101 to 125 of 155 Service Delivery Manager Jobs

Rightmove is hiring an IT Service Delivery Manager in London. You will lead the IT Helpdesk and Service Analysts, ensure SLAs are met, and champion service-quality improvements. Align delivery with business goals and monitor KPIs to drive continuous enhancements. You will report … Head of IT Service and Operations and work in a hybrid setup, requiring occasional travel to Milton Keynes. Your focus will be on delivering exceptional internal IT support and meaningful process improvements. #J-18808-Ljbffr ...

consultancy that creates user-centred solutions with purpose for our clients in government and business. The role We're looking for an experienced IT Service Delivery Manager to lead our Service Desk and play a pivotal role in how IT supports the business. … running of the service desk, maintaining and improving our ITIL-aligned processes and helping us keep our ISO 20000-1 certification in good shape. Your contributions will be crucial in shaping our internal IT capabilities and the service our people receive. This is a hands-on role ...

Hybrid working, minimum 3 days in office per week. We will be moving from Bracknell to Maidenhead towards the end of the year. As Service Delivery Manager (SDM) you will act as a single point of contact for all activities relating to your assigned accounts. You will … develop and sustain excellent customer relationships at all levels and ensure that all contractual service levels are achieved; ensure customer satisfaction; and commercial control. The role will also manage budgets and P&L for your assigned accounts. You will be responsible for ensuring retention of existing business and explore ...

Motion Applied seeks a Customer Success Manager to own service delivery and drive customer outcomes across a portfolio of clients. The role blends ITIL service delivery management with account management to ensure SLA adherence, performance targets and ongoing customer satisfaction. You will be the primary … contact for operational enquiries, coordinate with suppliers and internal teams, and lead continual service improvement while supporting renewals and new bids where needed. #J-18808-Ljbffr ...

Clarks is seeking a strategic Service Delivery Manager to oversee external IT service providers, focusing on senior stakeholder engagement and service continuity. You will act as the single escalation point for service issues and drive governance, KPI reporting, and continuous improvement across a complex ...

Version 1 is seeking a Service Delivery Manager who will lead onboarding, governance and service improvement across complex, regulated environments. You will manage customer relationships, ensure delivery excellence and coordinate cross-functional teams to meet SLAs and KPIs. Ideal candidates bring ITIL v4 expertise, cloud ...

creative and innovative? Are you customer and solution oriented? Are you prepared to re-think Information Management services? A vacancy for a Service Delivery Manager, UK - National Messaging has arisen within Airbus Defence and Space in Stevenage or Portsmouth to join our Digital team. We deliver … support processes that include incident, problem, change, configuration, and event management with a proven user-centric approach to business operation You will ensure that service agreements with the provider are observed and concluded. You will analyse service KPIs (Key Performance Indicators) and user feedback to propose and implement ...

Group is seeking a Service Delivery Manager to oversee a portfolio of cybersecurity service clients from its Manchester office. You will act as the primary contact, drive service reviews, and identify opportunities to improve contract value and client outcomes while coordinating with the account management ...

Matchtech Group is seeking an experienced Service Delivery Manager to oversee end-to-end IT service performance within a critical infrastructure environment. You will coordinate multiple partners and suppliers to ensure reliable, secure technology services for the Wales and south-west England region. The role focuses … delivering service improvements, managing SLAs/KPIs, and ensuring compliance with security and governance requirements, including NIS and CAF frameworks. #J-18808-Ljbffr ...

Logicor is seeking a Service Delivery Manager to own the ITSM framework for its Business Technology portfolio across Europe. The role focuses on end-user computing, network and cloud infrastructure, cybersecurity operations, and core enterprise applications, including ERP and HR systems. You will drive governance, define measurable … service standards, and lead transformation initiatives while collaborating with IT Operations, Security, Applications, Data and PMO teams to deliver reliable, #J-18808-Ljbffr ...

seeking a Service Delivery Manager to govern managed services, ensuring alignment with contractual scope, SLAs, and business outcomes across assigned customers. The role blends financial accountability, service performance management, and customer leadership to deliver a high-quality customer experience. You will lead governance forums, drive continuous … improvement, and coordinate across internal teams to ensure timely, compliant service delivery. #J-18808-Ljbffr ...

Yolk Recruitment in Cardiff seeks a Service Delivery Manager to own the performance of critical technology services within a regulated environment. You will operate at the centre of a multi-supplier ecosystem, ensuring partners meet commitments and that technical performance translates into reliable outcomes for a large … distributed workforce. This role combines supplier governance, operational service management and continual improvement, with senior stakeholder engagement. #J-18808-Ljbffr ...

leading Nordic IT services provider is hiring a Service Delivery Manager to oversee managed services in the Greater London area. The ideal candidate will have ITIL certification, a minimum of 5 years in service management, and strong client relationship management skills. The role includes daily operations … oversight and driving service quality initiatives. This position offers competitive compensation and a supportive work environment. #J-18808-Ljbffr ...

Group is seeking an IT Service Delivery Manager to unite our businesses, technical teams and external suppliers to deliver reliable IT services across the organisation. You will drive service performance, oversee major incidents, manage governance and maintain strong relationships with stakeholders, ensuring colleagues have the support ...

Black Pen Recruitment is seeking a Service Delivery Manager to lead end-to-end IT managed services for a flagship client in Malta. The role demands strong leadership, client relationship management and deep experience in delivery governance. The position offers a full-time onsite relocation … Malta with visa and relocation support. Exceptional communication in English and a proven track record in service excellence are essential to succeed. #J-18808-Ljbffr ...

Recruit are seeking an experienced Facilities Service Delivery Manager to take responsibility for the oversight and management of reactive facilities requirements across a multi-site international portfolio including UK & Ireland, Western Europe, Middle East. This is not a traditional site-based Facilities Manager position click apply ...

senior MDLZ personnel and the teams responsible for the elements of MDLZ IT infrastructure and systems in order to ensure a high quality of service to EJ. Conduct an annual review of EJ's IS provision, including a SWOT analysis of the current technology landscape. Develop and maintain … Maintain an overview of guidance and principles issued by the Validation department with regards to Computer Systems Validation and MHRA requirements, ensuring IT & IS service delivery activities align where applicable - Maintain an overview of developments within the Automated Engineering department, particularly with regards to any future OT/ ...

apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. As a Data Centre Service Delivery Manager, your primary responsibility will be to oversee the day-to-day operations of a data centre facility. You will ensure … efficiency of all systems, equipment, and processes within the data centre. You will also manage a team of technicians and engineers to deliver exceptional service to clients and ensure adherence to best practices and industry standards. Responsibilities: Data Centre Operations: Manage and oversee the operation, maintenance, and repair ...

AlphaSense is seeking a Manager, IT Service Delivery based in London to lead regional service desk operations across EMEA, with escalation coverage for APAC. You will partner with Security, Information Engineering, Business Applications, and Integrated IT to ensure high-quality IT support for hundreds of employees … across time zones. You will own incident management, service performance, and continuous improvement initiatives, while building a capable regional team and ensuring compliance with #J-18808-Ljbffr ...

Interface Recruitment in Leeds is seeking a Service Delivery/Project Manager to oversee external IT service provision and deliver, at a hands-on level, IT programmes as part of the company’s improvement plan. You will liaise with stakeholders and lead cross-functional delivery across infrastructure services. The role requires ITIL and a Project Delivery Qualification, a degree calibre, and a background in FS. 37.5 hours per week, contract to cover interim period with potential permanent hire. #J-18808-Ljbffr ...

valued. What You'll Do: Partner with stakeholders to identify operational challenges and define comprehensive solutions Evaluate emerging technologies and best practices for Service Desk and EUC operations Design new processes and procedures that enhance efficiency and user experience Document solution requirements and create implementation roadmaps Lead … delivery of technology implementations and process improvements Manage programme timelines, resources, and stakeholder expectations Coordinate across technical teams, Service Desk staff, and end-users Identify and mitigate risks proactively Ensure quality standards and successful adoption across teams Oversee the transition from implementation to steady-state operations Monitor performance ...

work onsite Monday - Friday for the first 90 days. About the Role The Regional IT Team Lead is the backbone of day-to-day service delivery execution across their region. This role exists to protect the integrity of the support queue, shield analysts from chaos, and ensure every … major incidents, serving as the primary coordinator. Drive timely and accurate communication updates to stakeholders throughout an incident lifecycle. Escalate appropriately to the IT Manager or global teams when scope or severity demands it. Quality Control Audit ticket documentation regularly to ensure completeness, accuracy, and consistency. Ensure Knowledge Base ...

Accenture is seeking a Sr Manager for Client Service Delivery in the West Midlands (Birmingham) to lead end-to-end infrastructure and cloud services delivery. The role emphasizes SLAs, KPIs, and cost control within a dynamic, global network. You will drive AI-enabled service management using … Dynatrace, ServiceNow, Datadog, and Splunk IT Service Intelligence, while coordinating with IT, DevOps and business units in a security-conscious UK environment. #J-18808-Ljbffr ...

Global Cardiff is seeking an Associate Manager- IT Service Delivery to lead a team of IT professionals ensuring first and second-line support across a broad set of technologies. You will oversee ticketing, policy adherence, and cross-functional collaboration to maintain service levels for HID users ...

Global, part of the ASSA ABLOY group, seeks an Associate Manager for IT Service Delivery in Cardiff. The role leads a team of IT service professionals, overseeing incident management, requests, and problems across diverse technologies, ensuring service quality and compliance. The position emphasizes leadership, policy … enforcement, and continuous improvement, with after-hours support as needed. A strong customer-service mindset is essential. #J-18808-Ljbffr ...