101 to 125 of 164 ServiceNow Jobs in the North of England

complex incidents, minimising user disruption Contribute to problem identification, investigation, and root cause analysis Maintain and improve knowledge articles and documentation Identify and support ServiceNow process improvements, including workflows and automation What you’ll bring Extensive experience providing 2nd line support within an IT Service Desk environment and across other … Entra ID, endpoint/device management and core business applications Strong adherence to ITIL processes and IT Service Management practices, including platforms such as ServiceNow Ability to manage competing priorities and work within SLA targets while collaborating in a fast-paced support environment Advanced troubleshooting capability with a strong track ...

service management, including service desk, problem management, incident response and self-service tooling. Experience working with enterprise platforms and SaaS products, such as ServiceNow, Salesforce and Microsoft 365. Proven ability to shape strategy, work autonomously and influence senior stakeholders across organisational boundaries. Experience working with technology suppliers, contract management … Manchester must be flexible about travel to London. This is not a fully remote role. Desirable: ITIL, ISO 27001, ISO 20000, Azure, AWS, ServiceNow or TOGAF qualifications. #J-18808-Ljbffr ...

supplier operating models. Establish clear ownership for incidents, service requests, problems, changes, knowledge, and service performance. Define end-to-end operational data flows across ServiceNow/ITSM platforms, CMDB, monitoring and event management tools, IAM platforms, endpoint management solutions, security platforms, cloud environments, and business applications. Design service integrations that … accountability frameworks, and service ownership. Strong understanding of operational data flows, service integration, governance, and end-to-end service observability. Hands-on experience with ServiceNow, CMDB, monitoring tools, IAM, endpoint management, and cloud support models. Excellent stakeholder management and communication skills, with the ability to work effectively across internal teams ...

Senior ServiceNow Package Consultant at IBM, you will provide senior consultancy and delivery expertise across complex UK public-sector ServiceNow programmes. You will act as a trusted client advisor, translating business and operational requirements into secure, scalable and maintainable ServiceNow solutions aligned with platform best practice and public-sector standards. … will work closely with senior stakeholders, architects, developers and delivery teams to lead solution design, implementation and continuous improvement across the ServiceNow platform. Key Responsibilities Lead requirements gathering and translate complex business needs into ServiceNow solutions, user stories and functional designs. Act as a senior ServiceNow advisor, providing guidance ...

delivering high-quality IT support to service users, internal stakeholders, and suppliers. The team is responsible for managing ticketing systems such as Remedy and ServiceNow, troubleshooting technical issues, and ensuring effective incident resolution—either directly or through supplier coordination. Driving performance to meet agreed objectives, Service Level Agreements (SLAs … Knowledge – Experience handling meter faults, connectivity issues, or providing technical support within the energy sector. Ticketing & Email-Based Support – Familiarity with platforms such as ServiceNow, Remedy, Zendesk, or similar CRM/ticketing systems for efficient incident resolution. Technical Troubleshooting (Non-IT Specialist) – Understanding of smart meter functionality, connectivity challenges, firmware ...

delivering high-quality IT support to service users, internal stakeholders, and suppliers. The team is responsible for managing ticketing systems such as Remedy and ServiceNow, troubleshooting technical issues, and ensuring effective incident resolution—either directly or through supplier coordination. Driving performance to meet agreed objectives, Service Level Agreements (SLAs … Knowledge – Experience handling meter faults, connectivity issues, or providing technical support within the energy sector. Ticketing & Email-Based Support – Familiarity with platforms such as ServiceNow, Remedy, Zendesk, or similar CRM/ticketing systems for efficient incident resolution. Technical Troubleshooting (Non-IT Specialist) – Understanding of smart meter functionality, connectivity challenges, firmware ...

ensure courteous, timely, and effective resolution of end‐user issues Build rapport and elicit problem details from end users Ensure tickets are logged in ServiceNow, customers kept updated and issues resolved within agreed service levels Prioritize incidents and service requests according to defined processes such as VIP users and tickets … professional services or a busy MSP environment A relevant IT Degree is beneficial, but not essential Experience with an ITSM ticketing system (ideally ServiceNow or similar) iManage or similar document management systems PC/Infrastructure Hardware & Software Experience troubleshooting and supporting business applications and O/S Experience supporting ...

Title: Lead Software Engineer (ServiceNow) Pay up to £75,026 - £92,522 28.97% employer pension contributions, hybrid working, flexible hours, and great work life balance. DWP. Digital with Purpose. Are you a proven engineering leader? We need a Lead Software Engineer to mentor high-performing teams, deliver high-quality digital … services, and shape large-scale ServiceNow solutions. Join DWP Digital and lead a team supporting one of the largest ServiceNow implementations in Europe. You'll play a pivotal role in driving engineering excellence, mentoring engineers and delivering innovative solutions that support around 120,000 colleagues across the organisation. ...

Title: Lead Software Engineer (ServiceNow) Pay up to £75,026 - £92,522 28.97% employer pension contributions, hybrid working, flexible hours, and great work life balance. DWP. Digital with Purpose. Are you a proven engineering leader? We need a Lead Software Engineer to mentor high-performing teams, deliver high-quality digital … services, and shape large-scale ServiceNow solutions. Join DWP Digital and lead a team supporting one of the largest ServiceNow implementations in Europe. You'll play a pivotal role in driving engineering excellence, mentoring engineers and delivering innovative solutions that support around 120,000 colleagues across the organisation. ...

Title: Lead Software Engineer (ServiceNow) Pay up to £75,026 - £92,522 28.97% employer pension contributions, hybrid working, flexible hours, and great work life balance. DWP. Digital with Purpose. Are you a proven engineering leader? We need a Lead Software Engineer to mentor high-performing teams, deliver high-quality digital … services, and shape large-scale ServiceNow solutions. Join DWP Digital and lead a team supporting one of the largest ServiceNow implementations in Europe. You'll play a pivotal role in driving engineering excellence, mentoring engineers and delivering innovative solutions that support around 120,000 colleagues across the organisation. ...

ServiceNow Developer - central government - 9 month contract - inside IR35 - Hybrid 3 days onsite Due to increased demand, I have an immediate opportunity for an experienced ServiceNow Developer for our central government client. The role can be based across various UK locations, with an expectation to work hybrid 3 days onsite. … tasked with converting prioritised user stories into robust ServiceNow changes that support portfolio oversight and delivery. You'll follow agreed platform standards and controlled release processes so changes are safe, secure, and maintainable. The team needs extra development capacity to handle increased demand across the departmental portfolio. As such ...

local users while working closely with a wider UK-based Service Operations team. The role will involve troubleshooting hardware and software issues, managing ServiceNow tickets and taking ownership of local laptop builds, configuration and deployment. Key Responsibilities On-Site L1/L2 Technical Support Provide hands‐on Level … enable rapid replacement of faulty devices. Manage routine patches, updates and device maintenance. Coordinate hardware logistics, including the secure return of faulty equipment. ServiceNow & Reporting Utilise ServiceNow to manage incidents, service requests and operational reporting. Produce reports and dashboards to provide visibility of local support performance. Identify opportunities to improve ...

local contact for urgent production, warehouse and industrial IT hardware incidents. Record incidents, requests, actions and technical information accurately within the ITIL-based ServiceNow environment. Support IT projects and deployments through local device rollouts and "hands and eyes" assistance for specialist technical teams and suppliers. Followsecurity policies, technical standards, change … diagnose industrial hardware issues and recognise when escalation to infrastructure, application, network or security specialists is required. Experience using a Service Desk platform, preferably ServiceNow, and working within ITIL-based processes. Strong organisational, customer-service and communication skills, with the ability to work independently and collaborate with remote teams ...

Laing O'Rourke is seeking a ServiceNow Platform Architect to define and evolve the platform architecture across ITSM, ITOM, CMDB, ITAM, SPM, App Engine and integrations. Location options include Dartford, Manchester or Worksop, with collaboration across technology, delivery and business stakeholders. You will shape secure, scalable designs, translate requirements into ...

ServiceNow Developer Location: Hybrid, able to work from one of the client hubs across Manchester, Liverpool, Leeds, Bristol and more across midlands and North of England. Rate: £750 per day, inside IR35 Duration: Initial 9-month contract We are seeking an experienced ServiceNow Developer to support the ongoing development … enhancement of a large-scale ServiceNow environment. Working as part of an Agile delivery team, you will develop approved user stories, configure ServiceNow solutions and support changes throughout testing and release. You'll be expected to work within established platform standards and governance while proactively identifying technical debt, risks ...

# ServiceNow AI & Enterprise Automation Lead - Managing ConsultantGlasgow, London, Manchester, Newcastle Bank HouseApply for this job* Permanent* Experienced Professionals* Strategy & Transformation* ID 511396-en\_GB## **CAPGEMINI INVENT**At Capgemini Invent, we believe difference drives change. As inventive transformation consultants, we blend our strategic, creative and scientific capabilities, collaborating closely with … effectiveness and impact of their IT capability.We are looking to hire a Managing Consultant into AI & Digital Acceleration to help sell and deliver ServiceNow AI driven transformation programmes and grow the Business Technology portfolio into our clients.As a Managing Consultant – AI & Enterprise Automation Transformation, you will play a key role ...

# ServiceNow AI & Enterprise Automation Lead - Managing ConsultantGlasgow, London, Manchester, Newcastle Bank HouseApply for this job* Permanent* Experienced Professionals* Strategy & Transformation* ID 511396-en\_GB## **CAPGEMINI INVENT**At Capgemini Invent, we believe difference drives change. As inventive transformation consultants, we blend our strategic, creative and scientific capabilities, collaborating closely with … effectiveness and impact of their IT capability.We are looking to hire a Managing Consultant into AI & Digital Acceleration to help sell and deliver ServiceNow AI driven transformation programmes and grow the Business Technology portfolio into our clients.As a Managing Consultant – AI & Enterprise Automation Transformation, you will play a key role ...

Connect Legal Partners is seeking a ServiceNow Developer to join the IT team and develop the firm's ServiceNow platform across ITSM, ITOM, HRSD and CMDB. You will build automations, custom apps and integrations to support lawyers and clients. The role requires hands-on ServiceNow development, JavaScript, Glide API, HTML ...

firm, supporting lawyers and clients across the whole network. The role You will join the IT team and develop the firm's ServiceNow platform. Configure and improve modules such as ITSM, ITOM, HRSD and CMDB Build automations, custom apps and workflows Build integrations with other systems Help keep the platform … stable and well governed What you will need Hands on ServiceNow development experience JavaScript, Glide API, HTML, CSS and JSON Flow Designer, IntegrationHub and Scripted REST APIs Update sets and instance migration, plus an understanding of ITIL CSA or CAD certification, and law firm experience, would help What ...

currently supporting a leading law firm looking for an experienced ServiceNow Developer to join their technology team and play a key role in developing and enhancing the ServiceNow platform. Key Responsibilities Develop and configure ServiceNow across ITSM, ITOM, HRSD and CMDB. Build workflows, automations, applications and integrations. Work with JavaScript ...

Recruitment is seeking an experienced ServiceNow Developer to join the technology team and enhance the ServiceNow platform. The role focuses on developing across ITSM, ITOM, HRSD and CMDB, building workflows, automations, applications and integrations to deliver scalable solutions. The successful candidate will translate business requirements into technical design, support platform … upgrades and governance, and collaborate with stakeholders to drive value from the ServiceNow investment. #J-18808-Ljbffr ...

conducting and coordinating access certification campaigns, including reviewer engagement, remediation tracking, and audit evidence collection. Experience developing or supporting automation using SailPoint workflows and ServiceNow integrations to improve IAM operational efficiency. Experience working within an Agile environment (sprint planning, backlog refinements and retrospectives). Key Skills: Working knowledge of SailPoint … investigate and resolve SailPoint IdentityNow incidents and access-related issues. Experience processing cloud engineering account requests and custom Azure group package requests. Familiarity with ServiceNow incident, request, change, and workflow management processes. Experience configuring and administering certification campaigns within SailPoint IdentityNow. Knowledge of ServiceNow and SailPoint integration capabilities, including automation ...

Commercial Management, Supplier Management, Vendor Management, Contract Management, Software Licensing, Licence Management, Microsoft Licensing, Microsoft 365, SaaS Management, Cloud Licensing, Hardware Lifecycle Management, CMDB, ServiceNow, ITSM, ITIL, Asset Discovery, Asset Inventory, Asset Tracking, Software Audits, Compliance, Supplier Negotiation, Contract Renewals, Procurement, Budget Management, Cost Optimisation, Reporting and Governance. Experience with … tools such as ServiceNow, Flexera, Snow Software, Lansweeper, SCCM, Microsoft Intune or Ivanti would be advantageous. You may currently be working as an IT Asset Manager, Software Asset Manager, SAM Manager, ITAM Manager, Hardware Asset Manager, Technology Asset Manager, IT Procurement Manager, IT Commercial Manager, IT Vendor Manager, IT Supplier ...

Capgemini invites an SC-cleared ServiceNow HR Business Analyst to join its Employee Experience and HR practice in the UK. You will capture requirements, map HR processes and translate business needs into clear user stories for HRSD capabilities, acting as the bridge between business and delivery teams. You will support ...

Capgemini invites an SC-cleared ServiceNow HR Business Analyst to join its Employee Experience and HR practice in the UK. You will capture requirements, map HR processes and translate business needs into clear user stories for HRSD capabilities, acting as the bridge between business and delivery teams. You will support ...