76 to 100 of 162 Service Delivery Jobs in the North West

user access. Lead digital improvement projects, develop workflows, and promote effective use of technology across the Practice. Support administrative operations, appointment system management, and service delivery. Produce reports and data analysis, assist with information governance and data protection compliance, liaise with NHS organisations and suppliers, and provide staff training … enhance access to healthcare. Dingle Park Practice embraces innovation and digital transformation, continuously developing its systems and processes to improve efficiency, patient experience, and service delivery. Our multidisciplinary team includes GPs, nurses, healthcare professionals, administrative and support staff who work collaboratively to provide responsive and compassionate care. ...

outcomes Enable more coordinated and responsive care pathways across systems Embed continuous innovation and improvement into frontline practice About us North West Ambulance Service NHS Trust provides 24 hour, 365 days a year accident and emergency services to those in need of emergency medical treatment and transport. Our highly … ensure the safety of the public and treatment of patients in the event of a major incident. We also deliver the NHS 111 service in the North West. NHS 111 replaced NHS Direct in 2013. This service was introduced to make it easier for people to access local ...

ticketing systems, responding to clients/end users providing a positive and professional level of support to resolve/address/manage the service tasks promptly and efficiently. The Role Day to day you will be involved in: Plan and coordinate daily business operations, including scheduling, logistics, and resource … allocation, to support our engineers in the servicing of HIUs (Heat Interface Units) for both residential and commercial clients. Providing excellent customer service by regularly updating clients on the status of service appointments and maintaining clear, professional communication at all times. Respond to all incoming calls within ...

play a key role in improving health outcomes for the residents of Leasowe. You will work alongside an experienced multidisciplinary team, contributing to the delivery of holistic care and promoting health and wellbeing across our patient population. This is a fantastic opportunity to join a collaborative, friendly team where … supported. Main duties of the job The Care Navigator plays a vital frontline role within the practice, supporting patients to access the right service, professional, or support at the right time. The post holder will provide a professional, efficient, and compassionate reception and administrative service. The Care Navigator will ...

systems, artificial intelligence and advanced digital technologies Foster collaboration across engineering and technology disciplines to deliver integrated customer solutions Operational Leadership Maintain accountability for delivery performance across all programmes,projectsand customer contracts Ensure safe, effective and commercially successful delivery aligned with customer expectations Drive operational excellence, governance, quality … capability, capacity and leadership required to meet current and future demand Act as the senior escalation point for significant customer, business and delivery issues Leadership, People & Culture Lead and develop a substantial organisationcomprisingboth permanent employees and contingent resources Build a high-performing leadership team capable of delivering sustainable growth ...

across multiple sales and care channels to driving operational excellence and digital transformation, we work to enhance every interaction. This is where innovation meets service, and where your impact can make a real difference. What you'll do Be part of a career-defining transformation as we bring together … with a proactive and customer-focused mindset. Excellent communication and stakeholder management skills, with the ability to influence and collaborate across teams. Experience supporting service delivery, continuous improvement, or business process enhancement initiatives. Retail, contact centre, telecommunications, or broader customer-facing experience would be beneficial. A team player ...

Description Observability Engineer Are you an experienced Observability Engineer with a passion for improving service performance, resilience and operational excellence? We are seeking a skilled professional to lead our observability capability, delivering effective monitoring, telemetry, dashboards and insights that enable proactive service management and continuous improvement across … networks, platforms and applications. You will ensure services are measurable, visible and proactively managed through effective telemetry, monitoring, alerting and reporting. Working closely with Service Delivery and technical teams, you will embed observability best practices into both existing and new services, providing actionable insights that improve performance, resilience ...

emerging technologies across MMS by building cross-functional strategies that improve operational efficiency, quality, and business outcomes. This role will partner closely with operational service line leaders to identify opportunities for AI adoption, drive organizational change, and implement innovative technology solutions while ensuring appropriate governance and regulatory compliance. Core … Responsibilities Technology Innovation: Drive the evaluation, development, and implementation of AI, machine learning, automation, and emerging technologies to improve operational efficiency, service delivery, and innovation across all MMS service lines. Process and Automation Efficiency: Focus on efficiency and quality gains through process optimization and automation (e.g., cost ...

Role: Customer Service/Contact Centre Advisor Location: Burnley Job Type: Temporary 6 - 12 Month Contract (Reviewed) Working Pattern: Monday – Friday/Between the hours of 8.30AM – 5.30PM/37.5 Hours Pay Rate: £12.71 per hour increasing to £14.27, amazing benefits including excellent paid annual leave 28 days rising … Providing information for reports to team leaders/managers Other duties as outlined by line manager Key Skills: Previous experience of working in a service delivery environment is essential Extensive use of digital applications including (but not restricted to) database based applications and Microsoft office Attention to detail ...

upgrades, system improvements, installations, and technology change programmes Developing and maintaining IT infrastructure, network, disaster recovery, and business continuity plans Managing suppliers, technology partners, service agreements, and infrastructure-related budgets Ensuring systems and networks comply with information security policies, data protection requirements, and industry best practice Leading the investigation … operational procedures Providing technical leadership, guidance, and support to IT colleagues and wider teams Supporting the development and implementation of IT policies, standards, and service improvement plans Infrastructure and Network Manager Skills and Experience Required Proven experience managing IT infrastructure, networks, and technical services in a complex organisation Strong ...

oversee the day-to-day management of a portfolio of laboratory spaces in Macclesfield. Acting as the primary point of contact for scientists, service providers, and visitors, you will play a critical role in ensuring laboratories operate safely, efficiently, and in full compliance with regulatory and company standards. This … daily operation of assigned laboratory areas, serving as the key point of contact for scientists and external visitors. Coordinate preventive maintenance, repairs, and service activities with Facilities Management (FM) providers to minimise disruption to laboratory operations. Monitor and track FM helpdesk requests, ensuring timely resolution of issues. Investigate service ...

Responsibilities Lead and manage pre-deal, post-deal and separation engagements across a range of sectors, including private equity and corporate clients. Oversee the delivery of high-quality IT due diligence, transaction reports and other advisory deliverables. Provide Programme Management Office leadership across technology workstreams. Engage with senior client … issues, and facilitate key decision-making. Analyse IT information including technology costs, contracts, operating models and qualitative data. Lead the development of Transitional Service Agreements, SteerCo materials, status reports and strategic recommendations. Identify technology synergies, one-off costs and ongoing technology costs. Lead workshops and develop expertise across benefits ...

performing Finance Operations function across Accounts Payable, Accounts Receivable, Payroll, Credit Control, Expenses and Payments, while driving a significant programme of process, technology and service transformation. The successful candidate will play a key role in modernising Finance Operations, improving service delivery, simplifying processes and maximising … technology, automation, self-service and AI. Your duties will include: Leading the Finance Operations function across AP, AR, CC, Expenses and Payments. Developing and delivering the long-term Finance Operations and transformation strategy. Improving the experience and service provided to internal and external stakeholders. Driving process improvement, standardisation ...

lifecycle maintenance of business applications, arranging deployment, testing and transition of application releases. Participate in the planning and implementation of processes, policies, procedures of service delivery to ensure systems provisioning and maintenance can meet agreed business requirements. Undertake the fulfilment of service requests in relation … business applications capacity, capability, availability, security and performance; seeks to automate these routine procedures where possible. Work with the other members of the IT service, external support companies and third-party vendor organizations responsible for service provision, incident and problem management. Monitor progress of requests for support ...

broader business objectives and transformation agendas.Developing technology strategies, target operating models and long-term transformation roadmaps.Identifying opportunities to improve performance, drive growth and enhance service delivery through technology.Creating business cases and investment strategies to support major technology initiatives.Contributing to thought leadership, market insights and industry-focused propositions.Supporting business ...

professional experience Your professional experience should include: Prior relevant work experience demonstrated extensive Finance Transformation and proven proficiency in finance operating model and service delivery model, financial process design and standardisation, automation and change management Solid experience in leading large and multi-functional teams during design and implementation. ...

service. Quality & Continuous Improvement Birtley Medical Group continually strives to improve work processes which deliver healthcare with improved results across all areas of our service provision. We promote a culture of continuous improvement where everyone counts and staff are permitted to make suggestions and contributions to improve our service delivery and enhance patient care. All staff are to contribute to investigations and root cause analyses whilst participating in serious incident investigations and multidisciplinary case reviews. Learning and development The effective use of training and development is fundamental in ensuring that all staff are equipped with the appropriate ...

upgrades, system improvements, installations, and technology change programmes Developing and maintaining IT infrastructure, network, disaster recovery, and business continuity plans Managing suppliers, technology partners, service agreements, and infrastructure-related budgets Ensuring systems and networks comply with information security policies, data protection requirements, and industry best practice Leading the investigation … operational procedures Providing technical leadership, guidance, and support to IT colleagues and wider teams Supporting the development and implementation of IT policies, standards, and service improvement plans Infrastructure and Network Manager Skills and Experience Required Proven experience managing IT infrastructure, networks, and technical services in a complex organisation Strong ...

join Hyde as our Technical Manager - Renewable Heating & Solar PV? We're looking for a technically minded and customer-focused professional to lead the delivery and performance of Hyde's renewable heating, Solar PV and non-gas domestic energy systems across our homes. This is not a hands … background in areas such as renewable energy, heat pumps, Solar PV, electrical services, building services, housing maintenance, compliance, technical support, asset management or service delivery. This is an exciting opportunity to play a key role in supporting Hyde's sustainability ambitions while ensuring residents receive an excellent service ...

provide BA services to support AJ Bell with its growth and cost targets. This role will work with stakeholders to ensure the successful delivery of continuous improvements, new products & functionality. They will implement change across the department in support of strategic goals and ways of working. Job Responsibilities Support … solutions using standards, methods and techniques as required. You'll maintain links with colleagues within related disciplines such as business operations, software engineering and service delivery functions and support the deployment of business and technical changes; Facilitating stakeholder meetings and workshops, and presenting findings and actions both verbally ...

users, addressing issues related to desktops, laptops, and corporate mobile devices (including iPhones, Android phones, and iPads). Utilise ITSM tools to manage service requests efficiently, ensuring timely resolution and customer satisfaction. Deploy and manage software applications using SCCM, ensuring that all systems are up to date and functioning … maintaining a stable network environment. Engage with non-technical users effectively, demonstrating excellent communication skills and a customer-centric approach. Prioritise and manage multiple service requests in a fast-paced environment, ensuring that critical issues are addressed promptly. Embrace ITIL processes and methodologies to continuously improve IT service ...

Engineering and procurement audiences, including a sceptical or hostile one. Technical literacy — fluency and versatility, not depth · Advanced user in Claude, Copilot, etc. · Software delivery experience in any role, preferably a Developer, Lead, Architect or a Delivery Lead. · Understands SDD and agentic development. · Confident and accurate with … person in an internal conversation and the most commercially fluent one. Nice to have · Experience positioning fixed-price, pod-based, outcome-based or managed-service delivery models — including handling the “if it’s AI-powered, why does it still take months?” objection. · Discovery or requirements workshop facilitation ...

data, quality improvement, digital technology and patient engagement. The post holder will be responsible for collecting, analysing and interpreting data to support service delivery, patient engagement, and maintaining and developing digital systems. They will develop a strong understanding of Quality Outcomes Framework (QOF) indicators, Local Enhanced Services … naturally curious A confident communicator with excellent written skills Ability to work independently and manage competing priorities An interest in data, technology, healthcare and service improvement Someone creative and enthusiastic about engaging with patients and the wider community Disclosure and Barring Service Check This post is subject ...

objectives and transformation agendas. Developing technology strategies, target operating models and long-term transformation roadmaps. Identifying opportunities to improve performance, drive growth and enhance service delivery through technology. Creating business cases and investment strategies to support major technology initiatives. Contributing to thought leadership, market insights and industry-focused ...

resolve incidents relating to privilege elevation, application execution, and endpoint security controls. Work closely with infrastructure, packaging, and security teams to ensure seamless service delivery. Produce and maintain technical documentation, support procedures, and operational standards. Contribute to continuous improvement initiatives and platform optimisation activities. Essential Skills & Experience Extensive hands ...