51 to 75 of 91 Service Delivery Jobs in the Thames Valley

e.g., enterprise security architecture, compute services, storage, large-scale networking, virtualization, data center, integration architecture (API), orchestration technologies (Kubernetes, Docker, open stack), systems resiliency, service support, Secure application development lifecycle management (DevSecOps), and service delivery). Lead through influence, communicate effectively through clarity of thought and demonstrated … strong technologist with pragmatic view and creative mind, and a natural collaborator with line of business security architects, engineers, developers, application owners, service providers, and senior management. Proven experience securing cloud software, platforms and/or infrastructures. Hands‐on experience as an engineer or architect with public cloud technologies ...

Your Mission Take the reins of my client's 2nd & 3rd Line support teams, driving outstanding performance and ensuring Service Level Agreements (SLAs) are consistently met. Lead with technical expertise, implement best practices, and bring ITIL principles to life by designing and documenting cutting-edge infrastructure. What … Inspire & Support the Team: Collaborate with the Service Desk Manager to guide the Incident Management Team, ensuring top-notch support on a daily basis. Empower Talent: Develop training programs that boost product knowledge and keep the team at the forefront of technology. Streamline Operations: Review, recommend, and implement processes ...

Role Reporting to the Senior Global Technical Support Manager, the Team Lead, Technical Support is responsible for the day-to-day direction, performance, and delivery of the EMEA Global Technical Support Team. This hybrid role combines hands-on support for complex customer issues with operational leadership to deliver consistent … high-quality service and meet team objectives. In this role, you will have the opportunity to: Lead and support the EMEA technical support team to achieve defined service levels, performance targets, and team objectives. Provide hands-on technical support for complex or escalated customer issues across email, phone ...

## Head of Partners – Delivery & EcosystemApply: Hybrid: UK, Windsor: UK - Remote: Full time: Posted Today: End Date: October 16, 2026 (10 days left to apply): JR102560For more than 40 years, Accelya has been the industry’s partner for change, simplifying airline financial and commercial processes and empowering … drives the airline industry forward and proudly puts control back in the hands of airlines so they can move further, faster. **Head of Partners – Delivery & Ecosystem****Role Purpose**Accelya is developing a network of strategic delivery partners — hyperscalers, global and regional systems integrators, and specialist implementation providers — capable ...

Role Title: Service Desk Analyst Duration: 12 month contract Location: Milton Keynes. Fully onsite. Either 8-4pm or 10-6pm Rate: up to £178.85 p/d Umbrella inside IR35 Role purpose/summary The Service Desk is a key IT function and delivers the leading … approach defined by VWFS' IT Services Strategy to all in VWFS UK, VW Bank Ireland and the retail network, with associated high levels of service and satisfaction. The Service Desk Analyst's responsibilities include incident and service request logging, providing technical first time fix solutions and escalating ...

Performance reviews, etc).* Drive asset re-use (N365) and automation adoption to secure efficiencies e2e (focus on pre-sales and their continuity into delivery).* Provides pre-sales Operations support to the CU and SLs, ensuring proper governance.* Support implementation of EMEA CSS transformation & improvement initiatives … Engineering, Business administration, Big Data/computing/IT.* PMI certification.* Domain and Portfolio understanding, including the implications of technology transformation for both delivery and operations.* Strong Ericsson Knowledge.* Business, Commercial and Financial understanding.* Minimum 10 years of relevant experience.* Analytical Mind and problem-solving attitude.* Anticipates customer ...

portfolio spanning AI and automation, Dynamics 365, Power Platform, Modern Work, Security and Managed Services, you'll help organisations address practical challenges around productivity, service delivery and digital transformation. What's on offer £60,000-£70,000 base salary. Uncapped commission. £5,000 annual car allowance. … fortnight: compress 10 working days into nine and take every other Friday off. 25 days' holiday plus public holidays, rising with service to 28 days, plus your birthday off. Holiday exchange scheme: buy up to 10 additional days or sell up to five. Private medical insurance, medical cash plan ...

HCLTech is seeking a seasoned Service Delivery Manager for London, with hybrid work at client site. The role requires extensive Information Security leadership, overseeing CSFC Operations and a 100+ member team to meet SLAs across multiple customers. Minimum qualifications include CISSP/CISA/CISM and at least ...

leading cybersecurity company providing complete protection against complex threats. Our platform protects email, data, applications, and networks with innovative solutions, and a managed XDR service, to strengthen cyber resilience. Hundreds of thousands of IT professionals and managed service providers worldwide trust us to protect and support them with … driving product adoption, and identifying upsell or cross-sell opportunities. They develop strategic success plans aligned with customer business strategies and manage product/service delivery in association with cross-functional teams. They work with account management teams in analyzing sales data and improving sales processes. What ...

satisfaction. Represent the voice of the client and provide internal feedback to improve IDeaS products and solutions. Apply lessons from past experiences to enhance service delivery, collaborating with internal teams to improve processes and outcomes. Professional Development and Mentorship Participate in client events, such as conferences and training ...

A leading cybersecurity firm is seeking a Cyber Security Analyst in High Wycombe, UK, to support clients with services like Digital Risk Protection and Brand Management. Responsibilities include client onboarding, relationship management, and performance reporting. ...

drives the airline industry forward and proudly puts control back in the hands of airlines so they can move further, faster. Head of Partners – Delivery & Ecosystem Role Purpose Accelya is developing a network of strategic delivery partners — hyperscalers, global and regional systems integrators, and specialist implementation providers — capable … partner with already such as AWS, DXC, plus looking at the broader ecosystem for others not yet engaged. These partners are focused on delivery and technical capability rather than sales pipeline- success is measured in the quality, readiness and consistency of partner-delivered implementations into our Airline Customers ...

team that provide frontline support, dedicated account assistance and customer onboarding services. Working closely with senior stakeholders across the business, you'll help drive service excellence while ensuring customer issues are resolved effectively and efficiently Key responsibilities include: Leading and developing customer support and onboarding teams Managing customer escalations … ensuring timely resolution of complex issues Acting as the key link between customers, support teams and engineering functions Driving service improvements through process, systems and people developmentSupporting key customer accounts and attending customer meetings when required Monitoring team performance, coaching managers and supporting professional development Establishing and maintaining high ...

Maidenhead, United Kingdom, seeks a seasoned Project Manager to oversee a complex digital service delivery programme. You will drive end-to-end planning, governance, and collaboration with delivery and product teams to meet milestones and stakeholder expectations. The role requires strong governance, risk management, and experience with ...

better, be more and ultimately, be more fulfilled. To learn more about how we can supercharge progress for you, visit www.hcltech.com Job Title Service Delivery Manager Location: London, Uk ( Hybrid mode at client location ) Role Summary: Minimum overall experience of 15 years - Minimum of 10 years’ experience … CISA, CISM, Required (atleast two) OEM certifications. Manage the day-to-day working of the CSFC Operations for the different customers. Organizational Functions: 1. Delivery of the operations of CSFC are as per the agreed SLAs and expectations from the customer. 2. Identify the in-efficiencies in the operations ...

develop the UK Expertise Centre for BoxTop, a critical freight and supply chain software platform. You will drive 24/7 service resilience, incident management, and escalation processes to meet SLAs and customer expectations. You will mentor a technical support team, improve diagnostic documentation, and collaborate with Product ...

right there— the scale, the expertise, and the opportunity to grow your career in a business-critical industry. Job Title: Senior Service Solutions Analyst Possible locations: Portsmouth, NH, USA (Hybrid), Remote (U.S.-based candidates working EST hours) UK, Reading (Hybrid), UK, Remote. Working hours are expected to overlap largely … with U.S. Eastern Time (ET) business hours. Please note: Visa sponsorship is not available for this role. Position summary: The Senior Service Solutions Analyst partners with Sales, Solution Consultants, and Professional Services Delivery to scope, shape, and position services offerings that accelerate customer outcomes and drive services bookings. ...

Manage the full sales cycle through to onboarding and handover Build relationships with IT leaders and senior decision-makers Work closely with technical and service delivery teams Benefits: £40,000-£50,000 + commission 24 days holiday + Bank Holidays Company pension Private healthcare after 6 months Life … Previous Managed IT Services or B2B IT services sales experience Strong new business and account management experience Excellent commercial and negotiation skills Knowledge of service desk, cloud, infrastructure or cyber security services advantageous Confident engaging with senior stakeholders and C-level executives ...

involved. So, what are you actually taking ownership of? You'll lead the Group Information Security and Cyber Operations function, owning the development and delivery of the cyber security strategy and roadmap. That spans cyber operations and incident management; security risk, governance and compliance; cyber resilience and business continuity … matters most. This isn't happening in isolation. You'll sit on the IT Senior Leadership Team, alongside the Group Heads responsible for Architecture, Service Delivery, Software and End User. Your influence will extend beyond your own function. You'll contribute to the direction of the wider ...

involved. So, what are you actually taking ownership of? You'll lead the Group Information Security and Cyber Operations function, owning the development and delivery of the cyber security strategy and roadmap. That spans cyber operations and incident management; security risk, governance and compliance; cyber resilience and business continuity … matters most. This isn't happening in isolation. You'll sit on the IT Senior Leadership Team, alongside the Group Heads responsible for Architecture, Service Delivery, Software and End User. Your influence will extend beyond your own function. You'll contribute to the direction of the wider ...

seamless provision of telecom services, which will involve managing the process from contact with the customer through to full set up of the contracted service(s) to the customers satisfaction. The Role The day to day role will involve contract scrutiny, customer contact and ordering services as specified from … relevant suppliers via CRM system within agreed SLAs. The role will also involve the management and coordination of order workloads, progress reports and service updates for both the business and customers, whilst ensuring the customer has the best experience with the 5G service. The role will involve: Order management ...

Barnes Associates Limited is seeking an experienced NOC Operations Manager to lead the Network Operations Centre, oversee critical infrastructure services, and drive improvements in service delivery, resilience, and customer satisfaction. The role blends technical leadership with hands-on engineering across Microsoft and Cisco environments. The position offers remote ...

upkeep of our client’s workstations and servers. As a core member of a growing team, you will also work closely alongside our Service Delivery Manager to help maintain and improve the support services. Role Perform 1st line duties Communicate with our clients verbally (via telephone) and written ...

presentations to communicate results to internal and external stakeholders Support the development & testing of other analysis and simulation tools to improve product performance and service delivery. Qualifications 3 years of experience Has developed complex models & simulations in MATLAB/Simulink, ideally using meteorological data, of involving networks/communications ...

role: To facilitate and maintain the highest operational standards within the plant by ensuring the best current work method, for achieving quality, cost, and delivery whilst above all maintaining safety, is in place; providing timely training and assessment of operating staff in line with their job descriptions; implement policy … core operational skills are completed on time in full to the required standards. Highlight current and future skills and competencies gaps to ensure maximum service delivery is achieved Supporting the team leaders closing their skills gaps using the training 4 box training matrix tool Perform regular process audits ...