Support Analyst Jobs

1 to 25 of 148 Support Analyst Jobs

Support Analyst, Support Engineer, COR7363

Aylesbury, Buckinghamshire, South East, United Kingdom
Corriculo Ltd
Support Analyst, Support Engineer, COR7363 Joining this established and highly successful company just outside of Aylesbury, the Support Analyst/Support Engineer role is a fantastic opportunity for somebody looking to progress their career. The Role In a fully onsite position, the Support Analyst/Support Engineer will provide 1st and … 2nd line IT support to circa 100 users, to help ensure the smooth operation of my client's IT systems, supporting staff across a hybrid Windows and Mac environment. This will involve providing user support for hardware, software, and device issues, including PCs, printers, and mobile equipment; maintaining and monitoring internal systems to ensure they're secure, up … up and configuring new and replacement IT equipment, and managing user accounts across internal and third-party platforms. The Company Providing market-leading companies with real-time data, the Support Analyst/Support Engineer will join a company helping their clients make business critical decisions across a vast and growing range of industries. With their vital work More ❯
Employment Type: Permanent
Salary: £28,000
Posted:

Support Analyst, Support Engineer, COR7363A

Aylesbury, Buckinghamshire, South East, United Kingdom
Corriculo Ltd
Support Analyst, Support Engineer, COR7363A Joining this established and highly successful company just outside of High Wycombe, the Support Analyst/Support Engineer role is a fantastic opportunity for somebody looking to progress their career. The Role In a fully onsite position, the Support Analyst/Support Engineer will provide 1st … and 2nd line IT support to circa 100 users, to help ensure the smooth operation of my client's IT systems, supporting staff across a hybrid Windows and Mac environment. This will involve providing user support for hardware, software, and device issues, including PCs, printers, and mobile equipment; maintaining and monitoring internal systems to ensure they're secure … up and configuring new and replacement IT equipment, and managing user accounts across internal and third-party platforms. The Company Providing market-leading companies with real-time data, the Support Analyst/Support Engineer will join a company helping their clients make business critical decisions across a vast and growing range of industries. With their vital work More ❯
Employment Type: Permanent
Salary: £28,000
Posted:

Visualfiles Support Analyst/Visualfiles Legal Support Analyst

City of London, London, United Kingdom
DGH Recruitment
Visualfiles Support Analyst/Visualfiles Legal Support Analyst A fantastic opportunity has arisen for a Visualfiles Support Analyst/Visualfiles Legal Support Analyst to join our leading legal client on a permanent basis. Visualfiles Support Analyst/Visualfiles Legal Support Analyst Responsibilities and Duties: * Develop, maintain, and troubleshoot … Visualfiles workflows, templates, and automation processes. * Design, prepare, and manage business reports and dashboards using SQL, Power BI, and Excel. * Provide day-to-day IT support to users, including hardware, software, and application troubleshooting. * Deliver onboarding and refresher training for staff on Visualfiles and other firm-wide IT systems. * Manage and maintain integrations with third-party systems (e.g., e … signature platforms, court bundling tools, MOJ Portal). * Collaborate with colleagues to identify process improvements and implement effective technical solutions. Visualfiles Support Analyst/Visualfiles Legal Support Analyst Knowledge, Sills and Experience: * Significant hands-on experience with Visualfiles development and workflow automation. * Proficiency in Power BI and Excel for business reporting and analysis. * Strong problem-solving More ❯
Employment Type: Permanent
Salary: £35,000
Posted:

Support Analyst, Service Desk, 1st line, Entry-level COR7380A

Bristol, Avon, South West, United Kingdom
Hybrid / WFH Options
Corriculo Ltd
Support Analyst, Service Desk, 1st line, Entry-level COR7380A An excellent, award winning company seeks a Support Analyst/Service Desk Analyst – with some existing commercial IT experience - for a varied role within a dynamic SME environment. The Role In a varied and highly-visible role, the Support Analyst/Service Desk Analyst will be given the necessary training and support to provide support services to approximately 850 users across multiple sites in the UK, covering 1st line desktop support, whilst also getting involved in some interesting and varied project work. My client operates a modern Microsoft environment based-around core technology including Windows 10, Office 365 and Active … Directory. The Support Analyst/Service Desk Analyst will be based in the office up to 5 days week, but with the possibility of a day a week working from home. The Company The Support Analyst/Service Desk Analyst will be joining a well-established Managed Service Provider with ambition and a clear More ❯
Employment Type: Permanent, Work From Home
Salary: £24,000
Posted:

Support Analyst, Service Desk, 1st line, Entry-level COR7380

Basingstoke, Hampshire, South East, United Kingdom
Hybrid / WFH Options
Corriculo Ltd
Support Analyst, Service Desk, 1st line, Entry-level COR7380 An excellent, award winning company seeks a Support Analyst/Service Desk Analyst – with some existing commercial IT experience - for a varied role within a dynamic SME environment. The Role In a varied and highly-visible role, the Support Analyst/Service Desk Analyst will be given the necessary training and support to provide support services to approximately 850 users across multiple sites in the UK, covering 1st line desktop support, whilst also getting involved in some interesting and varied project work. My client operates a modern Microsoft environment based-around core technology including Windows 10, Office 365 and Active … Directory. The Support Analyst/Service Desk Analyst will be based in the office up to 5 days week, but with the possibility of a day a week working from home. The Company The Support Analyst/Service Desk Analyst will be joining a well-established Managed Service Provider with ambition and a clear More ❯
Employment Type: Permanent, Work From Home
Salary: £24,000
Posted:

Customer Support Analyst

Milton Keynes, Buckinghamshire, England, United Kingdom
REDTECH RECRUIT
them through upgrades, and ensuring they receive a first-class service. Location: Milton Keynes Salary: £27,000 - £30,000 per annum + benefits + annual bonus Requirements for Customer Support Analyst Strong communication skills and a passion for helping customers SQL and relational database experience (basic querying desirable) Solid understanding of IT infrastructure basics Familiarity with HTML/… organised with the ability to manage multiple cases at once Proactive, curious, and eager to learn new technologies Beneficial: Experience with Microsoft SQL Server and Azure Responsibilities for Customer Support Analyst Be the frontline for customer enquiries – triage, manage, and resolve support cases within SLAs Work across a broad application set in student housing, residence life, and … Carry out customer upgrades for hosted and on-premise environments Respond calmly and effectively to service outages, restoring services quickly Maintain accurate customer records and clear communication with stakeholders Support the wider team through QA testing and contributing to internal improvement projects What the role offers: Excellent training, development, and career progression opportunities Applications If you would like to More ❯
Employment Type: Full-Time
Salary: £27,000 - £30,000 per annum
Posted:

D365 F&O Support Analyst

London Area, United Kingdom
Hybrid / WFH Options
Catch Resource Management
D365 F&O Support Analyst – Dynamics 365 F&O, D365 F&O, Dynamics AX2012, D365FO Support, D365 FO Support, Dynamics AX Support Analyst, D365 Support, AX Support, AX Support Analyst, Finance, AX2009, Azure DevOps, SQL, D365 Analyst, Support Analyst, AX 2009, AX2012 – London – Hybrid - Permanent … k plus package Our leading global end user client are actively looking for a D365 F&O Support Analyst to their existing support team. This is a great opportunity to work for a fast-paced and exciting organisation with fantastic opportunities to grow and develop your career within D365. The client is based in London where the … Dynamics Finance and Operations (Accounts Payable, Accounts Receivable, GL, Chart of Accounts, Project Management, Sales/Purchase Orders, System Administration) A proven track record supporting 1st and 2nd line support on D365 Basic understanding off accounting concepts like AR/AP/GL Experience in problem solving, analysis and support – working autonomously or within a team Background in More ❯
Posted:

D365 F&O Support Analyst

City of London, London, United Kingdom
Hybrid / WFH Options
Catch Resource Management
D365 F&O Support Analyst – Dynamics 365 F&O, D365 F&O, Dynamics AX2012, D365FO Support, D365 FO Support, Dynamics AX Support Analyst, D365 Support, AX Support, AX Support Analyst, Finance, AX2009, Azure DevOps, SQL, D365 Analyst, Support Analyst, AX 2009, AX2012 – London – Hybrid - Permanent … k plus package Our leading global end user client are actively looking for a D365 F&O Support Analyst to their existing support team. This is a great opportunity to work for a fast-paced and exciting organisation with fantastic opportunities to grow and develop your career within D365. The client is based in London where the … Dynamics Finance and Operations (Accounts Payable, Accounts Receivable, GL, Chart of Accounts, Project Management, Sales/Purchase Orders, System Administration) A proven track record supporting 1st and 2nd line support on D365 Basic understanding off accounting concepts like AR/AP/GL Experience in problem solving, analysis and support – working autonomously or within a team Background in More ❯
Posted:

D365 F&O Support Analyst

london, south east england, united kingdom
Hybrid / WFH Options
Catch Resource Management
D365 F&O Support Analyst – Dynamics 365 F&O, D365 F&O, Dynamics AX2012, D365FO Support, D365 FO Support, Dynamics AX Support Analyst, D365 Support, AX Support, AX Support Analyst, Finance, AX2009, Azure DevOps, SQL, D365 Analyst, Support Analyst, AX 2009, AX2012 – London – Hybrid - Permanent … k plus package Our leading global end user client are actively looking for a D365 F&O Support Analyst to their existing support team. This is a great opportunity to work for a fast-paced and exciting organisation with fantastic opportunities to grow and develop your career within D365. The client is based in London where the … Dynamics Finance and Operations (Accounts Payable, Accounts Receivable, GL, Chart of Accounts, Project Management, Sales/Purchase Orders, System Administration) A proven track record supporting 1st and 2nd line support on D365 Basic understanding off accounting concepts like AR/AP/GL Experience in problem solving, analysis and support – working autonomously or within a team Background in More ❯
Posted:

D365 F&O Support Analyst

slough, south east england, united kingdom
Hybrid / WFH Options
Catch Resource Management
D365 F&O Support Analyst – Dynamics 365 F&O, D365 F&O, Dynamics AX2012, D365FO Support, D365 FO Support, Dynamics AX Support Analyst, D365 Support, AX Support, AX Support Analyst, Finance, AX2009, Azure DevOps, SQL, D365 Analyst, Support Analyst, AX 2009, AX2012 – London – Hybrid - Permanent … k plus package Our leading global end user client are actively looking for a D365 F&O Support Analyst to their existing support team. This is a great opportunity to work for a fast-paced and exciting organisation with fantastic opportunities to grow and develop your career within D365. The client is based in London where the … Dynamics Finance and Operations (Accounts Payable, Accounts Receivable, GL, Chart of Accounts, Project Management, Sales/Purchase Orders, System Administration) A proven track record supporting 1st and 2nd line support on D365 Basic understanding off accounting concepts like AR/AP/GL Experience in problem solving, analysis and support – working autonomously or within a team Background in More ❯
Posted:

D365 F&O Support Analyst

london (city of london), south east england, united kingdom
Hybrid / WFH Options
Catch Resource Management
D365 F&O Support Analyst – Dynamics 365 F&O, D365 F&O, Dynamics AX2012, D365FO Support, D365 FO Support, Dynamics AX Support Analyst, D365 Support, AX Support, AX Support Analyst, Finance, AX2009, Azure DevOps, SQL, D365 Analyst, Support Analyst, AX 2009, AX2012 – London – Hybrid - Permanent … k plus package Our leading global end user client are actively looking for a D365 F&O Support Analyst to their existing support team. This is a great opportunity to work for a fast-paced and exciting organisation with fantastic opportunities to grow and develop your career within D365. The client is based in London where the … Dynamics Finance and Operations (Accounts Payable, Accounts Receivable, GL, Chart of Accounts, Project Management, Sales/Purchase Orders, System Administration) A proven track record supporting 1st and 2nd line support on D365 Basic understanding off accounting concepts like AR/AP/GL Experience in problem solving, analysis and support – working autonomously or within a team Background in More ❯
Posted:

Application Support Analyst

Abingdon, Shippon, Oxfordshire, United Kingdom
Mars Recruitment
Application Support Analyst | SQL | Abingdon/Hybrid | £40,000pa – £45,000pa plus bonus & benefits: MARS is working in partnership with a leading change & transformation consultancy who are based in the heart of Oxfordshire. This impressive business has grown 25% year on year, and due to this growth, and demand for their software solutions, they are looking to recruit … a passionate and articulate Application Support Analyst into a new client support team. On a day to day basis the Application Support Analyst t is to respond to incidents, change requests and proactive monitoring to address the challenges impacting the client solutions. As a member of the team, you will mentor the junior members and … assist the Client Support Team Lead in their continual improvement of Client Support. You will initially act as the first point of contact for our customers experiencing issues with solutions provide by the Software Engineering Team. Customer service is key to this role, and the Software Support Analyst will need to seek to fully understand the needs More ❯
Employment Type: Permanent
Posted:

Software Support Analyst

Abingdon, Shippon, Oxfordshire, United Kingdom
Mars Recruitment
Software Support Analyst | SQL | Abingdon/Hybrid | £40,000pa – £45,000pa plus bonus & benefits: MARS is working in partnership with a leading change & transformation consultancy who are based in the heart of Oxfordshire. This impressive business has grown 25% year on year, and due to this growth, and demand for their software solutions, they are looking to recruit … a passionate and articulate Software Support Analyst into a new client support team. On a day to day basis the Software Support Analyst is to respond to incidents, change requests and proactive monitoring to address the challenges impacting the client solutions. As a member of the team, you will mentor the junior members and assist … the Client Support Team Lead in their continual improvement of Client Support. You will initially act as the first point of contact for our customers experiencing issues with solutions provide by the Software Engineering Team. Customer service is key to this role, and the Software Support Analyst will need to seek to fully understand the needs of More ❯
Employment Type: Permanent
Posted:

Kronos Support Analyst

London, South East, England, United Kingdom
Hybrid / WFH Options
Gold Group Ltd
Kronos Support Analyst Based out of any UK office - Hybrid work set up £45,000 - £56,700 + Package 1 year FTC Brief Kronos Support Analyst needed for a well-known Facilities Management organisation based out of any UK office on a very much hybrid work set up who are looking to employ an experienced and … well-rounded Kronos Support Analyst on a 1-year FTC. The successful candidate will be based within the Support Functions team, acting as the technical lead for the migration of Kronos Workforce Central (on premise, Time & Attendance solution) to UKG's SaaS solution, UKG Pro Workforce Management. Additionally, the role will be incorporated by providing BAU support for the existing Kronos Workforce Central solution deployed across the business. Traveling to sites may be required to provide first and second line support, administration, and training. Benefits Salary: £45,000 - £56,700 per annum 25 day's holidays Variable annual bonus based 5-15% Pension Plan Career Progression What the role entails: Some of the main duties More ❯
Employment Type: Full-Time
Salary: £45,000 - £56,700 per annum
Posted:

Dynamics 365 Support Analyst

Dover, Kent, South East, United Kingdom
Hybrid / WFH Options
Migrant Help
Migrant Help have an exciting opportunity to recruit a Dynamics 365 Support Analyst to join our Technology and Transformation team. In return, you will receive a competitive salary of £39,000 per annum. Location: Homebased About us: Migrant Help is a leading charity that has been established for over 60 years and delivers a range of support … across the UK. Our vision is for a global society that protects vulnerable migrants, treats them with respect and enables them to reach their full potential. The Dynamics 365 Support Analyst role: Part of the Technology and Transformation team, the Dynamics 365 Support Analyst is a new and exciting role at Migrant Help. You will act … as a key link between business users, internal technology teams, and external support providers. This role ensures Dynamics 365 and Power Platform solutions are effectively supported and aligned with operational needs. Internally, the analyst works closely with business units to understand their use of Dynamics 365 applications, troubleshoot issues, and identify opportunities for improvement. Externally, the role involves More ❯
Employment Type: Permanent, Work From Home
Salary: £35,000
Posted:

Application Support Analyst / Software Support Service Desk / Helpdesk

Welwyn Garden City, Hertfordshire, England, United Kingdom
AWD online
Service Desk Application Support Analyst An excellent opportunity to join a progressive technology organisation providing specialist software solutions for the social housing sector. You’ll work on a busy helpdesk, supporting web-based business applications and developing your technical skills. If you’ve also worked in the following roles, we’d also like to hear from you: IT … Support Engineer, Systems Analyst, Helpdesk Analyst, Technical Support Specialist, Service Desk Technician. PLEASE NOTE: Although you will be supporting a bespoke software application on a busy helpdesk, this is NOT a traditional IT Support role. You may touch on other Windows/Microsoft and Networking technologies, but your primary role will involve supporting the company … Benefits LOCATION: Welwyn Garden City, Hertfordshire (AL7) – 100% Office Based JOB TYPE: Full-Time, Permanent JOB OVERVIEW We have a fantastic new job opportunity for a Service Desk Application Support Analyst to join a friendly and experienced team providing first-class support to software users across the UK and Ireland. As a Service Desk Application Support More ❯
Employment Type: Full-Time
Salary: Competitive salary
Posted:

NetSuite Support Analyst

Solihull, West Midlands, United Kingdom
SF Recruitment (Tech)
NetSuite Support Analyst with experience supporting NetSuite applications and solid business process analysis is sought by an international manufacturer & retailer with an HQ near Birmingham. With extensive acquisitional growth this NetSuite Support Analyst will join a dynamic, highly skilled team focussing on supporting internal stakeholders with their technical queries or issues, using user reports to formulate … strategic support strategies. This role would suit an application support engineer with knowledge of NetSuite who is looking for a clearly defined career development pathway into functional or technical ERP analysis/consultancy and who can bring a positive, engaging and hard-working attitude to the company. This NetSuite Support Analyst based near Birmingham should have … Ability to review/build user reports - Business process analysis - Excellent communication skills - The drive to quickly learn new technology & progress - Strong written & verbal communication In return this NetSuite Support Analyst based near Birmingham - Starting salary of up to £55,000 - Bonus scheme - Flexible working hours - Incremental salary increases - pension scheme - Full commitment to training and personal development More ❯
Employment Type: Permanent
Salary: £55,000
Posted:

NetSuite Support Analyst

Birmingham, West Midlands, England, United Kingdom
SF Recruitment
NetSuite Support Analyst with experience supporting NetSuite applications and solid business process analysis is sought by an international manufacturer & retailer with an HQ near Birmingham. With extensive acquisitional growth this NetSuite Support Analyst will join a dynamic, highly skilled team focussing on supporting internal stakeholders with their technical queries or issues, using user reports to formulate … strategic support strategies. This role would suit an application support engineer with knowledge of NetSuite who is looking for a clearly defined career development pathway into functional or technical ERP analysis/consultancy and who can bring a positive, engaging and hard-working attitude to the company. This NetSuite Support Analyst based near Birmingham should have … Ability to review/build user reports - Business process analysis - Excellent communication skills - The drive to quickly learn new technology & progress - Strong written & verbal communication In return this NetSuite Support Analyst based near Birmingham - Starting salary of up to £55,000 - Bonus scheme - Flexible working hours - Incremental salary increases - pension scheme - Full commitment to training and personal development More ❯
Employment Type: Full-Time
Salary: £50,000 - £55,000 per annum
Posted:

NetSuite Support Analyst

Birmingham, Solihull, West Midlands (County), United Kingdom
SF Recruitment
NetSuite Support Analyst with experience supporting NetSuite applications and solid business process analysis is sought by an international manufacturer & retailer with an HQ near Birmingham. With extensive acquisitional growth this NetSuite Support Analyst will join a dynamic, highly skilled team focussing on supporting internal stakeholders with their technical queries or issues, using user reports to formulate … strategic support strategies. This role would suit an application support engineer with knowledge of NetSuite who is looking for a clearly defined career development pathway into functional or technical ERP analysis/consultancy and who can bring a positive, engaging and hard-working attitude to the company. This NetSuite Support Analyst based near Birmingham should have … Ability to review/build user reports - Business process analysis - Excellent communication skills - The drive to quickly learn new technology & progress - Strong written & verbal communication In return this NetSuite Support Analyst based near Birmingham - Starting salary of up to £55,000 - Bonus scheme - Flexible working hours - Incremental salary increases - pension scheme - Full commitment to training and personal development More ❯
Employment Type: Permanent
Salary: £50000 - £55000/annum great training & progression
Posted:

Graduate Portuguese Application Support Analyst

London, United Kingdom
Coulter Elite Resourcing
Graduate Portuguese Application Support Analyst Remote £30,000 - £32,000 Please note you must be fluent in English and Portuguese to apply for this role. Are you a passionate Graduate, looking for an exciting new role? Coulter Elite Resourcing are currently looking for a Graduate Application Support Analyst to join this amazing Fin Tech Company working … s expectations are met. The Company are one of the worlds largest Funds Networks helping to connect the world’s leading financial organisations. Principle Responsibilities for the Graduate Application Support Analyst :- Dealing with client queries and managing client expectations from telephone, face to face and emails. Working with the operations team, development team and testing team making sure … build rapport/relationships (With clients). Strong analytical, Problem solving and Logical thinking skills. An interest in IT & financial sector. This is a full time permanent Graduate Application Support Analyst position, with Great career progression opportunities, offering an annual salary of £30,000 - £32,000 plus annual company benefits to include regular pay reviews, Training and progression More ❯
Employment Type: Permanent
Salary: £30000 - £32000/annum
Posted:

Second Line Applications Support Analyst

Halesowen, West Midlands, United Kingdom, West Midlands (County)
Hayley Dexis
HAYLEY DEXIS are looking for a Second Line Applications Support Analyst (Trainee) to join our well-established and expanding IT team based at our headquarters in Halesowen . Hayley Dexis is the largest independent distributor of engineering products and consumables (hydraulics, bearings, fasteners, fluid power, PPE, tools, lubricants etc) in the UK. With a commitment to innovation and … currently employing over 1,300 people who continue to be a cornerstone of our business and are fundamental to providing industry-leading customer service. About the Second Line Applications Support Analyst (Trainee) At Hayley Dexis, our IT department is where problem-solving meets teamwork (and the occasional biscuit-fuelled debate). We’re looking for a Trainee Second … Line Applications Support Analyst who’s ready to step up from first line into the world of second line application support. This is your chance to build on your initial service desk experience and take on more complex challenges, working with our ERP system and business-critical applications that keep our company running. Your role will focus on More ❯
Employment Type: Permanent
Posted:

1st/2nd Line Software Support Analyst - ERP SaaS. Hybrid

Grantham, Lincolnshire, England, United Kingdom
Hybrid / WFH Options
RecruitmentRevolution.com
We’re on the lookout for a driven and customer-focused 1st/2nd Line Software Support Analyst who thrives on solving real-world business problems through smart, technical solutions. In this role, you won’t just be fixing issues - you’ll be guiding customers through technical challenges, delivering expert support, and helping to optimise their use … a passion for technology, this is your chance to make a real impact in a fast-paced, collaborative environment. The Role at a Glance: 1st/2nd Line Software Support Analyst Grantham, Lincolnshire Office - Hybrid Working - 3 days per week in the office during onboarding, 2 days per week in the office thereafter £25,000 - £29,000 DOE … If that sounds good to you, then we’d love to hear from you. The Opportunity: We’re looking for a proactive and passionate 1st/2nd Line Software Support Analyst to join our dynamic support team. In this customer-facing role, you’ll bring your strong communication skills, analytical thinking, and problem-solving abilities to deliver More ❯
Employment Type: Full-Time
Salary: £25,000 - £29,000 per annum
Posted:

1st/2nd Line Software Support Analyst - ERP SaaS. Hybrid

Boston, Lincolnshire, England, United Kingdom
Hybrid / WFH Options
RecruitmentRevolution.com
We’re on the lookout for a driven and customer-focused 1st/2nd Line Software Support Analyst who thrives on solving real-world business problems through smart, technical solutions. In this role, you won’t just be fixing issues - you’ll be guiding customers through technical challenges, delivering expert support, and helping to optimise their use … a passion for technology, this is your chance to make a real impact in a fast-paced, collaborative environment. The Role at a Glance: 1st/2nd Line Software Support Analyst Grantham, Lincolnshire Office - Hybrid Working - 3 days per week in the office during onboarding, 2 days per week in the office thereafter £25,000 - £29,000 DOE … If that sounds good to you, then we’d love to hear from you. The Opportunity: We’re looking for a proactive and passionate 1st/2nd Line Software Support Analyst to join our dynamic support team. In this customer-facing role, you’ll bring your strong communication skills, analytical thinking, and problem-solving abilities to deliver More ❯
Employment Type: Full-Time
Salary: £25,000 - £29,000 per annum
Posted:

1st/2nd Line Software Support Analyst - ERP SaaS. Hybrid

Nottingham, Nottinghamshire, England, United Kingdom
Hybrid / WFH Options
RecruitmentRevolution.com
We’re on the lookout for a driven and customer-focused 1st/2nd Line Software Support Analyst who thrives on solving real-world business problems through smart, technical solutions. In this role, you won’t just be fixing issues - you’ll be guiding customers through technical challenges, delivering expert support, and helping to optimise their use … a passion for technology, this is your chance to make a real impact in a fast-paced, collaborative environment. The Role at a Glance: 1st/2nd Line Software Support Analyst Grantham, Lincolnshire Office - Hybrid Working - 3 days per week in the office during onboarding, 2 days per week in the office thereafter £25,000 - £29,000 DOE … If that sounds good to you, then we’d love to hear from you. The Opportunity: We’re looking for a proactive and passionate 1st/2nd Line Software Support Analyst to join our dynamic support team. In this customer-facing role, you’ll bring your strong communication skills, analytical thinking, and problem-solving abilities to deliver More ❯
Employment Type: Full-Time
Salary: £25,000 - £29,000 per annum
Posted:

Application Support Analyst - 1st Line Support

Shipley, West Yorkshire, England, United Kingdom
Watermark Technologies
Job Title : Application Support Analyst - 1st Line Support Location : Shipley, West Yorkshire Salary : £24,000 - £26,000 per annum Job type : Full time - Permanent Job overview: We are seeking a proactive and customer-focused Application Support Analyst to join our 1st Line Support team. You'll be the first point of contact for our … clients, resolving incidents, answering queries, and ensuring a high-quality support experience. This role offers excellent training, exposure to a wide range of technologies, and opportunities to progress into 2nd line support. Responsibilities: Act as the first line of service for customers, logging and managing tickets from phone calls, emails, and live chat. Resolve 1st line incidents and queries … and information. Persistent - Stay committed until resolution is achieved. Team-Oriented - Collaborate effectively with colleagues. Professional - Represent the business knowledgeably at all times. Essential Requirements: Understanding of basic IT support concepts, gained through prior work experience, formal training, or completion of a relevant IT course. Excellent written and verbal communication skills. Strong customer service mindset and the ability to More ❯
Employment Type: Full-Time
Salary: £24,000 - £26,000 per annum
Posted:
Support Analyst
10th Percentile
£25,875
25th Percentile
£28,000
Median
£33,000
75th Percentile
£40,938
90th Percentile
£53,750