76 to 100 of 107 Service Delivery Jobs in the North West

National Highways is recruiting for a Lead Service Manager with a focus on the DevSecOps capability within Infrastructure & Platforms. This hybrid role requires two days per week in the office across the UK and offers leadership of a Senior Service Delivery Manager/Product Owner. You will ...

other MDMs Proactive Monitoring: Monitor local IT systems and network infrastructure to identify, elevate, and resolve potential faults before they impact warehouse productivity. Service Delivery: Act as an IT champion on the warehouse floor, coaching operational staff on best practices and guiding them on how to accurately … Troubleshooting: Experience with, or a strong desire to learn, warehouse specific operational technology (e.g., thermal printers, ruggedized Android scanners, Mobile Device Management platforms). Service Orientation: Experience working with ticketing systems and managing support queues effectively. Personal Attributes: A calm, methodical approach to problem solving under pressure. You must ...

resolve incidents relating to privilege elevation, application execution, and endpoint security controls. Work closely with infrastructure, packaging, and security teams to ensure seamless service delivery. Produce and maintain technical documentation, support procedures, and operational standards. Contribute to continuous improvement initiatives and platform optimisation activities. Essential Skills & Experience Extensive hands ...

requirement to be part of an on call rota and out of hours working is available. What you’ll be doing Accountable for Operational Service Delivery including Proactive risk management – identify issues and take personal action to mitigate the risk Reactive incident management – take personal action … with a sense of urgency to minimise business impact with clear stakeholder communication throughout Responsible for ensuring any loss of service is restored within SLA following an infrastructure incident and completion of a comprehensive fault investigation to prevent reoccurrence; Manage deployment of prevention of reoccurrence mitigations across the estate. ...

will include reviewing Virgin Media O2 (VMO2) and CS "B/Hops" (items requiring further action or resolution) within the agreed five-working-day Service Level Agreement (SLA). You will ensure that all reviews are completed within the required deadlines and timescales, helping to meet client expectations. … Total Mobile, ensuring internal records are accurate and up to date. Review all VMO2 and CS B/Hops within the five-working-day Service Level Agreement to ensure client requirements and deadlines are met. Review resubmitted work, monitor outstanding issues and close defects on Intelex once they have ...

helping ensure we can detect, prevent and respond to threats at pace while enabling the business to move safely and confidently. Key responsibilities Design, delivery and ongoing improvement of enterprise security solutions across endpoint, cloud, network, DevOps and security monitoring environments. Design and implement secure infrastructure controls aligned … patch management across systems and hardware, ensuring effective coordination and risk reduction. Support server hardening and secure configuration initiatives in collaboration with Infrastructure and Service Delivery teams. Provide security oversight across projects and change initiatives, ensuring security is embedded from design through to delivery. Support audits, regulatory reviews ...

technical and operational disciplines Sound technical judgement when resolving critical incidents and assessing system risks Solid understanding of vendor management principles and 3rd party service level agreements What you will be doing Act as the primary technical escalation point for internal teams on system-related issues, maintenance and deployments … support a wide range of on-premise, SaaS and cloud-hosted business applications Investigate, troubleshoot and resolve complex technical incidents to maintain high service availability Liaise with cross-functional teams to communicate case progress and deliver prompt technical resolutions Manage 3rd party vendors against SLAs to ensure reliable service ...

copper and fibre Previous supervisory/team leadership experience Good knowledge of data centre infrastructure and cabling standards Experience with ticketing, asset management and service delivery Strong communication and problem-solving skills Comfortable working 12-hour shifts in a 24/7 operational environment Previous experience working within ...

require it. What we expect Focus and ownership. This is a dedicated new business role you will not be diverted into account management or service delivery. Your responsibility is to convert the opportunities in front of you into signed, profitable business through a properly qualified sales process. Performance … senior decision-makers including CIOs, IT Directors, CTOs, CFOs, CEOs and other business stakeholders. Work closely with BDE, marketing, pre-sales, technical, commercial and service teams to qualify opportunities and develop compelling solutions. Lead opportunities from discovery and qualification through solution development, proposal, negotiation and close. Apply MEDDPICC ...

Fletchers Solicitors Ltd in Manchester is seeking an IT Service Desk Manager to supervise L1/L2 teams across multiple sites and lead daily operations. You will drive incident resolution, build capabilities, and align service delivery with IT strategy. You will manage performance, report CSAT metrics ...

within a forward‐looking technology environment. You will support and maintain core infrastructure services, work on cloud and on‐premise projects, and collaborate with service delivery and architecture teams to deliver resilient IT operations. The role emphasizes automation, monitoring, and improving infrastructure across Azure, VMware, and enterprise applications ...

feedback and customer insight with the Product team Data and Insight Use Fantenna engagement reporting to produce insight and recommendations Support the automation and delivery of the Engagement Reporting across all customers Maintain accurate account records, renewal forecasting and activity logs in Attio (CRM) Commercial Growth Work alongside Account … Account Management Identify expansion opportunities and help build the commercial case Cross-functional Work closely with the wider Success & Support team, ensuring smooth delivery-to-live transition, proactive engagement once live, and resolving issues quickly Feed customer insight into Product and Commercial About you 3+ years in a Customer ...

Work professionally with customers, colleagues and other stakeholders. Follow company quality processes and procedures. Maintain a strong customer-focused approach, ensuring high levels of service delivery at all times. Essential Experience Experience working within automated systems, warehouses, manufacturing or materials handling environments. Experience working with equipment such ...

portfolio of strategic customers. You will partner with a peer TAM Manager to drive consistency across the global TAM function and ensure exceptional service delivery. You will balance people leadership with hands-on customer engagement, guiding TAMs to deliver measurable outcomes, retention, and high-quality technical support across cyber ...

Elevate Technology Group Ltd in Middlewich is seeking an experienced Technical Services Manager to lead the technical team and own delivery of IT support, projects and managed services across the customer base. This hands-on leadership role requires MSP knowledge, strong team management, service delivery oversight ...

lasting impact for ourselves, our customers, and the communities where we live and work. Purposeful Innovation Through purposeful business innovation, product creation, and service delivery, we are driven to power the industry that powers the world better. Service Above All This drives us to anticipate our customers ...

days a week. Join this world leader in their field, as they embark upon a new Digital strategy that will result in the delivery of a number of significant digital & technology initiatives. KEY SKILLS & BACKGROUND Extensive experience in managing IT infrastructure teams at a senior level Experience in continuity … management and disaster recovery Knowledge across Networks, Servers, Storage, Virtualisation and managing Data Centre environments Familiarity with Service Delivery standards and frameworks such as ITIL. Ability to plan, assign, direct, manage, motivate and engage staff successfully Ability to define, implement and promote IT Infrastructure Strategy Develop and maintain ...

safe installation practices and responsive incident handling. The successful candidate will join a collaborative IT team and contribute to training, client interactions, and service delivery improvements. Hybrid working is available. #J-18808-Ljbffr ...

optimisation of mechanical infrastructure. With the support of their established team of Data Centre Services Engineers, the DCM leads operational support, remote hands service delivery, client relationships, and continuous improvement across the sites. See the attachments in the document section for the full job description and more detail ...

deliver engaging presentations and demonstrations, and act as a trusted technical advisor throughout the customer journey. You’ll work closely with sales, engineering and service delivery teams to design solutions that genuinely address customer needs. This is an excellent opportunity for someone with a technical IT background ...

deliver engaging presentations and demonstrations, and act as a trusted technical advisor throughout the customer journey. You'll work closely with sales, engineering and service delivery teams to design solutions that genuinely address customer needs. This is an excellent opportunity for someone with a technical IT background ...

fintech payments platform. This hybrid Manchester-based role combines hands-on development with architectural leadership, guiding a small engineering team through secure, reliable service delivery. You will shape architecture, mentor engineers, and drive code quality while leveraging AI coding tools and ensuring compliance with card schemes and security requirements. ...

with a focus on scalable, automated solutions. You’ll lead security design across endpoints, cloud, networks, DevOps and monitoring, while partnering with Infrastructure and Service Delivery teams to harden systems and enable #J-18808-Ljbffr ...

Organisation: OpCo Contract Duration: 2 years Reports to: Head of IS Job Overview We are seeking an experienced IS Applications Manager to oversee the delivery, performance, security and ongoing development of a broad business applications environment, with SAP at its core. The IS Applications Manager will be responsible … ensuring applications are secure, reliable, scalable and fit for purpose. Working closely with internal stakeholders and external service providers, you will manage technical delivery, supplier relationships, commercial agreements and application improvement projects. This is a hands-on role suited to someone with a strong background in IS applications ...

Grade 10 £43,149 - £49,658 (as of April 2026 pay band figures) The Cheshire West and Chester Council Digital, Data and Technology (DDAT) service has recently undergone a huge transformation and is looking for an ERP Integration Specialist provides comprehensive application and product management support within their assigned … service area, ensuring optimal performance and alignment with Council objectives. This role involves planning, coordinating, and executing all activities related to the maintenance, support, and enhancement of digital applications. The specialist collaborates closely with application owners, ensuring that all software solutions remain fit for purpose, secure, and fully utilised. ...