Second Line Support Engineer
- Hiring Organisation
- Candour
- Location
- Sheffield, England, United Kingdom
projects. What you’ll be doing: Handling escalated incidents and service requests as part of the 2nd line support team. Troubleshooting across Microsoft 365, Windows environments, and core IT infrastructure. Managing user accounts, permissions, and email systems (M365/Exchange) . Providing remote support, with occasional visits to client … software, and basic networking issues. Supporting IT projects, including system upgrades and migrations. What we’re looking for: Strong knowledge of Microsoft 365 and Windows systems. A hands-on, problem-solving mindset with a willingness to learn. Someone who thrives in a varied and busy role. What ...