1 to 25 of 49 ServiceNow Jobs in the North of England

and service delivery. You're confident in using productivity tools such as Microsoft Office and email, and you're familiar with modern IT Service Management tooling, including platforms like ServiceNow and Ivanti Heat. Whether working independently or collaboratively, you contribute positively to team environments and consistently deliver high-quality results. This role offers a unique opportunity to shape the future More ❯

the Service Desk Manager with a monthly overview of these sessions Ensuring that there is sufficient cover on the desk in 1st Line on a daily basis Monitoring the ServiceNow call queues to ensure that all tickets are handed within SLA and to the appropriate standards. Escalation Point: Initial escalation point for customer escalations Part of the internal Service Desk More ❯

technical support in an engineering environment using Autodesk and Bentley products Desirable Knowledge of ITIL Service Management best practices, ITIL V3/V4 Experience of using PowerShell Experience in ServiceNow or similar ITSM Tools Support CDE Services such as ProjectWise and BIM suites Experience of working in a global organisation Personal Attributes Passionate about technology and learning Ability to balance More ❯

ServiceNow Technical Architect – Manager Location: London (£90,000 – £95,000)/Manchester or Edinburgh (£85,000 – £90,000) Level: Manager Our client is recognised globally as the top ServiceNow partner, delivering complex, innovative solutions that drive enterprise transformation. The ServiceNow Business Group combines deep technical expertise with AI and automation capabilities to help clients reimagine operations and achieve measurable outcomes. … The Role As a Manager-level Technical Architect, you will lead teams of ServiceNow developers and architects on large-scale programmes, providing technical leadership, architecture oversight, and trusted client advisory. You will influence solution strategy, ensure adherence to best practices, and enable high-quality delivery across multiple modules and client environments. Key Responsibilities Provide technical design authority on critical ServiceNow … programmes for Fortune 500 clients. Lead and mentor teams of ServiceNow developers, ensuring quality standards, code reviews, and architectural integrity. Act as a trusted advisor to clients, providing guidance on platform strategy, integrations, and automation. Oversee delivery of complex multi-module ServiceNow solutions, including ITSM, ITOM, ITAM, HR, CSM, SPM, and HAM/SAM. Integrate ServiceNow with cloud infrastructure and More ❯

ServiceNow Technical Architect – Manager Location: London (£90,000 – £95,000)/Manchester or Edinburgh (£85,000 – £90,000) Level: Manager Our client is recognised globally as the top ServiceNow partner, delivering complex, innovative solutions that drive enterprise transformation. The ServiceNow Business Group combines deep technical expertise with AI and automation capabilities to help clients reimagine operations and achieve measurable outcomes. … The Role As a Manager-level Technical Architect, you will lead teams of ServiceNow developers and architects on large-scale programmes, providing technical leadership, architecture oversight, and trusted client advisory. You will influence solution strategy, ensure adherence to best practices, and enable high-quality delivery across multiple modules and client environments. Key Responsibilities Provide technical design authority on critical ServiceNow … programmes for Fortune 500 clients. Lead and mentor teams of ServiceNow developers, ensuring quality standards, code reviews, and architectural integrity. Act as a trusted advisor to clients, providing guidance on platform strategy, integrations, and automation. Oversee delivery of complex multi-module ServiceNow solutions, including ITSM, ITOM, ITAM, HR, CSM, SPM, and HAM/SAM. Integrate ServiceNow with cloud infrastructure and More ❯

ServiceNow Technical Architect – Manager Location: London (£90,000 – £95,000)/Manchester or Edinburgh (£85,000 – £90,000) Level: Manager Our client is recognised globally as the top ServiceNow partner, delivering complex, innovative solutions that drive enterprise transformation. The ServiceNow Business Group combines deep technical expertise with AI and automation capabilities to help clients reimagine operations and achieve measurable outcomes. … The Role As a Manager-level Technical Architect, you will lead teams of ServiceNow developers and architects on large-scale programmes, providing technical leadership, architecture oversight, and trusted client advisory. You will influence solution strategy, ensure adherence to best practices, and enable high-quality delivery across multiple modules and client environments. Key Responsibilities Provide technical design authority on critical ServiceNow … programmes for Fortune 500 clients. Lead and mentor teams of ServiceNow developers, ensuring quality standards, code reviews, and architectural integrity. Act as a trusted advisor to clients, providing guidance on platform strategy, integrations, and automation. Oversee delivery of complex multi-module ServiceNow solutions, including ITSM, ITOM, ITAM, HR, CSM, SPM, and HAM/SAM. Integrate ServiceNow with cloud infrastructure and More ❯

ServiceNow Technical Architect – Manager Location: London (£90,000 – £95,000)/Manchester or Edinburgh (£85,000 – £90,000) Level: Manager Our client is recognised globally as the top ServiceNow partner, delivering complex, innovative solutions that drive enterprise transformation. The ServiceNow Business Group combines deep technical expertise with AI and automation capabilities to help clients reimagine operations and achieve measurable outcomes. … The Role As a Manager-level Technical Architect, you will lead teams of ServiceNow developers and architects on large-scale programmes, providing technical leadership, architecture oversight, and trusted client advisory. You will influence solution strategy, ensure adherence to best practices, and enable high-quality delivery across multiple modules and client environments. Key Responsibilities Provide technical design authority on critical ServiceNow … programmes for Fortune 500 clients. Lead and mentor teams of ServiceNow developers, ensuring quality standards, code reviews, and architectural integrity. Act as a trusted advisor to clients, providing guidance on platform strategy, integrations, and automation. Oversee delivery of complex multi-module ServiceNow solutions, including ITSM, ITOM, ITAM, HR, CSM, SPM, and HAM/SAM. Integrate ServiceNow with cloud infrastructure and More ❯

infrastructure or enterprise IT programs, including networking and modernization initiatives. Strong understanding of program and project management disciplines, including Agile, hybrid, and traditional delivery models. Hands on experience with ServiceNow for portfolio/program management and reporting. Demonstrated ability to engage and influence executive stakeholders with confidence and clarity. Exceptional ability to navigate complex interdependencies across technology, business, and geographic More ❯

. Hands-on experience in test planning, execution, and defect management . Familiarity with ITIL and project management practices. Skilled in Microsoft Office (Excel) and change tools (e.g., Jira, ServiceNow). Excellent analytical and problem-solving abilities. This fantastic opportunity to join a growing and collaborative PMO team , where you will work on work on impactful IT change initiatives within More ❯

focused skills. Be committed to continuous improvement, innovation, and staying on top of emerging technologies. Experience with security, compliance (e.g., GDPR, ISO 27001), and enterprise-level platforms such as ServiceNow or Maximo will be highly beneficial. Equal Opportunities & Reasonable Adjustments At MAG we believe in the importance of diversity & inclusion for all. We are committed to creating a workforce that More ❯

you managing a steady flow of technical tickets while ensuring smooth and efficient IT operations. The Role: Act as the first point of contact for IT support queries via ServiceNow Resolve issues across a Microsoft-centric environment (O365, Windows 11, Azure, AD, Windows Server, Hyper-V) Carry out basic user and server administration Document resolutions and processes clearly and accurately More ❯

you managing a steady flow of technical tickets while ensuring smooth and efficient IT operations. The Role: Act as the first point of contact for IT support queries via ServiceNow Resolve issues across a Microsoft-centric environment (O365, Windows 11, Azure, AD, Windows Server, Hyper-V) Carry out basic user and server administration Document resolutions and processes clearly and accurately More ❯

manage multiple tasks A genuine interest in IT and eagerness to learn Desirable Skills IT-related qualifications (e.g., CompTIA A+, Microsoft certifications) Experience with ticketing systems (e.g., Freshdesk, Zendesk, ServiceNow) Familiarity with Active Directory and remote support tools Benefits Career development and training opportunities Supportive team environment Flexible working options Pension scheme and other company benefits Ready to take the More ❯

system. Should be open to learn new technologies based on project requirements. Preferably candidate who has worked in production support function. Requirements Bachelor of Engineering preferred. Good knowledge of ServiceNow tool and able to create dashboards/reports for management overview. Should have hands-on experience in creating reports in Microsoft excel. Capable of understanding the ITIL terminology and various More ❯

such as ThousandEyes, SolarWinds, PRTG, and Auvik to deliver SLA-backed managed services. SOC/NOC Integration & ITSM: Experience in SOC/NOC-integrated service delivery, using platforms like ServiceNow or Jira Service Management for incident and change processes. Backup & Resilience: Exposure to Veeam, Datto, Acronis, Azure Backup, and business continuity solutions complementing network resilience. Who We’re Looking For More ❯

such as ThousandEyes, SolarWinds, PRTG, and Auvik to deliver SLA-backed managed services. SOC/NOC Integration & ITSM: Experience in SOC/NOC-integrated service delivery, using platforms like ServiceNow or Jira Service Management for incident and change processes. Backup & Resilience: Exposure to Veeam, Datto, Acronis, Azure Backup, and business continuity solutions complementing network resilience. Who We’re Looking For More ❯

all times. Skills and Experience: Strong experience working in a Service Delivery or Problem/Incident Manager role In-depth understanding and certifications in service management methodologies (ITIL V4, ServiceNow) Experience with change management planning and documentation A deep understanding of escalation actions, processes and reporting Extensive exposure to release and deployment management processes Ability to manage senior level stakeholders More ❯

make a real business impact. Key Responsibilities Act as the HR Systems subject matter expert, supporting the configuration, maintenance, and development of core HR platforms (e.g., Workday, SAP SuccessFactors, ServiceNow, etc.) Ensure data accuracy, integrity, and compliance through regular audits and validation processes. Produce accurate HR reports, dashboards, and analytics to support decision-making and strategic workforce planning. Partner with More ❯

make a real business impact. Key Responsibilities Act as the HR Systems subject matter expert, supporting the configuration, maintenance, and development of core HR platforms (e.g., Workday, SAP SuccessFactors, ServiceNow, etc.) Ensure data accuracy, integrity, and compliance through regular audits and validation processes. Produce accurate HR reports, dashboards, and analytics to support decision-making and strategic workforce planning. Partner with More ❯

make a real business impact. Key Responsibilities Act as the HR Systems subject matter expert, supporting the configuration, maintenance, and development of core HR platforms (e.g., Workday, SAP SuccessFactors, ServiceNow, etc.) Ensure data accuracy, integrity, and compliance through regular audits and validation processes. Produce accurate HR reports, dashboards, and analytics to support decision-making and strategic workforce planning. Partner with More ❯

you'll bring Previous experience in IT support or technical field service (hardware/software). Knowledge of desktop environments (Windows 7-10), application installs, and ticketing systems (e.g. ServiceNow). Understanding of networking and server fundamentals. Excellent organisation, troubleshooting, and customer service skills. A full, clean UK driving licence. Must be a sole UK national and able to obtain More ❯

Preferred Skills (Not mandatory) Certification in TOGAF, AWS/Azure Architecture, or similar. Experience in digital transformation, business process Modeling, and agile methodologies. Familiarity with enterprise tools such as ServiceNow, SAP, Salesforce, or similar platforms. About Capgemini Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world while More ❯

Preferred Skills (Not mandatory) Certification in TOGAF, AWS/Azure Architecture, or similar. Experience in digital transformation, business process Modeling, and agile methodologies. Familiarity with enterprise tools such as ServiceNow, SAP, Salesforce, or similar platforms. About Capgemini Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world while More ❯

and try new technologies and implement creative approaches to problems. You’ll work across some of the most widely used data tools in the industry (Power BI, Snowflake, Alteryx, ServiceNow), lead a smart technical team, and set the tone for how data support is delivered across the business. No layers of sign-off — decisions are fast, and you're trusted More ❯

a clear understanding of how these components interact, and typical technical issues that may cause high-severity incidents. Experience working with IT Service Management (ITSM) tools and platforms, including ServiceNow/BMC Helix, and with a good understanding and experience of Major Incident Workbenches, collaboration enablers and AIOps. Experience working with monitoring and Event tools and platforms such as PagerDuty More ❯