26 to 50 of 50 Service Delivery Jobs in the Thames Valley

repairs, managed print (MPS), conference-room AV and VIP support, Tech Bar services, hardware builds, and software support as part of the wider service delivery model. Due to account requirements, applicants should be sole UK national and either hold or be willing to undergo DV clearance. Location, Working … consumables Manage customer PUK code access Prepare, test, and install new print devices Support print fleet optimisation and audits Tech Bar & Front-of-House Service Provide walk-in support including loan devices, triage, software help, new starters, and orders Ensure excellent customer communication and effective back-office completion Conference ...

simpler, more efficient model that improves outcomes for residents while strengthening financial sustainability and operational resilience. As the programme now moves from proposal into delivery, there is a strong demand for Programme Managers who have already been involved in recent LGR activity, particularly during the early-stage conversations … proposal development phases within other local authorities. This experience is seen as critical in ensuring momentum and delivery confidence from day one. Your new role This is a senior Programme Manager role leading one of the core workstreams within a complex LGR programme. You will be responsible for translating ...

Role: IT Service Desk - Managed Services Location: Site based in Milton Keynes Salary £30,000 to £35,000 plus Bonus A leading international technology solutions provider is looking for an IT Service Desk Operative to join its Cloud Management Centre team. Working across sectors including Finance, Manufacturing … Retail, this role sits at the heart of service delivery-owning incidents from initial logging through to resolution while ensuring SLA performance and an exceptional customer experience. Key responsibilities include: Managing and progressing service tickets through to closure Providing 1st line support and coordinating incident escalations ...

bridge between vendors and internal teams. Key Responsibilities Oversee day-to-day vendor performance, ensuring SLAs and KPIs are consistently met. Lead service review meetings, escalate issues, and drive timely resolutions. Maintain vendor scorecards and dashboards, spotting trends and service gaps early. Ensure contracts, invoices, and compliance requirements … efficiency and value. Monitor operational risks and ensure robust contingency plans are in place. Skills & Experience 3-5 years' experience in IT vendor management, service delivery, or IT operations. Hands-on experience with SAP and deep knowledge of the overall SAP landscape Strong knowledge of IT services ...

visits) Salary: £50,000 £65,000 + company car Type: Permanent, full-time Were working on behalf of a small, privately owned IT Managed Service Provider that is entering an exciting phase of growth and is now looking to appoint a Technical Engineering Manager . This role is ideal … Role Providing senior-level engineering support, technical oversight, and acting as a trusted escalation point. The remainder of the role will focus on leadership, service improvement, and building out the engineering function. Key responsibilities include: Delivering hands-on engineering and technical leadership Acting as the senior escalation point across ...

role combines hands-on security engineering with governance, policy creation, monitoring, and operational support. Working closely with engineering teams, SOC providers, and managed service partners, you will help ensure OT systems remain secure, compliant, and aligned to industry frameworks such as IEC 62443, NIST CSF, CAF, and ISO 27001. … week notice period Desirable OT asset discovery and monitoring tool experience Exposure to NIS regulations/UK CAF compliance Experience with ITSM and service delivery processes One stage interview process, via MS Teams. ...

requirements Work with senior management to define Aegis policies and procedures Create network topologies and diagrams Recommend network hardware and software improvements to enhance service delivery and profitability Implement new network technologies and infrastructure upgrades Support, Maintenance & Troubleshooting Monitor network performance and identify potential issues Conduct problem analysis … right candidate Company pension Employee discount Flexible schedule Private Health Care Group Life Eligible for profit-share after 12 months of continuous service What's next? It's easy! Click “APPLY” now! We can't wait to hear from you! Your data will be handled in line with GDPR ...

About the Role We're looking for a hands-on and proactive Service Desk Team Leader to support the day-to-day running of our Service Desk. Working for a super fast-paced MSP with HUGE growth plans! This is a great opportunity for an experienced Service … workloads more effectively and develop better habits. You'll also act as an escalation point, support incident management and work closely with Engineering and Service Management to improve overall service delivery. Key Responsibilities Support Day-to-Day Service Desk Operations Help ensure the Service Desk runs ...

Order is closed by the Customer, including Tracking, Status Reporting, Quote Processing, Query Resolution and Supplier Management as agreed with the customer. Managing the service delivery of Internal Support Departments (Tech Services, Sourcing, MIS and Finance) and ensuring Customer requirements are responded to in a timely and efficient … base. Work to improve overall TAT performance and drive down aged orders. Support the resolution to all aspects of Supplier interaction. Identifying threats to service levels, apply Supplier, Customer and internal escalation. Negotiating proposals to resolve and mitigate. Identify opportunities for Key Supplier Performance Reviews including Score-Carding, Customer ...

make sure that the ITIL practices and processes needed for the business to function and succeed are running smoothly. In your role as a Service Owner and as a technical contact within the Service Delivery Team, you will make sure best practices are adhered to. You will ...

water, alongside highly accurate energy data collection services. About the Role The purpose of this role is to lead and support the delivery of high-quality , compliant operational processes by ensuring that both internal quality standards and relevant regulatory obligations are consistently met. This includes providing leadership, motivation … continuous improvement . The role is also responsible for building and maintaining effective relationships with operational functions to deliver a seamless end-to-end service, while managing operational quality performance indicators (KPIs) across both onshore and BPO teams. In addition, the role ensures that operational processes remain compliant with ...

Drive the scalable, governed adoption of AI, automation, and data-driven solutions Deliver Transformation: Enable organisation-wide change through technology and digital services Ensure Service Excellence: Maintain high-performing, reliable ICT services across infrastructure, applications, and support Strengthen Cyber Security: Ensure robust, compliant, and resilient security frameworks aligned … delivering transformation across complex, multi-functional organisations Strong technical knowledge across cloud platforms (Azure), enterprise infrastructure, cyber security, networking (including SD-WAN), and digital service delivery Experience leading AI adoption and innovation, with a clear understanding of governance, risk, and value realisation A track record of delivering large ...

being an employer of choice. Primary Purpose: The Tier 3 team are tasked with handling the senior escalation of cases raised to the Service Delivery department. In addition, a successful applicant for the role of a Tier 3 engineer, in addition to being a highly skilled generalist, will ...

where necessary. You will also contribute to system development by helping to design, test and implement enhancements, ensuring our systems continue to support efficient service delivery. About You: You will have experience in a Business Systems Analyst, Systems Administrator or Applications Support role, with a strong understanding ...

where necessary. You will also contribute to system development by helping to design, test and implement enhancements, ensuring our systems continue to support efficient service delivery. About You: You will have experience in a Business Systems Analyst, Systems Administrator or Applications Support role, with a strong understanding ...

repairs, managed print (MPS), conference-room AV and VIP support, Tech Bar services, hardware builds, and software support as part of the wider service delivery model. Due to account requirements, applicants should be sole UK national and either hold or be willing to undergo DV clearance. . click ...

repairs, managed print (MPS), conference-room AV and VIP support, Tech Bar services, hardware builds, and software support as part of the wider service delivery model. Due to account requirements, applicants should be sole UK national and either hold or be willing to undergo DV clearance. Location, Working ...

complex sales cycles from early engagement through to close, in both direct award and tender environments Develop new opportunities aligned to NHS priorities and service delivery needs Build and manage senior NHS stakeholder relationships across clinical, operational, and commercial functions Work closely with commissioning, clinical and delivery ...

week: MARS has partnered a global consultancy to recruit a permanent Network Security Operations Manager to join a talented IT function. This strategic delivery partners work, spans both private and public enterprises on a global basis, delivering real impactful change, improvements and transformation for their clients. With an amazing … strategy and governance functions. As the Network Security Operations Manager , you will drive operational excellence across all group companies and international territories, ensuring the delivery of a consistent, scalable, and high-quality security and network operations service as the business continues to grow globally. Key responsibilities include: Leading ...

based in Oxfordshire is looking for an experienced 3rd Line Engineer to join their Infrastructure team. This is a senior escalation role within the Service Delivery department, working across a broad range of client environments and technology stacks. Key Responsibilities Act as the primary escalation point ...

with senior business stakeholders to ensure IT priorities support and enable wider organisational objectives. Lead the management and support of business applications, embedding structured service management practices and agile delivery approaches. Support the ongoing evolution of the IT landscape, contributing to regional alignment and the move towards greater … relationships, ensuring suppliers deliver against expectations and provide measurable business value. Encourage innovation and continuous improvement, identifying opportunities to enhance systems, processes, and overall service delivery. Candidate Profile Educated to degree level in Computer Science, IT, or a related field. Demonstrated experience (5+ years) in IT leadership or consulting ...

taking automation and AI beyond proof-of-concept and into real, end-to-end change - improving customer journeys, reducing cost-to-serve, accelerating delivery, and building the digital foundations that support everything from energy trading and risk to field operations and critical infrastructure. If you want to solve complex … Centrica operates over the next decade, this is the place to do it. The Software Engineering Manager provides technical leadership, engineering governance and delivery oversight for the Amazon Connect squads. The role ensures platform features, integrations and non-functional capabilities are engineered to a high standard, supporting accurate forecasting ...

supporting people across the organisation with Microsoft 365 and other core systems, and helping them adopt good digital habits that improve collaboration, productivity and service delivery. Working closely with a CRM Manager and an external Microsoft support partner, you will coordinate day-to-day support, manage escalations … technology records. This position will suit an individual with hands-on systems administration and IT support experience who is comfortable working alongside a managed service provider. You will bring strong Microsoft 365 skills, the ability to troubleshoot issues and manage competing priorities, and a collaborative, user-focused mindset. Experience ...

work together to help them achieve digital visions. With teams spread across the UK, we deliver an exceptional customer experience and speed of delivery which is second to none. About the Role You'll be the main point of contact for clients, engineers, and end-users, ensuring maintenance … service requests are handled promptly and within SLA. Your role includes managing calls, scheduling engineers, and keeping all parties informed to ensure smooth service delivery. Our core hours are Monday to Friday, 8:30am5:30pm. The Support Centre operates 7 days a week with shifts between 6:00am9 ...

Reading, Hybrid Working (On site 2 or 3 days per week), To Start ASAP, 6 Month Contract Your new company Step into a key delivery role within a large, forward-thinking Upper Tier Authority delivering a high-profile Local Government Reorganisation (LGR). This is a once … will reshape how services are delivered, bringing together multiple councils into a single, modern, unitary organisation. The programme is now moving from proposal into delivery, with a clear focus on pace, coordination and execution. As a result, there is strong demand for Project Managers who have recently been involved ...