26 to 50 of 75 Service Management Jobs in Scotland

here: false positives and negatives, non‐determinism, scope escape, destructive actions, runaway cost. Instrument accuracy, coverage, cost, and hours saved. Turn it into a service (Phase III, growing over time) Work with service management and Product Management to turn working automation into a repeatable, multi‐tenant … with ambiguity and with distributed, written‐first working. Much of this role is deciding what to build next. Preferred Qualifications Consultancy, MSSP, or managed service experience. Exposure to commercial autonomous or continuous testing platforms (XBOW, Horizon3.ai NodeZero, Pentera) as a user, evaluator, or competitor. Open‐source contributions to offensive ...

navigate your future career within the wider group too – the best of both worlds we think!We're looking for a strategic and service-driven Customer Care Manager to lead and evolve our customer support operations. In this critical leadership role, you’ll take ownership of application support, system … upgrades, hosted service delivery, and release management—ensuring that DRAMS deployments are smooth, well-communicated, and effectively supported.As part of the senior leadership team, you’ll align support operations with business goals, champion IT Service Management (ITSM) best practices, and guide a high-performing support team ...

Zero Trust Network Access (ZTNA). Manage technical debt and ensure alignment with business goals.• Operational Oversight: Provide leadership and operational oversight for network service delivery, including vendor and MSP management, infrastructure deployment, incident resolution, service performance, and continuous improvement. Act as a technical escalation point … major incidents and operational requests.• Financial and Resource Management: Support financial planning, business case development, and resource allocation to ensure network services and projects are delivered effectively and aligned with business objectives.• Daily Role: Balance approximately 60% strategic project and change activities with 40% business-as-usual escalations ...

considered for the right candidate Contract Type : Permanent or Contract considered What you’ll do Provide infrastructure support across global operations, ensuring excellent customer service at all times Support and troubleshoot server, network and endpoint technologies across the business Investigate, manage and resolve infrastructure incidents, escalating where appropriate Maintain … Build effective working relationships with internal users, technical teams and third-party vendors Provide regular progress updates and communicate risks, issues and recommendations to management Escalate critical issues that may impact business operations Maintain accurate records within the IT Service Management system Ensure service requests ...

protecting the environment, making sure our food is safe or helping find cures for cancer. Location: Northern Ireland Discover Impactful Work As a Field Service Engineer II at Thermo Fisher Scientific, you'll contribute to delivering excellent service for sophisticated analytical and scientific instruments. Working with customers across … innovation. A Day in the Life: You will install, maintain, troubleshoot, and repair sophisticated analytical instruments while providing outstanding technical support and customer service across your assigned territory. What to expect: • Install, maintain, troubleshoot, and repair complex analytical and scientific instruments. • Diagnose electronic and mechanical issues and implement effective ...

looking for an experienced IT Service Manager to join a public sector organisation on an initial 6-month contract. Key Details: Location: Aberdeen (4 days onsite) Contract: 6 months IR35: Inside IR3 Daily Rate: 740 Security Clearance: BPSS required Interview: 1-hour, in-person Key Responsibilities: Establish and manage … centralised IT/digital demand management process. Triage and prioritise incoming IT requests. Manage supplier and shared service commissioning. Oversee IT governance and investment approvals. Provide demand, capacity and portfolio reporting. Engage with senior stakeholders and manage competing priorities. Essential Experience: IT Service Management or Demand ...

supporting security accreditation, assurance activities, and evidence generation for classified systems and regulated environments. Strong understanding of cryptographic services, encryption technologies, PKI, certificate lifecycle management, and secure communications. Experience assessing and mitigating risks associated with classified information exchange and trusted data transfer mechanisms. Experience integrating Cross Domain technologies with … across Government, Defence, National Security, or Critical National Infrastructure environments. Infrastructure & Engineering Advanced PowerShell scripting and automation experience. Strong understanding of Windows platform lifecycle management, system hardening, patch management, and vulnerability remediation. Experience troubleshooting complex infrastructure and platform issues at 3rd and 4th Line support levels. Demonstrable experience ...

supported, priorities are effectively managed, and technology services are delivered to a consistently high standard. This role sits at the intersection of people leadership, service delivery, and operational improvement. You will help create a culture of accountability and continuous improvement, while ensuring the team has the structure, direction … ensure incidents, changes and technical initiatives are delivered effectively. This is an excellent opportunity for an experienced IT leader with a background in infrastructure, service delivery, or technical operations who enjoys developing teams, improving processes, and making a visible impact within a global technology environment. What ...

sustainability, volunteering – you’ll find like-minded people driving change at Howden.The IT Support SME role is responsible for monitoring customer experience, supporting knowledge management and contributing to major incident resolution. The role combines strong technical troubleshooting, proactive ownership and excellent stakeholder communication to deliver a dependable and customer … resolving complex incidents and requests, delivering high-quality remote and desk-side support, and ensuring issues are triaged, owned and progressed within agreed service levels.**Location: Scotland (Perth). Office based 3 days per week.****Reporting Line: IT Service Delivery Manager****Travel Requirements: Occasional travel to UK office ...

/Job Summary: Morgan Hunt is partnering with a leading public sector organisation to recruit an IT Helpdesk Analyst to join an established IT service function supporting regulatory work across multiple UK offices. This is a 3-month contract providing 1st and 2nd line support to end users, with … appropriate. Troubleshoot software and system issues across Windows 10, Office 2016, and Office 365 applications. Manage personal ticket queue to SLA, prioritizing incidents and service requests. Perform user account administration in Active Directory and support Exchange mailbox configuration and troubleshooting. Maintain accurate incident records and update relevant knowledge base ...

variety of platforms, ensuring backups complete successfully and issues are identified promptly. Investigate and resolve backup failures, working through technical issues to restore normal service as quickly as possible. Produce and review daily backup reports, following up on failures and taking the appropriate action. Support IT service management activities, including incident, problem, and change management, in line with established ITIL processes. Work closely with colleagues and other technical teams to investigate incidents, share knowledge, and resolve issues effectively. Carry out root cause analysis where appropriate, identifying underlying problems and recommending or implementing longer-term solutions. Raise ...

Strong technical knowledge of: VMware Horizon Unified Access Gateway (UAG) App Volumes Dynamic Environment Manager (DEM) Instant Clones VMware vSphere and ESXi VDI creation, management and monitoring. Extensive experience supporting Microsoft Windows Server and Windows desktop operating systems. Strong working knowledge of Active Directory, Group Policy, DNS, DHCP … automation experience. Experience with virtualisation technologies, particularly VMware vSphere, vCenter, clusters, distributed switching, and storage integration. Strong understanding of end-user computing technologies, profile management, application virtualisation, and desktop lifecycle management. Experience troubleshooting complex platform issues to 3rd and 4th line support levels. Demonstrable experience working within Agile, DevOps ...

reliable service. Alongside your hands-on technical responsibilities, you will mentor and develop other on-site engineers, setting standards for technical delivery, customer service and continuous improvement. Working closely with site leadership and wider Digital Technology teams, you will play a key role in strengthening service delivery … investigated and permanently resolved. Provide advanced hands-on support across end-user devices, Microsoft 365, Windows, macOS, applications, identity, access and connectivity. Monitor site service performance, identify recurring issues and drive improvements to service quality and user experience. Lead the local response to major incidents, providing clear updates ...

Senior Business Analyst within the Oil & Gas or Energy sector Experience supporting mergers, acquisitions, divestments, or large-scale business transformation programmes Strong service transition and operational readiness experience Ability to work across both business and technical workstreams Expertise in business process mapping, requirements elicitation, gap analysis, and stakeholder management Experience coordinating with third-party suppliers and managed service providers Excellent communication skills with the ability to engage senior business stakeholders The ideal candidate will be comfortable operating in a complex environment where multiple workstreams are running in parallel and will be able to quickly understand business priorities ...

ensure operational teams can confidently support the live Finance platform; contribute to hyper‐care and early life support activities post‐go‐live. Monitoring, Incident Management & Continuous Improvement: Implement and maintain monitoring solutions to ensure system availability and performance; manage incident triage, root cause analysis, and problem resolution for platform … stability, resilience, and operational efficiency of the platform. Qualifications Essential : Proven experience in application support, ideally with finance platforms, particularly OneStream; strong understanding of Service Management frameworks such as ITIL; solid background in operating system management (Windows/Linux), application troubleshooting and performance optimisation, log analysis, system ...

effective operation of Gamma's Voice Network Platform. This role coordinates day-to-day network operations, maintenance and change delivery, ensuring objectives and service commitments are met through effective workload management, guidance and stakeholder engagement. The role combines strong technical expertise with hands-on people leadership, providing guidance … align activities across the Voice Network platforms. This includes supporting cross-functional planning, managing dependencies, and ensuring the successful delivery of maintenance, change and service-related work, all with a strong focus on operational excellence. What will you be doing day-to-day? Here are a few examples ...

their best work. If you're looking for a role where your contribution matters, we'd love to hear from you. Exceptional service is at the heart of our customer experience. Join a team dedicated to solving problems, delivering outcomes and building trusted customer relationships. Whether you're providing … technical expertise, service management or operational support, you'll play an important role in helping our customers succeed. Together, we turn ambition into achievement. What you will be doing: HP Frameworks Administrator Managing the administration of HP products across relevant customer frameworks and contracts. Processing customer requests ...

VMware virtual environments alongside Microsoft 365 and Azure cloud services. Monitor network performance, diagnose issues and implement effective solutions. Maintain network security through patch management, firmware updates and cybersecurity best practices. Manage backup and disaster recovery processes to minimise downtime. Support and deliver IT infrastructure projects from design through … escalation point for complex technical support issues and advanced troubleshooting. Maintain accurate technical documentation including network diagrams, configurations and procedures. Follow change management processes and IT best practices. Travel to multiple sites as required. Build strong working relationships with internal stakeholders and external suppliers. Participate in a limited ...

ServiceNow design and development preferably in a consulting environment.Scripting skills such as JavaScript, HTML and XHTML, XML, CSS, AJAX, AngularJS highly advantageousAn understanding of Service Management concepts, delivery assurance principals and procedures.A high level of knowledge of the ServiceNow application and ideally experience of building custom applications … with other platforms. Powershell script skills - + Javascript + Maria DBIdeally you will be have obtained some of the following certifications* ServiceNow Certified Administrator* Service Now Certified Implementation Specialist* Service Now Application Developer* ITIL FoundationAdditional specialist ServiceNow certifications or experience such as HR, CSM, FSM, Service Portal ...

development preferably in a consulting environment. Scripting skills such as JavaScript, HTML and XHTML, XML, CSS, AJAX, AngularJS highly advantageous. An understanding of Service Management concepts, delivery assurance principals and procedures. A high level of knowledge of the ServiceNow application and ideally experience of building custom applications … with other platforms. Powershell script skills - + Javascript + Maria DB. Ideally you will have obtained some of the following certifications: ServiceNow Certified Administrator, Service Now Certified Implementation Specialist, Service Now Application Developer, ITIL Foundation, Additional specialist ServiceNow certifications or experience such as HR, CSM, FSM, Service ...

making and continuous improvement. Manage stakeholder relationships across technical and business teams. Anticipate future technology trends and identify opportunities for platform enhancement. Promote product management best practice and contribute to wider communities of practice. Essential Skills & Experience Technical Expertise Candidates should demonstrate strong experience across four or more … build pipeline automation Tooling including: Helm Terragrunt Git ArgoCD Government cloud security standards: NIST OWASP CIS NCSC BASH scripting Python development RESTful microservices IT Service Management (ITSM) Leadership & Product Management Proven ability to lead teams in the design, implementation, administration and support of infrastructure services. Strong ownership ...

such as VMware Horizon, Unified Access Gateway (UAG), App Volumes, Dynamic Environment Manager (DEM), Instant Clones, VMware vSphere, ESXi, as well as the creation, management, and monitoring of Virtual Desktop Infrastructure (VDI). Extensive experience in supporting Microsoft Windows Server, Active Directory, Group Policy, DNS, DHCP, Public Key Infrastructure … techniques. Experience with virtualization technologies, notably VMware vSphere, vCenter, clusters, distributed switching, and storage integration. Strong understanding of end-user computing technologies, including profile management, application virtualization, and desktop lifecycle management. Demonstrated experience in working within Agile methodologies, DevOps, or product-focused delivery teams. Familiarity with infrastructure monitoring ...

exciting opportunity for a Deputy IT Manager to join our inspiring, innovative and successful IT Team. The Deputy IT Manager will support the management, maintenance, and continuous improvement of the company’s IT infrastructure across our sites. Day-to-day responsibilities include; overseeing the day-to-day IT Service … Knowledge, Skills and Experience required: A strong IT leader with broad IT knowledge. We welcome candidates from any IT background — applications, infrastructure, security or service delivery — with the following: A degree in an IT -related subject, or extensive relevant IT industry experience. Experience in IT Management and leadership ...

security workstreams Act as the operational representative within technical governance and design authority forums Ensure solutions align with operational standards, support models and service management requirements Assess designs for supportability, maintainability, resilience and security Identify operational risks and service transition gaps early in the design lifecycle Review … infrastructure, network segmentation, identity management and security architecture proposals Work closely with systems integrators, programme teams, operations teams and technical stakeholders Ensure monitoring, backup, patching, disaster recovery and support requirements are incorporated into all designs Challenge assumptions and ensure solutions meet both programme objectives and operational requirements Participate ...

Manager and workstream leads, providing direction, delegating effectively and securing the specialist resources needed throughout the programme. Plan operational transition alongside technical delivery, including service readiness, support ownership and knowledge transfer, ensuring each phase is ready for operational acceptance. Maintain accurate programme plans, financial information, risks, decisions and status … cost to complete. Experience leading multiple workstreams, project managers and specialist teams, including individuals and partners outside your direct line management. Strong stakeholder management skills, with the credibility to influence senior customer and supplier stakeholders and negotiate commitments around scope, cost, priorities and risk. Experience working within a managed ...