26 to 50 of 53 Service Management Jobs in the Thames Valley

resilience. Drive continuous improvement through automation, monitoring and modern infrastructure practices. Manage third-party suppliers, technology partners and infrastructure vendors. Maintain IT governance, asset management, capacity planning and documentation standards. Essential Experience 8+ years' experience in IT infrastructure, enterprise IT or technical operations. Proven experience supporting R&D, laboratory … delivering infrastructure projects and managing external suppliers. Key Skills Infrastructure architecture and solution design R&D and laboratory systems support Project delivery and stakeholder management IT service management and operational excellence Cybersecurity and compliance Vendor and supplier management Continuous improvement and automation Strong communication and leadership ...

aerospace and defence programme. This is an exciting opportunity to play a key role in enabling advanced engineering environments that support concept development, configuration management, aerodynamic analysis, flight dynamics, and digital engineering transformation. You will work across complex stakeholder groups, suppliers, and engineering teams to deliver integrated digital solutions … that improve collaboration, traceability, and programme performance. Essential Experience & Qualifications Project or Programme Management certification (Prince2, APM, or equivalent) or significant delivery management experience. ITIL or equivalent Service Management experience. You will ideally possess experience and understanding across: Digital engineering principles and practices. CAD and configuration ...

engineering, digital engineering, manufacturing, suppliers, and programme teams. Coordinate delivery across internal teams, technology partners, and system integrators. Drive incident resolution, root-cause analysis, service improvement, and management of technical debt. Support technology selection, proof-of-concept activity, and vendor management. Drive innovation in areas such as fast … estimation, hybrid EM solvers, IR signature modelling, antenna/structure co-optimisation, and model calibration. Develop training and change-management materials to support adoption of new digital capabilities and processes. Manage budgets, resources, risks, dependencies, and delivery performance. Skills & Experience Degree in Electrical Engineering, Aerospace Engineering, Physics, Applied Electromagnetics ...

Newsweek and more. About the job The Managed Cloud Services team is actively searching for a manager to join our SAS Managed Cloud Delivery Management team. This role involves managing the activities and personnel responsible for providing direct SAS Managed Service Management support to both SAS employees … effectiveness. You will support delivery, operational and success capabilities across the business that share the objective of providing the highest levels of customer service while maintaining overall financial goals in support of SAS Managed Cloud Services revenue growth and profitability. Defines and oversees the development of internal and external ...

with the power of one of the worlds leading technology companies, giving our clients instant access to cutting-edge innovation backed by market-leading service operations! JOB DETAILS We are seeking a skilled Service Engineer to join our dynamic team. In this role, you will be responsible … providing exceptional service support to our diverse customer base. Key responsibilities include: Conducting service visits to address reported calls and maintain high standards of professional service support. Responding promptly to customer service requests for the repair of business equipment. Performing fault diagnosis and implementing effective repairs ...

Hybrid and multi-cloud environments Enterprise applications ERP, CRM and line-of-business platforms Legacy application modernisation SaaS, COTS and low-code platforms API management and systems integration Event-driven and service-oriented architecture Data platforms, analytics and business intelligence Data governance, quality, lineage and master data Artificial … intelligence, machine learning and automation Identity and access management Cybersecurity, privacy and compliance DevOps, DevSecOps and platform engineering Containers, Kubernetes and infrastructure as code Enterprise service management and support models Observability, monitoring and operational resilience Digital workplace and collaboration platforms Technology operating models and governance Significant experience ...

Responsibilities Own the delivery and continuous improvement of digital capabilities supporting air vehicle concept and configuration development. Lead the deployment, optimisation, and lifecycle management of 3D CAD, aerodynamic analysis, and configuration management environments. Develop product roadmaps, delivery plans, and prioritised backlogs aligned with engineering and programme objectives. Support … enterprise systems. Capture, challenge, and consolidate requirements from engineering teams and stakeholders. Drive adoption of new digital tools and processes through training, change management, and effective stakeholder engagement. Establish appropriate data models, naming conventions, metadata standards, and access controls. Coordinate delivery across internal teams, suppliers, and system integrators. Monitor ...

computing. With an international customer base and a strong engineering heritage, the business is continuing to invest in its European support capability and customer service operations. This is a customer-focused technical role responsible for providing first and second-line product support, coordinating the complete RMA lifecycle and carrying … test equipment including oscilloscopes, multimeters, logic analysers and spectrum analysers Work from schematics, engineering drawings, manufacturing documentation and test procedures Maintain accurate repair records, service reports and customer documentation Liaise with engineering, manufacturing and quality teams to investigate product issues and implement corrective actions Support root cause investigations ...

experienced Product Delivery Manager to lead the delivery of domain integration capabilities within a complex Digital Engineering environment. The role requires strong delivery management experience, working across engineering, IT, manufacturing, and external partners to deliver integration roadmaps and drive collaboration across multiple stakeholders. Essential Skills & Experience 5+ years' experience … segregation, and secure information exchange. Experience managing integration roadmaps, delivery plans, prioritised backlogs, and supplier relationships. Understanding of engineering processes and Digital Engineering ecosystems. Service Management experience (ITIL or equivalent) and Project/Programme Management experience (APM, PRINCE2, or equivalent). Excellent stakeholder management and communication ...

join a leading brand and start your career in IT Support. The opportunity offers the chance to learn and develop skills in IT Service Desk whilst also completing weekly online learning which, upon completion/passing will lead to achieving a recognised certification. The role is a 2 year … also public transport available. Day to day: Provide first-line IT support via telephone, email and in person. Log, categorise and prioritise incidents and service requests using the IT Service Management (ITSM) system. Troubleshoot hardware, software and basic network issues. Escalate complex issues to second or third ...

highly organised, analytical and enjoy working with data, reporting and problem-solving? Were looking for a Service Operations Administrator to join a busy and supportive Service Desk team. This is a fantastic opportunity to build your career within a global technology business where youll play a key role … supporting service operations, analysing data and helping improve business processes. No two days are the same, and youll work closely with engineers, finance and internal teams to ensure service information is accurate, reports are up to date and operations run smoothly. What youll be doing Managing warranty ...

looking for an experienced Product Delivery Manager - Material & Environmental Engineering to lead the delivery and continuous improvement of digital capabilities supporting materials management, product compliance, and environmental sustainability within a complex aerospace and defence environment. This is a strategic role combining materials engineering, environmental compliance, digital engineering, and product … traceability, obsolescence, restricted substances, corrosion and compatibility, coatings and finishes, and environmental compliance. Key Responsibilities Own the delivery and continuous improvement of Material Management and Product Environmental digital capabilities. Lead the development and optimisation of digital solutions covering materials databases, allowables, specifications, process records, batch pedigree, certificates, compliance data ...

Managers who have experience delivering complex digital, engineering and business transformation initiatives across the engineering lifecycle. Whether your expertise lies in Software Engineering, Configuration Management, Digital Thread, Manufacturing, Capability Demonstrations, Systems Engineering or Enterprise Integration , we'd love to hear from you. As a Delivery Manager, you'll lead … governance and standard ways of working. Supporting the implementation of Digital Thread and Digital Continuity across engineering and manufacturing environments. Delivering improvements across Configuration Management, Software Engineering, Manufacturing Engineering, Systems Engineering and Capability Demonstration activities. Coordinating cross-functional teams, suppliers and technology partners to achieve successful programme outcomes. Ensuring ...

strategies, and data migration plans. Establish the Product Line team, confirming roles and capacity required to deliver and sustain the digital TLS solutions (product management, solution architecture, data, integration, DevSecOps, service). Align with other Product Delivery leads to ensure coherent cross-product planning, shared standards, and joint … dependency management, especially for PLM and digital thread integrations. Experience required: Previous experience in a similar role within defence or aerospace, preferably in digital engineering or product lifecycle management. Degree in engineering, computer science, or a related technical discipline. Service Management certification or experience (e.g., ITIL). ...

Sentinel Investigate and resolve alerts, escalating where necessary Manage and maintain SOC tools, configurations, and updates Follow ITIL-based processes for incident, problem, and service management Produce regular reports and analytics on security incidents Contribute to continuous improvement of SOC processes and services What We’re Looking ...

based engineering, structural analysis, verification, and evidence generation. Ensure solutions meet agreed quality, performance, security, compliance, and airworthiness requirements. Lead upgrades, enhancements, and lifecycle management of digital engineering platforms with minimal disruption to users. Capture, challenge, and consolidate requirements across engineering teams and partners. Drive adoption of new tools … management. Establish appropriate data models, metadata, naming conventions, and access controls for engineering information. Coordinate delivery across internal teams, suppliers, and system integrators. Monitor service performance, risks, capacity, technical debt, and dependencies. Drive incident resolution, root-cause analysis, and continuous improvement. Support vendor relationships, contract management, licence optimisation ...

design quality Monitor emerging technologies and best practices and recommend innovation opportunities that deliver business value Support the definition of supplier contracts and the management of suppliers in-life Work with Cyber-Security, Data, Digital Enablement, Operations, and Delivery teams to turn business demand into effective technology change Promote … Architecture qualifications such as TOGAF, Open CA, BCS, or equivalent Cloud architecture certifications (AWS, Azure, Google Cloud) ITIL, CISSP, ISSAP, or other security and service management qualifications Experience in telecommunications, OSS/BSS, infrastructure management, or network operations Experience within joint venture, regulated, safety critical, or multi ...

lifecycle. Required Skills & Experience Proven experience delivering software implementation projects within a SaaS organisation. Experience managing multiple client-facing implementation projects simultaneously. Excellent stakeholder management skills with the ability to communicate confidently at all levels. Strong project planning, scheduling and organisational skills. Experience managing project risks, budgets, resources … skills. Highly organised with strong attention to detail. Ability to influence stakeholders and drive projects through to completion. Desirable Experience delivering ERP, CRM, Field Service Management, Construction, Finance or other enterprise SaaS solutions. Agile and/or PRINCE2 certification. Experience using project management tools such as Jira ...

implementing telecoms installations Supporting the wider IT stack — diagnosing and resolving hardware, software, and network connectivity issues Logging and tracking work accurately through the service management system Escalating complex issues to management or specialist teams where needed Contributing to knowledge base documentation, particularly around print solution software ...

stakeholder engagement, strategic planning and leadership skills. A degree in IT, Engineering, Business or a related discipline. Professional certifications in cloud technologies or IT service management are advantageous. Disclaimer: This vacancy is being advertised by either Advanced Resource Managers Limited, Advanced Resource Managers IT Limited or Advanced Resource … Managers Engineering Limited ("ARM"). ARM is a specialist talent acquisition and management consultancy. We provide technical contingency recruitment and a portfolio of more complex resource solutions. Our specialist recruitment divisions cover the entire technical arena, including some of the most economically and strategically important industries ...

applications. Exposure to reporting tools such as Power BI. Knowledge of SQL, PowerShell, Windows or Linux. Understanding of ITIL or structured service management environments. What's on Offer Competitive salary with annual bonus. Pension scheme. 25 days holiday plus Bank Holidays. Ongoing training and career development. A collaborative ...

checks on all equipment prior to delivery. Log, update, and manage all work activities within the company's CRM system, ensuring compliance with established Service Desk procedures. Manage and maintain the off-site workshop and storage facility, including: Receiving and dispatching customer equipment. Maintaining accurate inventory records. Ensuring … correctly. Prepare equipment for shipment and coordinate deliveries to clients. Maintain high standards of organisation and housekeeping within the workshop. Work collaboratively with the Service Desk and technical teams to ensure efficient delivery of services. Follow company processes, documentation standards, and health and safety procedures. Skills & Experience The ideal ...

hardware architecture, component compatibility. Knowledge of secure hardware handling practices, including data sanitization and destruction protocols. Demonstrated experience in hardware installation, configuration, and lifecycle management in enterprise or government environments. Previous work in secure or classified environments, adhering to strict data protection and confidentiality requirements. Hands-on experience with … legal standards. Proven track record of collaborating with cross-functional teams to deliver integrated hardware solutions. Experience managing hardware assets within ITIL or similar service management frameworks. Responsibilities: Responsible for building and supporting of hardware systems across the organization. Covers end-to-end hardware lifecycle management, including ...

deployment. You will mentor teams and drive continuous improvement across global groups. The role emphasizes leadership in cloud administration, container-based applications, and IT service management practices, with a focus on customer success and high-quality #J-18808-Ljbffr ...

application enhancements, testing, releases, suppliers and development partners. Support technology projects, gathering requirements, coordinating stakeholders and ensuring successful delivery. Assist with AI initiatives, automation, service management and continual improvement across the technology estate. What Experience is Required 2–4 years' commercial experience in application support, business systems, technology … comfortable working with developers and suppliers. Salary & Benefits £40,000 + Excellent Benefits , including 25 days' holiday plus bank holidays, increasing with service, company pension, bonus after probation, gym membership, healthcare plan, enhanced parental pay, childcare salary sacrifice scheme and parking. Location The role is 100% office based ...