1 to 25 of 223 Service Management Jobs in the North of England

# Consultant - Service Management TransformationManchester, Glasgow, LondonApply for this job* Permanent* Experienced Professionals* Strategy & Transformation* ID 527741-en\\_GB## **Capgemini Invent**At Capgemini Invent, we believe difference drives change. As inventive transformation consultants, we blend our strategic, creative and scientific capabilities, collaborating closely with clients to deliver cutting … technology created with purpose.## **Your Role**This is a high-impact role within the Cloud Advisory capability unit, contributing to our leadership in Service Management, AI-enabled Operations and Cloud Transformation across clients in a variety of industry sectors.As a Consultant in Service Management Transformation ...

largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly. About the job you’re considering The SIAM Service Request Lead is accountable for leading and governing the end-to-end Service Request Management process across a complex multi-supplier environment. … role is responsible for ensuring that service requests are managed effectively, fulfilled within agreed service levels, and aligned with business priorities, customer expectations, and organisational objectives. Working collaboratively with suppliers, service integrators, and internal stakeholders, the Service Request Lead provides oversight of request fulfilment activities, drives ...

Senior Service Manager - Home Office Cyber Security Operations Centre £49,850 (National roles) + potential Retention Allowance (RRA), pending a Capability and Skills Assessment, with a value of up to £8,300 Salford Published on Full-time (Permanent) £49,850 (National roles) + potential Retention Allowance (RRA), pending … team that ensures all this is done safely and securely, by mitigating and minimising disruption due to cyber incidents. As a Senior Service Manager within the Cyber Security Operations Centre (CSOC), you will liaise with internal and external, senior and 3rd party stakeholders who are involved in some ...

Select how often (in days) to receive an alert: Service Operations Command Lead Location: UK - Cust. Site ENG, UK - Warrington | Job-ID: 220554 | Contract type: Standard | Business Unit: Information Technology Life on the team Location: Preston Hours: Full-time Security Clearance: Active SC Clearance required We are seeking … experienced Service Operations Command Lead to join Computacenter on a strategically important customer programme. Working within the customer's Command Centre, you will act as Computacenter's senior operational representative, providing leadership, coordination and decision-making across major incidents, service-impacting events and operational activities. This role combines ...

Select how often (in days) to receive an alert: Service Operations Command Lead Location: GBR - Cust. Site ENG, GBR - CC Manchester | Job-ID: 220554 | Contract type: Standard | Business Unit: Information Technology Life on the team Location: Preston Hours: Full-time Security Clearance: Applicants will need to hold … Clearance We are seeking an experienced Service Operations Command Lead to join Computacenter on a strategically important customer programme. Working within the customer's Command Centre, you will act as Computacenter's senior operational representative, providing leadership, coordination and decision-making across major incidents, service-impacting events ...

Select how often (in days) to receive an alert: Service Operations Command Lead Location: GBR - Cust. Site ENG, GBR - CC Manchester | Job-ID: 220554 | Contract type: Standard | Business Unit: Information Technology Life on the team Location: Preston Hours: Full-time Security Clearance: Applicants will need to hold … Clearance We are seeking an experienced Service Operations Command Lead to join Computacenter on a strategically important customer programme. Working within the customer's Command Centre, you will act as Computacenter's senior operational representative, providing leadership, coordination and decision-making across major incidents, service-impacting events ...

Business Unit: Information Technology Life on the team Location: Preston Hours: Full-time Security Clearance: Active SC Clearance required We are seeking an experienced Service Operations Command Lead to join Computacenter on a strategically important customer programme. Working within the customer's Command Centre, you will act as Computacenter … senior operational representative, providing leadership, coordination and decision-making across major incidents, service-impacting events and operational activities. This role combines operational leadership, stakeholder management and service management expertise. You will work closely with customer stakeholders, suppliers and Computacenter technical teams to ensure appropriate prioritisation, effective ...

Head of Oracle Service Delivery Management Locations Belfast, Birmingham, Edinburgh, London, Manchester, Newcastle upon Tyne, United Kingdom Head of Oracle Service Delivery Management Lead Customer Success, Service Excellence and Growth Across One of the UK's Largest Oracle Managed Services Practices The Opportunity … looking for an experienced service management leader to take ownership of the Service Delivery Management function within our Enterprise Applications ASPIRE Managed Services business. Leading a team of Service Delivery Managers, you'll shape service strategy, drive customer success, and help some ...

Lead Service Analyst – Life Services, Contact and Digital Workplace Up to £48,000 plus great benefits (Work Level 6A) Manchester city centre - in this role you’ll work in a hybrid way splitting your time between home and the office as required for workshops, team meetings and events. Depending … working so we can deliver even better services for our Co‐op, our colleagues, members and customers. We're looking for a Lead Service Analyst to join our Technology team and help us deliver reliable, high‐performing services that support colleagues, customers and members across Co‐op Life Services. ...

Department: SRG Governance Service Delivery Company Description Version 1 has celebrated30 yearsinbusinessand continues to be trusted by global brands to delivertechnology and transformationsolutions that drive customer success. Ourdeepexpertiseenables our customers to navigate the rapidlyevolving technology landscape. We foster strong partnerships withglobal technology leadersincluding Microsoft, AWS, Oracle, Red Hat,OutSystems … reward those who display and foster them,it’sdeeply embedded within our DNA. Invest in us andwe’llinvest in you!. Job Description Service Transition & Operational Readiness:Support new service onboarding, service acceptance, transition into BAU support. Customer Management:Handle customer escalations, issues, problems, risks ...

support clients in designing, assessing and evolving cloud operating models that are automation-first and AI-ready. You will work hands-on across technology, service management and organisational change to help clients realise tangible business outcomes from cloud adoption, with a particular focus on how GenAI, agentic workflows … improvement through standardisation, automation, improved data flows and readiness for AI-enabled operations, and translate findings into the design of future-state operating models, service management processes and organisational structures that are standardisation-led, automation-first and AI-ready.· Future State Design & Operating Model Definition: Design target cloud ...

than reporting on them. So, what will your day-to-day look like? Leadership and team Lead, develop and motivate the IT team across service desk, infrastructure and service management. Review the structure and ways of working and make changes where required. Build clear ownership, accountability and calm … effective incident leadership. Service management and service desk Own the service desk and embed proportionate ITIL practices covering incident, problem, change, request and knowledge management. Analyse demand and address recurring causes of tickets. Ensure effective use of Jira Service Management and the wider Atlassian ...

months contract Work Setup: Hybrid (3 days per week onsite, mandatory) Our client in the Information Technology and Services industry is looking for a Service Desk Architect to lead the design and transformation of Service Desk and End User Support services across a complex multi-supplier banking environment. … role will define service operating models, support architectures, shared responsibility frameworks, service integrations, and operational data flows to improve service quality, resilience, user experience, and governance. Work across internal support teams, suppliers, service owners, and technology functions to establish scalable, resilient, and secure support services aligned ...

summary Digital Operations and Service Management (DOSM) sits within the Technology Digital and Data Directorate of NHS England. The Technology Digital and Data Directorate vision is to deliver the best care and outcomes for the NHS and people that it serves, by improving population health and patient pathways … relied upon by the NHS and social care system. Our aim is to prevent system disruption but, if it does occur, to restore service as quickly as possible. We coordinate complex operational activities across environments, teams and organisations in order to achieve this. Main duties ...

with two days in the office and three days working remotely. We are seeking an experienced leader to own and develop the EPM Managed Service function, primarily supporting OneStream and Oracle EPM Cloud products used for financial consolidation, planning, forecasting and reporting. The role is accountable for reliable … service delivery, including incident, request, problem and change management; application monitoring; month-end and planning-cycle readiness; report and dashboard maintenance; reporting enhancements; and coordination of product releases and patches. The successful candidate will work closely with finance stakeholders, Enterprise Systems teams and delivery partners to protect business ...

Service Delivery Manager Location: Leeds City Centre (Hybrid - 3 days per week onsite) Salary: Up to £50,000 + benefits Why Apply? Are you an experienced Service Delivery Manager, Operations Manager or Team Leader looking for an opportunity to drive service excellence within a fast-paced technology … environment? We're looking for a Service Delivery Manager to lead high-performing support teams, improve service performance, and ensure customers receive an exceptional level of service. You'll play a key role in managing operational delivery, driving continuous improvement, and working closely with stakeholders across the business ...

hours hybrid 3 days in office. Salary: £41,500 Per Annum Closing Date: Sun, 15 Nov 2026 Help shape the future of the service platform at the heart of our technology teams. As our ITSM Platform Specialist, you’ll play a key role in evolving EasyVista, using your technical … tools that get things done for our members - quicker than you imagine. You’ll join the Colleague Technology Platform and work with IT service desk, IT operations, security and business teams to keep EasyVista effective, reliable and aligned to service management needs. Configure and administer the EasyVista ...

TITLE: Jira Developer (Jira Service Management - JSM) REPORTS TO TITLE: Product Manager BUSINESS FUNCTION/SUB-FUNCTION: MD Office/IT Systems LOCATION: Manchester or Leeds ROLE PURPOSE: The Jira Developer is responsible for managing, configuring, and maintaining GBS’s Jira Service Management (JSM) platform. This … role ensures the system supports business and IT service processes efficiently, aligns with ITIL standards, and enables continuous improvement across GBS operations. ROLE and RESPONSIBILITIES: Configuration & Customisation: Design, configure, and maintain Jira Service Management workflows, fields, forms, and automation rules. Develop and maintain business rules, scripts ...

Location/s: Newcastle, UK Mott MacDonald is a global engineering, management, and development consultancy with over 20,000 employees across more than 50 countries and 140+ offices. We work across incredible global industries, delivering exciting work that is defining our future and making an important societal impact … ambition, Mott MacDonald is where people come to be brilliant. Overview of the role Are you passionate about driving value from enterprise applications and service management platforms? Join us as an IT Solutions Specialist and play a key role in supporting, enhancing, and governing our Productivity Applications portfolio ...

Service Lead | Up to £100,000 + 5% Bonus I'm currently recruiting for an experienced IAM Service Lead for a senior opportunity within a complex hybrid IAM environment. The key priority for this role is strong operational IAM service leadership and ownership within a live … environment . The hiring team is looking for someone who has experience running and managing day-to-day IAM services, overseeing operational service delivery, managing performance and resolving service issues - rather than a profile focused primarily on IAM architecture, programme delivery or transformation. UK-wide - based from nearest ...

About the Role Service Desk Analyst Knutsford, Cheshire - Full-time, Permanent Are you a problem-solver who enjoys helping others and wants to develop your career in IT? As a Service Desk Analyst, you'll be a key point of contact for IT support, providing fast and effective … wide range of technical issues, taking ownership from initial contact through to resolution or appropriate escalation. Working as part of a collaborative IT and Service Management team, you'll help deliver a positive user experience while developing your technical knowledge across Microsoft 365, endpoint management, identity ...

## IT Service Desk and Support ManagerApplylocations: Cobalt Business Park, Newcastle Upon Tynetime type: Full timeposted on: Posted 5 Days Agotime left to apply: End Date: August 16, 2026 (9 days left to apply)job requisition id: JR887**Job Posting Title**IT Service Desk and Support Manager**Salary … Band**Competitive**Job Description****About the Role**As a leader within our Service Desk operation, you will be responsible for ensuring the service is responsive, customer-focused and continually evolving to meet the needs of the organisation. As an experienced and people-focused IT Service Desk & Support ...

Service Delivery Manager Location: Newcastle Salary: £60,000 per annum Working Pattern: Hybrid (3 days per week onsite) Security Clearance: Active Security Clearance preferred, or eligibility to obtain UK Government Security Clearance is essential About the Role We are seeking an experienced Service Delivery Manager to join … growing technology team supporting critical NHS and Public Sector programmes. This is an exciting opportunity to take ownership of service delivery across complex environments, ensuring high-quality outcomes for clients while driving continuous improvement and operational excellence. You'll work closely with technical teams, business stakeholders, and end clients ...

Service Manager – Food Online & Membership Platforms £50,000 - £60,000 plus private healthcare, pension with up to 10% employer contributions and many more great benefits (Work Level 5) Manchester city centre - in this role you'll work in a hybrid way splitting your time between home and the office … working so we can deliver even better services for our Co-op, our colleagues, members and customers. We're looking for a 3 Service Managers to join our Technology team and help us deliver reliable, high-performing platform services that support colleagues, customers and members across our Co-op. ...

value of up to £11,300 Salford Published on 3 November 2026 Deadline 16 November 2026 About the job Job summary As aLead Service Transition Manager, you will be part of a team who is accountable for ensuring that any designs for new or changed IT services are supported … required resources necessary to operate and manage the service; deliver required levels of availability, reliability and performance; adhere to relevant industry, government and Home Office standards; are robust and affordable and are comprehensive and forward looking Building on extensive experience in the area, you will apply control and rigour ...