IT Service Desk Team Leader
- Location
- Northampton, England, United Kingdom
enquiries, incidents and service requests are accurately recorded, managed and resolved in line with agreed procedures. Maintain high standards of first-line support across Microsoft 365, user access, hardware, software and endpoint-related issues. Service Improvement Review service trends, incident data and customer feedback to identify improvement … high-performing teams. Previous experience within an IT Service Desk or IT Support environment. Experience leading, coaching or mentoring technical support teams. Experience supporting Microsoft 365, Azure, Windows and endpoint management solutions. Experience managing incidents, service requests, escalations and service reporting. Strong customer service, stakeholder management, analytical ...