Head of Client Services
- Hiring Organisation
- Jobleads-UK
- Location
- United Kingdom
This is a senior, dual-mandate leadership role. As Head of Client Services, you’ll lead our Client Services function; Customer Success, Adoption, Service Management and Benefits Management and line manage the Customer Success Manager and AI Adoption Lead(s). As Benefits Manager … What you’ll do Lead and grow the Client Services function, line managing the Customer Success Manager and AI Adoption Lead(s) with coaching, performance management and development. Own the Client Services operating model, KPIs and reporting adoption, client satisfaction (CSAT/NPS), benefits tracking and service performance. ...