IT Business Relationship Specialist (BCAL)
- Location
- Coleshill Heath, England, United Kingdom
Managers, and service delivery teams. The role helps ensure customer and business needs are understood and translated into successful outcomes through stakeholder engagement, customer onboarding, service enhancement, product collaboration, and continuous improvement activities. Key Responsibilities: Stakeholder Management Build and maintain positive working relationships with customers, business stakeholders, and internal teams. … identify opportunities to improve the customer experience. Develop trusted relationships with key stakeholders to understand priorities, challenges, and opportunities. CustomerOnboarding& Adoption Support the onboarding of new customers, ensuring a smooth transition into service. Coordinate onboarding activities, including planning, stakeholder engagement, training, and communications. Assist customers in understanding platform capabilities, processes ...