51 to 75 of 455 Performance Metrics Jobs in the UK

from our Manchester location (Hybrid working available) Hours: Monday to Friday, 37.5 hours per week Salary: Competitive + uncapped commission + accelerators for over performance About BCN: At BCN we unite people and technology to enable organisations to fly. We believe people and organisations can achieve anything using technology … whitespace penetration through cross-sell and upsell strategies. Act as the commercial authority and single point of contact for all client account-related matters. Performance Strive to meet all Success Framework performance metrics to ensure target attainment. KPIs include sales target performance (in-month/ ...

integration, and cross-functional collaboration, the role ensures that all suppliers fulfil their incident management obligations, comply with agreed processes, and achieve contractual service performance targets.**Hybrid working:** The places that you work from day to day will vary according to your role, your needs, and those … unspent criminal record check (known as Disclosure and Barring Service).## **Your role**The SIAM Incident Management Team Leader is responsible for monitoring team performance, identifying trends and recurring issues, and driving continual service improvement initiatives that enhance service stability, operational resilience, and the end-user experience. By fostering ...

integration, and cross-functional collaboration, the role ensures that all suppliers fulfil their incident management obligations, comply with agreed processes, and achieve contractual service performance targets. Hybrid working: The places that you work from day to day will vary according to your role, your needs, and those … unspent criminal record check (known as Disclosure and Barring Service). Your role The SIAM Incident Management Team Leader is responsible for monitoring team performance, identifying trends and recurring issues, and driving continual service improvement initiatives that enhance service stability, operational resilience, and the end-user experience. By fostering ...

Director will work closely with QA Leads, Senior Leads, Operational Leadership, Program Management, and Account Management teams to elevate testing standards, strengthen delivery performance, and drive continuous improvement across all locations. This is a highly visible leadership role that requires a strong technical QA background combined with excellent customer … sites and service lines. Partner with operational leadership to identify improvement opportunities and raise overall testing performance. Establish clear, measurable definitions of quality, performance, and delivery excellence. Drive a culture of accountability, continuous improvement, and operational excellence across the organization. Build credibility quickly with testing teams and leadership through ...

product strategy, customer needs and commercial objectives. Own the digital capex across digital products, ensuring clear forecasting and accurate business cases. Digital Product Performance & Optimisation Own performance of the digital product against focus KPI's (e.g. adoption, engagement, digital containment). Identify and lead opportunities to improve … into clear digital product capabilities and priorities, and prioritising across multiple initiatives to maximise overall business value, with a demonstrated use of data and performance metrics (e.g. adoption, engagement, conversion, digital containment) to drive product decisions and optimisation. Proven ability to challenge, influence and align senior stakeholders ...

visualize data Partner with Data Excellence, and Engineering as well as Measurement, Analytics and Investment leadership to ensure reporting solutions are incorporating best practice metrics to assess performance, which in turn link to client business goals Be the voice of the client within DTA reporting product and service … data is tracked and exchanged in the process of digital advertising (e.g. role of adservers and other third‐party providers of campaign health performance metrics such as DoubleVerify) Life at WPP Media & Benefits Our passion for shaping the next era of media is powered by our commitment toBe ...

structured, scalable and reliable data across multiple systems. Lead the development of advanced dashboards and real‐time reporting frameworks to provide visibility into vendor performance, cost drivers and commercial trends. Translate complex datasets into actionable insights to support strategic planning, cost optimisation and performance improvement. Automation and Systems … Integration Drive end‐to‐end automation of vendor management processes, including sourcing, quoting, cost book, performance tracking and reporting. Collaborate with IT and solution architecture teams to implement integrated systems and APIs that enhance data flow and operational efficiency. Evaluate and implement digital tools and platforms (e.g., Jira ...

change management processes to minimise service disruptions Stakeholder Engagement Act as the primary point of contact for clients and internal stakeholders regarding service performance and escalations. Collaborate with cross-functional teams to understand and address service requirements and feedback. Performance Monitoring & Reporting Monitor and analyse service performance metrics to identify trends, root causes, and areas for improvement. Create detailed reports on service KPIs and SLAs for management and stakeholders. Manage, mentor, and develop service delivery teams, including service desk staff, technicians, and other support roles. Foster a culture of continuous improvement and customer focus within ...

looking for a service performance lead to join our team here at Starbucks. A place where you’re valued, challenged, and inspired. Where your voice is brewed into everything we do. At Starbucks, we’re all about you. As part of this role, you’ll be responsible for ensuring … reliable and effective delivery of technology services across EMEA. You will drive service performance across internal teams and external vendors, ensuring services meet the needs of baristas and customers. You will focus on service stability, incident management, and continuous improvement, while supporting the transition of new and enhanced services ...

Responsibilities: Lead, mentor, and develop a team of sales professionals to achieve and revenue and growth objectives. Establish and manage to clear goals, performance metrics, to foster a high-performance culture. Provide strategic guidance in deal structuring, customer engagement, and contract negotiations. Promote a collaborative and results … with senior government stakeholders, procurement officials, and key decision-makers. Leverage partnerships with technology vendors and industry associations to strengthen market positioning. Financial & Business Performance Management: Assume responsibility for meeting revenue, margin, and pipeline targets. Deliver precise sales forecasts, pipeline analyses, and financial performance reports. Ensure effective management ...

Responsibilities: Lead, mentor, and develop a team of sales professionals to achieve and revenue and growth objectives. Establish and manage to clear goals, performance metrics, to foster a high-performance culture. Provide strategic guidance in deal structuring, customer engagement, and contract negotiations. Promote a collaborative and results … with senior government stakeholders, procurement officials, and key decision-makers. Leverage partnerships with technology vendors and industry associations to strengthen market positioning. Financial & Business Performance Management: Assume responsibility for meeting revenue, margin, and pipeline targets. Deliver precise sales forecasts, pipeline analyses, and financial performance reports. Ensure effective management ...

improve service resolution, user experience, and operational efficiency. The Incident and Knowledge Analyst will work closely with suppliers and internal teams to monitor incident performance, support knowledge governance, and ensure compliance with agreed processes, standards, and service commitments. Through effective collaboration, data analysis, knowledge sharing, and continual improvement … rates.Ensure knowledge records meet agreed quality standards, governance requirements, and are regularly reviewed for accuracy, relevance, and effectiveness.Produce incident and knowledge management reporting, analysing performance metrics and providing insights to support service improvement and decision-making.Support continual improvement initiatives by promoting knowledge sharing, increasing self-service capabilities ...

improve service resolution, user experience, and operational efficiency. The Incident and Knowledge Analyst will work closely with suppliers and internal teams to monitor incident performance, support knowledge governance, and ensure compliance with agreed processes, standards, and service commitments. Through effective collaboration, data analysis, knowledge sharing, and continual improvement … knowledge records meet agreed quality standards, governance requirements, and are regularly reviewed for accuracy, relevance, and effectiveness. Produce incident and knowledge management reporting, analysing performance metrics and providing insights to support service improvement and decision-making. Support continual improvement initiatives by promoting knowledge sharing, increasing self-service capabilities ...

Test Manager, support the Software and Data Science teams by designing, developing and executing independent Test Plans and Test Procedures, covering functional, regression, performance and security testing to validate software quality. Act as an independent witness in formal test events. Review and approve technical and quality documentation in line … regulatory expectations. Collaborate with internal and external stakeholders to understand product and testing requirements. Promote a culture of quality and continuous improvement. Monitor quality performance metrics and provide insights and recommendations to drive improvements. Ensure compliance with applicable standards, procedures, and customer requirements throughout all project phases. ...

environments. Conduct and coordinate assessments of service delivery, operational processes, systems, asset management and incident management to identify improvement opportunities. Analyse operational data, service performance, incidents, trends and stakeholder feedback to identify opportunities to improve reliability, efficiency and customer outcomes. Develop structured improvement roadmaps aligned with contractual objectives, service … realised benefits against agreed objectives and implement corrective actions where required. Lead post-implementation reviews and produce reports, dashboards and executive summaries covering improvement performance and realised benefits. Identify opportunities to introduce automation, digital transformation and innovative technologies across service and operational environments. Promote a culture of continual improvement ...

support operations, senior leads, and partner networks to ensure timely resolution of incidents and requests in line with SLAs. Monitor and report on key performance metrics, operational trends, and customer insights to the Global Support Director. Implement and maintain support policies, procedures, and tools to uphold service quality. … experience leading technical support teams and meeting SLA targets. Strong background in IT infrastructure: networks, security, databases, web servers, Windows OS. Demonstrated success in performance management and team development. Skilled in managing escalations and building relationships with blue-chip clients. Proficient in data analytics and reporting tools (e.g. Power ...

will set up services for new customers and investigate alerts from the monitoring platform to inform clients of security threats. You will provide insightful performance summaries, recommend service improvements, and develop relationships with customers to deliver exceptional service. Responsibilities include: Onboarding: manage new customer onboarding to new security services … Resolution: act as point of contact for service‐related issues and resolve them with internal teams Communication: provide regular updates, address inquiries, manage expectations Performance Monitoring: track service performance metrics to identify trends and areas for improvement Process Improvement: identify opportunities to enhance delivery processes and implement ...

with Zendesk’s product roadmap, influence future innovations, and ensure a unified go‐to‐market strategy. Measure & Optimize Impact: Use Zendesk analytics and AI performance metrics (sentiment analysis, ticket deflection, time‐to‐resolution) to demonstrate ROI and inform continuous improvement. Champion AI Adoption: Collaborate with Customer Success … earning stakeholder trust. Customer-Obsessed: You listen deeply, empathize authentically, and design with the customer at the center. Analytical Storyteller: You turn data and metrics into compelling business insights. Innovative Problem Solver: You approach challenges creatively leveraging technology to unlock new opportunities and value. #LI-UK1 The intelligent heart ...

Delivery role encapsulates the responsibilities for overseeing the day-to-day bookings support operations, handling efficient and smooth processing of client enquiries, optimises team performance through well defined metrics and processes and ensures a seamless customer experience. Closely works with Operations, Product and Engineering teams to improve … operations call centre team. Operations Management: Oversee the day-to-day booking support operations, ensuring SLAs and KPIs are consistently met Monitor real-time performance metrics and identify bottlenecks, taking corrective measures such as staffing or workflow adjustments, Manage the inbound and outbound booking enquiries across YouTrack, chat ...

maturity of Made Tech’s operational capabilities incident, problem, and change management; monitoring and observability; automation and AIOps; governance; operational playbooks; runbooks; service health metrics; and 24/7/365 support patterns. You will ensure our teams have the skills, tools, and structures they need to deliver consistently … patterns, readiness assessments, patching/maintenance cycles, and resilience practices. Building and mentoring teams of engineers and operational specialists, growing capability and establishing clear performance and quality expectations. Driving operational excellence through governance frameworks, measurable KPIs/SLOs, automated monitoring, strong problem management, and continuous improvement. Developing and implementing ...

Active WMS, SAP and financial systems. Identify trends, risks, opportunities and root causes, delivering actionable insights and recommendations. Develop, maintain and enhance reporting and performance metrics across warehouse operations, inventory, transport, customer service, labour productivity, costs, budgets and financial performance. Ensure reporting information is accurate, relevant and aligned ...

subscriber base. You'll bridge technical excellence with business value, ensuring AI solutions integrate seamlessly with our telecommunications infrastructure while meeting operational, budget, and performance requirements. This role requires deep technical expertise combined with strong communication skills to work effectively with both engineering teams and business stakeholders, translating complex … ventures, ensuring seamless data flow and system reliability Design integration patterns and API strategies that connect AI services with existing platforms while maintaining security, performance, and data quality standards Collaborate with enterprise architects and engineering teams to ensure AI solutions align with overall technology architecture and infrastructure capabilities Establish ...

maintaining Service Level Agreement (SLA) compliance and fostering a culture of continual service improvement. Act as the single point of accountability for Service Desk performance, representing the function to senior leadership and client stakeholders. Key Responsibilities Service Delivery & SLA Management Own end-to-end Service Desk operations, ensuring … agreed Service Level Agreements (SLAs) and Key Performance Indicators (KPIs) are consistently met or exceeded. Monitor and report on service performance metrics including First Contact Resolution (FCR), Average Handle Time (AHT), Customer Satisfaction (CSAT), Net Promoter Score (NPS), abandonment rates, and ticket volumes Manage incident escalation processes ...

expansion, and operational excellence across the region. You will be responsible for developing and executing the regional go-to-market strategy, building a high-performance sales culture, and ensuring alignment across commercial, customer success, marketing, and product teams. This role requires a strategic and commercially driven leader with deep … increase market penetration. Lead, coach, and develop the UK & Ireland sales organization, including both New Business and Renewal Sales teams. Foster a high-performance, customer-centric culture focused on accountability, collaboration, and continuous improvement. Establish clear sales objectives, performance metrics, and development plans for all team members. ...

Ensuring service levels, processes and quality standards are consistently met Handling escalated incidents and driving issues through to resolution Monitoring ticket quality, compliance and performance metrics Supporting recruitment, onboarding, performance reviews and career development Working closely with IT teams, third‐party suppliers and project teams to ensure ...