1 to 25 of 2,942 SLA Jobs in the UK

of their ability Excellent customer service skills, the ability to build strong relationships across the broader IT teams and business Experience working to Service Level Agreement targets Ability to use remote control tools and provide effective telephone/remote support Experience providing PC support including image creation, building, configuring and More ❯

service management tool, following initial triage. The team works closely with colleagues from all areas and support partners to help resolve incidents within agreed SLA’s. What we are looking for in a candidate... IT work experience gained from a role within a business or IT-related study – (Essential) Experience More ❯

escalations through to resolution Communicate effectively with business stakeholders, internal and/or 3rd party support teams Ensure resolution of incidents according to agreed SLA's Apply problem solving skills to recreate, debug, identify and resolve issues Perform root cause analysis of issues to prevent reoccurrence Form part of the More ❯

escalations through to resolution Communicate effectively with business stakeholders, internal and/or 3rd party support teams Ensure resolution of incidents according to agreed SLA's Apply problem solving skills to recreate, debug, identify and resolve issues Perform root cause analysis of issues to prevent reoccurrence Form part of the More ❯

escalations through to resolution Communicate effectively with business stakeholders, internal and/or 3rd party support teams Ensure resolution of incidents according to agreed SLA's Apply problem solving skills to recreate, debug, identify and resolve issues Perform root cause analysis of issues to prevent reoccurrence Form part of the More ❯

escalations through to resolution Communicate effectively with business stakeholders, internal and/or 3rd party support teams Ensure resolution of incidents according to agreed SLA's Apply problem solving skills to recreate, debug, identify and resolve issues Perform root cause analysis of issues to prevent reoccurrence Form part of the More ❯

methods Good technical knowledge of Microsoft products including Windows 10, Windows Server, Azure and Domain Local Active Directory and Exchange. Experience of working to SLA’s and OLA’s. Strong Organisational skills. Flexibility to meet customer needs. Keen focus on service and the continuous improvement of service. Confident and capable More ❯

communication skills, with the ability to translate complex technical issues for non-technical stakeholders Strong customer-centric mindset with a focus on service quality, SLA adherence, and long-term user satisfaction Proven leadership in cross-functional collaboration with business units, IT teams, and external vendors Strategic thinker with the ability More ❯

escalations through to resolution Communicate effectively with business stakeholders, internal and/or 3rd party support teams Ensure resolution of incidents according to agreed SLA's Apply problem solving skills to recreate, debug, identify and resolve issues Perform root cause analysis of issues to prevent reoccurrence Form part of the More ❯

supporting over 200+ users. Excellent communication skills, capable of translating complex technical issues for non-technical stakeholders. Customer-centric mindset focused on service quality, SLA adherence, and user satisfaction. Proven leadership in cross-functional collaboration with business units, IT teams, and external vendors. Strategic thinking with a focus on immediate More ❯

energy to achieve goals in a timely and effective manner. The role involves managing a helpdesk, ensuring all incidents are completed promptly without breaching SLA, and maintaining clear communication of support or project issues, including timely escalation to line management. Key Responsibilities: Managing the helpdesk to ensure all incidents and More ❯

to ensure the call answering KPI’s are maintained. Diagnose and resolve level 2 incidents and aim to meet response and resolution within predetermined SLA’s. Provide onsite and remote desktop and server support. Build rapport with all new and existing clients to develop positive working relationships. Manage, update and More ❯

within a fast-paced, technology-focused environment. Senior IT Support Engineer responsibilities: Provide exceptional IT support (1st, 2nd, 3rd line) and resolve incidents within SLA timeframes. Plan, implement, and maintain IT software systems, ensuring seamless integrations and upgrades. Monitor key systems, perform administrative tasks, and maintain software/hardware asset More ❯

Directory, deploying SCCM builds, and Time Management. Key Responsibilities Respond to IT support requests (incidents and service requests) promptly, politely, and efficiently, adhering to SLA timeframes using our IT Service Management tools. Analyse and resolve support issues across support levels, collaborating with other support teams (Infrastructure, Application Support, Networks, etc. More ❯

and Exchange Server. In this role, you will manage support cases, troubleshoot issues, and host remote sessions. You will also maintain customer contact, meet SLA targets, and help clients understand system functionality, contributing to a team that values unity, integrity, and quality. Apply Today If this job aligns with your More ❯

Carry out initial triage; troubleshoot and resolve incidents where possible or escalate to appropriate resolver groups. • Manage and track incidents through to resolution, ensuring SLA compliance throughout. • Ensure requests are fulfilled promptly and updates are communicated to users. • Create and maintain knowledge base articles to improve service delivery. • Use knowledge More ❯

PC/laptop management via Active Directory. Proven analytical, troubleshooting, and problem-solving skills. The ability to multi-task, effectively determine priorities and meet SLA’s. Excellent communication, rapport building and internal customer service skills. Your success is our success and that’s why we will support you in reaching More ❯

areas of expertise, stay informed of latest technology roadmaps, security notifications, and bug/hot fixes Ensure vendors provide proper levels of support, maintain SLA’s and provide root cause analysis for escalated issues Work with application and infrastructure architects, application teams, and other infrastructure groups to ensure both new More ❯

that cannot be divulged to individuals outside of GIS, Financial Management Systems the Systems Operation Center groups. Responsibility for Results: Keep incidents within Service Level Agreement timelines Keep the other team members and end users informed regarding the status of incidents and escalate as appropriate when additional assistance is required More ❯

tools (e.g. Wireshark); Knowledge of help desk system and managing service requests/incidents/problems. Respond to users with set service level agreements (SLA’s); Provide 3rd line technical support and assist 1st/2nd line support resolution. Attention to detail and the ability to meet agreed build standards. More ❯

proactive management tasks, as well as in response to incidents and monitoring alerts covering minor issues to major business critical incidents. Operate to defined SLA, OLA and KPI models, in alignment with ITIL best practice and client commitments. Develop and maintain documentation and knowledge management of client and internal systems More ❯

ITSM tools like ServiceNow. Understanding of network infrastructure and protocols. Excellent communication skills. Professional, proactive, and organized work approach. Knowledge of ITIL processes and SLA/KPI management. Experience in multicultural, global environments. Certifications (Preferred): CompTIA A+, University/College certifications, ITIL Foundation. Language: Fluent English required; additional regional languages More ❯

Responsibilities Provide 3rd line application support, including incident triage, root cause analysis, and resolution Collaborate with internal teams and third-party vendors to meet SLA targets Proactively monitor and maintain application systems, updates, and patching Support technical design reviews and environment deployments for internal projects Maintain clear and up-to More ❯

support to our external customers. The Service Desk Support Engineer will assist and diagnose hardware, software and network-related issues, ensuring we achieve our SLA’s and KPI’s. This role is required to deliver high levels of customer satisfaction whilst meeting our continuous service delivery demands. Service Desk colleagues More ❯

Service Desk Analyst Will Provide frontline technical support across multiple business areas for all software applications and end user computing hardware. Work to agreed SLA’s and KPI’s, using ITSM tools to prioritize, resolve, and reassign tickets as soon as possible after they are logged. Provide technical support service More ❯