26 to 50 of 76 Service Delivery Jobs in the North West

strategic account plans tailored to each client's business objectives and needs Serve as the primary point of contact for assigned accounts, ensuring exceptional service delivery and client satisfaction Conduct regular business reviews with key stakeholders to assess performance, address concerns, and identify growth opportunities Negotiate contracts … pricing agreements while maintaining profitability and client relationships Collaborate with internal teams including sales, product, and customer success to ensure seamless service delivery and client onboarding Maintain accurate and up-to-date account information in the CRM system, including pipeline management and sales forecasting Identify market trends ...

recognised for combining deep payroll and legislative expertise with robust, scalable systems that support complex contractor engagement at volume. With a strong reputation for service quality, compliance and innovation, the organisation continues to grow through operational excellence and client-centric delivery. The Role This is a senior Payroll/… sector. The role does not involve running payroll. You will act as the operational and subject-matter lead for client onboarding, implementation and ongoing service delivery, ensuring customers fully adopt and maximise the platform while operating compliantly and efficiently. Reporting into senior leadership, you will oversee structured implementations ...

Networks, Managed Wi-Fi/LAN Infrastructure, Broadband/Leased Lines, Network Security, PCI Consultancy, and structured cabling. Job Summary The Service Desk Manager will lead and manage the 1st Line Support Team, ensuring the effective and efficient delivery of IT support services to internal and external stakeholders. … role involves overseeing service desk operations, maintaining service levels, and driving continuous improvement within the support function. The successful candidate will work within ITIL best practices, ensuring compliance, performance monitoring, and customer satisfaction across all service delivery activities. Key Accountabilities Lead and support the 1st Line ...

Your primary role as an IT Support Apprentice is to deliver excellent technical on-site support with outstanding customer service to all users across the business. Role Deliver excellent customer and technology services via the service desk channels Use service monitoring tools to aid problem-solving … service delivery Use automation where possible to support the automatic resolution or mitigation of issues Support, develop and coordinate the effective functioning of business applications Contribute to the planning of application scalability, configuration changes and releases Providing virtual support for staff working remotely as well as on-site. ...

purpose/summary The Cyber Security Process Alignment & Supplier Onboarding Consultant operates within the Operational Integrator (OI) function to support the onboarding of new service providers into a multi-supplier (SIAM) environment within a Defence programme. The role focuses on translating established security processes, policies, and governance into structured … outputs Ensure suppliers understand: Evidence requirements Assurance expectations Audit and governance processes Provide confidence that suppliers can demonstrate compliance from Day 1 of service commencement Governance & Communication Support onboarding for multiple Service Commencement Dates, working across: Incoming suppliers Incumbent suppliers (handover) Client stakeholders Transition teams Ensure security expectations ...

Join Our Client Cheshire Police's Team as an IT Service Desk Agent! Are you passionate about technology and dedicated to providing exceptional customer service? Our client, Cheshire Police are seeking enthusiastic individuals to fill the role of IT Service Desk Agent in Winsford. This temporary position … offers an hourly rate of £13.44, and we want YOU to be part of their dynamic team! Role Overview : As an IT Service Desk Agent, you will be the first point of contact for our customers, delivering top-notch support for the Force's IT systems. Your mission ...

business services and products. Your primary role as an IT Support Apprentice is to deliver excellent technical on-site support with outstanding customer service to all users across the business. Please note: All applicants must to be willing to work from the Manchester Office on occasion to attend training … later than 9am as well as being willing to cover the 8am - 4pm as needed. Responsibilities: Deliver excellent customer and technology services via the Service Desk channels Use service monitoring tools to aid problem solving and service delivery Use automation where possible to support the automatic ...

Umbrella) Role Description: The Cyber Security Process Alignment & Supplier Onboarding Consultant operates within the Operational Integrator (OI) function to support the onboarding of new service providers into a multi-supplier (SIAM) environment within a Defence programme. The role focuses on translating established security processes, policies, and governance into structured … suppliers understand: o Evidence requirements o Assurance expectations o Audit and governance processes • Provide confidence that suppliers can demonstrate compliance from Day 1 of service commencement Governance & Communication • Support onboarding for multiple Service Commencement Dates, working across: o Incoming suppliers o Incumbent suppliers (handover) o Client stakeholders ...

thing. We're seeking a dynamic, enthusiastic individual to lead our IT Engineering Team. Reporting to the Managing Director, you'll oversee high-quality service delivery across IT, telecoms, connectivity and cloud platforms, acting as a senior escalation point while providing strong technical leadership. This role blends technical … expertise, customer service excellence and people management to drive continual improvement across the team. About the role: Act as the senior technical escalation point for complex IT, telecoms, cloud, and network issues. Oversee RMM dashboards, patching, AV, alerts, automation and compliance related maintenance. Ensure best practice configuration, security ...

Senior IT Project Manager 📍 Manchester | Hybrid Working A growing organisation is looking to appoint an experienced Senior IT Project Manager to support the delivery of a broad and varied portfolio of technology and business change initiatives across the wider business. This role requires a genuinely well rounded IT Project … Manager with experience operating across multiple areas of technology and transformation, rather than someone focused purely on a single technical discipline or isolated delivery environment. The successful individual will work across a wide range of initiatives including CRM and business application projects, infrastructure and end user technology upgrades, operational ...

Service Desk Manager 1 day onsite £350 a day Inside IR35 3-6 Months The Service Desk Manager is responsible for ensuring the delivery of high-quality, responsive IT support to staff across a geographically dispersed organisation.The role combines operational leadership with ownership of service performance … reporting and KPI management. The postholder will ensure accurate and meaningful reporting of service metrics, contributing to wider IT operational dashboards.The Service Desk Manager will also support ongoing IT service management maturity initiatives, including contributing to discussions about future ITSM tooling. Key Responsibilities Lead and manage Level ...

resources and workloads in a high-pressure, highly regulated environment. If you're comfortable rolling your sleeves up, influencing senior stakeholders and driving delivery, this one's for you. What You'll Be Doing Owning and driving end-to-end project delivery within a cyber security organisation Creating … managing and delivering project plans , milestones and outcomes Reporting progress, risks and dependencies to senior stakeholders Supporting service delivery against KPIs, SLAs and operational targets Driving ITIL best practice , including Service Operations, CSI and Problem Management Ensuring data quality through asset and configuration management Leading service ...

dependent on experience) Purpose of the Role This role exists to launch and grow Dataspire ONE - our managed digital maturity and assurance service for UK schools and Multi-Academy Trusts - into a market that genuinely needs it. You will work directly with the CEO and senior trust leaders … cycle Present Dataspire ONE credibly to MAT CEOs, CFOs and school SLTs Personally deliver the first cohort of reference customers Build the commercial and delivery team behind you as the service scales This is not a maintenance role. You are launching something new and will be accountable ...

platforms are adopted and used across the organisation. This role focuses on delivering practical enablement, training and user support , helping ensure that employees and Service Desk teams can effectively use IT solutions in their day-to-day work. The role acts as a key connection point between … into simple, actionable guidance and supporting initiatives that improve productivity, user experience and ways of working. Key Responsibilities 1. Adoption & Enablement Support Support the delivery of IT adoption and enablement initiatives aligned with IT priorities Assist in identifying gaps in tool usage, user experience and adoption Work with stakeholders ...

bridge between IT, the business, and end users Deliver measurable value through training support, knowledge sharing, communication, and productivity improvements rather than infrastructure delivery Job Role Responsibilities: Identify gaps in user adoption and experience, working with stakeholders to understand needs and address barriers Support in the drive of behaviour … change to improve day-to-day use of IT systems Support the design and delivery of structured training and enablement programmes, including: Workshops (e.g. automation, Copilot, M365 tools) Self-service learning content Build capability across end users and Service Desk (L1/L2), supporting structured training initiatives ...

Customer Service Operations Manchester £100,000 Basic + Performance Bonus (circa £15,000) Managing 4 Global Department Heads Reporting directly to the Chief Commercial Officer I'm recruiting for a VP of Customer Service Operations role with a growing international technology business that supports over 20,000 customers … business scales (circa 45 heads currently) Because of that, I believe this could be a particularly interesting opportunity for a Head of Customer Service/leader looking to take the next step into a broader operational leadership role. The successful person will oversee four global functions covering Customer Support ...

Analyse security data and alerts to identify trends, risks and potential threats Act as an escalation point for information security queries from colleagues and service delivery teams Support and coordinate patch management activities, validating effectiveness through vulnerability scanning Oversee and operate key security technologies, including SIEM, email … Great Place to Work in 2025 and 2026 a reflection of our supportive and collaborative culture. What we offer 26 days holiday, increasing with service + buy/sell scheme + bank holidays 7% Pension with matched contributions Discretionary bonus scheme Share schemes (including free shares and BAYE) Health ...

absolutely essential for this role! This company are looking for a personable and motivated Junior/1st Line IT Support Engineer to join its service delivery team. This is an excellent opportunity for someone early in their IT career who enjoys customer interaction, problem solving, and hands … joining a collaborative support team, working alongside experienced senior engineers in a fast-paced environment. This is a varied first-line support position combining service desk responsibilities with occasional on-site support visits. Key Responsibilities: Handling and prioritising support tickets. Providing first-line technical support to end users. Supporting ...

clients happy, productive, and secure. You’ll handle a mix of remote support, troubleshooting, and field engineering — making you a key player in our service delivery team. First & Second Line Support Be the first point of contact for incoming tickets and requests Fix issues across desktops, laptops, printers …/IP, DNS, DHCP, VLANs), Hardware troubleshooting, Mobile device support (MDM, iOS, Android) A full UK driving licence Strong communication, problem-solving, and customer service skills Curiosity and a hunger to learn Confidence working face-to-face with clients Why Join Us? You’ll get a unique blend ...

improving data quality within the Laboratory Information Management System (LIMS) Working closely with the Pathology teams, the successful candidate will contribute to the delivery and continuous improvement of the Pathology Quality Management System (QMS), supporting compliance with regulatory standards including UKAS ISO 15189, MHRA, and HTA requirements. The role … autonomous position requiring excellent organisational skills, attention to detail, and the ability to work collaboratively across multidisciplinary teams. The successful candidate will contribute to service improvement, support audits and research activity, and help maintain high standards of patient safety, data governance, and operational efficiency across Pathology services. ...

actions 4. Operational Process Improvement Identify operational inefficiencies, inconsistencies, and process failures Work with department heads to improve: process control, accountability, operational consistency, and service delivery quality Assist in standardising workflows across divisions Support the transition from reactive operational management to structured scalable processes 5. Risk, Governance & Regulatory … Experience implementing internal audit programmes Strong understanding of: ISO 9001 ISO 27001 ISO 14001 ISO 45001 Experience within technology, engineering, software, security, logistics, or service-based environments Excellent documentation and procedural writing capability Strong organisational and analytical skills Ability to challenge operational practices constructively Experience managing corrective and preventive ...

wide range of networking technologies including LAN, WAN, Wi-Fi, and security platforms. Your expertise will contribute directly to ensuring operational effectiveness and service availability across the Force. This is a career graded position, offering a clear pathway for progression within our ICT Technical team. You will be appointed … solutions and upgrades Troubleshoot and resolve third-line network incidents and complex technical problems Collaborate with internal teams and external suppliers to ensure reliable service delivery Maintain network documentation, diagrams, technical standards and service contracts. What Were Looking For Proven experience in enterprise network engineering or support. ...

controls, audits and improvements * Proactively identify issues, solve root causes and improve processes and security posture Requirements * Strong background in IT support, infrastructure and service delivery within a business environment * Experience leading or supporting Cyber Essentials with exposure or interest in ISO27001 frameworks * A curious, problem solving mindset ...

stock-related issues and drive continuous improvement. Supporting Account Managers on key sales accounts by combining hands-on coordination with data analysis to improve service delivery and account performance. Working alongside Account Managers to manage key sales accounts, using stock data and demand insights to ensure accurate order ...

Engineer, Microsoft 365 Engineer, Infrastructure Support Analyst, Systems Administrator, IT Manager, Network and Infrastructure Engineer, Digital Services Partner, Technical Account Manager, Cloud Support Engineer, Service Delivery Analyst, End User Computing Engineer, IT Solutions Specialist, ICT Business Partner. ...