IT Support Engineer
- Hiring Organisation
- VIQU IT
- Location
- Liverpool, Merseyside, United Kingdom
- Employment Type
- Contract
- Contract Rate
- £180 - £220/day
Support Engineer. Microsoft 365 support and administration ServiceNow ideally but any other ticketing software acceptable iManage (preferred) Strong customer facing/customer service experience Windows desktop support Active Directory and user administration General hardware, software and troubleshooting Remote support tools Key responsibilities: Providing 1st and 2nd line technical support … remote support. Logging, managing and resolving incidents and service requests through to completion. Troubleshooting hardware, software and Microsoft 365 related issues. Supporting users across Windows desktop environments and core business applications. Using ServiceNow to manage tickets in line with agreed service levels. Supporting and troubleshooting iManage where required. Escalating ...