26 to 50 of 156 Service Delivery Jobs in the North West

Join us as a Service Delivery Manager and lead our mission to provide exceptional 24/7 support across all channels. You will manage and mentor our Service Desk team, ensuring team success, SLA adherence, and customer satisfaction. Drive continuous improvement by implementing ITIL best practices … customer feedback to enhance our services. Your leadership will be pivotal in shaping a responsive, efficient, and customer-centric support environment. Responsibilities: Ensure our Service Desk delivers 24/7 support, keeps P1 incidents under control, and meets SLAs. Lead and support the team, helping them grow, perform well ...

financial-services domain awareness, and the ability to lead cross-functional teams through complex, regulated, high-availability connectivity outcomes.• Business Partner Connectivity is a service-based external networks product that sits at the intersection of lines of business, network architecture and engineering, operations, governance, security, and service delivery. … This role leads the Product Cabinet for B2B Connectivity and partners closely with Product Architecture, Product Owners, Software Development and Automation, Network Delivery and Execution, PMO, Network Operations, Service Assurance, Governance, Service Engagement, and regional service delivery teams.• The successful candidate must be able ...

summary The post holder will support the workload coordinator in managing the administrative team and support in ensuring effective service delivery including monitoring performance targets. In addition, the post holder will provide comprehensive, quality, rota coordination of the medical doctors and support with admin rotas for the Emergency … organise workload/staffing with the consultants/clinical teams and co-ordinate activities to ensure that an efficient service is provided. Our rota's also support delivery of the ED and UEC. The post holder will be expected to monitor and assess workload amongst the team, including ...

attract the best talent. In addition to the benefits you'd expect, UK employees also receive free single medical cover and digital GP service, family-friendly benefits such as enhanced parental leave pay and free membership of employee assistance and parental programmes, plus reimbursement towards relevant professional development … Head of Capability is responsible for leading and delivering the Technical Capability strategy across IA&R, ensuring expertise, standards, and resources effectively support operational delivery, customer requirements, and business growth. Reporting to the Director of Technical Capability, the role drives the development and maturity of the Technical Capability Centre ...

Team Manager plays a pivotal role in leading and developing a high-performing team, ensuring operational excellence and exceptional service delivery. This position requires strong stakeholder engagement and relationship management skills, the ability to motivate and guide team members, and a proven track record in performance management. The role … technical information to support decision-making. They must thrive under pressure, demonstrate excellent problem-solving abilities, and apply ITIL best practices to enhance IT service management and delivery. Collaboration and clear communication across teams are essential to success in this role. This role is fully on-site in Manchester. ...

retain Tech talent.Service & Products Effectiveness: We transform the ‘back office’ technology operations to enable the transition to product ways of working, next gen service management and DevOps.IT M&A: We provide full lifecycle support from solution design and transformation strategy through to cutover and transition for Mergers, Divestments & Regulatory … change. We orchestrate complex transactions to enable competitive advantage.Enterprise agility design and delivery: We design and deliver enterprise agility ways of working.Connect to your skills and professional experience We want people who will embody technology, understand the connection between the business problem, the technology solution and have the professional ...

Service Manager - Altrincham - Hybrid50k + Excellent BenefitsAn exciting opportunity has arisen for an experienced Service Manager to join a growing software solutions provider. This role offers the opportunity to lead the delivery of services across software implementations, customer support, professional services, and screening solutions. You will play … role in shaping and scaling the organisation's service function.Key ResponsibilitiesOversee the delivery of software implementations, support services, and professional services, ensuring projects are delivered efficiently, on time, and within budget.Manage customer escalations, ensuring timely resolution and maintaining high levels of client satisfaction.Define, monitor, and report on service ...

nationwide FM accounts with a combined annual revenue of approximately £2 million. This is a client-facing role focused on account management, operational delivery, compliance, and business growth. You will work closely with client-side Facilities Managers, oversee PPM and reactive maintenance performance, conduct audits, and manage engineering teams … ensure high levels of service delivery across a diverse range of sites including schools, commercial offices, industrial warehouses and retail environments. This is an excellent opportunity for an established FM professional or an ambitious Supervisor looking to take the next step into account management. Key Responsibilities - Technical Operations ...

will lead the IT function across a diverse technology estate, partnering with stakeholders across the business to drive operational improvements, technology transformation and service excellence. You'll oversee infrastructure, business applications, ERP platforms, cyber security, supplier management, service delivery and strategic technology programmes, ensuring IT remains aligned … business growth and operational objectives. Lead and develop a high performing IT team across infrastructure, applications and support services. Drive continuous improvement across IT service delivery, operational processes and business systems. Own relationships with key technology suppliers and service partners. Manage IT budgets, technology investments and commercial ...

Service Manager - Altrincham - Hybrid50k + Excellent BenefitsAn exciting opportunity has arisen for an experienced Service Manager to join a growing software solutions provider. This role offers the opportunity to lead the delivery of services across software implementations, customer support, professional services, and screening solutions. You will play … role in shaping and scaling the organisation's service function. Key ResponsibilitiesOversee the delivery of software implementations, support services, and professional services, ensuring projects are delivered efficiently, on time, and within budget. Manage customer escalations, ensuring timely resolution and maintaining high levels of client satisfaction. Define, monitor ...

effective use of data, quality improvement, digital technology and patient engagement.The post holder will be responsible for collecting, analysing and interpreting data to support service delivery, patient engagement, and maintaining and developing digital systems. They will develop a strong understanding of Quality Outcomes Framework (QOF) indicators, Local Enhanced … effective use of data, quality improvement, digital technology and patient engagement.The post holder will be responsible for collecting, analysing and interpreting data to support service delivery, patient engagement, and maintaining and developing digital systems. They will develop a strong understanding of Quality Outcomes Framework (QOF) indicators, Local Enhanced ...

staff. Maintain a good working relationship with internal and external stakeholders. Effectively signpost patients to services appropriate to their needs. Contribute to the delivery of proactive and patient-centred care. Take accurate and precise notes during practice meetings. Organise and schedule appointment diaries. Work collaboratively with the wider practice … improve patient care. Great Lumley Surgery continually strives to improve work processes which deliver healthcare with improved results across all areas of our service provision. We promote a culture of continuous improvement where everyone counts, and staff are permitted to make suggestions and contributions to improve our service ...

Service Manager - Altrincham - Hybrid £50k + Excellent Benefits An exciting opportunity has arisen for an experienced Service Manager to join a growing software solutions provider. This role offers the opportunity to lead the delivery of services across software implementations, customer support, professional services, and screening solutions. … will play a key role in shaping and scaling the organisation's service function. Key Responsibilities Oversee the delivery of software implementations, support services, and professional services, ensuring projects are delivered efficiently, on time, and within budget. Manage customer escalations, ensuring timely resolution and maintaining high levels ...

customer at the heart of everything we do. As part of that wider transformation, all core services are being challenged to improve better service at a lower cost.Building on the above, this is an exciting time for HMRC Commercial. We have just completed the discovery element of our Core … Services Review Transformation Programme, and this led to a series of recommendations to improve the service Commercial provides to its customers, strengthen risk control, enhance service delivery, and increase value.HMRC has around 400 FTE working within the end-to-end Commercial function, although not all are within ...

customer at the heart of everything we do. As part of that wider transformation, all core services are being challenged to improve better service at a lower cost.Building on the above, this is an exciting time for HMRC Commercial. We have just completed the discovery element of our Core … Services Review Transformation Programme, and this led to a series of recommendations to improve the service Commercial provides to its customers, strengthen risk control, enhance service delivery, and increase value.HMRC has around 400 FTE working within the end-to-end Commercial function, although not all are within ...

enterprise clients across EU time zones. The Security Consultant - Endpoint Malware & AI must have extensive security experience, ideally from a Consulting, Professional Services or Service Delivery background supporting enterprise customers. The Security Consultant - Endpoint Malware & AI role is fully remote (UK or EU based) The Security Consultant - Endpoint … fluent in English with excellent client-facing communication skills. Key skills as Security Consultant - Endpoint Malware & AI Extensive security experience Consulting, Professional Services or Service Delivery background Enterprise customer experience Endpoint Malware specialist AI knowledge within security environments Deployment and configuration of endpoint security technologies Trellix, Symantec, CrowdStrike ...

enterprise clients across EU time zones. The Security Consultant - Endpoint Malware & AI must have extensive security experience, ideally from a Consulting, Professional Services or Service Delivery background supporting enterprise customers. The Security Consultant - Endpoint Malware & AI role is fully remote (UK or EU based) The Security Consultant - Endpoint … fluent in English with excellent client-facing communication skills. Key skills as Security Consultant - Endpoint Malware & AI Extensive security experience Consulting, Professional Services or Service Delivery background Enterprise customer experience Endpoint Malware specialist AI knowledge within security environments Deployment and configuration of endpoint security technologies Trellix, Symantec, CrowdStrike ...

Applications Service Manager £60,500 Rochdale (2 days per week on-site) An experienced IT Applications Service Manager is required to join a housing organisation during a period of transformation and operational change. This is an excellent opportunity for a hands-on applications leader to take ownership … estate, ensuring services are stable, reliable and aligned with business needs. You'll lead an established team, manage key suppliers, and drive improvements across service delivery, support and governance. Key responsibilities: As IT Applications Service Manager, you will be responsible for the day-to-day management ...

closely with business and technology stakeholders to design solutions that deliver real business value. You'll provide architectural leadership across enterprise technologies, guide solution delivery and help ensure technology investments align with long‐term strategic goals. You'll also contribute to the evolution of AQA’s technology landscape … this role, you'll be responsible for: Designing and guiding technology solutions that meet business requirements while aligning with architectural standards, strategic objectives and delivery priorities. Providing expert architectural advice and leadership to stakeholders, project teams and technology colleagues, ensuring solutions are scalable, secure and fit for purpose. Driving ...

Applications Service Manager £450-£550 per day (Outside IR35) 3-Month Contract Rochdale (2-3 days per week on-site) An experienced IT Applications Service Manager is required to join a housing organisation during a period of transformation and operational change. This is an excellent opportunity … estate, ensuring services are stable, reliable and aligned with business needs. You'll lead an established team, manage key suppliers, and drive improvements across service delivery, support and governance. Key responsibilities: As IT Applications Service Manager, you will be responsible for the day-to-day management ...

Reference number: 478839 Salary: £35,001 - £38,400. A Civil Service Pension with an employer contribution of 28.97%. Contract type: Permanent Working pattern: Flexible working, Full-time Location: Manchester The SIA is an executive non-departmental public body sponsored by the Home Office … your chance to make an impact. In this permanent, full-time position,youllsupervise day-to-day ICT operations, provide hands-on technicalsupportand oversee service delivery to ensure high-quality, customer-focused support.Youllmanage ticket queues, mentorstaffand drive continuous service improvements all while supporting key ICT projects and collaborating ...

support clients in designing, assessing and evolving cloud operating models that are automation-first and AI-ready. You will work hands-on across technology, service management and organisational change to help clients realise tangible business outcomes from cloud adoption, with a particular focus on how GenAI, agentic workflows … improvement through standardisation, automation, improved data flows and readiness for AI-enabled operations, and translate findings into the design of future-state operating models, service management processes and organisational structures that are standardisation-led, automation-first and AI-ready. · Future State Design & Operating Model Definition: Design target cloud operating ...

experience The Opportunity We are currently recruiting on behalf of a leading organisation for an experienced IT Lead to take ownership of the delivery, performance and governance of a broad IT estate. This is a key role with responsibility spanning IT infrastructure, networks, telephony, end-user computing, Microsoft services … associated technologies . You will provide both strategic oversight and hands-on leadership, working closely with outsourced service providers and internal stakeholders to ensure the IT environment remains secure, resilient, compliant and fit for purpose. The successful candidate will combine strong technical knowledge with excellent commercial, vendor management ...

they work through a single trusted technology partner. As our project portfolio continues to grow, we are seeking a technically minded Solutions Delivery Lead to bridge the gap between Sales and Operations, ensuring projects are planned, coordinated and delivered to the highest standards. This is a fantastic opportunity … experienced individual with a background in IT infrastructure, networking, CCTV, AV or technical project delivery who wants to play a key role in the successful delivery of varied and exciting projects. The Role Reporting directly to the Service & Operations Director, you will take ownership of projects from ...

arranging care packages for individuals with assessed needs, ensuring timely access to appropriate support from contracted providers. The team works in line with service agreements, care plans, and organisational standards, using case management systems to accurately record care arrangements and support care planning and service monitoring. This role … . Skilled in analysing, interpreting, and presenting statistical data effectively. Capable of working to tight timescales Collaborative team member to ensure a seamless service delivery across service areas whilst working on a rota In-depth and demonstrable knowledge of relevant work practices, processes, and procedures, with ...