1 to 25 of 363 SLA Jobs in the UK

Strong analytical and problem-solving skills with data-driven decision-making capabilities Excellent interpersonal and communication skills for engaging with stakeholders at all levels Experience with IT service reporting, SLA management, and performance metrics Understanding of modern IT infrastructure including cloud services, networking, and security principles Ability to balance technical requirements with business priorities Preferred Skills and Qualifications Bachelor's More ❯

with experience in incident, change, and problem management processes. Proficiency in Power BI, with the ability to build dashboards that visualise deployment metrics, cloud cost trends, incident volumes, and SLA performance, using DAX and Power Query for data modeling. On-Call Support - Provide on-call support outside of standard working hours as and when required to ensure continuity of service More ❯

s Joiners, Movers, and Leavers (JML) process. You will provide essential administrative and coordination support to ensure that the department runs efficiently performing duties such as team scheduling, reporting, SLA monitoring, documentation, IT procurement, stakeholder management, along with looking at continuous improvement activities. This role would suit someone with a background in Administration, Service Delivery, IT Operations, IT Coordination, Executive More ❯

a positive and high-performance culture. Manage daily workloads, monitor ticket queues, and ensure appropriate coverage across shifts. Oversee the logging, categorization, and resolution of incidents and requests, ensuring SLA compliance. Act as the primary escalation point for unresolved or critical 1st Line issues. Monitor and manage ticket queues to ensure timely and consistent customer support. Maintain accurate and detailed More ❯

will be doing: Act as the first line of support for IT queries, incidents, and requests via phone, email, and ticketing system. Log, prioritise, and categorise tickets accurately, ensuring SLA targets are met. Provide first-time fixes wherever possible, escalating to specialist internal departments when necessary. Troubleshoot and support hardware, software, networking, and user access issues. Administer user accounts, permissions More ❯

will be doing: Act as the first line of support for IT queries, incidents, and requests via phone, email, and ticketing system. Log, prioritise, and categorise tickets accurately, ensuring SLA targets are met. Provide first-time fixes wherever possible, escalating to specialist internal departments when necessary. Troubleshoot and support hardware, software, networking, and user access issues. Administer user accounts, permissions More ❯

reporting, and build long-term relationships by understanding client goals, challenges, and success metrics. Confidently handle conversations up to C-level. Drive data-driven reporting : Monitor and report on SLA metrics, create service reports, and support licensing, capacity, and availability planning. Transparency is key. Champion process improvement : Identify root causes, streamline workflows, and introduce innovations that enhance client outcomes. Collaborate More ❯

and troubleshoot complex problems to identify effective solutions. Monitor and manage ERP incidents, ensuring timely resolution and clear communication with customers. Escalate high-priority incidents and non-conformance with SLA as needed. Provide guidance and assistance to end-users on system functionality, processes, and best practices. Effectively manage and prioritise the outstanding call list. Proactively monitor and update assigned incidents More ❯

user administration in Azure AD (Entra ID). Strong customer service and communication skills with both technical and non-technical users. Ability to triage, prioritise, and resolve issues within SLA targets. Team player who works well in a collaborative, multi-client environment. Desirable Expertise: Microsoft certifications (Dynamics 365 Fundamentals: ERP or CRM, Power Platform, or Microsoft 365). Experience with More ❯

user administration in Azure AD (Entra ID). Strong customer service and communication skills with both technical and non-technical users. Ability to triage, prioritise, and resolve issues within SLA targets. Team player who works well in a collaborative, multi-client environment. Desirable Expertise: Microsoft certifications (Dynamics 365 Fundamentals: ERP or CRM, Power Platform, or Microsoft 365). Experience with More ❯

user administration in Azure AD (Entra ID). Strong customer service and communication skills with both technical and non-technical users. Ability to triage, prioritise, and resolve issues within SLA targets. Team player who works well in a collaborative, multi-client environment. Desirable Expertise: Microsoft certifications (Dynamics 365 Fundamentals: ERP or CRM, Power Platform, or Microsoft 365). Experience with More ❯

user administration in Azure AD (Entra ID). Strong customer service and communication skills with both technical and non-technical users. Ability to triage, prioritise, and resolve issues within SLA targets. Team player who works well in a collaborative, multi-client environment. Desirable Expertise: Microsoft certifications (Dynamics 365 Fundamentals: ERP or CRM, Power Platform, or Microsoft 365). Experience with More ❯

user administration in Azure AD (Entra ID). Strong customer service and communication skills with both technical and non-technical users. Ability to triage, prioritise, and resolve issues within SLA targets. Team player who works well in a collaborative, multi-client environment. Desirable Expertise: Microsoft certifications (Dynamics 365 Fundamentals: ERP or CRM, Power Platform, or Microsoft 365). Experience with More ❯

sites so you will need to be open to flexible working hour. Tasks/Responsibilities Operational Day-to-day management of new and existing tickets assigned to you ensuring SLA’s are met and KPI requirements are fulfilled. Logging, management and ownership of Incidents and Service Requests via the IT ticketing system providing first time fixes where appropriate Interaction with More ❯

sites so you will need to be open to flexible working hour. Tasks/Responsibilities Operational Day-to-day management of new and existing tickets assigned to you ensuring SLA’s are met and KPI requirements are fulfilled. Logging, management and ownership of Incidents and Service Requests via the IT ticketing system providing first time fixes where appropriate Interaction with More ❯

Architectto ensure that appropriate technical resources are trained and then aligned to work streams, toensure a seamless and consistent delivery of cyber security services to agreed Service Level Agreements (SLA's) and technical standards. The post holder will require "hands on" technical skills on a wide range of technologies to support the team in providing cyber security services. The post More ❯

this system, there is no opportunity for remote working and the support team work flexibly to maintain a constant presence during working hours. There are no out-of-hours SLA's associated with this system. Skills Required: Management Azure DevOps environment and infrastructure Virtual and physical servers (Windows and Linux) and administration of VMware vSphere environment Knowledge DevOps concepts and More ❯

implementation of service improvement initiatives and process enhancements. Maintain accurate records of hardware and software assets, ensuring effective inventory control Liaise with third-party suppliers and vendors to ensure SLA adherence and timely issue resolution. Assist with the introduction of new services and technologies into live support. Champion IT service best practices and contribute to evolving support standards and procedures. More ❯

IT Service Management team to deliver high-quality service. Identify and suggest opportunities for process improvement and automation. Monitor and manage Service Desk workstreams to maintain queue health and SLA compliance. Provide ad-hoc onsite support for allocated regional sites as required. Assist with IT projects and change activities as directed by management Key Skills and Knowledge Required: Knowledge of More ❯

development plans * Own and optimise the ServiceNow platform, driving adoption and alignment with organisational goals * Manage daily operations, allocate resources effectively and monitor incident and request trends to ensure SLA compliance * Embed ITIL best practices across all service management disciplines, including Incident, Problem, Change, Release and Major Incident Management * Oversee third-party service providers, ensuring contractual and performance standards are More ❯

applications team, End user security management. Required experience: Extensive Service Desk experience: Running a modern user centric support function in an international business. Creation, monitoring and reporting of relevant SLA and KPI metrics Acting as an ambassador to end users, and working directly with users to meet their needs Management of ITSM tools (service desk, auto deployment, patching, remote support More ❯

to be on site 5 days a week at the client's site at Barrow-in Furness. Your role: Take ownership of 2nd line support responsibilities, resolving incidents within SLA and contributing to a target of fewer than 2% incidents per month. Complete assigned tasks within agreed timeframes, ensuring quality and consistency. Carry out NSR (Non-Standard Request) tasks within More ❯

V, SRM vSAN, VCF, Tanzu Aria Suite (vRealize) PowerCLI, vRO, Terraform Networking fundamentals Microsoft Azure, SCCM, Intune SQL Server, AD, ADFS Windows Server, Hyper-V Azure AD, Debugging Tools SLA & escalation management Linux RHEL, CentOS, Ubuntu Bash, Python, Ansible Docker, Kubernetes Systemd, YUM/APT CI/CD familiarity Desirable Skills & Growth Potential We know great engineers arent built from More ❯

Microsoft Azure and cloud migration projects Knowledge of backup solutions (e.g., Acronis) Experience with email migration tools Key Responsibilities: Respond to customer calls and support tickets, resolving issues within SLA Provide remote and occasional on-site support for installations and fault resolution Maintain clear communication with clients regarding ticket progress Escalate critical issues appropriately and liaise with suppliers when needed More ❯

and security. Administer servers, virtualisation and user hardware. Manage software deployments and compliance processes, including ERP systems. Monitor and maintain Microsoft 365, Azure and identity services. Oversee Helpdesk operations, SLA compliance and incident resolution. Lead IT projects and implement process improvements. Maintain IT documentation and ensure governance standards are met. Drive security improvements and maintain compliance with industry standards. Support More ❯