1 to 25 of 423 Service Analyst Jobs

The role in a nutshell: The BTS Service Desk provides effective, professional, customer focussed, technical support for Toyota Financial Services UK, their Outsourced Providers and KINTO UK. IT (BTS) Service Desk Analysts provide 1st line support for all Incidents and Service Requests as well as some 2nd and 3rd line support to specific services. This is a … change using expertise and experience) and Guard (always protect the business). What you'll be doing: Supporting IT Services (Incident Management/Request Fulfilment): Ensure all incidents and service requests are successfully logged and accurately identified, categorised, prioritised, diagnosed and managed in the Service Desk IT service management tool, while delivering excellent and clear communications of … incidents, service requests and service updates to our customers within agreed timescales. Delivery of first-class customer service; ensuring the customer is satisfied with the resolution of the call prior to closure. Keep detailed, accurate and consistent records for the teams' calls to ensure they are updated regularly, and that the customer is kept informed Work with More ❯

we reward those who display and foster them, it’s deeply embedded within our DNA. Invest in us and we’ll invest in you! Job Description Our ASPIRE Global Service Centre is the central hub of our Service Management operations. Beyond a traditional Service Desk, it stands as the central authority and shared service delivery hub … the Version 1 ASPIRE Managed Services offering that places AI, continuous improvement and business innovation at the heart of everything Version 1 does. With a focus on supporting self-service and automation, we utilise the best digital capabilities of the ServiceNow ITSM tooling product to provide the very best experience to our customers. We are seeking an experienced and … results-driven Senior Service Desk Analyst to work on a customer site based in Edinburgh. You will be embedded within the customer’s on-site team and will work directly with their IT Service Management (ITSM) tooling, specifically JIRA. As an IT Service Desk Analyst, you are the first point of contact for technical support More ❯

Role: Senior Service Desk Analyst Location: Edinburgh, UK Job Type: Full Time Job Description Our ASPIRE Global Service Centre is the central hub of our Service Management operations. Beyond a traditional Service Desk, it stands as the central authority and shared service delivery hub, orchestrating all operational workflows, processes, procedures, and tooling. It’s … the Version 1 ASPIRE Managed Services offering that places AI, continuous improvement and business innovation at the heart of everything Version 1 does. With a focus on supporting self-service and automation, we utilise the best digital capabilities of the ServiceNow ITSM tooling product to provide the very best experience to our customers. We are seeking an experienced and … results-driven Senior Service Desk Analyst to work on a customer site based in Edinburgh. You will be embedded within the customer’s on-site team and will work directly with their IT Service Management (ITSM) tooling, specifically JIRA. As an IT Service Desk Analyst, you are the first point of contact for technical support More ❯

We have an exciting opportunity for a Service Desk Analyst to join our IT team, within our Fenwick Newcastle office. What’s in it for you? Up to 25% discount in all Fenwick stores and fenwick.co.uk. 33 days annual leave (inclusive of 8 bank holidays). A buying holiday benefits scheme in which you are eligible to buy … Cycle to Work scheme. Hybrid Working (3 days in-office and 2 days remote). We offer a salary of £22.6k p/a. So, more about our IT Service Desk Analyst role... The Service Desk team are critical in providing the business with 1st Line support to all back-office users across the UK. Working as … a team, you’ll ensure all incidents and service requests are logged correctly in the IT service management tool, following initial triage. The team works closely with colleagues from all areas and support partners to help resolve incidents within agreed SLA’s. What we are looking for in a candidate... IT work experience gained from a role within More ❯

and purpose. Our passion for technology is only surpassed by our commitment to empowering ouremployees around the world . The Opportunity: ECI is seeking an enthusiastic, personable, and qualified Service Desk Analyst with proficiency in a range of technologies and highly adept problem-solving skills to join our amazing team of Technologists. In this role, you will provide … end-user desktop support to multiple users at multiple locations running Windows, Exchange, and Office 365 environments. The successful Service Desk Analyst will "see the world through the eyes of the customer" delivering world class desktop support and end-user server administration for all client issues while responding to Level 2 - 3 service tickets in a fast … about creating solutions!No two days are ever the same within this role, and the successful candidate will be expected to identify trends and patterns, which will inform continual service improvement activities and contribute to the transformation of the service desk, through creative thinking and optimization of service desk processes. What you will do: Provide Level More ❯

Role: Service Desk Level 1/Level 2 Analyst Location: Belfast, UK Job Type: Full Time Job Description Onsite role Belfast Full time position - 12-hour shifts with digital handovers to next shift. Routine is four shifts of days, four off, four of nights, four off, then repeat. Early shift: GMT 08:00hrs to 20:00hrs. Late shift … 00hrs to 08:00hrs. Early shifts in the local office. Late shifts work from home. Shift Allowance -10% on top of base salary Role Summary: Our ASPIRE Global Service Centre is the central hub of our Service Management operations. Beyond a traditional Service Desk, it stands as the central authority and shared service delivery hub, orchestrating … the Version 1 ASPIRE Managed Services offering that places AI, continuous improvement and business innovation at the heart of everything Version 1 does. With a focus on supporting self-service and automation, we utilise the best digital capabilities of the ServiceNow ITSM tooling product to provide the very best experience to our customers. We are seeking an experienced and More ❯

The role in a nutshell: The BTS Service Desk provides effective, professional, customer-focused, technical support for Toyota Financial Services UK, their Outsourced Providers, and KINTO UK. IT (BTS) Service Desk Analysts provide 1st line support for all Incidents and Service Requests, as well as some 2nd and 3rd line support for specific services. This hybrid role … the business through change using expertise), and Guard (protect the business). What you’ll be doing: Supporting IT Services (Incident Management/Request Fulfilment): Ensure all incidents and service requests are logged, accurately identified, categorized, prioritized, diagnosed, and managed using the Service Desk IT service management tool, with clear communication to customers within agreed timescales. Deliver … excellent customer service, ensuring customer satisfaction with resolutions before closure. Maintain detailed, accurate, and consistent records of calls and keep customers informed. Collaborate with third parties and colleagues to investigate, diagnose, analyze, and resolve issues promptly, following incident management procedures. Refer unresolved requests to appropriate teams or service providers, ensuring effective communication with the customer. Escalate Major Incidents More ❯

Join to apply for the IT Analyst - Desktop Services role at Mott MacDonald Join to apply for the IT Analyst - Desktop Services role at Mott MacDonald Location/s: Newcastle, UK Recruiter contact: Laura Kennedy Mott MacDonald is a global engineering, management, and development consultancy with over 20,000 employees across more than 50 countries and 140+ offices. … to offer specialist advice, best practice and technology to all areas of our business specifically designed for our global reach. Overview Of The Role Working as a Desktop Services analyst you will be responsible for handling escalations from our first line team. Speedy and intelligent resolution of IT incidents is the key to ensuring that Mott MacDonald can deliver … software and peripherals Deliver an outstanding customer experience by focussing on our employees needs and providing timely resolutions with clear and regular communication Provide clear updates in the IT Service Management Tool (Service Now) to enable us to work seamlessly across teams and time zones to provide a frictionless experience for our employees Continually update the knowledge base More ❯

bringing them to an appropriate resolution or escalating where necessary, all under an ITIL aligned framework. Purpose: Providing support during business hours (Monday to Friday 09.00 – 17.30) Practical, proactive Service Desk Analyst required to join existing team in keeping end users operational and ensuring critical systems are online and available Expected to contribute to continuous improvement activities, working … to hardware lifecycle management to specialist technical support. This role will either manage L1 tickets from customers or directly from internal Bell staff. Activities: Perform initial triage of incoming service calls/emails/alerts and make appropriate routing decisions Act as the first point of contact for incidents reported by phone, e-mail, or by remote monitoring tools. … Contribute ideas for continual improvement of service desk function and service delivery in general Help develop efficient service desk tools, policies, and procedures Proactively drive tickets and workflow and assertively chase any tickets languishing in queues Monitor SLAs, escalate (and where possible help expedite) any threatened SLA breaches Provide reports and metrics Complete service desk tasks More ❯

Bodycote Macclesfield, England, United Kingdom IT Service Operations Technical Analyst Bodycote Macclesfield, England, United Kingdom Bodycote operates an international network of facilities serving a wide range of industries including aerospace, defence, automotive, power generation, oil & gas, construction, machine building medical and transportation. Bodycote is the world’s leading provider of heat treatments and specialist thermal processing services and … commitment and loyalty of our people. We strive to offer a working environment where these attributes are rewarded and valued. Bodycote Group IT are looking to recruit an IT Service Operations Technical Analyst to join our busy team based in Macclesfield. Main Responsibilities: Resolving incidents & requests in line with the defined ITIL based processes and to agreed Business … service levels. Delivering IT support and troubleshooting for Bodycote facilities and end users in a predominant Windows environment. Day to day monitoring and management of Bodycote infrastructure in the field. Identifying areas of improvement and implementing corrective action to better Group IT Service Delivery. Engagement in new and upcoming IT related projects relating to upgrades and service More ❯

Social network you want to login/join with: IT Service Operations Technical Analyst, warrington, cheshire col-narrow-left Client: Bodycote Location: Job Category: Other - EU work permit required: Yes col-narrow-right Job Views: 1 Posted: 06.06.2025 Expiry Date: 21.07.2025 col-wide Job Description: Bodycote operates an international network of facilities serving a wide range of industries … commitment and loyalty of our people. We strive to offer a working environment where these attributes are rewarded and valued. Bodycote Group IT are looking to recruit an IT Service Operations Technical Analyst to join our busy team based in Macclesfield. Main Responsibilities: Resolving incidents & requests in line with the defined ITIL based processes and to agreed Business … service levels. Delivering IT support and troubleshooting for Bodycote facilities and end users in a predominant Windows environment. Day to day monitoring and management of Bodycote infrastructure in the field. Identifying areas of improvement and implementing corrective action to better Group IT Service Delivery. Engagement in new and upcoming IT related projects relating to upgrades and service More ❯

patient and healthcare professional outcomes, reduce infection risks, and promote sustainability. Vernacare operates five manufacturing sites across the UK, with their headquarters located in Chorley. Overview: As an IT Service Desk Analyst Apprentice, you will be the first point of contact for IT support across the company. You’ll assist with resolving technical issues, managing service requests … and supporting users both on-site and remotely. Responsibilities include troubleshooting Microsoft technologies, maintaining system documentation, and contributing to service improvements. Responsibilities: Deliver high-quality IT support: Provide excellent customer service and technical support in person, via phone, and email, ensuring timely resolution of incidents and service requests. Incident management & troubleshooting: Take ownership of user incidents, track … administration & user management: Assist with Active Directory, Azure AD, user onboarding/offboarding, and IT system housekeeping tasks. Documentation & continuous improvement: Document solutions, update IT procedures, and contribute to service improvements through training and proactive problem-solving. Desirable skills: Strong communication skills (verbal and written). Excellent customer service and interpersonal skills. Problem-solving and analytical thinking. Ability More ❯

IT Support Engineer/Service Desk Analyst/IT Technician, London Client: AWD online Location: London, United Kingdom Job Category: Other - EU work permit required: Yes Job Reference: 7344caf0613e Job Views: 6 Posted: 29.06.2025 Expiry Date: 13.08.2025 Job Description: JOB OVERVIEW We have a fantastic new job opportunity for an IT Support Engineer/Service Desk Analyst …/IT Technicianwho has previous experience working on a busy helpdesk resolving first line and/or second line IT technical support tickets. Working as IT Support Engineer/Service Desk Analyst/IT Technician you will support prestigious businesses around Microsoft Cloud/Azure, Support Microsoft Environments, IT Security and IT Transformation. The company will provide additional … training, but you will need a solid foundation in IT to start with. As an IT Support Engineer/Service Desk Analyst/IT Technician you will be positive and motivated and thrive on learning and pushing the boundaries of your knowledge while delivering exceptional support to staff of prestigious clients (and “going the extra mile”). You More ❯

IT Support Engineer/Service Desk Analyst/IT Technician who has previous experience working on a busy helpdesk resolving first line and/or second line IT technical support tickets is required for a multi award-winning Managed Service Provider based in the City of London. ALL LEVELS OF IT EXPERIENCE CONSIDERED As a successful candidate … a select few have scored 30! Wishing you the best of luck with it. JOB OVERVIEW We have a fantastic new job opportunity for an IT Support Engineer/Service Desk Analyst/IT Technicianwho has previous experience working on a busy helpdesk resolving first line and/or second line IT technical support tickets. Working as IT … Support Engineer/Service Desk Analyst/IT Technician you will support prestigious businesses around Microsoft Cloud/Azure, Support Microsoft Environments, IT Security and IT Transformation. The company will provide additional training, but you will need a solid foundation in IT to start with. As an IT Support Engineer/Service Desk Analyst/IT More ❯

Description: The Service Desk Analyst II provides timely and accurate response to all incoming incidents, requests, and alerts generated from calls and emails to the Service Desk. Analysts will record information relayed from the customer and the troubleshooting steps performed along with their corresponding results accurately in the case management system. The Service Desk Analyst assigns, prioritizes, and resolves incidents and requests in an efficient and concise manner. The analyst will maintain a high first-call resolution rate while meeting or exceeding performance metrics for utilization, occupancy, and ready time in queue. Manage personal queue of open tickets and continually follow up to ensure timely incident resolution and customer satisfaction. Proactively identify and … monitor, manage and troubleshoot M365 services including Azure, EntraID and Intune Assist with administering M365 services such as Exchange online, Sharepoint, Azure and other related applications Provide exceptional customer service to all clients. Proactively support and maintain effective user relationships by educating clients on system operations and applications. Utilize all existing knowledge bases to research, resolve, and respond to More ❯

We are seeking an experienced 1st line service desk support analyst to join our newly created internal IT Service Desk team providing 1 st Line IT support to our end-users across the K3 Capital Group of companies. The ideal candidate will proactively log and resolve issues and complete requests, ensuring a seamless experience for end users. … With a focus on delivering exceptional customer service, you will uphold our company Service Level Agreements and contribute to the success of our IT Service Desk Team. In order to succeed in this position, you will have excellent spoken English with the ability to provide technical support to end users who do not want to hear jargon … and resolving hardware and software issues, servicing IT requests and ensuring IT processes and polices are adhered to and escalating more complex problems when necessary whilst delivering exceptional customer service to our internal users. The ITSDA will provide excellent customer service, solving technical challenges, and contributing to a collaborative IT team. Key responsibilities : Technical Support - Provide first-line More ❯

innovation, collaboration, excellence, integrity and respect. We are headquartered in New York and have more than 59,000 employees spanning six continents. For more information, visitwww.exlservice.com . Role Title: Service Desk Analyst(Non-Voice) Location: Manchester, United Kingdom (Onsite) Employment Type: Permanent Contact Centre Operating Hours: 8am-8pm 7 days a week. Shiftwork applies. Summary of the role … The Service Desk Analyst plays a critical role in delivering high-quality IT support to service users, internal stakeholders, and suppliers. This position requires expertise in managing ticketing systems such as Remedy and ServiceNow , troubleshooting technical issues, and ensuring effective incident resolution—either directly or through supplier coordination. The ideal candidate will have strong organisational skills, a … the ability to analyse complex technical information to support decision-making. They must thrive under pressure, demonstrate excellent problem-solving abilities, and apply ITIL best practices to enhance IT service management and delivery. Collaboration and clear communication across teams are essential to success in this role. For the first three months , this role will be fully on-site in More ❯

administrator under a master contract with local payroll in each region governed under that master contract. The Role Charles Taylor Group Services Information Technology is seeking a Group IT Service Delivery Analyst to provide timely and efficient 1 st , 2 nd , and 3 rd level support to the organisation’s user community in London. The Support Analyst … experience administering common services including Windows 11, Office 365, Intune device management, Active Directory, deploying SCCM builds, and Time Management. Key Responsibilities Respond to IT support requests (incidents and service requests) promptly, politely, and efficiently, adhering to SLA timeframes using our IT Service Management tools. Analyse and resolve support issues across support levels, collaborating with other support teams … procedures. Perform proactive maintenance on supported systems, visiting offices as scheduled. Update customers and internal teams on progress, escalating issues as necessary. Build positive relationships with users to enhance service quality. Contribute ideas and feedback for team improvement; participate in meetings and activities. Values Our values define our identity and behavior. They guide our interactions with colleagues and clients More ❯

You will be the first point of contact for IT support across the company. You’ll assist with resolving technical issues, managing service requests, and supporting users both on-site and remotely. Responsibilities include troubleshooting Microsoft technologies, maintaining system documentation, and contributing to service improvements. Role Deliver high-quality IT support: Provide excellent customer service and technical … support in person, via phone, and email, ensuring timely resolution of incidents and service requests Incident management & troubleshooting: Take ownership of user incidents, track progress, and resolve issues related to Microsoft technologies, including Windows 10/11, Microsoft 365, Teams, SharePoint, and Intune System administration & user management: Assist with Active Directory, Azure AD, user onboarding/offboarding, and IT … system housekeeping tasks Documentation & continuous improvement: Document solutions, update IT procedures, and contribute to service improvements through training and proactive problem-solving Training Why choose our Azure Cloud Support Specialist apprenticeship? The new Microsoft Azure Cloud Support Specialist Level 3 programme has been designed in partnership with Microsoft to build Azure cloud capabilities in your organisation. This new Microsoft More ❯

IT Service Desk Analyst - L2 Support - onsite Join to apply for the IT Service Desk Analyst - L2 Support - onsite role at Alvarez & Marsal IT Service Desk Analyst - L2 Support - onsite Join to apply for the IT Service Desk Analyst - L2 Support - onsite role at Alvarez & Marsal Get AI-powered advice on this … walk-up desk, email, telephone and/or remote tool for all technology related problems. The IT Field Services Support Specialist will provide diagnosis, resolution, or escalation to other service desk team members, engineering and/or applications development groups using our incident management system. In addition, the IT Field Services Support Specialist is responsible for understanding, interpreting all … support requests, providing documentation and resolution for our internal knowledge base. A candidate for employment must demonstrate both great customer service and teamwork. The candidate must be able to set an expectation level for an issue and deliver on that expectation, must be able to be self-sufficient and able to appropriately manage their own workload. How you will More ❯

As our new IT Service Desk Analyst, you will work as part of a team in a fast-paced environment, providing excellent support to users of desktop, laptop, tablet, and mobile devices in a hybrid working environment. You will collaborate closely with IT technical colleagues to support our business by handling 'how do I' inquiries, admin requests, and … participating in complex investigations, major incidents, or preventing service outages. As the face of IT to many DFS Group colleagues, incidents and requests must be handled professionally, adhering to our IT and company standards and policies. The role also offers opportunities to be involved in the implementation of new systems and services. Onsite and external training for systems used … niche. What you'll be doing Providing an excellent first point of contact within IT for all inquiries Recording, prioritizing, assigning, and managing requests and incidents reported to the Service Desk Managing customer expectations and communications via telephone, email, and face-to-face Escalating issues to appropriate team members or departments Documenting and updating processes and procedures Keeping up More ❯

IT Service Desk Analyst - London - 12 Month Fixed Term Contract - £35,000 per annum **Hybrid Working** - 3 days in the office 2 from home A fantastic opportunity has arisen for an IT Service Desk Analyst to join our London based global law firm on a 12 month fixed term contract basis. Key Responsibilities Act as the … initial contact for all incoming IT queries via phone, email, and ticketing system Prioritise and log tickets accurately, including actions and resolutions Troubleshoot incidents and fulfill service requests following defined processes Escalate complex issues when needed, collaborating with 2nd/3rd line teams Communicate effectively with stakeholders across the business Share knowledge within the team and champion tech engagement … internally Act as a tech ambassador, promoting high standards of support What You’ll Need Strong customer service mindset with the ability to explain tech to non-technical users Proficiency in Microsoft Windows 10 and Office 365 Experience with key technologies such as: Active Directory, Azure, Exchange Online Networking (DNS, DHCP), Intune, SCCM DMS (iManage Cloud), PMS (Aderant), CRM More ❯

IT Service Desk Analyst - London - 12 Month Fixed Term Contract - £35,000 per annum **Hybrid Working** - 3 days in the office 2 from home A fantastic opportunity has arisen for an IT Service Desk Analyst to join our London based global law firm on a 12 month fixed term contract basis. Key Responsibilities Act as the … initial contact for all incoming IT queries via phone, email, and ticketing system Prioritise and log tickets accurately, including actions and resolutions Troubleshoot incidents and fulfill service requests following defined processes Escalate complex issues when needed, collaborating with 2nd/3rd line teams Communicate effectively with stakeholders across the business Share knowledge within the team and champion tech engagement … internally Act as a tech ambassador, promoting high standards of support What You’ll Need Strong customer service mindset with the ability to explain tech to non-technical users Proficiency in Microsoft Windows 10 and Office 365 Experience with key technologies such as: Active Directory, Azure, Exchange Online Networking (DNS, DHCP), Intune, SCCM DMS (iManage Cloud), PMS (Aderant), CRM More ❯

Service Desk Analyst Peterborough (Hybrid 2-3 days on site) £(phone number removed) REED Technology is working with an outstanding client in search of a Service Desk Analyst to join their high-performing IT Service Desk team. You'll be the first point of contact for technical issues, delivering excellent support and solutions to business … users, and contributing to an environment where service excellence and knowledge sharing are the norm. Key Responsibilities Providing technical support to business users via phone, email and ticketing system Troubleshooting a range of issues related to hardware, software, and networks Creating and maintaining clear technical documentation for team use and end-users Adhering to ITIL-aligned service desk … the team with systems like: Windows Server 2019, SuSE Linux, RHEL, CrowdStrike Falcon, Arctic Wolf, Proofpoint Email Security What skills and experience you will bring Strong communication and customer service skills Solid knowledge of Windows 10/11 Ability to take ownership and see tasks through to resolution A collaborative mindset and willingness to support others Attention to detail More ❯

Service Desk Analyst Peterborough (Hybrid 2-3 days on site) £25,000-28,000 REED Technology is working with an outstanding client in search of a Service Desk Analyst to join their high-performing IT Service Desk team. You'll be the first point of contact for technical issues, delivering excellent support and solutions to … business users, and contributing to an environment where service excellence and knowledge sharing are the norm. Key Responsibilities Providing technical support to business users via phone, email and ticketing system Troubleshooting a range of issues related to hardware, software, and networks Creating and maintaining clear technical documentation for team use and end-users Adhering to ITIL-aligned service … the team with systems like: Windows Server 2019, SuSE Linux, RHEL, CrowdStrike Falcon, Arctic Wolf, Proofpoint Email Security What skills and experience you will bring Strong communication and customer service skills Solid knowledge of Windows 10/11 Ability to take ownership and see tasks through to resolution A collaborative mindset and willingness to support others Attention to detail More ❯