26 to 50 of 63 SLA Jobs in the Midlands

operational ownership and leadership of IAM services within a BAU environment Managing operational service delivery, performance and service-related issues KPI/SLA management, reporting and service improvement IAM Service Design and Target Operating Model Leading service transition, knowledge transfer and shadowing Stakeholder, risk and issue management Driving continuous service ...

applicationsThe Application Support Desk Manager will act as the operational leader for the team, ensuring high levels of customer satisfaction, strong service performance against SLA targets, effective escalation management, and continuous improvement of support processes. The role serves as the key interface between Service Desk teams, end users, third-line … ManagementEnsure the effective management of incidents, requests and service issues assigned to the Application Support team. Monitor ticket queues and workload distribution to ensure SLA compliance. Oversee major application incidents and service disruptions. Ensure correct prioritisation, categorisation and escalation of tickets. Manage service performance against agreed KPIs and SLAs. ...

client account. This involves working with internal and client stakeholders to ensure all services are set up and delivered to contractual Service Level Agreements (SLA’s in line with the customer requirements, and to act as the single point of contact for all service delivery escalations. What ...

Salesforce Administrator you will be responsible for providing operational and technical support to AspireCRM’s customer base and their respective Salesforce implementations, within defined SLA periods. You will take complete ownership of all investigating, analysing, planning and implementation of support requests including bug fixes, queries and small scale development requests. ...

will always represent Swisslog in a professional manner. Ensure that all work is carried out to a satisfactory level as per the Service Level Agreement for the customer. Conduct performance management reviews. Coach and mentor your team and be a positive role model. Able to understand teams’ strengths and weaknesses. ...

Engineer, you’ll operate and maintain the TETRA Base Stations, Microwave Transmission, Enhancer equipment & Customer Control Room elements of the Airwave Network within agreed SLA’s to maintain service to our customers. Engineers are provided with the training and equipment necessary to perform network maintenance. It is the engineer ...

technical stakeholders A collaborative, team-first mindset aligned with our values of being Humble, Hungry, and Smart Experience working to formal incident management and SLA frameworks, and improving them Experience with observability and monitoring tooling (CloudWatch, Grafana, Datadog, or similar) Experience picking up an unfamiliar codebase and making it dependable ...

hands-on across technical support, systems administration and information security, supporting day-to-day operations and longer-term improvements. Main accountabilities Resolving tickets within SLA from first contact to fix, with every contact a good experience measured by client feedback. Keeping client systems healthy with proactive maintenance, monitoring and regular ...

effective operation and performance of your service area and supporting performance acrossthe wider regional team Working with the Regional Service Manager to monitor SLA compliance across the team Maintaining high standards of workmanship, both personally and across the team you support Maintaining a professional appearance and conduct that reflects ASEL ...

management functions to ensure aligned delivery, transparency, and issue resolution throughout the mobile lifecycle. The role requires strong coordination skills, managing incident queues and SLA’s, deep technical knowledge of mobile automation tools, and a commitment to delivering secure, standardised, and high-quality end-to-end mobile services. What ...

Cloud Engineering team Support virtualisation platforms, storage, backup and recovery operations Investigate and resolve infrastructure incidents and service requests, keeping tickets accurate and within SLA Carry out scheduled patching, upgrades and approved changes, following change control and technical standards Monitor infrastructure performance, utilisation and capacity, respond to alerts and escalate ...

team with client projects, team activities and business operation opportunities. Role Ensure all incoming telephone calls/queries and emails are managed to client SLA standards Review enquiries and deal with a range of issues including login issues/web guidance/transaction queries/invoice queries/authorisation requests. ...

lead one of our 24/7 support teams, managing a group of IT and Network Engineers while ensuring exceptional customer service and SLA performance. This is an ideal opportunity for someone with an MSP background who enjoys developing people, driving service excellence, and remaining technically involved when required. … continuous improvement across the service desk. Key Responsibilities Leading and managing a team of IT, Network, and Voice Engineers. Monitoring ticket queues and ensuring SLA and KPI targets are achieved. Managing escalations and supporting the resolution of complex technical issues. Communicating with customers and attending remote meetings when required. Coaching ...

Hybrid NOTE: Active SC Clearance is highly desirable. Responsibilities: Technical 80%- Call and incident Management. Respond to service calls and resolve incidents to ensure SLA targets are achieved. Increase the First Time Fix rate. Adhere to escalation procedures. Assist with technical escalations for other team members. Monitor call queue … incidents. Ensure accurate completion of all incident records and associated paperwork. Monitor and update the call management system as required. Assist with SLA reporting. Skills/Experience: 5+ years’ experience managing, maintaining, configuring and troubleshooting large scale hybrid environments. 3+ years’ experience with Microsoft Windows Server Operating Systems, Windows Active ...

stakeholder management and continuous improvement . Key responsibilities include: IAM Service Design and Target Operating Model Leading transition, knowledge transfer and shadowing KPI/SLA management and reporting Stakeholder, risk and issue management Driving continuous service improvement What we're looking for Strong IAM Service Leadership experience in a hybrid ...

repeat incidents. Review and assure quality of tickets, configurations, and documentation. Maintain clear communication with stakeholders during escalations and priority incidents. Support adherence to SLA, incident, and change management processes. What will you bring? Acts as the senior technical authority within the reactive support function, leading resolution of complex ...

Derby NOTE: Active DV Clearance is highly desirable Responsibilities: Technical 80% Call and incident Management Respond to service calls and resolve incidents to ensure SLA targets are achieved Increase the First Time Fix rate Adhere to escalation procedures Assist with technical escalations for other team members Monitor call queue … incidents Ensure accurate completion of all incident records and associated paperwork Monitor and update the call management system as required Assist with SLA reporting Skills/Experience: 5+ years’ experience managing, maintaining, configuring and troubleshooting large scale hybrid environments 3+ years’ experience with Microsoft Windows Server Operating Systems, Windows Active ...

Fully interact with other engineering team leaders to ensure consistency across shifts and best practice is shared Monitor and maintain pre-agreed SLA’s #J-18808-Ljbffr ...

Fully interact with other engineering team leaders to ensure consistency across shifts and best practice is shared Monitor and maintain pre-agreed SLA’s KION brands keep the world moving – globally, regionally, and locally. KION is the Supply Chain Solutions Company. With over 42,000 employees in more than ...

deployment, configuration and troubleshooting of database technologies. Maintain documentation and mentor colleagues. Research into areas of technical interest. Drive operational excellence and maintain SLA to the business. As a member of the wider IT Operations Team, when required assist with supporting all areas of our Infrastructure including servers and networks. ...

efficiently Requirments Proven experience as a project manager, with a track record of successfully managing multiple projects consisting of websites, digital products and SLA’s Exceptional communication and interpersonal skills, with the ability to build and maintain good working relationships with clients and team members Strong organisational and time management ...

Convergence Group is seeking an Incident Manager to own incidents from start to finish, drive resolution and keep customers informed. This hands-on role sits at the heart of our Service Desk and NOC, requiring ...

qualifications would be beneficial although training will be given: - Electrical/Electronic fault finding - Electromechanical Installation e.g. BS7671 18th Edition Wiring Regs - Understanding of SLA, NiCD and Plante batteries - Experience working with Distribution Network Operators (DNOs), UKPN, National Grid or London Underground would be beneficial - Experience with Battery chargers ...

qualifications would be beneficial although training will be given: - Electrical/Electronic fault finding - Electromechanical Installation e.g. BS7671 18th Edition Wiring Regs - Understanding of SLA, NiCD and Plante batteries - Experience working with Distribution Network Operators (DNOs), UKPN, National Grid or London Underground would be beneficial - Experience with Battery chargers ...

qualifications would be beneficial although training will be given: - Electrical/Electronic fault finding - Electromechanical Installation e.g. BS7671 18th Edition Wiring Regs - Understanding of SLA, NiCD and Plante batteries - Experience working with Distribution Network Operators (DNOs), UKPN, National Grid or London Underground would be beneficial - Experience with Battery chargers ...