1 to 25 of 96 Service Analyst Jobs

Support Analyst, Service Desk, 1st line, Entry-level COR7380 An excellent, award winning company seeks a Support Analyst/Service Desk Analyst – with some existing commercial IT experience - for a varied role within a dynamic SME environment. The Role In a varied and highly-visible role, the Support Analyst/Service Desk Analyst … involved in some interesting and varied project work. My client operates a modern Microsoft environment based-around core technology including Windows 10, Office 365 and Active Directory. The Support Analyst/Service Desk Analyst will be based in the office up to 5 days week, but with the possibility of a day a week working from home. … The Company The Support Analyst/Service Desk Analyst will be joining a well-established Managed Service Provider with ambition and a clear plan for growth. Vendor-neutral, their commitment to quality has seen them partner with over 1,000 UK businesses, varying in size and industry. Benefits Some of the benefits on offer for the More ❯

Support Analyst, Service Desk, 1st line, Entry-level COR7380A An excellent, award winning company seeks a Support Analyst/Service Desk Analyst – with some existing commercial IT experience - for a varied role within a dynamic SME environment. The Role In a varied and highly-visible role, the Support Analyst/Service Desk Analyst … involved in some interesting and varied project work. My client operates a modern Microsoft environment based-around core technology including Windows 10, Office 365 and Active Directory. The Support Analyst/Service Desk Analyst will be based in the office up to 5 days week, but with the possibility of a day a week working from home. … The Company The Support Analyst/Service Desk Analyst will be joining a well-established Managed Service Provider with ambition and a clear plan for growth. Vendor-neutral, their commitment to quality has seen them partner with over 1,000 UK businesses, varying in size and industry. Benefits Some of the benefits on offer for the More ❯

Job title : L2 Service Desk Analyst Salary: £32,000 p/a Location: Nottingham (Night shifts are fully remote) Schedule: 4 days on, 4 days off (4 x 12-hour day shifts in the office, and 4 x 12-hour night shifts) Benefits: Private Healthcare, Pension, 25 days holiday rising to 30 over 5 years, Group Life Insurance … Income Protection, Gym Discounts, Free Fuel Fridays, Employee of the Quarter, Employee Referral program and many more. We're looking for a skilled and customer-focused L2 Service Desk Analyst to join the service desk team in Nottingham. You'll play a vital role in providing 2nd line support, proactively resolving escalated incidents and service requests … and ensuring customers receive an excellent level of service in line with SLAs. This is a varied role that covers End User Support, Infrastructure, Networking, Cloud Services, and proactive monitoring. While you don't need to be an expert in every area, you should be eager to learn, adaptable, and passionate about delivering first-class technical support. Established in More ❯

PLEASE NOTE THIS ROLE SITS WITHIN IR35***PLEASE NOTE THIS ROLE SITS WITHIN IR35*** IT Service Analyst/IT Vendor Management Analyst A fantastic opportunity has arisen for a IT Service Analyst/IT Vendor Management Analyst to join our Guildford based client on initial 6 month contract. IT Service Analyst/… IT Vendor Management Analyst Key Responsibilities: * Act as the primary liaison between our clients tenants and the contracted network support provider regarding IT infrastructure and network-related matters. * Coordinate and oversee service delivery from external IT contractors and internal Operations Team, ensuring consistent performance and quick resolution of network issues. * Manage network access and provisioning processes for new … and annual reports. * Participate in strategic discussions around network upgrades, security improvements, and digital infrastructure planning. * Ensure that external contractor maintains accurate documentation of network configurations, access logs, and service records. * Provide clear and timely communications to stakeholders, including tenants and management, regarding planned works or unplanned disruptions. * Contribute to operational planning and compliance with relevant cybersecurity, data protection More ❯

PLEASE NOTE THIS ROLE SITS WITHIN IR35 PLEASE NOTE THIS ROLE SITS WITHIN IR35 IT Service Analyst/IT Vendor Management Analyst A fantastic opportunity has arisen for a IT Service Analyst/IT Vendor Management Analyst to join our Guildford based client on initial 6 month contract. IT Service Analyst/… IT Vendor Management Analyst Key Responsibilities: Act as the primary liaison between our clien click apply for full job details More ❯

JOB TITLE : L1 Service Desk Analyst (Out Of Hours) SALARY: £30,000 per annum Location: Nottingham SETTING: Remote work but must be within reasonable travel distance to Nottingham for training and meetings. Schedule: 7pm – 7am (4 days on and 4 days off) BENEFITS: Private Healthcare, Pension, 25 days holiday rising to 30 over 5 years, Group Life Insurance … realising individual ambitions to transform and evolve. We consult, define, adapt, and deliver on real-life outcomes. We collaborate closely to bring that positive impact home. As an L1 Service Desk Analyst, you'll be the first point of contact for IT support, helping users resolve technical issues and providing guidance on using computer systems. You'll take … ownership of incidents, deliver excellent customer service, and support service management processes - all while working remotely during out-of-hours shifts. JOB SPECIFICATION: L1 Service Desk Analyst Maintain a high degree of customer service for all support queries and adhere to all service management principles Take ownership of user problems, pro-active when dealing More ❯

Service Desk Analyst/1st line IT Support (Cloud) – Hybrid role based near Leeds- Mon – Fri great opportunities to learn more Cloud technologies! As Service Desk Analyst/1st line IT Support (Cloud) you should have some of the following skills: Previous experience within a Service Desk environment , where you’ve been responsible for logging … and closing tickets, with an understanding of KPI’s, SLA’s , strong communication skills, strong customer service skills and preferably some Microsoft Office 365 knowledge would be a huge advantage. Successful Service Desk Analyst/1st line IT Support (Cloud) will get the opportunity to receive training from highly experienced senior Cloud Engineers. As Service Desk … Analyst/1st line IT Support (Cloud) , you will need to have strong and logical troubleshooting/diagnostic’s ability, be resourceful, with a growth mindset and a drive and ambition to progress yourself. Any Service Desk Analyst/1st line IT Support (Cloud) who has had any previous experience of adding value to a team and More ❯

Service Desk Analyst St. Albans/WFH to £38k Are you a bright, ambitious technologist with experience of supporting users within a Windows environment? You could be progressing your career as a Service Desk Analyst at a technology driven sports betting/gambling company, continually learning and developing your skills. As a Service Desk Analyst … from M25), you'll also the flexibility to work from home 1 day a week (following probation period). About you: You have experience of helping users in a Service Desk/Helpdesk Support role You have strong Windows desktop administration (Windows 10/11) You have a pro-active attitude with a desire to help people You have … prioritisation skills You have a good working knowledge of Exchange, Active Directory, Group Policy, Entra ID, Intune, SCCM, Office 365, Teams What's in it for you: As a Service Desk Analyst you will earn a competitive package: Salary to £38k 25 days holiday, rising to 30 after 2 years Enhanced parental leave Contributory pension scheme Private Medical More ❯

IT Service Management Analyst Location: Bath (3 days a week onsite) Hours: 37 hours per week Salary: £45,000 Are you ready to step up and make your mark in IT Service Management? We're building a brand-new team and looking for someone with energy, passion, and enthusiasm , someone who's not afraid to have a … voice and drive positive change. This is a fantastic opportunity for an ambitious individual who wants to take the next step in their ITIL journey. IT Service Management Analyst - The role: Support and enhance IT Service Management (ITSM) processes across the organisation, with a focus on continuous improvement. Analyse incident and service request trends to identify … for automation and better ways of working. Coordinate and support Change Management , ensuring documentation and impact assessments are up to date. Maintain and develop the IT knowledge base and service catalogue. Generate reports and dashboards to track key performance indicators (KPIs) and service metrics. Assist with root cause analysis and problem management to prevent recurring issues. Collaborate with More ❯

2nd Line Service Desk Analyst - Managed Services Connectwise, M365, Windows Server, Azure, Active Directory, Networking, firewalls, switches, WAP, VPN My client is a well established yet fast growng MSP based in London that is in the market for a proven 2nd Line Service Desk Analyst ideally coming from a MSP setting. As 2nd Line Service Desk Analyst you will be a natural troubleshooter with a proven background in supporting escalated tickets. The 2nd Line Service Desk Analyst will have a broad and solid range of technical skills covering tech such as Connectwise, M365, Windows Server, Azure, Active Directory, Networking, firewalls, switches, WAP, VPN. This is a fast paced MSp environment and … technical competency you will be an outstanding communicator driven by client satisfaction and ltop class levels of customer service. This is an office based role (SW8). 2nd Line Service Desk Analyst - Managed Services Connectwise, M365, Windows Server, Azure, Active Directory, Networking, firewalls, switches, WAP, VPN Connectwise, M365, Windows Server, Azure, Active Directory, Networking, firewalls, switches, WAP, VPN More ❯

IT Service Desk Analyst temporary contract vacancy in large public sector organisation Birmingham City Centre 3 month contract - up to £24.10 per hour (within scope of IR35) 37 hours per week, Monday - Friday fully on site working Hays Technology are working in partnership with a large public sector organisation in Birmingham city centre to recruit up to three … IT Service Desk Analyst's on a contract basis with an immediate start. Our client is looking for an experienced IT Service Desk Analyst with excellent customer service skills to assist their high performing team during a busy period of time. The purpose of the role is to receive and handle requests for IT support … escalation procedures, keeping records of each request, contact information and action taken, including feedback to user. Skills and experience required in order to apply: Previous experience as an IT Service Desk Analyst. Excellent customer service skills. Knowledge of the IT infrastructure (hardware, databases, operating systems, local area networks etc) and the IT applications and service processes used More ❯

Service Design and Transition Analyst Permanent 4 days in NN4 (Northampton) WRK digital are delighted to partner with Howdens, a leading manufacturer the UK's No. 1 Trade Kitchen Supplier. Founded in 1995, we have grown from just 14 depots to over 850 across the UK and Europe thanks to the success of our trade-only model. Learn … more about our commitment to our teams, customers, and communities. Role Purpose: The Service Design and Transition Analyst ensures the seamless integration and transition of new or modified services into the operational environment, thereby maintaining service quality and continuity. Without this role, the organization would face disruptions and inefficiencies in service delivery, impacting overall performance and … customer satisfaction. The role will report to the Service Design and Transition manager. There is no requirement to manage subordinates however you will be responsible for various levels of stakeholder management across the organisation Volume of Service or Activities: Typically responsible for transitioning 10-20 services annually, depending on the complexity and scale of each service Transition More ❯

Job Title: IT Service Desk Analyst/1st & 2nd Line Support (System Migration) Location: Worthing, Sussex Day rate: £170 per day, payable to Ltd Company (Outside IR35) or Umbrella Duration: 2 months initially Pay frequency: Weekly Start date: ASAP Standard hours: Mon-Fri , 8 hours per day - 8am-4pm/9am-5pm/10am-6pm Company: We are … assisting a dynamic company who are searching for several IT Service Desk Analysts who are comfortable providing technical support to a large userbase within a corporate environment. This Service Desk Analyst role will best suit professionals who possess system migration support or application support experience and ideally have operated in a 1st and/or 2nd line … capacity in a project environment. Main Duties: Liaise with users via phone, remote sessions, video conferencing and email to assist with 1st and 2nd line technical issues Provide IT Service Desk Analyst/1st & 2nd Line Support and triage tickets to senior support & 3rd line support teams Software support for laptops and desktops Complete online and email ticket More ❯

Job Title: IT Service Desk Analyst/1st & 2nd Line Support (System Migration Support) Location: Worthing, Sussex Day rate: £170 per day, payable to Ltd Company (Outside IR35) or Umbrella Duration: 2 months initially Pay frequency: Weekly Start date: ASAP Standard hours: Mon-Fri , 8 hours per day - 8am-4pm/9am-5pm/10am-6pm Company: We … are assisting a dynamic company who are searching for several IT Service Desk Analysts who are comfortable providing technical support to a large userbase within a corporate environment. This Service Desk Analyst role will best suit professionals who possess system migration support or application support experience and ideally have operated in a 1st and/or 2nd … capacity in a project environment. Main Duties: Liaise with users via phone, remote sessions, video conferencing and email to assist with 1st and 2nd line technical issues Provide IT Service Desk Analyst/1st & 2nd Line Support and triage tickets to senior support & 3rd line support teams Software support for laptops and desktops Complete online and email ticket More ❯

Service Desk Analyst II Overview As a Service Desk Analyst II at Fanatics Betting & Gaming (FBG), you are here to join our world-class support team. You will be responsible for end-user hardware and software support. You will assist with onboarding activities like HW/SW configuration and distribution. You will help resolve technical issues … and SLAs/timelines while adhering to all SOPs and guidelines. You are expected to contribute to the identification and creation of support documentation such as knowledge base articles, service advisories, user-facing guides and help improve the support process by providing feedback from observations in the daily routines. Role is based onsite, Leeds, West Yorkshire, United Kingdom. Responsibilities … as well as provide timely and accurate updates to the reporter. Help maintain and update onboarding documentation and processes for new hires Help ensure that processes used by the service desk team are well-documented and communicated Triage service requests and escalate as necessary with the IT functional teams (e.g., Security, Engineering, DevOps, etc.) on major initiatives to More ❯

Service Desk Analyst Leeds - hybrid Permanent Summary We're seeking a Service Desk Analyst with strong relationship building skills and great customer service to join our team in the Leeds office. As the first point of contact for all NG Bailey colleagues, you'll play a key role in delivering an excellent colleague experience by … of the key deliverables for this role will include: Ensuring process documentation is accurate and up to date Identifying process improvements and agreeing changes to processes with the Senior Service Desk Analyst. Acting as a point of contact for phone calls and emails from staff regarding IT issues and queries Ensuring that requests for assistance are properly logged, assigned … and responded to in accordance with the ICT Service Level Agreement (SLA) Escalating major incident and high impact user calls to the correct team in a timely manner, ensuring that escalation procedures are adhered to and within the SLA. Assisting in IT Projects as delegated, from request for change (RFC) through to implementation and review, to support the continued More ❯

Service Desk Application Support Analyst An excellent opportunity to join a progressive technology organisation providing specialist software solutions for the social housing sector. You’ll work on a busy helpdesk, supporting web-based business applications and developing your technical skills. If you’ve also worked in the following roles, we’d also like to hear from you: IT … Support Engineer, Systems Analyst, Helpdesk Analyst, Technical Support Specialist, Service Desk Technician. PLEASE NOTE: Although you will be supporting a bespoke software application on a busy helpdesk, this is NOT a traditional IT Support role. You may touch on other Windows/Microsoft and Networking technologies, but your primary role will involve supporting the company’s bespoke … SALARY: Competitive + Benefits LOCATION: Welwyn Garden City, Hertfordshire (AL7) – 100% Office Based JOB TYPE: Full-Time, Permanent JOB OVERVIEW We have a fantastic new job opportunity for a Service Desk Application Support Analyst to join a friendly and experienced team providing first-class support to software users across the UK and Ireland. As a Service Desk More ❯

Service Desk Analyst We are seeking a proactive and customer-focused Service Desk Analyst to join our IT team. You’ll be the first point of contact for all IT-related queries, delivering technical support and troubleshooting across a range of systems — with a strong emphasis on Windows OS and Active Directory. Key Responsibilities: Provide first … setting up new user accounts, desktops, and mobile devices. Follow ITIL best practices for incident, request, and problem management. Key Skills & Experience: Previous experience in a 1st Line/Service Desk or IT Support role. Strong working knowledge of Windows desktop environments. Hands-on experience with Active Directory (user management, group policies, password resets, etc.). Familiarity with Office … and remote support tools. Excellent communication and customer service skills. Ability to troubleshoot technical issues methodically and patiently. MUST HAVE a UK driving license and your own car More ❯

Service Desk Analyst - Aston, Birmingham Salary: £25,500 - £30,000 Full-Time | 40 Hours per Week My client is seeking a Service Desk Analyst to be the first point of contact for IT support across multiple sites. This is a fantastic opportunity to join a dynamic team and play a key role in delivering high quality More ❯

Service Desk Analyst/IT Support Analyst, £150 per day inside IR35 3 months rolling contract, Uttoxeter Bench IT require a IT Support Analyst to join a large organisation starting ASAP working onsite full time in Uttoxeter is mandatory. This position would be ideal for an induvial who is looking to start a career in IT … skills and experience included below; Some experience in IT support or relevant internship. Associate's degree in IT, Computer Science, or related field; or equivalent experience. Respond to IT service desk tickets. Able to build laptops. Assist users via phone, email, or in-person. Set up and maintain computers and peripherals. Manage user accounts and passwords. Support software installations … and updates. Ability to troubleshoot technical issues. Good communication skills. Strong problem-solving skills. Ability to work independently and in a team. Service Desk Analyst/IT Support Analyst, £150 per day inside IR35 3 months rolling contract, Uttoxeter More ❯

Service Management Analyst - London (3 days) - Permanent - Up to £62k A fantastic opportunity has arisen for an Service Management Analyst to join our London based law firm on a permanent basis. Key Responsibilities Own and manage the full problem management process, aligned with ITIL v4 Identify and investigate root causes through structured RCA sessions Maintain the … Known Error Database and implement preventative measures Drive continual service improvement based on insights and trends Act as primary coordinator for major incidents and lead incident response Facilitate incident bridges, ensuring timely resolution and effective communication Conduct Post-Incident Reviews and ensure follow-up actions are tracked Monitor incident trends and produce regular reporting for stakeholders Support change management … in CAB/TCAB meetings and ensure adherence to governance standards Help ensure changes are implemented with minimal disruption to services Key Experience & Skills Required Proven experience in IT Service Management, ideally within legal or large enterprise Strong knowledge of ITIL v4 (Foundation certificate essential) Familiarity with Problem, Incident & Change Management best practices Hands-on experience using ITSM tools More ❯

Role: Service Desk Analyst (Level 2 Support) Location: Marlborough, Wiltshire — Full-time, On-site Salary: Up to £35,000 DOE Benefits: Training & development, pension, generous holiday, on-site parking, supportive culture, and regular social events Our client, a leading managed service provider, is hiring a Service Desk Analyst with solid Level 2 support experience across … timely and professional resolution Support hardware and software rollouts, migrations, and upgrades Maintain accurate documentation and follow ITIL-aligned processes Liaise with vendors and internal teams to ensure smooth service delivery You’ll work closely with senior engineers and service delivery leads to enhance client environments and ensure stable, secure performance across the modern workplace stack. What we More ❯

Business Analyst - Service Improvement (Local Government) Location: Thames Valley area (Elizabeth Line) Rate: £500 per day (Inside IR35) Contract: Until 31st March 2026 Hybrid: 2-3 days per week on-site Salt's Local Government team is supporting a council in the Thames Valley area with the appointment of a Business Analyst to join their Recovery and … objective is to make services simpler, faster, and more efficient - improving resident experience while achieving measurable savings and operational improvements. The Role You'll work with data, insight, and service leads to identify and analyse opportunities for improvement across customer contact and access points. You'll lead workshops, document redesigned processes, and ensure projects are clearly defined, aligned to … strategic objectives, and delivered effectively. Key Responsibilities: Identify and analyse opportunities for service improvement and efficiency across front-door and customer-facing services. Work with data and insight colleagues to develop evidence-based recommendations and measurable benefits. Lead process redesign workshops, producing documentation such as as-is/to-be maps, user stories, and workflow diagrams. Ensure all activities More ❯

Service Desk Analyst - 1st Line IT Support 6 Month FTC Full time hours, Mon - Fri Competitive salary Plus Benefits - Please enquire Location: Warwickshire/Hybrid working (1 day per week onsite) TXP are recruiting for a customer focused 1st Line IT Service Desk Analyst who is Midlands based, to start in Novermber 2025. This is a … the role will be working at our client's impressive HQ site in Warwickshire 1 day per week, the rest will be remote working. As a 1st Line Support Analyst you will join the busy IT Service Desk, providing customer support for both desktop and business applications across the group. This will include; Logging, managing and ownership of … and requests, regular written and verbal communication with customers, proactive monitoring of incidents and requests contributing to the development and management of the Knowledge Base and liaising with suppliers, service groups and customers to ensure that agreed service levels are met. Skills/Experience - Experience in a busy telephone based customer services environment Min 12 - 18 months commercial More ❯

IT Service Delivery Analyst | Liverpool | Up to £30,000 + Benefits Zachary Daniels are delighted to be partnering with a fast-growing UK business to recruit a Technology Service Delivery Analyst . This is an exciting opportunity to join a scaling organisation and play a key role in supporting IT operations, end-user computing, and technology … hands-on position, you'll work closely with the IT Manager, supporting business systems, infrastructure, and end users across the head office. You'll help drive improvements, enhance IT service delivery, and act as an ambassador for innovation and technology change. Benefits You'll Enjoy: · Salary up to £30,000 + 5% performance bonus· 25 days holiday + … bank holidays· Free parking onsite & free refreshments· Enhanced maternity & paternity leave· Birthday off (paid) Role Responsibilities: · Provide first-class IT support, resolving incidents and requests efficiently.· Deliver proactive technology service delivery across hardware, software, and networks.· Support and train colleagues in using Microsoft 365, SharePoint, and key business applications.· Manage end-user computing (EUC), including new starter/leaver More ❯