Contact Centre Reporting Manager
- Hiring Organisation
- Utilita
- Location
- Eastleigh, Hampshire, South East, United Kingdom
- Employment Type
- Permanent
opportunity to shape how data is used across the contact centre, ensuring stakeholders have access to accurate, timely, and actionable insights that support operational performance and strategic decision-making. The Role You'll lead the contact centre reporting function, delivering accurate, timely, and insightful reporting that supports operational performance … while identifying opportunities to automate processes, improve efficiency, and introduce innovative reporting solutions. Working closely with stakeholders across the group, you'll provide meaningful performance insights that enhance customer experience and operational effectiveness. You'll also play a key role in developing analytical capability within the team, helping colleagues ...