1 to 25 of 417 Incident Management Jobs

and Problems with the overall target of minimising disruption to the EVRi business. As an experienced Problem Manager, you will be responsible for end management of Problems, from initial logging, through to Problem resolution and closure, ensuring that the full Problem lifecycle is suitably managed and controlled. Direct management … lower impact incidents (P3/P4) will be covered. You will be working as the functional lead member of the Incident and Problem Management team, currently one of four team members. You will be responsible for ensuring effective coordination of team training, process updates and effective collaboration. This … you're looking for e.g. full or part-time hours – we will do our best to accommodate your request, wherever possible. Your Responsibilities Problem Management End to end management of all Problems and associated tasks. Manage and report on Problem Management activities ensuring objectives, CSFs and KPIs more »

and tech operations, in order to minimize service downtime and improve overall system resilience. By synergizing responsibilities related to both availability and incident management, this role ensures that the organization's IT and tech operations are robust, resilient, and capable of meeting the evolving needs of the business. … Key Responsibilities: Availability Management: Analyze patterns and trends to proactively identify potential availability issues. Work closely with IT and tech operations to design and implement measures that ensure high levels of system availability. Coordinate with the service desk and other IT roles to maintain an accurate availability plan. Incident Management: Lead incident response efforts for major incidents affecting the availability of IT services and systems. Coordinate between cross-functional teams to ensure swift resolution of incidents. Establish and maintain incident management procedures, including escalation protocols. Monitoring and Reporting: Implement and oversee real-time monitoring more »

Line of Service Internal Firm Services Industry/Sector Not Applicable Specialism IFS - Internal Firm Services - Other Management Level Manager Job Description & Summary The Business Continuity Management team is a specialist area and is part of our wider Business Resilience team, within Business Solutions (was Internal Firm Services … . We are responsible for the UK firm’s Business Continuity Management System and hold certification to ISO 22301:2019. The team’s mandate is to collaborate across the firm in developing our business continuity management system and response strategies, being subject matter experts and supporting our colleagues … from home periodically in line with the ‘Deal’. There is also a requirement to be “on-call” as part of our Incident Management process. Reporting to the Business Continuity and Incident Management Lead, you will be involved in all forms of Business Continuity & Incident more »

travelling to the nearby sites. What you'll do: The primary function of this position is to provide end user support, support device lifecycle management, and ensure compliance with all of our policies and procedures with minimal supervision. Our customers include all of our users (local and remote). … Responsibilities: Deployment, configuration, and support of hardware (PC, laptop, mobile, printing, etc.), client operating systems, and productivity software for end users. Follow IT Service Management (ITSM) processes: asset management, change management, incident management, request management, problem management, and project management to serve … of site-based IT systems. Participate in troubleshooting and resolution of larger IT issues. Participate in efforts related to root cause analysis and problem management as needed. Identify opportunities for improvement. Liaison between IT and users to drive IT standards. Advocate, influence, and assure compliance to IT standards and more »

to be part of leading-edge technology projects. Cognizant’s Cloud, Infrastructure & Security Services Practice provides end-to-end solutions covering architecture, design, implementation, management, and on-going support across the entire enterprise technology infrastructure. Our services include a spectrum of management, consulting, and systems integration services to … designs to ensure design is supported by the underlying vendor software. Responsible for deliverables are expected to meet high-quality standards. Understanding of configuration management principles. Responsible for Design and develop configurations and customizations for component discovery. Responsible for the technical specification and implementation of the ServiceNow integration Responsible … technical questions related to development on of ServiceNow. Responsible for Developing the technical solutions, implements them and performs the component integration tests. Responsible for Management, Knowledge Management or other ITSM application. Responsible for Defining and implement differentiators for ServiceNow development and support projects. Ability to define and implement more »

The Senior Service Manager is responsible for the day to day operational Technology Service Management within SPW including the pragmatic operation and adherence of ITIL type services. Location | Leeds, West Yorkshire Salary | £37,525 - £41,278 Service Management Working with, and where appropriate leading, SPW colleagues and business … functions on the adoption and operation of appropriate Technology Service Management disciplines used by SPW colleagues e.g. Incident Management, Change Management, Request Management, Problem Management. Responsible for regular, timely and accurate service reporting Manage and maintain a Service Management framework appropriate to a company … an optimised way in line with expectations around cost and performance Provide appropriate documentation for use by colleagues and 3rd Parties covering the Service Management processes implemented in SPW Provide Technology Incident Management leadership for live Sev 2 and 3 incidents Ensure the completion of Post Incident more »

Teams provide a complex mix of both customer and technical support for a range of technology products and managed services, including bespoke incident management processes during critical or major events. As Incident Management Analyst , you will ensure that Redcentrics customers receive the best communication and service … It will be your job to ensure that support tickets are being managed correctly and within defined SLA parameters. Reporting into the Incident Management Team Leader , you will be responsible for daily aged ticket reporting, monitoring key customer accounts, bespoke communication processes, and the tools used to manage … team assigned to performing monthly ticket and call Quality Checks for the Service Desk. Provide training and guidance to Support teams regarding Incident Management processes. Constant monitoring of ticket queues with particular emphasis on VIP and sensitive customer tickets. Ensuring tickets are managed within defined SLAs and preventing more »

ensuring all CBS Systems and Applications maintain a strong Service foundation. They will be the SME in their aligned ITIL Process area, championing Service Management, major incident management and problem management excellence and thinking. They will drive the appropriate use and adoption of ITIL Process within … resilience you maintain energy and enthusiasm and embrace situations positively. You will have a proven record of working with the Major Incident & Problem Management functions, you will have the skills and experience to deliver the following: Lead investigations of serious incidents, engaging with internal and external parties, effectively … coordinating resources to restore service, whilst managing appropriate lines of communication. Recent experience in the Major Incident Management role, able to demonstrate best practice thinking and expertise that will complement our MIM capability. Convening Senior Management for communication and escalation purposes, to highlight risks and opportunities, to more »

achieving long term goals (for example, learning an unfamiliar programming language) Ability to effectively assess and communicate risks and appropriate levels of urgency to management and engineering staff. Excellent organisational, presentation, verbal, and written communication skills Nice to Have Experience working in a large cloud or Internet software company … best practices for the large-scale Big Data infrastructure used by some Oracle LOBs, including tooling, data architecture, and content. May lead incident management teams and provide expert level incident management expertise. Coordinates incidents with other business units and may act as incident commander of … multiple serious incidents. Leads development of new methods, playbooks and provide thought-leadership related to incident management throughout Oracle. May provide leadership in an incident management team, bringing expert-level skills to respond to security events in line with Oracle incident response playbooks. Investigates purported more »

achieving long term goals (for example, learning an unfamiliar programming language) Ability to effectively assess and communicate risks and appropriate levels of urgency to management and engineering staff. Excellent organisational, presentation, verbal, and written communication skills Nice to Have Experience working in a large cloud or Internet software company … best practices for the large-scale Big Data infrastructure used by some Oracle LOBs, including tooling, data architecture, and content. May lead incident management teams and provide expert level incident management expertise. Coordinates incidents with other business units and may act as incident commander of … multiple serious incidents. Leads development of new methods, playbooks and provide thought-leadership related to incident management throughout Oracle. May provide leadership in an incident management team, bringing expert-level skills to respond to security events in line with Oracle incident response playbooks. Investigates purported more »

Role: Service Desk Manager Skills: Managing small teams, performance monitoring, coaching, stakeholder communication, critical incident management, service reviews, client relationship management, SLAs and KPI management. £50,000 – Service Desk Manager – Chinnor We are looking for a Service Desk Manager who has experience managing small teams, performance monitoring … coaching staff, stakeholder communication, critical incident management, service reviews, client relationship management, SLAs and KPI management on a permanent basis, based on your level of experience salaries are ranging up to £50,000 per annum. This is an exciting time to be joining this company as … they are opening a new office just outside of Chinnor. We are looking for someone who has experience in people management who can help lead by example and get the company’s culture and standards back on top form. Given the above, this company are looking for staff who more »

what youll be getting up to on a day to day basis: Littlefish are currently seeking an Incident Manager to join our Service Management team. The main purpose of the Incident Managers role is to take overall responsibility for the management, resolution, and fulfilment of all … the process. This may include third party and client-side resolver groups. You will also; Drive the efficiency and effectiveness of the incident management processes Produce and act upon management information, including SLA performance KPIs and reports to continually improve service quality Monitor the effectiveness of incident management and making recommendations for improvement Develop and maintain the incident management process where owned by Littlefish or providing input to client-side process owners if applicable Ensure that all IT teams follow the incident management processes for every incident Conduct trend analysis more »

what youll be getting up to on a day to day basis: Littlefish are currently seeking an Incident Manager to join our Service Management team. The main purpose of the Incident Managers role is to take overall responsibility for the management, resolution, and fulfilment of all … the process. This may include third party and client-side resolver groups. You will also; Drive the efficiency and effectiveness of the incident management processes Produce and act upon management information, including SLA performance KPIs and reports to continually improve service quality Monitor the effectiveness of incident management and making recommendations for improvement Develop and maintain the incident management process where owned by Littlefish or providing input to client-side process owners if applicable Ensure that all IT teams follow the incident management processes for every incident Conduct trend analysis more »

is part of the CSIRT function this role will work closely with SOC engineers, Cyber Threat Hunters, Cyber Threat Intelligence and Security Incident Management to proactively mitigate threats by enhancing tooling and effectively respond to and remediate incidents.” You will be part of a passionate Cyber Security focused … to ensure investigation and remediation tasks are carried out. Support Computacenter SOC Engineers in tuning of use cases and playbooks. Support security incident management function in cyber investigations by identifying and collecting relevant information. Complete reviews of all security monitoring & analytics applications as per runbook requirements. Ad-hoc … meetings and calls as required. Incident response including mitigation and communicating/coordinating with other teams to achieve remediation. Support out of hours management of security incident management queue. Logging of out of hours security incident response activities. Support to penetration testing activities during assessment more »

Role: IT Service Manager Skills: Managing small teams, performance monitoring, coaching, stakeholder communication, critical incident management, service reviews, client relationship management, creating policies and procedures. £50,000 – IT Service Manager – High Wycombe We are looking for an IT Service Manager who has experience Managing small teams, performance … monitoring, coaching staff, stakeholder communication, critical incident management, service reviews, client relationship management, creating policies and procedures on a permanent basis, based on your level of experience salaries are ranging up to £50,000 per annum. This is an exciting time to be joining this company as … they are opening a new office just outside of High Wycombe. We are looking for someone who has experience in people management who can help lead by example and get the company’s culture and standards back on top form. Given the above, this company are looking for staff more »

work in a role where no two days are the same? Do you enjoy working at pace and the challenges of major incident management? If so, continue reading to find out more about this fantastic opportunity to join HMRC - one of the largest and most dynamic IT infrastructures … technologies and make a real, lasting difference. The Team Our role sits within our Customer Experience and Bridge Operations (CE&BO) team within Service Management & Operations (SM&O) part of the Chief Digital & Information Group (CDIO). SM&O are accountable for the end-to-end service of HMRCs … days per year. Located across two sites, Newcastle, and Telford to provide robust business continuity, the Team is critical to the facilitation and management of Major IT Incidents posing a significant risk or reputational damage to HMRC colleagues and/or customers. The Role This is an exciting opportunity more »

work in a role where no two days are the same? Do you enjoy working at pace and the challenges of major incident management? If so, continue reading to find out more about this fantastic opportunity to join HMRC - one of the largest and most dynamic IT infrastructures … technologies and make a real, lasting difference. The Team Our role sits within our Customer Experience and Bridge Operations (CE&BO) team within Service Management & Operations (SM&O) part of the Chief Digital & Information Group (CDIO). SM&O are accountable for the end-to-end service of HMRCs … days per year. Located across two sites, Newcastle, and Telford to provide robust business continuity, the Team is critical to the facilitation and management of Major IT Incidents posing a significant risk or reputational damage to HMRC colleagues and/or customers. The Role This is an exciting opportunity more »

work in a role where no two days are the same? Do you enjoy working at pace and the challenges of major incident management? If so, continue reading to find out more about this fantastic opportunity to join HMRC - one of the largest and most dynamic IT infrastructures … technologies and make a real, lasting difference. The Team Our role sits within our Customer Experience and Bridge Operations (CE&BO) team within Service Management & Operations (SM&O) part of the Chief Digital & Information Group (CDIO). SM&O are accountable for the end-to-end service of HMRCs … days per year. Located across two sites, Newcastle, and Telford to provide robust business continuity, the Team is critical to the facilitation and management of Major IT Incidents posing a significant risk or reputational damage to HMRC colleagues and/or customers. The Role This is an exciting opportunity more »

brings. A bit about the job: The job is to be CISO D&R (Detection and Response) service manager for the SOC, incident management, incident response and threat hunting. The job is to support all the teams with their services, process, and quality. This involves managing the … transformation and enhancement projects in Aviva. There will be occasions that the service lead will work as one of the service owners (Incident management, threat hunting, incident response or GSOC) to cover for absence and to shadow the operation and enhance the understanding of the work. A … consulting and sales-oriented mindset Experience with building, managing, enhancing and or advising on security services such as SOC, Incident response, incident management, and threat hunting Experience with security service catalogues and delivering of service: building, maintaining, and enhancing service levels, quality checks and metrics What you more »

we? Santander Consumer Global Services provides technological services and solutions to Santander Consumer Finance, covering the end-to-end of technology, architecture design, infrastructure management, development and integration of proprietary and third-party applications to maintenance and technological support and project management. You will be part of Santander Auto … all teams (Data, Engineering, Security) to ensure that we are delivering to a standard of Operational Excellence. Responsibilities Host and manage Major Incident management calls to facilitate the restoration of major incidents. Act as 'One Voice' of Technology during Major Incidents providing accurate, concise information and where needed … Major Incidents and act as an escalation point to ensure timely resolution of incidents within expectations and SLAs. End to end responsibility for the management, communication, escalation, investigation and resolution of incidents, ensuring Business and Customer updates are timely and of sufficient quality, arranging discussions and updates as required. more »

within the PCSE contract adhering to strict policy guidelines and timeframes. What you'll be doing: Develop, implement, and manage the PCSE incident management practices Ensure that all incident notifications and investigation reports are developed, reviewed, and submitted on schedule and to a high standard Increase awareness … of incident management across PCSE, including training & communication plans through numerous delivery methods including formal presentations Provide support to PCSE and the NHS England client to ensure the effective maintenance of business assurance in all business areas Ensure that all documentation complies with client requirements, appropriate certifications, and … Capita policy Offer advice and guidance on incident management and business assurance to employees at all levels What we're looking for: Incident management and coordination Relationship and stakeholder management Commercial awareness Experience in report writing, delivering presentations and developing dashboards Excellent analytical, decision making more »

data solutions, data migration, transformation, and ensuring the reliability and performance of our database systems. You will also contribute to core processes, including Change Management, Incident Management, Performance Management, Capacity Management, Compliance, and Governance. The Data Engineer will also participate in our on-call rota … and security configurations to identify and mitigate risks. Collaborate with Software Engineering and IT teams to provide data advisory and consultancy. Conduct incident management, including post-incident reviews. Participate in cross-functional teams and initiatives to design and deliver key projects. Providing guidance to the development team … SQL PAAS. Knowledge of Cloud technologies, particularly Microsoft Azure. Extensive experience in database development and support Strong proficiency in MySQL or SQL Server database management Excellent Transact-SQL skills. Experience in query performance tuning including indexing and statistics. Experience of Database Design, Development & Data Architecture. Significant knowledge of High more »

Service Desk ticket logging process. Involved in project related and chargeable work as required. KEY RESPONSIBILITIES Respond to incidents logged in the Incident Management system and provide end users with a technical solution covering some of the below areas: Firewall Management Incident Diagnostics and Assistance Log … and Analysis Rule base Auditing and Advisory Device Software Upgrades, Patches and Bug Fixes Configuration Backup/Restore Rule base and Network Configuration Change Management Provide a point of technical escalation and expertise. Resolving technical issues escalated from 2nd line support Investigating and diagnosing complex technical issues Providing solutions … problems Collaborating with other teams to resolve technical issue. Maintain technical accreditations in line with catalogued services. Recommend and deploy changes via the change management process when required. Proactively maintain and develop knowledge, skills and experience through client contact, industry sources, formalised training, and development plan. Work with consultants more »

to be part of leading-edge technology projects. Cognizant’s Cloud, Infrastructure & Security Services Practice provides end-to-end solutions covering architecture, design, implementation, management, and on-going support across the entire enterprise technology infrastructure. Our services include a spectrum of management, consulting, and systems integration services to … team activities Conducting trainings on ServiceNow To conduct and document due diligence for customer tools, process and projects Essential Skills: ServiceNow ITSA, ServiceNow Business Management ServiceNow Implementation Specialist & Admin certification Good understanding of ITIL processes Experience on core ServiceNow modules like – Incident Management, Proble Experience on core … ServiceNow modules like – Incident Management, Problem Management, Change Management, Service Level Management, CMDB, Knowledge Management, Service Request Management Nice to have Skills: Technology IaaS:ServiceNow At Cognizant you will experience an exciting mix of innovation by design, creativity, collaboration, and efficiency within a more »

audits required for Oracle Health to maintain security certifications. This role will also have an opportunity to be involved in Governance, Risk Assessment, Risk Management, and other program improvement initiatives as part of a matrixed Security Governance, Risk & Compliance team. What we'll offer: A competitive salary with exciting … data protection/security regulations, and frameworks, such as BITS, HITRUST, COBIT, NIST and ISO27002 work experience Preferred qualifications : Experience with information security risk management including: Risk Assessment Issues Management Exception Management Executive and Leadership Reporting Experience in Consulting or Advisory preferably within the Big 4 accounting … and Automation a plus Security+, SANS GIAC, CISSP (Certified Information Systems Security Professional), CISM (Certified Information Security Manager) or CISMP (Certificate in Information Security Management Principles) Expectations : Willing to work additional or irregular hours as needed Work in accordance with corporate and organizational security policies and procedures, understand personal more »