as an escalation point for clients, providing support to the Littlefish Service Delivery Manager and ensuring issues are handled effectively and in line with SLA expectations. Proactive Problem Management:Use data … analysis to identify potential problems before they arise and implement proactive measures to mitigate risks. Create Insightful Reports:Produce management information and regular reports, analysing SLA performance, KPIs, and trends to drive service quality improvements. Collaborate Across Functions:Work alongside Incident Management, Change Enablement, and Continual Improvement More ❯

to lead the way in resolving the underlying causes of incidents and minimising their impact on our customers Lead and Inspire:Take on line-management responsibility for other Problem Managers, ensuring the team is working efficiently and following best practices. Drive Efficiency:Continuously monitor, improve, and drive the effectiveness … of the Problem Management processes, ensuring issues are identified and resolved swiftly. Be the Escalation Point:Act as an escalation point for clients, providing support to the Littlefish Service Delivery Manager and ensuring issues are handled effectively and in line with SLA expectations. Proactive Problem Management:Use data … analysis to identify potential problems before they arise and implement proactive measures to mitigate risks. Create Insightful Reports:Produce management information and regular reports, analysing SLA performance, KPIs, and trends to drive service quality improvements. Collaborate Across Functions:Work alongside Incident Management, Change Enablement, and Continual Improvement More ❯

with Financial Database Software will be highly advantageous! The Client: Has an extremely proud history and is one of the UK's largest wealth management firms, which has a heritage dating back to 1742 and a listing on the London Stock Exchange. It's a hybrid role with potentially … taking Calls, Tickets & Escalations via email/portal related to Line of Business Applications Cement relationships with strategic suppliers and key outsource providers & effective management of these relationships. Responsible for supporting the incident management process ensuring, where possible, first-time resolution can be achieved by troubleshooting, diagnosing … Teams Taking ownership of incidents and managing through to resolution from point of contact, proactively keeping the customer informed of progress Responsible for Problem Management processes to reduce the volume of incidents impacting your colleagues Work collaboratively within your team and across the wider IT function to ensure IT More ❯

delighted to be working with the Glasgow division of our client as the look to enhance their current Technology team with a highly experienced Incident Manager. The right candidate will be responsible for leading the response to critical incidents across our IT operations, platforms and applications, ensuring rapid resolution … compliance standards. As our client is within financial services we can only consider candidates with extensive experience within this sector - either in an internal Incident Manager capacity or as a third party service provider running services for their FS client base. This role is crucial in maintaining system resilience … the wider team to quickly identity any issues and drive them to quick resolution to mitigate business impact. Core skills are: Extensive background in Incident Management In-depth experience of Incident Management within a regulated Financial Service environment Proven track record leading Major Incidents including leading More ❯

delighted to be working with the Glasgow division of our client as the look to enhance their current Technology team with a highly experienced Incident Manager. The right candidate will be responsible for leading the response to critical incidents across our IT operations, platforms and applications, ensuring rapid resolution … compliance standards. As our client is within financial services we can only consider candidates with extensive experience within this sector - either in an internal Incident Manager capacity or as a third party service provider running services for their FS client base. This role is crucial in maintaining system resilience … the wider team to quickly identity any issues and drive them to quick resolution to mitigate business impact. Core skills are: Extensive background in Incident Management In-depth experience of Incident Management within a regulated Financial Service environment Proven track record leading Major Incidents including leading More ❯

delighted to be working with the Glasgow division of our client as the look to enhance their current Technology team with a highly experienced Incident Manager. The right candidate will be responsible for leading the response to critical incidents across our IT operations, platforms and applications, ensuring rapid resolution … compliance standards. As our client is within financial services we can only consider candidates with extensive experience within this sector - either in an internal Incident Manager capacity or as a third party service provider running services for their FS client base. This role is crucial in maintaining system resilience … the wider team to quickly identity any issues and drive them to quick resolution to mitigate business impact. Core skills are: Extensive background in Incident Management In-depth experience of Incident Management within a regulated Financial Service environment Proven track record leading Major Incidents including leading More ❯

delighted to be working with the Glasgow division of our client as the look to enhance their current Technology team with a highly experienced Incident Manager. The right candidate will be responsible for leading the response to critical incidents across our IT operations, platforms and applications, ensuring rapid resolution … compliance standards. As our client is within financial services we can only consider candidates with extensive experience within this sector - either in an internal Incident Manager capacity or as a third party service provider running services for their FS client base. This role is crucial in maintaining system resilience … the wider team to quickly identity any issues and drive them to quick resolution to mitigate business impact. Core skills are: Extensive background in Incident Management In-depth experience of Incident Management within a regulated Financial Service environment Proven track record leading Major Incidents including leading More ❯

Preston. Hybrid working 1-2 days per week on site. Typical duties include (but are not limited to): Monitoring and managing day to day incident trends and activities, ensuring SLAs and KPIs are being met. Focus on key areas to maintain Service Desk and Incident Resolver high performance. … the Command Centre, Service Desk and Resolver Teams across all areas of service operations and ensure escalations and actions are progressed. Deputise for the Incident Governance and MIM lead and attend service operation and customer facing meetings. Provide written and oral summary status incident governance reports with executive … summaries, trend analysis and recommendations provided to senior management and stakeholders. Provide training, support and guidance for less experienced team members. Ensure supplier managed Major Incidents and activities are effectively communicated and progressed. Manage multiple major incidents concurrently ensuring that multi-supplier activities are coordinated with clearly documented actions More ❯

support across multiple customers within multiple technologies. The roles will focus on resolving incidents, increasing the first-time fix rates in addition to Batch Management and Event Monitoring. Youll be encouraged to use your skill and knowledge to proactively improve the services we offer to add quality and value … supports. You will be responsible for the BAU service for multiple technologies within the Command Second Line team, working to manage batch processing, event management, incidents, problems, requests, and changes. We value strong communication skills and the ability to engage with colleagues and stakeholders at all levels, as the … one for us. On a day-to-day basis this looks like: Technical 80% Batch Monitoring and Management. Event/Alert Monitoring and Management. Incident Management - respond to service calls and resolve incidents to ensure SLA targets are achieved. Patch Management. Increase the First Time Fix rate. Adhere More ❯

support across multiple customers within multiple technologies. The roles will focus on resolving incidents, increasing the first-time fix rates in addition to Batch Management and Event Monitoring. Youll be encouraged to use your skill and knowledge to proactively improve the services we offer to add quality and value … supports. You will be responsible for the BAU service for multiple technologies within the Command Second Line team, working to manage batch processing, event management, incidents, problems, requests, and changes. We value strong communication skills and the ability to engage with colleagues and stakeholders at all levels, as the … one for us. On a day-to-day basis this looks like: Technical 80% Batch Monitoring and Management. Event/Alert Monitoring and Management. Incident Management - respond to service calls and resolve incidents to ensure SLA targets are achieved. Patch Management. Increase the First Time Fix rate. Adhere More ❯

Delivery & Operations function. Our Service Delivery & Operations function operates in accordance with ITIL best practice and Group Global standards for Service Desk operation, Request Management, Change Management, Incident Management, Configuration Management, Problem management, Disaster Recovery, Site Management and Reporting. What will you be … the relationships between CIs and the services they support. Continuous improvement will also be required to document the existing process and identify improvements. Asset Management – Maintaining an accurate inventory of all IT Assets. Establish process documentation with defines the audit process to verify data accuracy. Working with disparate teams … to ensure compliance with existing IT Controls & Policies. Configuration Management –Defining the process for regularly auditing and maintaining the CMDB in its entirety. Support IT Service Management by providing accurate configuration data, which will supplement improvement actions. Lifecycle Management – Monitoring the lifecycle of IT Assets from acquisition More ❯

Delivery & Operations function. Our Service Delivery & Operations function operates in accordance with ITIL best practice and Group Global standards for Service Desk operation, Request Management, Change Management, Incident Management, Configuration Management, Problem management, Disaster Recovery, Site Management and Reporting. What will you be … the relationships between CIs and the services they support. Continuous improvement will also be required to document the existing process and identify improvements. Asset Management – Maintaining an accurate inventory of all IT Assets. Establish process documentation with defines the audit process to verify data accuracy. Working with disparate teams … to ensure compliance with existing IT Controls & Policies. Configuration Management –Defining the process for regularly auditing and maintaining the CMDB in its entirety. Support IT Service Management by providing accurate configuration data, which will supplement improvement actions. Lifecycle Management – Monitoring the lifecycle of IT Assets from acquisition More ❯

reports on system performance, incidents, and resolutions. Provide regular updates to the IT Manager on system status and projects. Follow ITIL-based processes for incident management, problem management, change management, and service level management. Contribute to the development and improvement of IT policies, procedures, and standards. … Understanding of cybersecurity best practices and tools (firewalls, antivirus, SIEM). Scripting skills (PowerShell, Bash, Python) for automation and troubleshooting. Experience with Unified Threat Management (UTM) Firewalls and other security technologies. Experience with Linux and Linux-based platforms/software. Proven ability to work on infrastructure projects, from conception … with the ability to effectively collaborate with technical and non-technical stakeholders. Strong problem-solving skills and attention to detail. Experience with ITIL-based incident management, problem management, change management, and service level management - certification desirable. Excellent customer service and communication skills, both written and More ❯

We are seeking a strategic and technically hands-on Product Quality & Support Strategist to help scale a cutting-edge Alerting & Incident Management Platform. This is a pivotal role focused on improving customer experience, reducing engineering disruption, and enhancing the platform’s overall product quality and technical impact. You … or a related technical field 5+ years of hands-on software/infrastructure engineering experience, especially with DevTools or Infrastructure Engineering Strong knowledge of incident management, alert routing, on-call workflows, and incident response strategies Experience working with or supporting SaaS-based observability or incident management … Hands-on experience with tools like PagerDuty, OpsGenie, ServiceNow, CloudWatch, Chronosphere, or similar Understanding of SLA/SLO implementation and performance tracking Exposure to incident management frameworks, automated remediation, and runbook automation Background in DevOps or SRE culture and tooling Prior people leadership or mentorship experience is a More ❯

We are seeking a strategic and technically hands-on Product Quality & Support Strategist to help scale a cutting-edge Alerting & Incident Management Platform. This is a pivotal role focused on improving customer experience, reducing engineering disruption, and enhancing the platform’s overall product quality and technical impact. You … or a related technical field 5+ years of hands-on software/infrastructure engineering experience, especially with DevTools or Infrastructure Engineering Strong knowledge of incident management, alert routing, on-call workflows, and incident response strategies Experience working with or supporting SaaS-based observability or incident management … Hands-on experience with tools like PagerDuty, OpsGenie, ServiceNow, CloudWatch, Chronosphere, or similar Understanding of SLA/SLO implementation and performance tracking Exposure to incident management frameworks, automated remediation, and runbook automation Background in DevOps or SRE culture and tooling Prior people leadership or mentorship experience is a More ❯