Director of Customer Experience & Service Transformation
- Hiring Organisation
- Jobleads-UK
- Location
- Greater London, England, United Kingdom
strong understanding of market trends, regulatory landscape, and customer needs.Strong knowledge and experience of Service Transformation, leveraging technology such as CRM & CCaaS platforms (e.g. Salesforce, MS Dynamics, Google Dialogflow, Nice, Genesys etc), customer care operations and customer journey design.Proven track record of delivering complex transformation programmes in the insurance sector.Respected … alike through well-crafted stories and messagingIt would be a bonus if you had:Experience working with at least one of these platform providers –Salesforce, Microsoft Dynamics, Nice, Genesys, AWS, Google DialogflowWe don’t just believe in inclusion, we actively go out to making it a working reality. Driven ...