26 to 43 of 43 Service Management Jobs in Scotland

laptop, and peripheral devices. Provide basic Active Directory administration. Assist with onsite data centre "hands and eyes" support. Record and manage incidents using IT Service Management tools. Deliver excellent customer service while meeting agreed SLAs. Essential Skills & Experience 1–2 years' experience in an IT Support, Service …/IP). Basic Active Directory administration. Experience supporting desktop and laptop hardware. Strong troubleshooting and analytical skills. Excellent communication and customer service skills. Ability to work independently in an onsite environment. Desirable Skills ITIL Foundation Certification. CompTIA A+ Certification. Microsoft Fundamentals Certification. Experience using ServiceNow or other ITSM ...

Position Role Type:HybridBenefits:: Competitive salaryContributory Pension Scheme (up to 10.5% company contribution)6 times salary ‘Life Assurance’ with pension25 days holiday (increasing with service) + statutory public holidays, plus opportunity to buy and sell up to 5 days (37hr)Car/Car allowanceCompany bonus scheme 5% (discretionary)Flexible … owners and product managers to ensure a robust architectural runway that can support future business requirements throughout the product lifecycle.Works closely with the Programme Management Office (PMO) or project management office to ensure the execution of plans corresponds with what is being promised throughout the project or product ...

Position Role Type:HybridBenefits:: Competitive salaryContributory Pension Scheme (up to 10.5% company contribution)6 times salary ‘Life Assurance’ with pension25 days holiday (increasing with service) + statutory public holidays, plus opportunity to buy and sell up to 5 days (37hr)Car/Car allowanceCompany bonus scheme 5% (discretionary)Flexible … owners and product managers to ensure a robust architectural runway that can support future business requirements throughout the product lifecycle.Works closely with the Programme Management Office (PMO) or project management office to ensure the execution of plans corresponds with what is being promised throughout the project or product ...

automation, innovation and continuous improvement.Work with Lead Database Engineers, Infrastructure Designers and Project Managers to ensure solutions meet the organisation’s strategic needs and service being kept safe is in mind at all times.Collaborate with internal and external parties, escalating where necessary to Lead Database Engineers/Team Leads … development, including taking proactive steps to improve and maintain your skills, knowledge, and behaviours.To display collaborative behaviours and excellent verbal/written communication skills.ITIL Service Management awareness (Incident, Change and Problem Management processes).The self-motivation and desire to keep knowledge current in regards to database technologies ...

future opportunities or blockers, and ensuring decisions by teams align with the technical direction Identify operational improvements and work to ensure a stable service that can be enhanced Anticipate and mitigate against project challenges or risks Essential Skills: Technology knowledge - Demonstrable experience in the minimum … Demonstrable Experience in a minimum of 3 of these bridging the gap between the technical and non‐technical: Translate technical concepts between infrastructure, delivery management and service management so they are understood by all Able to speak on behalf of technical and development teams and facilitate ...

aligned with the customer’s business outcomes.Key Responsibilities1. Deal & Solution Architecture LeadershipLead the architecture of complex, multi‐tower solutions covering cloud, data, digital engineering, service management, platforms, and application modernization.Translate high‐level business requirements into integrated technical, service, and commercial solution frameworks.Govern solution integrity across technology, delivery … customer discovery sessions, and deep‐dive technical/operational interviews.4. Financial & Commercial ArchitectureShape pricing models including T&M, Fixed Price, Outcome‐based, or Managed Service constructs.Ensure commercial solutions reflect risk‐adjusted costing, transition/run budgets, and margin expectations.Challenge cost inputs, optimise delivery models (onshore/nearshore/offshore ...

cloud-based infrastructure using infrastructure-as-code approaches. Enable teams to develop effective observability practices, including monitoring, logging, metrics and alerting that support proactive service management. Work with teams to define and embed Service Level Indicators (SLIs), Service Level Objectives (SLOs) and error budgets in a pragmatic … way. Support the development and continual improvement of CI/CD pipelines to enable safe, frequent and low-risk delivery of changes. Oversee live service reliability, supporting teams through incident and problem management while encouraging a learning-focused, blameless culture. Ensure security, resilience and compliance considerations are understood ...

AnalyticsExperience working with Defence Digital, Strategic Command, Front Line Commands or intelligence-focused organisationsBroad understanding of IT disciplines including infrastructure, architecture, cyber security and service managementExperience working in Agile/Scrum delivery environmentsPrevious experience as a Product Owner within a technical, digital or software-focused environmentExperience with modelling, analysis ...

client-facing role, managing relationships and communication - Ability to understand and confidently discuss technical concepts with non-technical stakeholders who are senior management - Excellent written and verbal communication skills in English - Experience supporting or contributing to technology strategy, planning, or service discussions - Demonstrated ability to build strong client … working in a structured, process-driven environment - Right to work in the UK (sponsorship not available) Desirable Experience - Experience in a Technology Strategy, Account Management, or IT advisory role - Exposure to strategic conversations or roadmap planning with clients - Experience working across multiple clients or accounts - Awareness of emerging technologies ...

client-facing role, managing relationships and communication - Ability to understand and confidently discuss technical concepts with non-technical stakeholders who are senior management - Excellent written and verbal communication skills in English - Experience supporting or contributing to technology strategy, planning, or service discussions - Demonstrated ability to build strong client … working in a structured, process-driven environment - Right to work in the UK (sponsorship not available) Desirable Experience - Experience in a Technology Strategy, Account Management, or IT advisory role - Exposure to strategic conversations or roadmap planning with clients - Experience working across multiple clients or accounts - Awareness of emerging technologies ...

objectives. AccountabilitiesLead engineering teams effectively, fostering a collaborative and high-performance culture to achieve project goals and meet organizational objectives.Oversee timelines, team allocation, risk management and task prioritization to ensure the successful delivery of solutions within scope, time, and budget.Mentor and support team members' professional growth, conduct performance reviews … train, guide and coach less experienced specialists and provide information affecting long term profits, organisational risks and strategic decisions..Provide expert advice to senior functional management and committees to influence decisions made outside of own function, offering significant input to function wide strategic initiatives.Manage, coordinate and enable resourcing, budgeting ...

it. https://hmrcdigital.blog.gov.uk/category/product-managers/Job descriptionAn expert in the design and implementation of SAP-based Financial and Management Accounting systems and services. You will be a primary point of contact for our Chief Finance Office, supporting Corporate Treasury, Corporate Finance – Accounting Operations … stakeholders and leadership team to build a business and technology strategy for the Finance business. You will focus on End-to-end business service delivery and operations for Finance; understanding holistic business requirements, handling all associated build and run activity, collaborating with other IT functions, and aligning with ...

with business objectives. Responsibilities Lead engineering teams effectively, fostering a collaborative and high‐performance culture to achieve project goals. Oversee timelines, team allocation, risk management, and task prioritization to ensure successful delivery within scope, time, and budget. Mentor and support team members’ professional growth, conduct performance reviews, provide actionable … function and business division when appropriate. Demonstrate clear leadership behaviours (Listen, Energise, Align, Develop) and adhere to the Barclays Values of Respect, Integrity, Service, Excellence, and Stewardship. Qualifications & Experience 5+ years experience in a technology leadership role designing and developing online, internet‐facing channels. Proven ability to define ...

descriptionConnect to your IndustryDeloitte’s Enabling Functions area contains the internal support operations of our Business that enables our Practitioners to deliver high quality service across our four business lines to our customers. Working in our Enabling Functions is fast paced and continuously evolving with Digital, AI adoption … Rules, Workflows and Event ReasonsRole-Based Permissions (RBP) Time EvaluationGlobal BenefitsKnowledge of additional SuccessFactors modules (Performance, Compensation, Succession) is also beneficial but not essential.Support & Service ManagementChange Management preferably with an understanding of Agile ways of working.A people-first mindset to delivery of Incident and Problem Management.Knowledge ...

descriptionConnect to your IndustryDeloitte’s Enabling Functions area contains the internal support operations of our Business that enables our Practitioners to deliver high quality service across our four business lines to our customers. Working in our Enabling Functions is fast paced and continuously evolving with Digital, AI adoption … Rules, Workflows and Event ReasonsRole-Based Permissions (RBP) Time EvaluationGlobal BenefitsKnowledge of additional SuccessFactors modules (Performance, Compensation, Succession) is also beneficial but not essential.Support & Service ManagementChange Management preferably with an understanding of Agile ways of working.A people-first mindset to delivery of Incident and Problem Management.Knowledge ...

Kilbride (Hybrid) £750 per day Inside IR35 6-12 Month Contract We're seeking an experienced leader to provide strategic and operational leadership across service management, user experience and customer-facing functions within a complex, secure technology environment. Reporting to the Head of User Experience, you'll lead … critical live service operati... WKCL1_UKTJ ...

improvement of MES implementation practices.What you'll bringProven experience with Siemens MES toolset, especially OpsCenter and Teamcenter.Strong understanding of software deployment lifecycle and configuration management including code management tools.Experience integrating MES with PLM and ERP systems, particularly Teamcenter Unified and SAP S/4HANA.Experience deploying and managing … solutions in Azure Cloud environments.Proficiency in Windows command prompt and service management.Experience in remote collaboration and screen sharing for technical troubleshooting.Ability to work in a fast-paced, multi-vendor environment.Excellent communication and stakeholder engagement skills.This is not an exhaustive list, and we are keen to hear from you even ...

experience integrating and optimising operational tooling. Ability to turn complex data into meaningful insight and compelling narratives for senior leaders. Strong collaboration and stakeholder management skills, with the ability to influence across Product, Engineering and leadership teams. Excellent problem-solving skills, with the ability to simplify complex operational challenges … into practical solutions. DESIRABLE Experience with Atlassian Analytics, Confluence or Jira Service Management. Experience using APIs, scripting or automation to improve operational efficiency. Knowledge of Agile, Product or software engineering delivery. Experience supporting enterprise-scale Jira environments. If you can bring some of these skills and experiences, along with ...