1 to 25 of 95 Service Delivery Jobs in the Thames Valley

Summary of the role’s main purpose: The IT Service Delivery Manager will provide the direction and strategy for the related Service Management and Service Delivery functions within the department and have accountability for related policies and procedures. The role holder is accountable for ensuring … that IT delivers appropriate and consistent levels of service to the business from both the internal teams and its suppliers at the right cost. That technology services are stable, meeting availability targets and that there is a continuous improvement framework in place. Key Responsibilities: Accountable for all areas of … Technology service and the relationship with the end customer. Act as the ambassador for the ‘shift-left’ strategy driving support costs to the lowest price point whilst measuring and ensuring that repeat incidents are eliminated and that customers are experiencing excellent service. Accountable for the overall service delivery More ❯

delivering futuristic solutions & AI-driven services to global CSPs, and digital platform & software firms. Prodapt’s customers range from telecom operators, digital/multi-service providers (D/MSPs), technology and digital platform companies in the business of connectedness. Prodapt builds, integrates, and operates solutions enabling next-generation technologies … strong background in OSS/BSS and Salesforce architecture. The ideal candidate will have a co mprehensive understanding of the Lead to Cash process, Service Delivery frameworks, and some familiarity with Service Management principles. You will play a critical role in designing and implementing innovative solutions that … with existing systems and processes. Analyze business requirements and translate them into technical specifications, ensuring alignment with Lead to Cash processes. Develop and implement Service Delivery models that optimize operational efficiency and enhance service quality. Utilize Salesforce tools and features to streamline processes, improve customer interactions, and More ❯

Aylesbury, Cambridge, Edinburgh, or Home based Junior Services Delivery Manager Loading As our business continues to grow, we're looking for a Junior Service Delivery Manager to join our Operational Services team. In this role, you'll help ensure our customers get the most from their ArcGIS … and our business is growing considerably year on year. We are a people-focussed, profitable, growing software company with great career prospects. The Junior Service Delivery Manager role This is a customer facing role, with responsibility for the delivery of the service. You will contribute towards the … delivery of planned activities and coordinate changes to services. You will be responsible for providing customers with ongoing performance reporting and trend analysis adding insight and recommendations to provide value to the customer. Knowledge of Esri products is an advantage but not essential for this role. Working across a More ❯

A rare opportunity to join a unique service user charity working with individuals who have, or have had substance use issues, Build on Belief is looking for a Service Manager to run a weekend service based in Buckinghamshire. We are particularly interested in recruiting someone who has … direct working or lived experience of substance use problems. Tasks JOB DESCRIPTION: SERVICE MANAGER TITLE: Service Manager SALARY: £24,851.84 HOURS : F/T post, 30 hours per week (Hrs TBC, Saturday and Sunday mandatory) BASED AT: High Wycombe, HP11 2RZ REPORTS TO: Operations Manager JOB PURPOSE: To … manage and develop the Weekend Social Club on behalf of the organisation within the agreed business plan. KEY RESPONSIBILITIES AND ACCOUNTABILITIES: Running a Service The Service Manager is responsible for ensuring that the running of a service is done in line with Build on Belief mission to More ❯

career through amazing experiences, our apprenticeship scheme, and development programmes. At Costa, you can go beyond the day-to-day. And as a Lead Service Delivery Manager, there's never been a better time to join. This role will ensure the delivery and maintenance of robust, resilient … technology systems and services to support the operation of Costa business globally. It will also support the Head of Technology Service and Operations to define and deliver the Service Management strategy. So, why Costa? We didn't become a global coffee brand by sitting back. When you work … values: Disciplined to Deliver, Passion for Progress, Win with Warmth, Courage to Challenge and Trusted Team Players. What you'll do Being a Lead Service Delivery Manager is about so much more than bringing our coffee to the world. It's your chance to stir up real success More ❯

critical systems which help our clients keep us all safe and secure. We bring innovation to our clients using proven and emerging technologies, agile delivery processes and our deep expertise across the breadth of space, defence, intelligence, aerospace and maritime, all underpinned by our end-to-end cyber capability. … and responsibilities CGI is preparing a major bid for our Defence client, and we are looking to build a high-calibre team, including a Delivery Project Manager and/or Service Delivery Manager. The successful candidate will have experience working on large delivery and service programmes, ideally with bid experience, and will be responsible for shaping our Service Solution and complex change model. DV clearance is required; candidates may be granted time to secure this before the ITN stage. Key Responsibilities: • Define and impact service requirements in detail • Own the service More ❯

of data centres facilities operations. You will be driving performance improvements, innovation, best practices and championing collaborative efforts across various departments to elevate our service delivery while maintaining alignment with business objectives and delivering on 100% uptime SLAs. This is a key role in the operations leadership team … ensure that business goals and deliverables are achieved. Innovation & Continuous Improvement: Champion the implementation of innovative practices, processes, and technologies to drive improvements in service delivery, operational efficiency, and customer satisfaction. Strategic Financial Management: You will have comprehensive control over the operational and capital expenditure, managing a significant … to meet future demands. Drive initiatives aimed at enhancing operational capabilities, streamlining processes, and implementing state-of-the-art solutions to bolster efficiency and service quality. Performance & SLA Management: Ensure that all data centres facilities operations consistently meet or exceed their 100% uptime SLA and operations goals. Address performance More ❯

Are you a Service Desk leader ready to make your mark in a rapidly scaling MSP with bold ambitions? This is your opportunity to step into a transformational leadership role —shaping process, culture, and performance across a fast-paced IT support operation. 💼 The Role This is more than just … a management role. You’ll take ownership of a growing service desk team, currently 15 strong, supporting 500–600 clients across three office locations . You'll be pivotal in scaling, refining, and evolving service delivery standards while embedding a performance-led culture across the desk. You … across the business. 🔧 Responsibilities Drive performance, KPIs , and SLA compliance through effective leadership and accountability Manage, mentor, and develop a high-performing team of Service Desk Engineers Lead initiatives to improve ticket allocation, response times , and first-time fix rates Build out and enhance the ConnectWise PSA system for More ❯

strong background in OSS/BSS and Salesforce architecture. The ideal candidate will have a co mprehensive understanding of the Lead to Cash process, Service Delivery frameworks, and some familiarity with Service Management principles. You will play a critical role in designing and implementing innovative solutions that … with existing systems and processes. Analyze business requirements and translate them into technical specifications, ensuring alignment with Lead to Cash processes. Develop and implement Service Delivery models that optimize operational efficiency and enhance service quality. Ut... More ❯

Lucid Support Services, established in 2002 and headquartered in Milton Keynes, is a multi-award-winning provider of Technical Resource Solutions and IT Project Delivery Services. We are proud winners of the Best Professional Services Company at the 2024 MKBAA Awards. As a Gold Accredited member of the Association … ARC), we have over 20 years of experience in sourcing top IT talent for public and private sector clients. Our expertise includes: ?Augmented project delivery teams ?Individual technical specialists ?Outcome-based solutions under statements of work ?Large-scale IT deployments (OS upgrades, hardware installations, and project management) About the … This is an exciting opportunity to build relationships with top IT talent, helping them secure new roles while playing a key role in our delivery process. Unlike traditional 360° recruitment roles, you will focus entirely on candidates, no sales, no business development. Your job is to find the best More ❯

resilient in our efforts to drive long-term, sustainable innovation to meet humanity's most enduring challenges. We are seeking a Head of IT Service with significant and demonstrable experience with building and leading an IT service team within a large enterprise organisation. Reporting into the IT Director … issues, problems and requests. You will own major incident management, problem management, and change management processes. You will be the driving force behind continual service improvement, ensuring all services are underpinned by robust ITIL practices and aligned to our strategic and operational goals. Key Responsibilities: Leadership and Team Management … support of the highest quality. Build a team to support the Institute's long term growth plans aligned with a high touch, quality-based service delivery. Promote a high-performance, service-focused culture within the team. Set clear objectives, provide coaching, and ensure continuous professional development and succession More ❯

We take pride in managing the information security operation and safeguarding all our assets. Our core functions encompass Enterprise & Technical Architecture, Network & Voice, Infrastructure, Service Delivery, Service Operations, Data & Analytics, Security & Quality Compliance, Transformation, Application Development, and Enterprise Platforms. With a dedicated team of over 500 staff … Azure services Deploy, configure, and manage Azure resources, including virtual machines, storage, networking, Logic Apps, and Log Analytics Workspaces Deploy and manage Azure Kubernetes Service (AKS) clusters for containerized workloads Oversee Azure VMware Solution (AVS) environments, ensuring seamless integration with existing infrastructure Implement security best practices, including identity and … multi-cloud environments Experience migrating on-premises data centers to Azure Cloud Basic understanding of VMware and AWS Hands-on experience with Azure Kubernetes Service (AKS) for container orchestration Experience managing and optimizing Azure VMware Solution (AVS) environments Life at RWS At RWS, we're here for one purpose More ❯

Lucid Support Services, established in 2002 and headquartered in Milton Keynes, is a multi-award-winning provider of Technical Resource Solutions and IT Project Delivery Services . We are proud winners of the Best Professional Services Company at the 2024 MKBAA Awards . As a Gold Accredited member of … ARC), we have over 20 years of experience in sourcing top IT talent for public and private sector clients. Our expertise includes: ✔ Augmented project delivery teams ✔ Individual technical specialists ✔ Outcome-based solutions under statements of work ✔ Large-scale IT deployments ✔ Business Critical permanent and executive hires through our Lucid … This is an exciting opportunity to build relationships with top IT talent, helping them secure new roles while playing a key role in our delivery process. Unlike traditional 360° recruitment roles, you will focus entirely on candidates , no sales, no business development. Your job is to find the best More ❯

Active SC Clearance is essential Location: Central Milton Keynes A Security Cleared (Minimum SC) First Line Analyst is required to join a Second Line Service Desk team supporting delivery of a 24/7 x 365 service working in rotating Early, Mid, Late shifts to cover 7am … 7pm. You will provide technical support and service delivery to this organisations customers who are typically central Government or Law enforcement. You will be responsible for Incident investigation and resolution, request fulfilment, assisting problem investigations, identifying and generating support documentation, and technical coaching to users, ensuring adherence to … agreed standards and procedures. Essential Skills and Experience: Experience working for a Managed Service Provider (MSP) and familiarity with managing support contracts and SLAs. Strong knowledge of common desktop operating systems (Windows, MacOS) and mobile devices (iOS, Android). Basic networking knowledge to assist with issue troubleshooting (TCP/ More ❯

be based onsite 5 days a week. The Role : * Contributing to the new Technology Strategy and defining the roadmap for business and technology transformation. * Delivery of the agreed Technology Roadmap on time and on budget, through a combination of internal and supplier resources. * Accountability for the BAU and Transformation … maintenance of all existing IT systems- ensuring systems are safe, secure, updated and available. * Provision of end user support and ensuring high levels of service delivery. * Delivery of projects on time and on budget in line with the business requirements. About You : AS400/iSeries Mainframes (preferable) RPG … Microsoft 365 stack- including Power Platform, Azure, SharePoint Knowledge of cloud platforms and technologies Knowledge of data warehousing, architecture and networks Experience running a service delivery team and delivering high quality service management. Ability to demonstrate experience of strategic planning, implementation and management of IT projects. On More ❯

Oracle EBS Functional Lead Financial Systems Delivery Manager | Business Analyst Location: Langley, UK Client Overview: Our client is a renowned global travel retail platform, focused on connecting buyers and sellers in the travel industry through their next-generation marketplace. Known for its commitment to delivering exceptional travel experiences, dedicated … Acting as the Functional Lead, and SME for Oracle EBS and EPM Fusion • Leading stakeholder engagement within the global Finance team. • Leading the offshore delivery team • Working closely with Managed Service Providers and various internal technology services. • Ensuring delivery of Finance solutions software, including Procurement, Accounts Payable … Expense Reporting, and more. • Guiding the cultural adoption of best practices, compliance, thought leadership, and innovation in service delivery. • Partnering with business and technology teams for aligned execution and delivery of work. • Maintaining active engagement in industry and technology trends for continual improvement. Requirements: • Proven track record in More ❯

An Application Service Owner is now sought by a global manufacturer and retailer to take responsibility for new central business application. Initially this will be a 12-month fixed term role with the possibility to become a permanent role. Initially the successful Application Service Owner will be involved … party, becoming responsible application management, support processes, incident and change ensuring the provision of an effective and reliable application. Key tasks of the Application Service Owner Ensure effective operation of incident, request and problem management processes based on ITIL best practice Collaborate with internal IT functions and external vendors … in delivering application management Service performance reporting to understand the effectiveness and performance of the solutions verses agreed expected SLAs Maintain compliance, with the proactive management of any risks. Management and coordination of full change life cycle. Continuous improvement working with cross functional teams Maintain detailed high-quality document More ❯

Active SC Clearance is essential Location: Central Milton Keynes A Security Cleared (Minimum SC) First Line Analyst is required to join a Second Line Service Desk team supporting delivery of a 24/7 x 365 service working in rotating Early, Mid, Late shifts to cover 7am … 7pm. You will provide technical support and service delivery to this organisations customers who are typically central Government or Law enforcement. You will be responsible for Incident investigation and resolution, request fulfilment, assisting problem investigations, identifying and generating support documentation, and technical coaching to users, ensuring adherence to … agreed standards and procedures. Essential Skills and Experience: Experience working for a Managed Service Provider (MSP) and familiarity with managing support contracts and SLAs. Strong knowledge of common desktop operating systems (Windows, MacOS) and mobile devices (iOS, Android). Basic networking knowledge to assist with issue troubleshooting (TCP/ More ❯

to-day IT 2 nd and 3 rd line support activities for Schools. The IT Support Technician will liaise with School staff, the IT Service Desk and other 3 rd line support teams to identify, prioritise, own and resolve all IT support and service requests. The IT Support … Technician will work closely with the Projects teams to assist with the seamless delivery of technology transition projects This position is a UK role and will be required to support other schools/sites as requested by the UK Service Delivery Manager. Key Responsibilities Provide 2 nd … and 3 rd line support to UK School staff and students Support Transformation Projects Work alongside and support strategic technical delivery and IT Solutions Strategy Carry out routine BAU maintenance of all computer hardware and network services to maintain agreed availability. Respond to and resolve IT faults and requests More ❯

may not always get it right, our drive to collaborate, innovate, and achieve top-notch customer satisfaction never wavers. We offer industry expertise, stellar service support, and the most flexible, resilient, and secure connectivity solutions on the market. Our expertise spans across various sectors, including industry, agriculture, healthcare, security … through seamless migrations and ownership changes. Reporting to the Migrations Support Supervisor, you'll be part of a dynamic team focused on delivering exceptional service and maintaining the integrity of our M2M databases. This role offers the chance to work with a diverse range of internal and external stakeholders … network providers to facilitate SIM changes required for migrations. The Secret Sauce (Key Experience & Skills): 🍨 Experience: A minimum of 1 year in a Customer Service or Telco administration role, ideally with exposure to complex customer procedures within a service desk environment. Customer Focus: Proven ability to support customer More ❯

Group Service Desk Manager Permanent/Full-time Company Profile An exciting, forward-thinking, and innovative provider of complete, bespoke, managed IT, communication and network security solutions for businesses of all sizes. Now hiring for an experienced Group Service Desk Manager to lead and develop the service … desk teams due to continued growth and expansion in customer base and demand Opportunity This is a fantastic opportunity for a talented and driven Service Desk Manager looking to join a forward-thinking and rapidly growing company, who offer outstanding support and professional development, clear career progression pathways, as … well as unrivalled job security and stability in a fast-paced and rewarding environment. Key Responsibilities Lead and manage the group's service desk teams to deliver outstanding technical support and customer service. Oversee daily operations across multiple service desks, ensuring performance against KPIs, SLAs and client satisfaction More ❯

WITHIN THE UK CONTINUOUSLY FOR AT LEAST 3 YEARS AT TIME OF APPLICATION. The overall purpose of the role is to: provide technical/service knowledge and assist in management of lifecycle management of all End User Devices, ensuring ICT EUD services are delivered within agreed Service Levels. … ROLE RESPONSIBILITIES Provide technical/service EUD knowledge within agreed SLA's; fulfilling Service Requests in relation to end user devices. Ensure EUD Asset data is accurate and validated in line with SACM policy, ensure data and tools enable device optimisation and utilisation. Support management of end to … evaluation through to disposal, with a focus on supportability, usability and cost effectiveness. Use management information to monitor and measure day to day EUD service delivery operations and performance and actively contribute to plans to address any issues with ICT and the wider business. Ensure all service More ❯

Field Service Engineer South East Job Description In this role, you have the opportunity to make life better Looking at the challenges the world is facing today, Philips' purpose has never been more relevant. The world and our customers' needs are changing faster than ever before and while we … we need you, to help us tackle increasingly complex challenges posed by ever-evolving health and well-being needs. The purpose of this Field Service Engineer is to support the technical needs of Philips Imaging customers and customer service partners. Would you like the challenge to work both … procedures and information. Determining the most cost-effective repair/solution to minimize customer downtime. Actively participating in an ongoing rotation with the Field Service Engineer team, providing customers with direct remote support in a 5 by 7 working pattern. You are a part of a regional team of More ❯

onboarding or uplift of services to our clients. This role is one of the first engagements many new customers will have with HSO Managed Service Department. As such, it is seen as a critical role within the department as it sets the tone of our client's relationship with … HSO. JOB FUNCTION Play a key role within 'HSO Managed Services' to ensure a first-class service is delivered to all Customers. Manage the pipeline of service transitions and ensure that all customer and HSP stakeholders are aware of expected timelines and dates for activities so as to … runs in budget and any needs for increased budgets from customers are recognised early and communicated to customers. Ensure any changes in plans or delivery are explained to customers to ensure expectations are set and met. Produce and own a resourcing plan to fulfil upcoming tasks in the most More ❯

Job Overview: We are seeking a dedicated technical service engineer to service, repair, maintain, install, and support their market-leading technologies. This hands-on role requires mechanical engineering skills and familiarity with software installation, as much of the equipment operates on Windows or similar platforms. Primarily South/… be local to the region. MARCO ensures excellent travel arrangements, including highly rated hotels and good flights. The role is customer-facing, emphasizing excellent service delivery, client loyalty, and support. The engineer will receive a high-spec vehicle, tools, laptop, phone, and uniform, and will join a team … pension contribution Performance-based bonus scheme 'Out of hours' bonus - earn an extra £200 a week after working hours for on-call/telephone service All expenses paid when travelling abroad. More ❯