Technical Support Specialist I
- Location
- Oxford, England, United Kingdom
across a range of workplace technologies, helping colleagues stay productive and connected. Working as part of TechSquad, you will troubleshoot issues, manage incidents and service requests, support device lifecycle activities, and contribute to continuous improvement initiatives that enhance the employee technology experience. Responsibilities Provide friendly, professional and timely support … common hardware, software, application, peripheral and connectivity issues. Take ownership of incidents and service requests through to resolution where possible, maintaining clear user communication and escalating appropriately when specialist or more senior support is required. Follow established support processes, security requirements and service management practices while using ...