Ticketing Systems Lead
- Location
- Greater London, England, United Kingdom
major incidents affecting ticketing systems, gates, validators, kiosks, and associated platforms , coordinating rapid resolution with engineering and field teams. Drive operational excellence across: Incident management Ticket prioritisation and queue management Root cause analysis (RCA) Service performance and uptime Work closely with field engineers, maintenance teams, and operational stakeholders … work closely with field support teams and engineering functions , understanding the realities of device-based environments. Strong understanding of: Incident and major incident management Root cause analysis (RCA) Service performance and KPI management Proven leadership experience managing multi-disciplinary teams across IT, engineering, and operations . Excellent stakeholder ...