FreshService Engineer
- Hiring Organisation
- Xcede
- Location
- London, United Kingdom
- Employment Type
- Contract
- Contract Rate
- £400 per day
experienced ITSM Engineer to join their Group Technology function on an initial 3-month contract. The role sits within their Service Integration & Management (SIAM) team, supporting a complex technology environment and helping to continuously improve the organisations IT Service Management platform. Youll be working closely with the ITSM … monitoring service performance Troubleshooting and resolving Freshservice platform issues Working with stakeholders to understand requirements and implement new functionality Supporting Incident, Problem and Change Management capabilities Working directly with Freshworks on platform issues and product improvements Contributing to the wider ITSM/ESM roadmap and continuous improvement strategy Must ...