IT Service Desk Apprentice
- Hiring Organisation
- QA
- Location
- Faringdon, Oxfordshire, United Kingdom
- Employment Type
- Full-Time
- Salary
- £23,152 per annum
tickets up-to-date. Creating knowledge articles to share knowledge with other support staff when needed Implementing IT changes that have been approved via change control process Keep databases of software and assets up-to-date Proactively monitoring consoles in Microsoft 365, in an attempt to resolve issues early … services Understanding of customer service principles and the importance of providing a high-quality support service Knowledge of cyber security best practices, including password management, data protection and information security Awareness of IT Service Management processes, including incident, request and change management Excellent communication skills, both ...