51 to 63 of 63 SLA Jobs in the Midlands

supply agreements, negotiate terms and protect healthy GP margins. Collaborate closely with internal delivery leads and recruitment teams to ensure seamless account implementation and SLA fulfillment. How you stand out: We are seeking proven tech recruitment consultants, BDM's or IT sales specialists with a track record of delivering talent ...

Bias Engineer to install and maintain critical plant and equipment in data centre environments, ensuring rapid fault rectification. You will respond to breakdowns within SLA and manage power systems including UPS and cooling modules. Role requires strong knowledge of electrical installations, building management systems and a proactive maintenance approach ...

Bias Engineer to maintain and upgrade electrical systems in critical environments such as data centres or trading floors. You will respond to breakdowns within SLA, manage modular UPS systems, monitor power quality, and ensure safety and regulatory compliance across client sites. Essential: 18th Edition; desirable: BMS/HVAC experience ...

week paying 21.64/hr paye or circa 27 umbrella. Based in Burton on Trent. React to breakdown maintenance requests within the required SLA's Technical awareness of computer room/call centre/trader operations and experience of power, UPS, CPS, distribution, cooling etc Repairs to modular UPS systems ...

call reduction Ensure that all customers receive an efficient, professional, high quality and consistent support in accordance with the Service Level Agreement Manage SLA adherence and customer satisfaction from transition/deployment through to on-going BAU service in line with contractual service levels and deliverables Attend service review meetings ...

service delivery. Overall delivery of the Evergreen Service to customer On site customer visits – as required Production of MI and dashboard reports SLA and contractual delivery Understands and engages customer ITIL process Ensures all users are identified, approved, and scheduled for release and communicate outcomes to all stakeholders Provide weekly … process and Verdant tooling Proactively manage exceptions and challenges relating to Feature Release deployments Production of Management Information where required (KPI’s/SLA’s) Collaboration with all Evergreen team members New Customer/Rotation – 10% Manages on-boarding process and identifies any gaps New customer adoption/acceptance into ...

troubleshoot connectivity issues. Investigate software-related incidents and liaise with internal technical support teams where required. Complete service reports and documentation accurately. Ensure customer SLA and response time requirements are consistently achieved. Provide a high level of customer service and technical support on-site. Participate in an on-call rota … kiosks. Understanding of CCTV, access control or intelligent transport technologies. CompTIA Network+, Cisco, Microsoft or similar certifications. Experience working within a service-level agreement (SLA) driven environment. What's On Offer Salary up to £35,000 depending on experience. Company vehicle. Company fuel card. First fix bonus scheme. Mobile phone ...

Req ID: 62430Job Function: EngineeringPosting Start Date: 16/09/2026Posting End Date: 28/09/2026Division: UK BusinessJob Location: GBR BT Customer Site, GBR Derby - Rolls RoyceAdvertised Salary: Competitive Salary + Great ...

support operations across our customer sites, ensuring incident management and other ITIL based processes are followed while helping to ensure our SLA & SMA obligations are always met and delivered to the highest standards. As a support engineer, you will be an integral part of our customers daily operations where … running of IT and manufacturing systems for your site What success in this role looks like: Resolving of assigned incidents within SLA timeframes, ensuring seamless IT operations for our customers Building strong relationships with on-site teams, resulting in high levels of customer satisfaction and positive feedback Identifying and implementing ...

Senior Network Engineer or Support Engineer. Strong hands‐on experience across network technologies including routing, switching, firewalls, and WAN environments. Experience working in SLA‐driven, managed service environments. Ability to handle major incidents and complex technical challenges. Strong mentoring, communication, and leadership skills. Experience with change control, governance, and best … repeat incidents. Review and assure quality of tickets, configurations, and documentation. Maintain clear communication with stakeholders during escalations and priority incidents. Support adherence to SLA, incident, and change management processes. Behaviours Leads by example through strong technical ownership and professionalism. Provides calm, clear direction during complex or high‐pressure situations. ...

orders are effectively managed from initial request through to completion. The successful candidate will take ownership of Jeopardy Management , proactively monitoring jobs approaching Service Level Agreement deadlines, coordinating with stakeholders, and helping to minimise contractual deductions through effective administration and communication. Key Responsibilities Monitor maintenance work orders from initial help … accurate records and job information within internal management systems. Support reporting requirements and performance monitoring activities. Work closely with operational teams to improve Service Level Agreement performance and reduce service deductions. Provide general administrative support to the Facilities Management team. About You To be successful in this role, you will ...

transition to operations, and ongoing delivery for a key client account. You will work closely with internal and client stakeholders to ensure services meet SLA requirements and client expectations. The role requires strong ITIL knowledge, SIAM understanding, and proven relationship management within outsourcing environments, including engagement with senior levels ...

IT Engineer Location: Hereford (You can also be based out of our offices in Cardiff or Bristol) Salary: £28,000 - £35,000 The successful candidate will be delivering high-quality communications solutions to customers by ...