First Line Support Engineer / IT Service Desk Technician
- Hiring Organisation
- AWD online
- Location
- London, South East, England, United Kingdom
- Employment Type
- Full-Time
- Salary
- £28,000 - £34,000 per annum
helpdesk queries, logging, categorising and prioritising incidents Technical Troubleshooting: Diagnose and resolve issues across desktops, laptops, mobile devices and operating systems including Windows and macOS User Account Administration: Manage password resets, account updates and multi-factor authentication via Active Directory and Azure AD Hardware and Software Setup: Install, configure … CANDIDATE REQUIREMENTS ESSENTIAL Previous experience in IT support, IT helpdesk or technical support within a managed services or corporate IT environment Experience with troubleshooting Windows, macOS, desktop and mobile device issues Strong customer service and communication skills with the ability to explain technical information clearly Experience with Active Directory ...