26 to 49 of 49 Service Delivery Jobs in the Thames Valley

client, a very successful Managed Service Provider in Central London are looking to hire a 1st Line IT Team Leader. This is an exciting opportunity to lead a dynamic team in a fast-paced help desk environment. This is a fully office based role (5 days a week). … Responsibilities: Lead and Motivate: Manage a team of 1st Line engineers to deliver exceptional service, ensuring SLA-driven resolution of client tickets. Enhance Team Collaboration: Foster teamwork by encouraging input and proactive solutions from team members. Oversee Daily Operations: Monitor workload distribution and ensure efficient day-to-day operations ...

Account Manager | Microsoft, Managed Services, Cloud & Cyber Security A successful UK-based Managed Service Provider is looking for an ambitious and relationship-driven Account Manager to join their expanding team. Supporting SMEs across London, the Thames Valley and Milton Keynes , this role is ideal for someone who thrives … cloud and cyber services Run regular account reviews, QBRs and strategic roadmap discussions Translate client needs into tailored technology solutions Collaborate with technical, service delivery and cyber teams to ensure excellent service Maintain accurate pipeline and account data within CRM systems What We’re Looking For Proven ...

week notice period Desirable OT asset discovery/monitoring tooling experience Exposure to UK critical infrastructure regulation (e.g. NIS, CAF) ITSM and service delivery lifecycle understanding Hybrid IT/OT environment experience ...

role with purpose, influence and opportunity, ICAEW is a place where your future can truly take shape. Role Profile To design and support the delivery of scalable, user-centred solutions on the Microsoft Dynamics 365 Customer Engagement (CE) platform, aligned to ICAEW's strategic goals. This role plays … over-customisation. * Ensure solutions are user-centric, maintainable, and built to meet ICAEW's business process needs across functions such as membership, sales, customer service, and marketing. * Provide architectural oversight across the Dynamics CE lifecycle, ensuring compliance with solution design, security models, and integration standards. * Work closely with business ...

Clearance. Our client is looking for an experienced developer, with a collaborative and user focused mindset, who can work across ServiceNow modules to improve service delivery and business processes. Youll focus on customizations, optimizing applications, building features and integrations with other systems. Role: ServiceNow Developer Duration: 6 Months ...

asset discovery, monitoring and OT security tools. Exposure to regulatory requirements for critical infrastructure (e.g. NIS Directive, UK CAF). Understanding of project/service delivery lifecycles and ITSM controls. Security clearance Active SC clearance or SC that has lapsed within the last 12 months is required ...

creative attitude that can work as part of a team? can you take ownership of assigned tasks, anticipate and identify potential issues and service improvements. Do you have experience of IT support, incident resolution, customer liaison, spares orders and electronic diary management that contribute to IT service delivery … management: incident logging, triage and assignment on various platforms Excel and manage the incident to resolution in conjunction with the 3rd party, keeping the service desk record in all toolsets updated in according with agreed work instructions Electronic diary management Your experience: Experience in incident resolution and/ ...

threats and ensuring that policies, configurations and controls remain robust and resilient. Your work will involve collaborating closely with cyber security, infrastructure, networking and service delivery teams, ensuring that new services and configurations are delivered securely and aligned with modern best practice. This role will require clarity ...

being an employer of choice. Primary Purpose: The Tier 3 team are tasked with handling the senior escalation of cases raised to the Service Delivery department. In addition, a successful applicant for the role of a Tier 3 engineer, in addition to being a highly skilled generalist, will ...

leading technology company is seeking a Head of Managed Services based in the UK to lead its managed services functions. The role involves overseeing service delivery and engineering teams, ensuring high operational standards and customer satisfaction within a 24/7 service model. Ideal candidates should have ...

client specialises in delivering tailored telecommunication services across the UK to clients of all sizes. Partnering with industry-leading vendors, they prioritize customer service by simplifying complex telecom concepts and providing clear solutions. Their offerings include connectivity, cloud services, hosted voice, and IT support, all designed to address client … relevant suppliers via CRM system within agreed SLAs. The role will also involve the management and coordination of order workloads, progress reports and service updates for both the business and customers, whilst ensuring the customer has the best experience The role will involve: Order management Testing and service ...

environments, and are ready to step into a formal SCIDA role with full training and support. What You'll Be Doing ICT Assurance & SCIDA Service Delivery Act as the engineering and compliance focal point for allocated RAF/MOD sites Deliver SCIDA services in line with ...

vendors Planning and carrying out IT hardware installations to strict Data Centre standards Decommissioning network hardware and cabling Maintaining accurate documentation and inventories Completing service requests within agreed SLAs Ensuring compliance with company, client, and manufacturer standards, health & safety, and security protocols Task description: Maintaining data centre management toolsets … management of the data centre Coordinating with facilities teams to improve energy efficiency Supporting daily operations: installs, changes, decommissions, maintenance Contributing to service improvement and major infrastructure projects Basic server configuration (IDRAC, ILO) Fault finding, escalation, racking, stacking, patching, moves, and changes Managing complex cabling infrastructure for stable ...

Your role at a glance As the Regional Passive Networks Governance Specialist, you will act as a delivery engine for GDC Networks within your region. This role is responsible for implementing standardized processes, procedures, vendor supply, and tooling for local teams globally to ensure consistency and efficiency across … procedures for passive products, campus connect, pre-cabling, and cross-connects globally Assist local teams to reduce lead times (OLA/SLA) and improve service delivery Actively manage suppliers of passive hardware within your region Oversee capacity management database implementation and final accountability Serve as the point ...

throughout the AIT (Assembly, Integration, & Test) phases to guarantee readiness prior to launch. Supporting spacecraft operations and parameters acceptance, contributing to mission success and service delivery. Essential Skills & Experience A Master's or Doctoral degree (MEng, MSc, or PhD) in Aerospace Engineering, Mechanical Engineering, or a related discipline, with ...

scaling automation and AI from proof-of-concept into real, end-to-end change - improving customer journeys, reducing cost-to-serve, accelerating delivery, and building the digital foundations that underpin everything from energy trading and risk to field operations and critical infrastructure. If you want to work on complex … this is the place to do it. An opportunity to play your part - The Software Engineering Manager provides senior technical leadership, engineering governance and delivery oversight for the Field Operations Platform. The role ensures that platform features, integrations and non-functional capabilities are engineered to a high standard, supporting ...

annum Working Hours: 9am – 4pm (Monday to Friday; 32 hours per week) About ClearTrust MSP ClearTrust MSP is a growing UK-based Managed Service Provider delivering proactive IT support, Microsoft 365, Azure, cybersecurity, and cloud solutions to small and medium-sized businesses. We pride ourselves on exceptional customer service … complex issues to 2nd Line Engineers when required. Assist with user account setup, password resets, Office 365 administration, and basic troubleshooting. Deliver exceptional customer service and maintain high client satisfaction. Work collaboratively with the wider team to share knowledge and improve service delivery. Follow documented processes while suggesting ...

ServiceNow Developer- SC Security Clearance Service Now Developer, ideally with current DV or SC Security Clearance is required to support our central government client on implementing solutions on the ServiceNow platform to support business processes and improve service delivery. The ServiceNow Developer will be tasked with customising … ServiceNow Developer- SC Security Clearance - Desirable Experience • ServiceNow certifications (CSA, CAD, CIS in ITSM/ITOM/others). • Knowledge of ITIL processes and service management best practices. • Experience with Agile/Scrum delivery. • Familiarity with DevOps pipelines and source control (Git, GitLab, Azure DevOps). 6 month contract ...

scaling automation and AI from proof-of-concept into real, end-to-end change - improving customer journeys, reducing cost-to-serve, accelerating delivery, and building the digital foundations that underpin everything from energy trading and risk to field operations and critical infrastructure. If you want to work on complex … Centrica operates over the next decade, this is the place to do it. The Software Engineering Manager provides senior technical leadership, engineering governance and delivery oversight for the Field Operations Platform. The role ensures that platform features, integrations and non-functional capabilities are engineered to a high standard, supporting ...

business. This is not a billable target role. You’re there to lead. That means setting the pace for the team, raising standards across delivery, shaping managed services, building propositions, supporting bids and pre-sales, and helping the business grow. You’ll be the person who can hold your … boardroom, then drop into the detail of a solution, service design or customer challenge when needed. You’ll lead a multi-disciplinary team across consulting, architecture, analysis, development and service. You’ll mentor, challenge and back them. And you’ll help create the momentum too. The clarity. The belief. ...

ServiceNow Developer- SC Security Clearance Service Now Developer, ideally with current DV or SC Security Clearance is required to support our central government client on implementing solutions on the ServiceNow platform to support business processes and improve service delivery. The ServiceNow Developer will be tasked with customising ...

ServiceNow Developer- SC Security Clearance Service Now Developer, ideally with current DV or SC Security Clearance is required to support our central government client on implementing solutions on the ServiceNow platform to support business processes and improve service delivery. The ServiceNow Developer will be tasked with customising ...

goals.* Lead and develop the infrastructure team to ensure capability and performance.* Ensure high availability and performance of core systems, networks, and platforms.* Oversee delivery of infrastructure projects, ensuring quality and alignment with architecture * standards.* Ensure compliance with security, regulatory, and operational standards. Candidate Profile Requirements include:* Proven experience … enterprise environments.* Strong knowledge of Microsoft-based systems, networking, and cloud platforms.* Experience managing budgets, teams, and vendors.* Understanding of ITIL processes and service delivery.* Personal Attributes* Strong leader with excellent organisational skills For the full role profile please click the document attached. Why work for us? We want ...

issues related to equipment, ensuring seamless communication with central systems. Utilise schematics and technical documentation to identify faults and execute repairs efficiently. Document all service activities accurately in company systems and reports. Liaise with clients and team members to coordinate installation schedules and provide technical support. Adhere to health … exciting opportunity for individuals passionate about technology and engineering to develop their skills within a dynamic organisation committed to innovation and excellence in service delivery. ...