Incident Management Jobs in the UK

1 to 25 of 368 Incident Management Jobs in the UK

Product Quality and Support Strategist, Alerting and Incident Management

London, United Kingdom
Coralogix, inc
Product Quality and Support Strategist, Alerting and Incident Management About The Position Coralogix is a modern, full-stack observability platform transforming how businesses process and understand their data. Our unique architecture powers in-stream analytics without reliance on expensive indexing or hot storage. We specialize in comprehensive monitoring … and reducing observability spending by up to 70%. We seek a Quality and Support Strategist professional who ensures that the Coralogix Alerting and Incident Management Platform and Process exceed the quality and reliability standards, establish a competitive edge, and prevent failures, profit loss, or work stoppages. You … will be responsible for enhancing customer experience by ensuring efficient and effective alert management resolution, reducing engineering interruptions, and boosting product awareness. This role involves developing a robust knowledge base, identifying common usage issues, and creating solutions that establish the Alerting and Incident Management Platform's capabilities more »
Employment Type: Permanent
Salary: GBP Annual
Posted:

Principle Head of IT Service Management Service Operations - HMRC - SCSp

England, United Kingdom
Manchester Digital
Principle Head of IT Service Management Service Operations - HMRC - SCSp Full-time (Permanent) £76,000 - £95,000. Up to £95,000 depending on experience Published on 11 February 2025 Deadline 24 February 2025 This pivotal role sits within Chief Digital and Information Officer's (CDIO) Enterprise Live Services (ELS … and Bridge Operations (CEBO), Batch Operations, Centralised Observability, Service Desk and our Employee IT Experience team to deliver co-ordinated mission-critical IT Operations Management for HMRC, operating across our new product and platform operating model. Amongst a range of other customer services, the CEBO team monitors the HMRC … a diverse and complex estate acting as our IT 1st-responders: handling incidents, major incidents and linking with service teams. Engaging closely with local incident and problem teams and with customer and delivery groups across CDIO it leads on the stand up of dedicated major incident management more »
Employment Type: Permanent
Salary: GBP Annual
Posted:

NMC Cyber Incident Management Lead

Skelmersdale, Lancashire, North West, United Kingdom
Hybrid / WFH Options
Police Digital Services
Join Police Digital Service as NMC Cyber Incident Management Lead £65,000 - £70,000 About Police Digital Service Police Digital Service strives to be the go-to partner for technology developments and programmes across UK policing. The National Management Centre (NMC) is part of Police Digital Service … effective reporting of cyber security incidents within the NMC, along with any issues concerning quality and delivery of the service. You will have line management responsibility for the team of Cyber Incident Leads. Accountable for the evolution and development of the Incident Management Service with regards … to continuously improving People, Processes and Technology. Responsible for the progression of key service deliverables, Incident Response Planning, Cyber Incident Exercising and driving collaboration with wider NMC engagements where required. Ownership for creating, developing and facilitating cyber incident exercises for customers. Allocate resources to deliver incident more »
Employment Type: Permanent, Work From Home
Posted:

Major Incident Manager

leeds, west yorkshire, yorkshire and the humber, United Kingdom
Hybrid / WFH Options
Mastek
Position: Major Incident Manager (Technical Service Desk) Location: Hybrid (2 days per week in Leeds site or co-located with our customer in the Manchester site) On-call: Required on a rota basis to cover with a Shift Pattern covering 24/7/365 rotating shifts (usually at … provides Level 2 Support to investigate, diagnose, monitor, and resolve alerts and incidents, escalating as necessary to the wider support model. As a Major Incident Manager (MI), you will standardize and improve our Service Management structure and governance framework and support the delivery of service to key clients … in the Secure Government Services business. You will lead major incident resolution, orchestrate cross-functional efforts, and ensure efficient incident response to minimise downtime and maintain service quality. Key Responsibilities: Incident Management: Lead the major incident response process across technical teams, support functions, and management more »
Posted:

Major Incident Manager (Hiring Immediately)

Leeds, UK
Hybrid / WFH Options
Mastek
Position: Major Incident Manager (Technical Service Desk) Location: Hybrid (2 days per week in Leeds site or co-located with our customer in the Manchester site) On-call: Required on a rota basis to cover with a Shift Pattern covering 24/7/365 rotating shifts (usually at … provides Level 2 Support to investigate, diagnose, monitor, and resolve alerts and incidents, escalating as necessary to the wider support model. As a Major Incident Manager (MI), you will standardize and improve our Service Management structure and governance framework and support the delivery of service to key clients … in the Secure Government Services business. You will lead major incident resolution, orchestrate cross-functional efforts, and ensure efficient incident response to minimise downtime and maintain service quality. Key Responsibilities: Incident Management: Lead the major incident response process across technical teams, support functions, and management more »
Employment Type: Full-time
Posted:

Incident & Problem Manager

Nationwide, United Kingdom
Devonshire Appointments
As Incident and Problem Manager for this Global o mni-channel communications business, you will be at the heart of the incident management process, with a primary focus on restoring normal service operations as quickly as possible and minimising any adverse impact on business productivity. You will … oversee both day-to-day incident management and long-term problem resolution, working closely with technical teams, business stakeholders, and third-party suppliers to ensure the smooth and timely resolution of issues. Key Responsibilities: Incident Management: Restore Normal Service Operations: Act as the primary point of … ensure rapid resolution and minimal business disruption. Communication and Coordination: Provide clear and consistent updates to both internal teams and the business throughout the incident lifecycle. Ensure that all parties are kept informed of progress and resolution timelines. Major Incident Management: Lead the resolution of high-priority more »
Employment Type: Permanent
Salary: £50000/annum
Posted:

Bilingual Incident Management Engineer (E2M) - English & Japanese speaking, Incident Detection ...

London, United Kingdom
Amazon
Bilingual Incident Management Engineer (E2M) - English & Japanese speaking, Incident Detection and Response Job ID: AWS EMEA SARL (UK Branch) Amazon has built a reputation for excellence with a mission to be the earth's most customer-centric company, a company that customers from all over the globe … products and our service. Amazon Web Services (AWS) is carrying on that tradition while leading the world in cloud technologies. The Escalation and Event Management (E2M) team is part of the broader AWS Support organization and is dedicated to managing critical escalations, customer facing communications, and handling large-scale … customer impacting events. E2M's purpose is to drive operational excellence and improvements to the overall customer experience. ABOUT YOU Incident Management Engineers have a broad skill set with demonstrated career progression and a proven track record of delivering results. The successful candidate will possess strong analytical acumen more »
Employment Type: Permanent
Salary: GBP Annual
Posted:

Service Management Analyst

Manchester, Lancashire, United Kingdom
interactive investor
engaged community of investors on the UK's number one flat-fee investment platform. We've got our ii open for our next Service Management Analyst Working within an ITIL environment, the Service Management Analyst will focus on ensuring that effective and efficient planning, tracking and operational mechanisms … are in place to ensure the business continues to operate and serves its customers, including but not limited to: Major Incident Planning & Management Problem & Change Management Service Transition Business Continuity Planning, Management and Testing Facilitate meetings as needed with key stakeholders, ensuring all required resources, approvers … and decision makers are present and engaged to support activities across the service management function. Ensure effective and timely communication is maintained with key stakeholders across the business, escalating as needed. Own and implement the service management processes, ensuring they continue to drive best practice and ITIL standardisation. more »
Employment Type: Permanent
Salary: GBP Annual
Posted:

Incident Management Coordination Engineer

Reading, Berkshire, United Kingdom
Experis
Incident Management Coordination Engineer Key skills: Incident Management, Troubleshooting, Resolution, Excellent Communication Skills, Customer Service NB. This role runs on a shift patern - Sunday to Thursday 7:30AM - 4PM and is largely remote with some time on site in the Reading area. We have a fantastic … opportunity for an Incident Communications and Coordination Engineer to join Experis on a permanent basis. You will be working as part of our Employed Consultant team, on site with a multi-national technology company based in Reading. This is a chance to be part of an award-winning organisation … a very personal one, with both our clients and our own employees. We are passionate about training, technology and career development. Role Purpose: An Incident Communications and Coordination Engineer is required to work as part of a collaborative team that serve as an incident management and communications more »
Employment Type: Permanent
Salary: £28000 - £30000/annum
Posted:

Major Incident manager

Knutsford, Cheshire, North West, United Kingdom
LA International Computer Consultants Ltd
Role: Major Incident Manager Rate: inside IR35 Location: Full time Onsite in Knutsford Duration: 6months Role Specialist Mainframe - Major Incident Management Command Center Location Knutsford - Full Time Onsite Presence Required Job Spec Job Overview: We are seeking a highly skilled Specialist Mainframe to join our Major Incident Management (MIM) Command Center at a leading UK bank. This role is critical in ensuring the stability, resilience, and operational continuity of the bank's mainframe technology infrastructure. The successful candidate will be responsible for triaging, managing, and resolving mainframe-related incidents, minimizing operational disruptions, and implementing strategic … improvements to enhance system reliability. ________________________________________ Key Responsibilities: * Incident Management: Lead the triage and resolution of all mainframe-related incidents, ensuring timely restoration of services. * Technical Troubleshooting: Diagnose complex technical issues within the bank's mainframe environment, providing quick and effective resolutions. * Risk Assessments: Conduct thorough risk assessments during more »
Employment Type: Permanent
Salary: £450 - £480 per day
Posted:

Enterprise Incident Management - Senior Consultant (Governance and Reporting)

London, United Kingdom
Northern Trust
Enterprise Incident Management - Senior Consultant (Governance and Reporting) Apply remote type Remote locations London, United Kingdom time type Full time posted on Posted 2 Days Ago time left to apply End Date: February 28, 2025 (30+ days left to apply) job requisition id R136077 About Northern Trust: Northern … partners, we serve the world's most sophisticated clients using leading technology and exceptional service. Role/Department This role sits within the Enterprise Incident Management (EIM) Governance & Reporting function and reports into the Team Leader for the Governance and Reporting function. The role is designed to support … Ensure changes to EIM policy, standards, plan, procedures are tracked, implemented and then communicated in appropriate forums/councils. In addition, monitor Enterprise Change Management Significant Initiatives and assist with analysis at tollgates. Support and update the EIM team reporting process, namely: Monthly dashboards ERM Risk Inventory for applicable more »
Employment Type: Permanent
Salary: GBP Annual
Posted:

Incident Analyst FTC

Bristol, Avon, South West, United Kingdom
Hybrid / WFH Options
Hargreaves Lansdown Asset Management Limited
About the role An exciting opportunity has arisen to join our Service Assurance team on a 9 month Fixed Term Contract as an IT Incident Analyst. You will drive the adoption of the Incident Management process by ensuring incidents are resolved within agreed SLAs, providing incident reports and escalating any incidents that are critical in nature. The Incident Analyst will the perform daily management of the incident backlog through the effective collaboration with the Service Desk and resolver teams. This role will help develop a centralised information repository to enable the efficient … identification and resolution of incidents across all priorities when they occur. What you'll be doing Management of the incident backlog, ensuring incidents are resolved within agreed SLAs. Analyse incident data to identify trends and opportunities for improvement. Ensure the quality of incident data meets specified more »
Employment Type: Permanent, Part Time
Posted:

Incident Manager

United Kingdom
Hybrid / WFH Options
CM Group
has offices globally across the United States, Europe, Australia, New Zealand, South America and Central America, as well as in Japan. The Role: The Incident/Problem manager is responsible for participating and overseeing the incident management and problem management processes for technical operations. This position … partnering with multiple teams to drive action and foster growth within the support suite of products. In addition, this position will be responsible for management of the problem queue, ensuring that the underlying cause of incidents and recurrent issues are addressed, driving operational stability. The Incident Manager is … responsible for ensuring a consistent method of incident management is followed; this includes incident classification, escalation paths, and communication protocols. The candidate will facilitate 5 Whys discussions for high priority incidents with a focus on process improvement as well as technical resolution. In addition to Incident more »
Employment Type: Permanent
Salary: GBP Annual
Posted:

Senior Application Service Manager

Kingston upon Thames, Greater London, Tolworth and Hook Rise, United Kingdom
Cencora
include: Team Leadership : Responsible for leading and supervising their team members, providing guidance, support, and direction to ensure that tasks are completed effectively. Performance Management : This includes setting goals for team members, conducting performance evaluations, providing feedback on performance, and addressing any performance issues that may arise. Resource Management … and supporting career growth. Conflict Resolution : Handling conflicts or issues that arise within the team fairly and constructively is an important aspect of line management responsibilities. Communication : Primary point of contact between senior management and their team members, as well as facilitating communication within the team. Policy Implementation … company guidelines. Motivation and Engagement : Keeping team members motivated and engaged by recognizing achievements, providing positive reinforcement, and fostering a positive work environment. Risk Management : Identifying potential risks within the team's operations or projects and taking proactive measures to mitigate these risks. Decision Making : Making informed decisions related more »
Employment Type: Permanent
Posted:

Payments & Current Accounts Executive Director

London Area, United Kingdom
Sumitomo Mitsui Banking Corporation – SMBC Group
Current Account Services space. Drive strategic transformation initiatives such as the transformation of our Payments and Current Account technology, processes and Operating Models providing management with information and insights in to risks, benefits and ROI. Partnering with front office/product teams across EMEA, other regions and globally to … to-end EMEA business services. Working closely with all key stakeholders associated with the provision of business service, and in alignment with Business Service Management Standards, the Service Owner will define and oversee the execution of the service strategy to maximise value to service recipients. As we strive to … Security Officer) for EMEA on requirements and options for remediation of risks. Operational and Security Framework and Operational resilience: Working closely with the Risk Management Department. Review operational interpretation of regulatory texts in respect of Payment Services: Advising Compliance Director on system & process changes required to meet new regulatory more »
Posted:

Technical Support Analyst

Market Drayton, Shropshire, West Midlands, United Kingdom
Muller Dairy
incidents and problems. - Deploying new Desktop/Laptops utilising SCCM procedure/deploying mobile devices, T&A devices and printers - Desktop configuration and environment management including patching, software upgrades, anti-virus, and malware protection - Managing shared drives, user access and permissions - Working with supplier support contacts to resolve complex … the Service Desk for all related technical incidents or problems - Will Participate in the out of hours on-call Rota - Active directory/exchange management - Provide on-site support for Dairies and Depots within local region - Providing basic networking support for desktop/laptop computer systems, printers, phones, copiers … and troubleshooting basic telephony issues - Creating and maintaining user accounts throughout various IT systems including AD user accounts - Ensuring day-to-day running and management of the operational Problem management process - Creating and maintaining support documentation on SharePoint for the wider IT department - Executes the Problem Management more »
Employment Type: Permanent
Posted:

Business Improvement Manager

Manchester, England
Hybrid / WFH Options
Golden Lane Housing
and Microsoft Applications. The role includes managing the application support team (Business Analysts), ensuring high availability and performance of business-critical systems, and leading incident, problem, and change management processes for applications. The Business Improvement Manager plays a key role in ensuring that the organisation's applications are … reliable, secure, and aligned with business requirements. Responsibilities - Business Improvement Manager: System Management and Improvement ActiveH Housing Management System: Accountable for the ongoing management and improvement of the ActiveH Housing Management System. Ensure that the system supports the organisation's housing operations, including property management, tenancy management, and repairs. Unit 4 Finance System: Oversee the Unit 4 Finance System, ensuring that it meets the needs of the finance department. Collaborate with finance teams to optimise financial reporting, budgeting, and transactional processes. Microsoft Office Tools: Lead efforts to enhance the use of Microsoft Office more »
Employment Type: Permanent
Salary: £50
Posted:

Senior Technical Manager / Engineering Manager - Datacentre

Greater London, England, United Kingdom
Radius
experience in a Facilities/Data Centre environment. · Experience of managing a team. · Electrical, BMS, PMS, UPS, chilled water and fire systems experience. · Project Management experience. · Strong and demonstrable process management experience in a live operational environment. · Extensive real time Incident/fault management experience in … a business-critical environment · Managing 3rd party suppliers to deliver against stringent SLA’s. · Experience with Business Continuity, Risk Management, Incident Management and Change Control. Knowledge: Highly demonstrable technical ability from either a mechanical or electrical perspective. Good understanding of Health and Safety, ISO standards, and compliance. … Data Centre Customer installations, such as racks, HAC, cabling, cross connects, power, testing and customer acceptance. Ability to lead/assist investigations into post incident management reviews and drafting of Incident Reports. more »
Posted:

Senior Technical Manager / Engineering Manager - Datacentre

london, south east england, United Kingdom
Radius
experience in a Facilities/Data Centre environment. · Experience of managing a team. · Electrical, BMS, PMS, UPS, chilled water and fire systems experience. · Project Management experience. · Strong and demonstrable process management experience in a live operational environment. · Extensive real time Incident/fault management experience in … a business-critical environment · Managing 3rd party suppliers to deliver against stringent SLA’s. · Experience with Business Continuity, Risk Management, Incident Management and Change Control. Knowledge: Highly demonstrable technical ability from either a mechanical or electrical perspective. Good understanding of Health and Safety, ISO standards, and compliance. … Data Centre Customer installations, such as racks, HAC, cabling, cross connects, power, testing and customer acceptance. Ability to lead/assist investigations into post incident management reviews and drafting of Incident Reports. more »
Posted:

Service Desk Analyst

birmingham, midlands, United Kingdom
Hexaware Technologies
Minimum 3+ years of experience in service Desk Excellent communication and conversation skills in English with a Versant Score of 70 Good Knowledge of Incident, Change and Problem Management Manage Service Desk activities, including: Owning overall responsibility for Incident and Service Request process handling on the Service … by the Quality Lead on the ticket. Use Remote Desktop to assist the end users as required. Good Knowledge on O365 products. Monitor the Incident Management queue, Assigning/Reassigning and follow up of tickets as per standard procedure Experience in executing the service request raised in the … the team. Basic level troubleshooting of the issues like desktop application and access, network, printer, Active Directory, O365 and email related issues Monitor the Incident Management queue and update the incident management system with all the relevant information relating to an incident. Proactive problem management more »
Posted:

Service Desk Analyst

East Riding of Yorkshire, United Kingdom
ARM
incidents and service requests supporting the ICT technology strategy and road map. You will work in a team of Service Desk Analysts to deliver incident management and request fulfilment whilst maintaining service stability working closely with the wider ICT Team. You will work to ensure all Service Delivery … and resolving issues relating to ICT equipment, infrastructure and applications via phone, in person and self service. Responsible for responding and raising ICT service management cases categorising against service level agreements and service reporting data ensuring quality content to support the wider ICT organisation. Support effective and positive engagement … with stakeholders across the organisation providing feedback to line management to ensure the service desk activities meet current and future business needs. Identify and promote to line management any opportunities to innovate, advance and improve service transition lifecycle to support the business requirements of the organisation. Participate in more »
Employment Type: Contract
Rate: £111/day Inside IR35
Posted:

Service Desk Analyst

Northallerton, North Yorkshire, United Kingdom
Adecco
intrinsically linked to the organisational priorities of the OPFCC, NYP and NYFRS. You will work in a team of Service Desk Analysts to deliver incident management and request fulfilment whilst maintaining service stability working closely with the wider ICT Team. You will work to ensure all Service Delivery … and resolving issues relating to ICT equipment, infrastructure and applications via phone, in person and self service. Responsible for responding and raising ICT service management cases categorising against service level agreements and service reporting data ensuring quality content to support the wider ICT organisation. As part of the Service … the strategies of the OPFCC, NYP, NYFRS and Enable NY. Support effective and positive engagement with stakeholders across the organisation providing feedback to line management to ensure the service desk activities meet current and future business needs. Identify and promote to line management any opportunities to innovate, advance more »
Employment Type: Temporary
Salary: £15.08/hour
Posted:

Security Engineering Manager - Detection Engineering

London, United Kingdom
Hybrid / WFH Options
ENGINEERINGUK
Contract Type Permanent Hours Full Time About the role As a Security Engineering Manager, you will lead a squad within Detection Engineering, focusing on management, leadership, and delivering cyber defensive outcomes at Tesco. Your primary responsibility is to guide a team of security engineers in developing and implementing security … Define and drive procedures to identify detection opportunities, assess risk reduction, and ensure mature detection outcomes, reporting detection quality, coverage and cost where required. Incident Management, Incident Investigation & Response : Coordination with security operations teams to support incident management, investigation and response activities when required. Research … planning, designing, building, testing, deploying and maintenance and how this applies to their role. Delivery Methodologies : Understanding of Agile and other methodologies, including product management frameworks, and of the full product management lifecycle and how different Agile practices can be used. Relevant Operational skills required: Management & Leadership more »
Employment Type: Permanent
Salary: GBP Annual
Posted:

Senior Incident Management Professional - Technology Resilience & Cyber Department

Leeds, Yorkshire, United Kingdom
Hybrid / WFH Options
PSR Limited
Senior Incident Management Professional - Technology Resilience & Cyber Department Locations: London, Leeds, Edinburgh Time Type: Full time Posted On: 10 Days Ago Application Deadline: February 19, 2025 Job Requisition ID: JR Division: Supervision Department: Technology, Resilience and Cyber Salary: National from £51,200 to £78,700 and London from … and other disruption. They aim to protect consumers and markets, and to build confidence in the effectiveness of technology that underpins financial services. The Incident Response and Engagement team: Leads on the FCA's response to operational resilience incidents within the financial sector, as well as the department's … Centre (NCSC) and others. Key responsibilities will include: Lead the FCA's response to operational resilience incidents reported to us by regulated firms. Support incident review process for operational resilience incidents using domain specific incident knowledge. Provide upward reporting and updates on major incidents to FCA Senior Leadership more »
Employment Type: Permanent
Salary: GBP Annual
Posted:

Regional Security, Vice President

London, United Kingdom
Hybrid / WFH Options
ENGINEERINGUK
About this role Role Responsibility This critical role reports to the Regional Head of Security EMEA and is responsible for the day-to-day management of EMEA security operations, with a strong focus on Technical Security/Project Management & Physical Security Operations. Responsibilities include: Physical Security Operations Management … embedded First Responder team, who provide medical and security first response to incidents at larger sites. Provide vendor administration, HR/Legal investigations and incident management support as directed by the Regional Security Manager. Maintain strong ties with local vendors, peers, government and law enforcement officials to ensure … in particular risks assessments, vendor field security support and training for employees traveling to higher risk locations. The role also supports the Global Events Management team and the Global Head of Executive Protection. Tasking will include Events risk assessments, Event Security planning and management. This may require periodic travel more »
Employment Type: Permanent
Salary: GBP Annual
Posted:
Incident Management
10th Percentile
£28,500
25th Percentile
£41,250
Median
£55,000
75th Percentile
£70,625
90th Percentile
£94,800