1 to 25 of 620 SLA Jobs

IT Service Desk Analyst to join our Service Desk. This presents an excellent career development opportunity to join an experienced team. You will provide exceptional IT support to internal colleagues, prioritising the delivery of the best client experience. As the first point of contact for all incidents and service requests … service management processes and standards. You will escalate tickets as necessary while maintaining accurate records and keeping callers informed throughout the request and incident lifecycle. What you'll be doing Identify repeat issues and implement better working practices for high-quality service delivery to help drive continuous improvement Meet SLA more »

significant results on project or operational deliverables, whilst also owning a variety of activities ensuring compliance with project milestones and customer KPI’s and SLA’s. You must be an effective communicator, comfortable directly engaging with customers and colleagues. You must also demonstrate an analytical and systematic approach to technical more »

Line Support Engineer Salary: £35k-£36k Location Eynsham Summary: This is an exciting opportunity for a 3rd Line Support Engineer to work in a Service Support Team supporting a mix of education and commercial customers. The role involves providing support for customers' on-premises physical and virtualised Windows environments, EE … if required. Key Responsibilities: To provide a professional technical advisory, diagnostic and repair support service to the customer within a Service Team, via telephone, email, and remote support. To manage all incidents within agreed SLA timescales, escalating where required ensuring that timescales are met. To ensure all support work undertaken more »

posture. The Senior Information Security Analyst is highly engaged in risk management and mitigation, including evaluating vendor risk, examining vendor contracts for terms of service, understanding third-party risk, and data privacy issues. The analyst serves as an expert on cybersecurity protection, detection, response, and recovery. This individual is responsible … privacy and security standards and regulations. Provides internal customer support via assigned tickets for security-related issues, while ensuring assignments are resolved within assigned SLA's. Evaluate and implement CIS critical security controls where necessary. Will provide input into cybersecurity strategic roadmap and annual budget. Adhere to applicable change management more »

We have an exciting opportunity for a Service Desk Analyst to join our IT team, within our Fenwick Newcastle office. What’s in it for you? 33 Days Annual Leave (which includes 8 bank holidays) and a buying holiday benefits scheme in which you are eligible to buy a further … our IT Service Desk Analyst role… The Service Desk team are critical in providing the business with 1st Line support to all back-office users across the UK. Working as a team, you’ll ensure all incidents and service requests are logged correctly in the IT service management tool, following … initial triage. The team works closely with colleagues from all areas and support partners to help resolve incidents within agreed SLA’s. What we are looking for in a candidate… IT work experience gained from a role within a business or IT-related study – (Essential) Experience of working on an more »

Salary: 30k-35k Primary activities: Provide level 2 server, network and desktop technical support, diagnosing customer issues and providing a high level of first time fix Incident and problem management - taking over from 1st line engineers where escalation is required Provide exceptional service support to internal and external customers Provide … solution(s)/work around(s) to incident and problems highlighting and escalating concerns over delivery to agreed customer SLA's Responsible for achieving agreed service levels at both team and individual level Responsible for ensuring that all tickets within the team are analysed for urgency and impact and then more »

IT Support Engineer Level 2 Shift Auxilion is growing the team, our team in Sheffield is the escalation for Auxilion level 2/3 support and remote monitoring and management of client infrastructure. You will be working in our City Centre based office. The team is comprised of a number … monitoring of the supported estate through a number of key monitoring (RMM) tools Ensure user tickets and monitoring alerts are handled per pre-defined SLA's for response time, updates and closure Respond to requests via monitoring tools, email requests etc Participates in availability, capacity and change management processes. You more »

requirements, your expertise will ensure the delivery of outstanding customer service. Benefits: 20 days holiday plus bank Holidays (Rising to 25 after years of Service) Regular payment reviews Hybrid working arrangements Expensed travel to sites Generous company pension Training and development Mon - Fri (8:30 - 17:30) Private Healthcare plan … Adhere to SLAs (Service Level Agreements) to ensure timely resolution of client issues. Effectively prioritise and manage multiple open tickets. Technical Skills: Windows Server 2016+ Operating systems 10/11 Hyper V or VMWare Azure AD/Active Directory O365/Office 365 Admin Work on SLA Agreements Hardware/ more »

Office (2010/365), Antivirus, Printers & Active Directory Achieve both personal and team Golden KPIs targets such as customer satisfaction Working in order of SLA and priority of tickets System documentation Requirements Great customer service skills Positive and passionate about technology Good problem solving skills 1st Line level Experience with more »

About Us We are a managed service IT provider and IT Consultancy providing managed IT support to small and medium businesses. The products and services we sell are undoubtedly comprehensive and competitive. Feedback recieved tells us our back-office team is delivering outstanding service ensuring the story we tell is … The Tier 2 IT Support Engineer Job We are seeking a Tier 2 IT Support Engineer who possesses a passion for providing quality customer service and has strong communication skills. This role will provide Tier 2 technical assistance and support for incoming queries and issues related to computer systems, software … is negotiable Starting at £25k per annum up to 33k per annum dependent upon experience. Extended working hours may be required to cover certain SLA periods on client agreements. Currently these are not 24-7 and as such would not go beyond 6pm and would only be helpdesk cover and more »

manner using available resources Perform hardware and software installations, configurations and updates as needed. Assist the IT Team in all matters relating to IT service desk operations and adhere to all internal Standards Create and maintain troubleshooting documentation. Install and maintain computer hardware, software clients, laptops, audio/visual equipment … skills Excellent verbal and written communication skills Ability to quickly and efficiently identify IT systems issues/outages and escalate where required to ensure SLA targets are Effectively manage own time and workloads Ability to maintain a professional manner under pressure Ability to build and maintain effective and productive working more »

the role The IT Service Desk is the front line for the IT Division. They are the ambassadors for the team and THE key point of contact. The purpose of the job is to deliver great service consistently in every interaction with the IT Service Desk. This role requires a … team supporting a range of different types of customers and systems. As an IT Service Desk 1st Line Analyst you will be required to answer and log all calls in a timely manner (within SLA), and provide assistance, support and troubleshooting, aiming for First Contact resolution wherever possible and escalating more »

Job Title :Service Desk Engineer (2nd Line) Location : Bolton office-based role Flexible Working : Some flexibility after probation Contract Type : Permanent Salary: £26,000 per annum plus benefits Want to work 1 day less per week for full pay? Were taking part in the 4 day working week pilot. Could … support, and log interactions through the service desk ticketing system get the support they need. You will be responsible for troubleshooting and resolving issues including incidents, problems, and service requests, and provide clear and consistent communication to the end user within agreed SLA's. In addition to supporting queries raised more »

Company Description TECEZE is a leading IT Service Provider across all public and private sectors. We provide a wide range of Information Technology services, helping our clients make the most out of their legacy IT systems while also harnessing the power of emerging technologies. Our team includes technicians who have … the return on their technology investments, and our clients benefit from an expanded technical resource pool, true 24/7 support service operation, and years of experience in service delivery. Our key specialities include IT managed services and outsourcing, hardware supply, AV solutions, remote working solutions, and more. This business … 2nd line analyst/engineer and will have a good level of competency in the following: Duties & Accountabilities: • To provide 2nd line support to a portfolio of prestigious clients • Monitor systems and identify performance issues proactively • Work within strict SLA timeframes and manage escalation of incidents within defined timelines • Identify more »

is a leading provider of IT outsourcing and IT managed service solutions for global IT service providers. As part of the Auxilion Group you will work closely with the in-house team to provide the best possible technical service and customer experience that the client requires. As an organization, we … our employees access to an online training platform, career progression and a supportive environment. The RMM team in Sheffield is the escalation for Auxilion level 2/3 support and remote monitoring and management of client infrastructure. The shift team is comprised of 8 L2 engineers and 4 L1/… tools Creating customer Infrastructure reports detailing capacity performance across a wide range of architectures Ensuring tickets and monitoring alerts are handled per pre-defined SLA's for response time, updates and closure times. Creating and actioning incidents, changes, and projects covering VM creation, Hardware and storage provisioning, Windows O.S, Hardware more »

customers. We will have a high customer focus being actively involved in the support and development of the service including: the resolution of support cases, live service monitoring and maintenance, new service provision and continuous improvement projects. You will provide high quality operational and technical support to customers and will … provide L3/L4 analytical incident management and resolution alongside project-based deliverables across a large, expanding customer base to ensure quality service delivery and Service Level Agreement compliancy. What you will be doing: Enjoy working with a collaborative team of varied disciplines, skills, and experience Contribute to the planning more »

contracted SLAs. We’re looking for someone to support our continuous service improvement program, proactively contribute to our knowledge management program, and bring ideas and innovation to our service. DETAILED JOB DESCRIPTION: • Manage incoming phone calls/self-service requests/alerts and resolve at first point of contact or … such as password resets, installing printer drivers, reinstallation of applications, and Outlook profile issues. • Author processes, knowledge articles and working instructions • Work within challenging SLA’s and follow escalation paths to the leadership team and product specialists promptly when required • Demonstrate the ability to methodically work through issues • Achieve high more »

In this role, you will play a crucial part in maintaining a high standard of client care as they expand service delivery capabilities. This position is ideal for an accomplished 2nd Line IT Support Engineer - Remote who is ready to take the next step in their career. Client Details Our … the Service Desk. On board new hires and off board employees. Troubleshooting & On site and remote laptop/mobile device support Support for peripherals, hardware, and software. Software, hardware, and peripheral support. Uphold a superior level of client satisfaction. Maintain services within the group, in line with SLA's/ more »

contracted SLAs. We're looking for someone to support our continuous service improvement program, proactively contribute to our knowledge management program, and bring ideas and innovation to our service. DETAILED JOB DESCRIPTION: * Manage incoming phone calls/self-service requests/alerts and resolve at first point of contact or … such as password resets, installing printer drivers, reinstallation of applications, and Outlook profile issues. * Author processes, knowledge articles and working instructions * Work within challenging SLA's and follow escalation paths to the leadership team and product specialists promptly when required * Demonstrate the ability to methodically work through issues * Achieve high more »

contracted SLAs. We're looking for someone to support our continuous service improvement program, proactively contribute to our knowledge management program, and bring ideas and innovation to our service. DETAILED JOB DESCRIPTION: * Manage incoming phone calls/self-service requests/alerts and resolve at first point of contact or … such as password resets, installing printer drivers, reinstallation of applications, and Outlook profile issues. * Author processes, knowledge articles and working instructions * Work within challenging SLA's and follow escalation paths to the leadership team and product specialists promptly when required * Demonstrate the ability to methodically work through issues * Achieve high more »

seeking a talented individual to join our clients Service Support Team, providing exceptional support to a diverse clientele, including both education and commercial customers. Role Overview : As a 3rd Line Systems Engineer, you'll be at the forefront of our Service Support Team, offering expert support for on-premise physical … am to 6.00 pm. Key Responsibilities: 🛠️ Provide top-notch technical advisory, diagnostic, and repair support via telephone, email, and remote assistance. 🚨 Manage incidents within SLA timescales, escalating when necessary to meet deadlines. 📝 Accurately record support work on Service Management Systems (SMS) and keep it up-to-date. 👥 Support junior team more »

seeking a talented individual to join our clients Service Support Team, providing exceptional support to a diverse clientele, including both education and commercial customers. Role Overview : As a 3rd Line Systems Engineer, you'll be at the forefront of our Service Support Team, offering expert support for on-premise physical … am to 6.00 pm. Key Responsibilities: ️ Provide top-notch technical advisory, diagnostic, and repair support via telephone, email, and remote assistance. Manage incidents within SLA timescales, escalating when necessary to meet deadlines. Accurately record support work on Service Management Systems (SMS) and keep it up-to-date. Support junior team more »

DOING? As a result of some exciting programme wins, we currently have a permanent vacancy for an Infrastructure Architect to support the transition & in-service running (inc capability upgrades) of an IT application and infrastructure solution providing support to a critical operational end user. The preferred candidate will demonstrate effective … Your passions and experience will help you become a technical specialist and process owner with our Operations Support services including service improvement and add further value to our service offerings. You will be expected to contribute towards the creation and ongoing maintenance of technical documentation and provide material to support … significant results on project or operational deliverables. Whilst also owning a variety of activities ensuring compliance with project milestones and customer KPI’s and SLA’s. You must be an effective communicator, comfortable directly engaging with customers and colleagues. You must also demonstrate an analytical and systematic approach to technical more »

per year based on experience Monday-Friday Hyrbid working Our client is looking to add a Service Desk Engineer to the business due to an increase in workload. This role would ideally suit someone in a 2nd Line role looking to move into 3rd Line in 12-18 months. Some … Responsibilities: Diagnose and fix IT issues Liaise directly with customers regarding technical issues Log work and fixes into a helpdesk system Work to Service level agreements (SLA) Incident management Resolve Technical issues Support customers and provide a great level of customer service Essential Skills and Experience: A good level of more »

Netwirking are helping a client based in North Shields as they look to add a Service Desk Engineer to the business due to an increase in workload. This role would ideally suit someone in a 1st Line role looking to move into 2nd Line in 12-18 months. To be … Responsibilities: Diagnose and fix IT issues Liaise directly with customers regarding technical issues Log work and fixes into a helpdesk system Work to Service level agreements (SLA) Incident management Resolve Technical issues Support customers and provide a great level of customer service Essential Skills and Experience: A good level of more »