26 to 50 of 71 Service Management Jobs in Scotland

Technical Support Lead Pelion • Service Operations | Glasgow | Full-time, Permanent About the role Pelion keeps IoT devices connected for customers in 150+ countries, across 600+ networks, at 99.995% uptime. Our technical support team is the front line of that promise — an externally facing help desk supporting a global customer … North American time zones, act as the escalation point for complex connectivity issues, and run the ITIL-based processes that sit between Support, Service Delivery and Engineering. We expect a consistent way of working across the team: real value delivered to the customer, end-to-end ownership of issues ...

North American time zones, act as the escalation point for complex connectivity issues, and run the ITIL-based processes that sit between Support, Service Delivery and Engineering. We expect a consistent way of working across the team: real value delivered to the customer, end‐to‐end ownership of issues … below. ITIL, practised — you have worked within ITIL/ITSM frameworks day to day — running incident, problem and change processes in a live service environment, not just holding the certificate. A hands‐on problem‐solver — you can personally dig into a technical issue, understand what the data is telling ...

About the jobAs a vital member of the SAS Cloud team within the Cloud and Information Services (CIS) division, you will contribute to the management and delivery of hosted and remotely managed SAS application environments. Your role will involve close collaboration with customers, analysts, developers, and implementation teams … support. Collaboration with global R&D, Product, Technical Support, and CIS teams will be essential to maintaining high levels of customer satisfaction and service quality across all managed environments. In addition, you will lead initiatives aimed at enhancing quality, efficiency, and automation in service delivery. A strong commitment ...

Service Desk Manager, you’ll lead our small team of IT Support Analysts and make sure colleagues receive responsive, reliable and customer-focused support. You’ll oversee incidents, requests and production support, acting as the main escalation point for critical issues while remaining hands-on with … business systems, including Microsoft 365 and Dynamics 365, and work closely with colleagues, business stakeholders and external IT partners to meet agreed service levels. You’ll also use service insight, automation and the Halo ITSM platform to improve processes, strengthen service reliability and create an excellent colleague ...

here: false positives and negatives, non-determinism, scope escape, destructive actions, runaway cost. Instrument accuracy, coverage, cost, and hours saved. Turn it into a service (Phase III, growing over time) Work with service management and Product Management to turn working automation into a repeatable, multi-tenant … with ambiguity and with distributed, written-first working. Much of this role is deciding what to build next. Preferred Qualifications Consultancy, MSSP, or managed service experience. Exposure to commercial autonomous or continuous testing platforms (XBOW, Horizon3.ai NodeZero, Pentera) as a user, evaluator, or competitor. Open-source contributions to offensive ...

navigate your future career within the wider group too – the best of both worlds we think!We're looking for a strategic and service-driven Customer Care Manager to lead and evolve our customer support operations. In this critical leadership role, you’ll take ownership of application support, system … upgrades, hosted service delivery, and release management—ensuring that DRAMS deployments are smooth, well-communicated, and effectively supported.As part of the senior leadership team, you’ll align support operations with business goals, champion IT Service Management (ITSM) best practices, and guide a high-performing support team ...

Inthisrole,you will be providing L2 support for production applications within Data Delivery, Controls & Analytics, driving operational excellence and service reliability across our diverse technology landscape. Youwillcollaboratewithdevelopmentteamstoresolveissues,ensuringsmoothoperationandhighavailabilityofsystemsinaproductionenvironment. You will effectively monitor and maintain the bank’s critical technology infrastructure and resolve more complex technical issues, whilst minimising disruption … empower our partners, colleagues and customers to identify and prevent Financial Crime by raising awareness of the risks. To be successful as a Senior Service Engineer, you should have experience with: Relational Databases, particularly MSSQL/Oracle (with exposure to writing queries, tuning concepts, stored procedures) and Unix Shell ...

considered for the right candidate Contract Type : Permanent or Contract considered What you’ll do Provide infrastructure support across global operations, ensuring excellent customer service at all times Support and troubleshoot server, network and endpoint technologies across the business Investigate, manage and resolve infrastructure incidents, escalating where appropriate Maintain … Build effective working relationships with internal users, technical teams and third-party vendors Provide regular progress updates and communicate risks, issues and recommendations to management Escalate critical issues that may impact business operations Maintain accurate records within the IT Service Management system Ensure service requests ...

maintaining and improving infrastructure services in line with Group standards, policies and architectural principles.* Ensuring systems remain secure, available, resilient and performant, meeting agreed service levels and operational objectives.* Supporting infrastructure projects, platform upgrades and technology refresh activities from planning through to implementation.* Investigating and resolving complex incidents … large-scale, business-critical production environments.* Strong diagnostic and problem-solving skills with experience managing complex technical incidents.* Knowledge of mainframe operational practices, change management and service management processes.* Experience working within highly regulated or enterprise-scale environments.* Effective communication and collaborator management skills, with ...

Role Title: Vulnerability Management Consultant (x2 seats) Location: Inverness or Preston, 5 days onsite Duration: 23/04/2027 Rate - £475 - £525 (Inside IR35) About the role you're considering The Vulnerability Management Consultant operates within the Operational Integrator (OI) function in a multi-supplier (SIAM) environment … supporting the governance and coordination of vulnerability management activities across suppliers. The role assists in ensuring vulnerabilities are identified, tracked, prioritised, and reported in accordance with client policies and agreed remediation timelines. Working with suppliers, service teams and security stakeholders, the consultant provides visibility of vulnerability status ...

Role Title: Vulnerability Management Consultant (x2 seats) Location: Inverness or Preston, 5 days onsite Duration: 23/04/2027 Rate - £475 - £525 (Inside IR35) About the role you're considering The Vulnerability Management Consultant operates within the Operational Integrator (OI) function in a multi-supplier (SIAM) environment … supporting the governance and coordination of vulnerability management activities across suppliers. The role assists in ensuring vulnerabilities are identified, tracked, prioritised, and reported in accordance with client policies and agreed remediation timelines. Working with suppliers, service teams and security stakeholders, the consultant provides visibility of vulnerability status ...

supporting security accreditation, assurance activities, and evidence generation for classified systems and regulated environments. Strong understanding of cryptographic services, encryption technologies, PKI, certificate lifecycle management, and secure communications. Experience assessing and mitigating risks associated with classified information exchange and trusted data transfer mechanisms. Experience integrating Cross Domain technologies with … across Government, Defence, National Security, or Critical National Infrastructure environments. Infrastructure & Engineering Advanced PowerShell scripting and automation experience. Strong understanding of Windows platform lifecycle management, system hardening, patch management, and vulnerability remediation. Experience troubleshooting complex infrastructure and platform issues at 3rd and 4th Line support levels. Demonstrable experience ...

currently supporting our Central Government client who are seeking a Service Owner on an initial 12 month contract located in Glasgow. The ideal candidate will have the ability to develop an agile business case, own and iterate it throughout the lifecycle. Able to develop benefits with others within … agile delivery operations throughout the product lifecycle. Able to plan and engage with the appropriate stakeholders at a particular stage in the project. Operational management: keeps abreast of industry best practice and cascades ways of working. Knows how to make operations efficient. Is the escalation point for major operational ...

infrastructure and the services that underpin teaching, learning and business operations across all campuses. This is a hands-on technical leadership role combining people management with deep technical expertise. You'll act as the senior technical escalation point for the Infrastructure team, lead major infrastructure and cyber security initiatives … drive continual service improvement, promote best practice in service management, and help shape the future direction of the College's digital services. In return, you'll benefit from hybrid working, up to 46 days annual leave, membership of the Local Government Pension Scheme and ongoing professional development ...

infrastructure and the services that underpin teaching, learning and business operations across all campuses. This is a hands-on technical leadership role combining people management with deep technical expertise. You'll act as the senior technical escalation point for the Infrastructure team, lead major infrastructure and cyber security initiatives … drive continual service improvement, promote best practice in service management, and help shape the future direction of the College's digital services. In return, you'll benefit from hybrid working, up to 46 days annual leave, membership of the Local Government Pension Scheme and ongoing professional development ...

matters most is your ability to manage large, business-critical supplier relationships and turn them into an advantage. You will work closely with operations, service management, product management, finance and sales, but your focus is the commercial relationship itself: where to consolidate, where to diversify, and which ...

Lanarkshire Data Sharing Team. Support the priorities of the wider Digital Directorate. The post holder will successfully manage, ensure availability, provide supplier/vendor management and reduce risk to the core system(s) within NHSL using service management best practice and methodology, i.e. ITIL, Prince etc. … this key role, you will: Have a background and strong experience in data/information sharing and/information governance. Provide comprehensive planning, project management and quality/service improvement across a range of data and information sharing workstreams. Work with colleagues at local and national level ...

Strong technical knowledge of: VMware Horizon Unified Access Gateway (UAG) App Volumes Dynamic Environment Manager (DEM) Instant Clones VMware vSphere and ESXi VDI creation, management and monitoring. Extensive experience supporting Microsoft Windows Server and Windows desktop operating systems. Strong working knowledge of Active Directory, Group Policy, DNS, DHCP … automation experience. Experience with virtualisation technologies, particularly VMware vSphere, vCenter, clusters, distributed switching, and storage integration. Strong understanding of end-user computing technologies, profile management, application virtualisation, and desktop lifecycle management. Experience troubleshooting complex platform issues to 3rd and 4th line support levels. Demonstrable experience working within Agile, DevOps ...

ensure operational teams can confidently support the live Finance platform; contribute to hyper‐care and early life support activities post‐go‐live. Monitoring, Incident Management & Continuous Improvement: Implement and maintain monitoring solutions to ensure system availability and performance; manage incident triage, root cause analysis, and problem resolution for platform … stability, resilience, and operational efficiency of the platform. Qualifications Essential : Proven experience in application support, ideally with finance platforms, particularly OneStream; strong understanding of Service Management frameworks such as ITIL; solid background in operating system management (Windows/Linux), application troubleshooting and performance optimisation, log analysis, system ...

technical assistance and support. You will help users resolve a variety of digital and technology-related issues whilst developing valuable skills in troubleshooting, customer service, digital systems, and IT support. Working alongside experienced colleagues, you will gain hands-on experience supporting customers both remotely and on-site, building technical … contact for customer technical support enquiries via telephone, email, and digital support systems Log, monitor, update, and manage support tickets using the company's service management platform Develop expertise in DS Business Solutions' key business systems, including MPS Estate Management System, IT Database, Select Billing System, Service ...

Borders and Trade (B&T) business area. Job Description The Borders and Trade Delivery Group are responsible for the end-to-end service management and development of over 140 separate services from the generation of Trade Statistics to the administration of Customs and Excise duties. This … level security clearance. Alongside your salary of £58,541, HM Revenue and Customs contributes £16,959 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides (opens in a new window). HMRC operates both Flexible ...

real-world impact. As a Senior Application Support Analyst, you will provide responsive support for business applications, resolving incidents and requests while improving documentation, service quality and customer confidence. Here’s what the role looks like: Provide application support for incidents, service requests and escalations in line with … minor\major projects following quality documented processes to resolve underlying issues and provide improvements Possess expert knowledge of specific applications and provide training for Service Desk colleagues in these applications to facilitate knowledge sharing and to be confident when dealing with the customer and other 3rd parties. Investigate ...

incident, problem and change processes to ensure fast, high-quality resolutions for a global customer base. The role blends hands-on technical troubleshooting with service management discipline and external-facing guidance. You will drive continuous improvement in workflows, escalation paths and knowledge management, collaborating with Service ...

training, enquiries and cancellations · Providing guidance and support on employee finance-related queries, resolving issues and escalating complex cases · Supporting users on finance self-service transactions, accurately tracking and documenting inquiries and resolutions · Escalating complex queries to the Service Management Team Lead, keeping customers informed of progress … primary point of contact for customers to raise issues and discuss concerns regarding service quality · Conducting customer satisfaction surveys and gather data to support expedient inquiry resolutions · Coordinate learning with internal trainers and external training providers completing all necessary information in the LMS and external spend process. · Supporting root ...

security into Defence bids and programmes. Infrastructure & Architecture - simplifying and modernising a complex legacy estate. Applications & ERP - driving major application and ERP transformation. IT Service Delivery - establishing stronger service management, KPIs and operational discipline. Technology Strategy - creating a roadmap aligned to ambitious international growth. IT/… cyber, security and customer requirements. Experience operating in complex, federated or multi-division organisations. Broad IT leadership capability across cyber, infrastructure, applications, architecture and service delivery. A track record of delivering technology transformation and modernisation. Strong commercial and stakeholder management skills, with the credibility to influence at senior ...