the division, ensuring innovation, operational excellence, customer-focused service, compliance, accountability, and alignment with desired business outcomes. Enterprise Systems and Business Applications: Oversee the strategic direction, performance, operability, availability, management, and continuous improvement of IT-supported enterprise and departmental technology solutions, including major business applications, productivity tools, telephony systems, and end-user platforms, ensuring effective project management, strategic … collaboration regarding goals and requirements, reliable performance, strong user support, and a positive, efficient end-user experience. Develop, implement, and monitor a comprehensive IT asset lifecycle-management program. Systems Information & Digital Transformation: Continuously evaluate emerging technologies and trends, and recommend andchampion the adoption of advanced technologies and integration strategies to support innovation, operational excellence, service delivery and customer satisfaction.Ensure … seamless execution of IT projects with business goals and superior project delivery standards. Cybersecurity, Risk Management & IT Governance: Oversee the development, implementation and operation of comprehensive IT cybersecurity protocols. Monitor and ensure compliance with industry and governmental mandates, including OEB regulations (e.g., Ontario Cyber Security Framework and the Ontario Cyber Security Standard), evaluate their impact on operations, and assist More ❯
the division, ensuring innovation, operational excellence, customer-focused service, compliance, accountability, and alignment with desired business outcomes. Enterprise Systems and Business Applications: Oversee the strategic direction, performance, operability, availability, management, and continuous improvement of IT-supported enterprise and departmental technology solutions, including major business applications, productivity tools, telephony systems, and end-user platforms, ensuring effective project management, strategic … collaboration regarding goals and requirements, reliable performance, strong user support, and a positive, efficient end-user experience. Develop, implement, and monitor a comprehensive IT asset lifecycle-management program. Systems Information & Digital Transformation: Continuously evaluate emerging technologies and trends, and recommend and champion the adoption of advanced technologies and integration strategies to support innovation, operational excellence, service delivery and customer … satisfaction. Ensure seamless execution of IT projects with business goals and superior project delivery standards. Cybersecurity, Risk Management & IT Governance: Oversee the development, implementation and operation of comprehensive IT cybersecurity protocols. Monitor and ensure compliance with industry and governmental mandates, including OEB regulations (e.g., Ontario Cyber Security Framework and the Ontario Cyber Security Standard), evaluate their impact on operations More ❯
Bridgwater, Somerset, South West, United Kingdom Hybrid / WFH Options
Walsh Employment
Bachelors degree in Computer Science, Information Technology, or a related field Professional accreditation in ITIL , PRINCE2 , APMP , or equivalent Proven experience as a Certified Service Manager in service delivery management , particularly in system administration Experience managing IT operations , support teams, and budgets Excellent understanding of SLAs , compliance, service assurance, and contract/vendor management Comfortable working with delivery … alternatively, proven experience managing other IT service teams such as Helpdesk or IT Support Role & Responsibilities As IT Services Manager, you will lead the operational side of IT service management, ensuring high standards across infrastructure, application support, and end-user services. Reporting to senior stakeholders, you will take ownership of service improvement, compliance, vendor oversight, and operational resilience. Responsibilities … meet regulatory and business needs Collaborating with vendors and internal teams to deliver secure and scalable systems Driving continuous improvement initiatives across tools, processes, and delivery models Ensuring effective changemanagement and minimal business disruption Leading service performance reviews, audits, and reporting Managing licensing, service costs, and budget accruals Ensuring seamless transition from project delivery into operations Supporting More ❯
challenges. Strong communication skills are essential, as you will engage regularly with internal and external cross-functional teams to ensure effective issue resolution and seamless service delivery Specific Responsibilities: Management of 3rd party support service Daily stand-up call with the 3rd party support team Ensuring processes have been followed Identifying gaps and driving service improvements Guiding the team … weekly CAB, presenting changes to be implemented by the Application Support team Ensuring housekeeping and maintenance tasks are completed on time Ensuring SLAs (Service Level Agreements) are met. Knowledge Management Ensuring knowledge is spread across the team and removing key person dependencies Ensures all application support related documents and artefacts are kept up to date and maintained in document … team members. The Successful Applicant Skills & Experience Requirements: Essential: 5 years in Technical Customer Support related role Experience of working with 3rd party service providers Understanding of Core Service Management concepts - Incident & Problem Management, ChangeManagement, Request Fulfilment etc. Experience of using ServiceNow and any other ITSM tools. Experience of Windows .Net Framework, including VB.Net, C# More ❯
Exeter, Devon, United Kingdom Hybrid / WFH Options
BT Group
innovation. What You'll be Doing: Develop and execute BT's service and delivery strategy for the South West Police forces, aligning with customer goals and collaborating with senior management to set overall client services strategy. Oversee the operational aspects of service delivery within the vertical, empowering the team to manage escalations, and ensuring prompt resolution of issues while … of service delivery within the vertical, including cost-to-serve analysis, budget allocation, and accountability for revenue targets and cost reduction initiatives. Lead processes aligned with the group including changemanagement, service governance and assurance, risk and data management. Operate as an SME within own field of expertise, managing commercial and operational aspects of bids on managed service … and compliance policies and procedures within service/solution operation scope, ensuring compliance to internal and external regulations. Lead the implementation of continuous improvement opportunities to improve the service management team processes, such as first-time fix rates through better process, technology and management. Demonstrate ability to lead and motivate a team effectively, fostering a culture of excellence, collaboration More ❯
tools and leading strategic design initiatives to enhance compliance functions across EMEA. Role Overview: As the Senior Project Manager, you will oversee the tactical implementation of the FCG Case Management tool and the Findings Management tool, both of which will be deployed on existing technology platforms. In parallel, you will spearhead the design and delivery of future-state … solutions, requiring the development of new processes and the selection of a new platform. Your collaboration with internal stakeholders across Compliance, ITSD, Risk, and Change, as well as potential external partners, will be key to your success. Key Responsibilities: Project Leadership: Drive the end-to-end delivery of the Investigations Case Management and Findings Management tools, ensuring … SMEs, Legal, Risk, ITSD, and external consultants to define requirements and manage expectations. Process Design: Map current-state processes and design future-state workflows to enhance case and findings management efficiency. Technology Implementation: Oversee the configuration and deployment of tools, coordinating with ITSD and vendors as necessary. Governance & Reporting: Establish governance structures and provide updates to the programme steering More ❯
London, South East, England, United Kingdom Hybrid / WFH Options
Adecco
tools and leading strategic design initiatives to enhance compliance functions across EMEA. Role Overview: As the Senior Project Manager, you will oversee the tactical implementation of the FCG Case Management tool and the Findings Management tool, both of which will be deployed on existing technology platforms. In parallel, you will spearhead the design and delivery of future-state … solutions, requiring the development of new processes and the selection of a new platform. Your collaboration with internal stakeholders across Compliance, ITSD, Risk, and Change, as well as potential external partners, will be key to your success. Key Responsibilities: Project Leadership: Drive the end-to-end delivery of the Investigations Case Management and Findings Management tools, ensuring … SMEs, Legal, Risk, ITSD, and external consultants to define requirements and manage expectations. Process Design: Map current-state processes and design future-state workflows to enhance case and findings management efficiency. Technology Implementation: Oversee the configuration and deployment of tools, coordinating with ITSD and vendors as necessary. Governance & Reporting: Establish governance structures and provide updates to the programme steering More ❯
Accrington, England, United Kingdom Hybrid / WFH Options
World Options Ltd
be championing disciplined IT governance across the UK operations and ensuring that every technology investment delivers tangible, measurable benefits that positively impact revenue, margin, and EBITDA. Key Responsibilities Requirements Management: Lead the collection, analysis, and prioritisation of functional and non-functional requirements across the three UK business units. Translate approved requirements into clear user stories, detailed acceptance criteria, and … activities. Facilitate quarterly portfolio prioritisation workshops with UK senior leadership, ensuring alignment with commercial objectives and demonstrating clear ROI. Governance & Quality Assurance: Define, implement, and embed robust standards for changemanagement, release management, testing protocols, documentation, and security practices across the heterogeneous UK platforms. Chair Change Advisory Board (CAB) meetings, rigorously tracking compliance metrics and driving … base, measure user satisfaction (CSAT, NPS), and drive thorough incident root-cause analysis. Stakeholder Engagement & Communication: Act as a trusted advisor and key liaison for UK franchise partners, country management, and functional leads. Produce clear, data-driven status reports and executive dashboards tailored for the UK leadership team. Financial & Outcome Focus: Develop compelling ROI models for proposed technology initiatives More ❯
Greater London, England, United Kingdom Hybrid / WFH Options
Aventum Group
driving the BI strategy and ensuring the department meets organisational goals. May also perform BI analyst tasks in addition to their supervisory duties. Responsible for BI/MI lifecycle management, which is the design, development and management approach to BI that incorporates business users into the design process and focuses on generating the data models, database objects, data … integration mappings and front-end semantic layers directly from the business user input Overall responsibility for management, prioritisation, and delivery of data-driven initiatives within the organisation. Recognise and assist in delivering the broader business benefits which result from continuous incremental improvements through business change initiatives and small enhancements. Optimise the use of commercial and enterprise data within … identify applicable data sources and solutions, and ensure data quality and integrity Facilitate the generation of Dashboards, Reporting Packs and other visualisations for summarising key business information to senior management (KPIs, metrics, patterns, trends, etc.). Keen to showcase and keep up to date with developments in enterprise BI tools, especially Microsoft Power BI People management and motivation More ❯
provide recommendations based on understanding of business need, value drivers, process expertise and Salesforce functional knowledge. Plan and execute engaging, high quality functional workshops to elicit business needs. Project Management Create and execute workstream plans. Assist in the management of project delivery across end-to-end project lifecycle including changemanagement, hypercare, testing and knowledge transfer. … business requirements through a variety of methods (including workshops, interviews, qualitative and quantitative data analysis). Experience with product roadmap definition. Excellent verbal and written communication, interpersonal, and stakeholder management skills, with the ability to effectively communicate technical concepts to both technical and non-technical audiences. Proven ability to define, effectively document and confidently present recommendations to senior stakeholders. … and certifications in Public Sector Solutions, Health Cloud, Non Profit Cloud and Education Cloud or equivalent preferred. Experience collaborating across other programme workstreams including data and migration, integration, project management, architecture build, testing and release, to manage risk and ensure end to end delivery success. Core project management experience, including management of risks, issues, actions and dependencies More ❯
desk system. 7. To install and configure new ICT and audio-visual equipment as required. 8. To manage and configure access to applications and technology systems through effective access management (User Account Management). 9. To maintain a first class level of customer service ensuring that all customers are treated efficiently and in an appropriate manner. 10. Be … of productive working relationships across the organisation. 12. Analysing, interpreting and reporting information and knowledge of technical subjects and concepts to influence decisions. 13. Using incident, problem, request and changemanagement processes and systems to support the successful implementation of system enhancements and fault resolutions, in a timely manner. 14. Maintaining an awareness of your own development needs … effectively across a wide range of people and levels of understanding, including both technical and non-technical audiences. 16. Support other team members learning and coaching where required. Financial Management 17. Maintain an awareness of financial and personal implications in the use of a range of resources. Relationship Management 18. Engaging in partnership working with other individuals, groups More ❯
managing suppliers, mitigating operational risk, and ensuring compliance with industry standards to protect Thames Water's critical infrastructure. What you'll do as a Network Security Manager Network Security Management: Maintain oversight of IT and OT network systems, including VPNs, SDWAN, and firewalls. Ensure all network security services are fit for purpose and aligned with business outcomes. Approve and … Governance & Compliance: Ensure network environments comply with regulatory obligations (NIST, CAF, etc.). Apply cybersecurity standards and maintain systems according to approved design. Service Delivery & Operations: Lead key service management processes (Continuity, Capacity, Availability). Attend incident/problem bridges as the subject matter expert. Review root cause analyses (RCAs) and oversee corrective actions. Provide accurate monthly service performance … Belden, Fortinet). Experience with network edge security (SDWAN, IPSEC) using tools like Cisco ISE, CheckPoint, and Umbrella. Higher education qualification or equivalent experience in engineering. Skills in stakeholder management, communication, and strategic decision-making. Previous experience in utilities or large-scale enterprises (20,000+ devices). Commercial acumen and changemanagement experience. Ability to simplify complex More ❯
desk system. 7. To install and configure new ICT and audio-visual equipment as required. 8. To manage and configure access to applications and technology systems through effective access management (User Account Management). 9. To maintain a first class level of customer service ensuring that all customers are treated efficiently and in an appropriate manner. 10. Be … of productive working relationships across the organisation. 12. Analysing, interpreting and reporting information and knowledge of technical subjects and concepts to influence decisions. 13. Using incident, problem, request and changemanagement processes and systems to support the successful implementation of system enhancements and fault resolutions, in a timely manner. 14. Maintaining an awareness of your own development needs … audiences. 16. Support other team members learning and coaching where required. 17. Maintain an awareness of financial and personal implications in the use of a range of resources. Relationship Management 18. Engaging in partnership working with other individuals, groups and agencies. Information Management 19. Maintain an awareness of agreed service levels, KPI's and standards within team, reviewing More ❯
Preston, Lancashire, North West, United Kingdom Hybrid / WFH Options
Morson Talent
hour (umbrella) - may be negotiable Role Description Background We are seeking a dynamic and experienced Head for our clients Digital Networks Product Group. The role will be responsible for management of a portfolio of network products, mainly delivered by a major provider of networks services, across multiple networks and security tiers. The ideal candidate will have a strong background … in product management across digital infrastructure, excellent communication skills, and a passion for creating innovative solutions that enhance employee productivity and collaboration. The role will be responsible for executing a product strategy that aligns with business goals, while ensuring that the network offerings meet the evolving needs of our users, including meeting required national security requirements. You will initially … services and technologies across multiple security tiers. Accountability The Head of Digital Networks Product Group is responsible for executing the organisation's network strategy, including a major programme of change to software defined networks. This role will work very closely with our new networks service provider to ensure that the service meets evolving business needs. The Head of Digital More ❯
Salisbury, Wiltshire, South West, United Kingdom Hybrid / WFH Options
Anson Mccade
OCM (Organizational ChangeManagement) - Various Levels £90,000 to 120,000 GBP Bonus Onsite WORKING Location: United Kingdom (Greater London) Type: Permanent Role: Organizational ChangeManagement (OCM) Lead Consultant Work Type & Location: London (Hybrid Remote) Role Type: Permanent Salary Range: £90,000 - £120,000 + Bonus & Benefits Start Date: ASAP Anson McCade is proud to be … working with one of the world's largest technology services companies, supporting their rapidly growing UK&I Organizational ChangeManagement practice. This is an exciting opportunity to join a high-impact consulting team delivering change across major technology transformations - from ERP and digital workplace to AI, cloud, and IT managed services. We're looking for experienced Organizational … ChangeManagement professionals who bring deep knowledge of the full change lifecycle, a passion for customer outcomes, and the confidence to lead engagements across sectors. As an OCM Lead Consultant, you will: Lead complex change and adoption programmes across enterprise technology transformation projects Deliver core OCM activities including stakeholder engagement, communications, training, change impact and More ❯
Tallahassee, Florida, United States Hybrid / WFH Options
Centene
outcomes around the world. As a diversified, national organization, Centene's technology professionals have access to competitive benefits including a fresh perspective on workplace flexibility. Position Purpose: Oversees the changemanagement process, release of updates to technical systems, including developing release schedules, provides support during the technical release process, and ensures that production systems are functional following a … successful release. Supports the deployment of the code to the test and production environments. Leads small projects Aids with the coordination, planning, scheduling, control, and implementation of change and/or releases from initiation through delivery and support Reviews submitted change requests for compliance, accuracy, and completeness Supports the IT change and release manager with the setup … of changemanagement in the IT Service Management (ITSM) tool and adoption of improved process Provides communication and information, including relevant release reports and documentation as required Ensures compliance by validating the appropriate checkpoints are met; coordinate release sign off between the various stage gates in the release cycle Carries out regular reviews of the changeMore ❯
Miami, Florida, United States Hybrid / WFH Options
Centene
outcomes around the world. As a diversified, national organization, Centene's technology professionals have access to competitive benefits including a fresh perspective on workplace flexibility. Position Purpose: Oversees the changemanagement process, release of updates to technical systems, including developing release schedules, provides support during the technical release process, and ensures that production systems are functional following a … successful release. Supports the deployment of the code to the test and production environments. Leads small projects Aids with the coordination, planning, scheduling, control, and implementation of change and/or releases from initiation through delivery and support Reviews submitted change requests for compliance, accuracy, and completeness Supports the IT change and release manager with the setup … of changemanagement in the IT Service Management (ITSM) tool and adoption of improved process Provides communication and information, including relevant release reports and documentation as required Ensures compliance by validating the appropriate checkpoints are met; coordinate release sign off between the various stage gates in the release cycle Carries out regular reviews of the changeMore ❯
Hialeah, Florida, United States Hybrid / WFH Options
Centene
outcomes around the world. As a diversified, national organization, Centene's technology professionals have access to competitive benefits including a fresh perspective on workplace flexibility. Position Purpose: Oversees the changemanagement process, release of updates to technical systems, including developing release schedules, provides support during the technical release process, and ensures that production systems are functional following a … successful release. Supports the deployment of the code to the test and production environments. Leads small projects Aids with the coordination, planning, scheduling, control, and implementation of change and/or releases from initiation through delivery and support Reviews submitted change requests for compliance, accuracy, and completeness Supports the IT change and release manager with the setup … of changemanagement in the IT Service Management (ITSM) tool and adoption of improved process Provides communication and information, including relevant release reports and documentation as required Ensures compliance by validating the appropriate checkpoints are met; coordinate release sign off between the various stage gates in the release cycle Carries out regular reviews of the changeMore ❯
Pompano Beach, Florida, United States Hybrid / WFH Options
Centene
outcomes around the world. As a diversified, national organization, Centene's technology professionals have access to competitive benefits including a fresh perspective on workplace flexibility. Position Purpose: Oversees the changemanagement process, release of updates to technical systems, including developing release schedules, provides support during the technical release process, and ensures that production systems are functional following a … successful release. Supports the deployment of the code to the test and production environments. Leads small projects Aids with the coordination, planning, scheduling, control, and implementation of change and/or releases from initiation through delivery and support Reviews submitted change requests for compliance, accuracy, and completeness Supports the IT change and release manager with the setup … of changemanagement in the IT Service Management (ITSM) tool and adoption of improved process Provides communication and information, including relevant release reports and documentation as required Ensures compliance by validating the appropriate checkpoints are met; coordinate release sign off between the various stage gates in the release cycle Carries out regular reviews of the changeMore ❯
West Palm Beach, Florida, United States Hybrid / WFH Options
Centene
outcomes around the world. As a diversified, national organization, Centene's technology professionals have access to competitive benefits including a fresh perspective on workplace flexibility. Position Purpose: Oversees the changemanagement process, release of updates to technical systems, including developing release schedules, provides support during the technical release process, and ensures that production systems are functional following a … successful release. Supports the deployment of the code to the test and production environments. Leads small projects Aids with the coordination, planning, scheduling, control, and implementation of change and/or releases from initiation through delivery and support Reviews submitted change requests for compliance, accuracy, and completeness Supports the IT change and release manager with the setup … of changemanagement in the IT Service Management (ITSM) tool and adoption of improved process Provides communication and information, including relevant release reports and documentation as required Ensures compliance by validating the appropriate checkpoints are met; coordinate release sign off between the various stage gates in the release cycle Carries out regular reviews of the changeMore ❯
Senior Transition and Change Manager Salary £55,000-£65,000 per annum depending on experience. The advert will close once enough suitable candidates have been shortlisted. We have an exciting opportunity to progress your career within The DDC Group as a Senior Transition and Change Manager. You will lead and manage large-scale change initiatives, ensuring seamless … integration of new processes, technologies, and ways of working. Reporting to the Head of PMO Transition and Change, this role oversees a team of Transition Managers and Change Specialists to align and standardize Transition delivery frameworks and changemanagement . The role is pivotal in driving organizational readiness, enhancing agility, and delivering measurable outcomes. This is … overnight stay (travel costs will be paid for by DDC Group except when required to travel to our UK HQ in Worksop). Key Responsibilities: Collaborate and execute structured changemanagement strategies to support global transformation initiatives. Lead the adoption of change methodologies (e.g., Prosci, ADKAR, Kotter) to drive successful business transitions. Partner with senior leaders and More ❯
Fleetwood, Lancashire, England, United Kingdom Hybrid / WFH Options
Ruby Energy
Here at Ruby Energy we continue to grow into 2025 and have a new position available for a Senior Project Manager/Business Change Manager.In this role, you will project manage the business change activities associated with major new business systems, including CRM, sales, billing, collections, and customer portals. You will be the key link between the introduction … Head Office in Fleetwood, with some travel to our offices located in Manchester. Main Responsibilities (but not limited to): Coordinate and where appropriate lead on the end-to-end management of business change across the organisation, ensuring alignment with Ruby Energy's strategic objectives and transformation goals. Project manage change initiatives within the wider business operations function … key stakeholders to ensure that the business transformation programme is cohesive, well-coordinated, and that all necessary processes and systems are aligned for a smooth transition. Develop and manage changemanagement plans, ensuring that change initiatives are effectively communicated, and that all stakeholders are engaged throughout the process. Ensure business readiness for change by supporting the More ❯
Knutsford, England, United Kingdom Hybrid / WFH Options
eTeam
day inside IR35 Overall purpose of role Undertake all team activities in line with strategy, Crypto strategy and departmental goals. Ensure the integrity and availability of cryptographic and key management services to business functions and applications. Maintain accurate environment documentation, process and device categorisation. Provide ongoing assurance that risk and compliance requirements are being conducted to a satisfactory level … are evidenced to a required level. Generation of key components across various platforms (including IBM, Tandem, Unix) together with management of cryptographic infrastructure. SSH Key Management. Certificate management HSM configuration/installation/support Incident managementChangemanagement ITIL Ensure the integrity and availability of cryptographic and key management services to business functions and … applications Key Accountabilities Cryptographic Hardware Management - including on site local configuration activities Support with resourcing, scheduling and distribution of work requests for HSM and Key management. Work closely with dates set in cooperation with Service Management to ensure smooth continuity of services and operations. Deliver to the required SLAs for all service. Gather, distribute, store, recover and delete More ❯
St. Albans, Hertfordshire, England, United Kingdom Hybrid / WFH Options
Apache Associates
Business Analyst Remote We are seeking a highly skilled and dynamic Business Analyst for our clients growing team. You will have proven experience in business integration, changemanagement and process optimisation to join their international team. In this strategic role, you will work closely with cross-functional teams across global regions to analyse business processes, support transformation initiatives … seamless integration during mergers, acquisitions or system changes. You will be a proactive thinker who can bridge the gap between business needs and technology solutions, helping organisations adapt to change and drive operational excellence at scale. Responsibilities: Conduct comprehensive business analysis to support integration and transformation initiatives across multiple international business units Collaborate with stakeholders to identify business needs … define project objectives, and develop business cases Lead and support changemanagement strategies, ensuring minimal disruption and maximum adoption of new processes and systems Map, analyse, and optimise end-to-end business processes to improve efficiency, reduce cost, and enhance performance Translate business requirements into functional specifications and collaborate with technical teams during implementation Facilitate workshops, interviews, and More ❯
City of London, London, United Kingdom Hybrid / WFH Options
Anson McCade
depending on experience) We’re looking for a proactive Operations Support Analyst to join a dynamic, growing team supporting key business applications and driving meaningful change across enterprise IT systems. Reporting to the Operations Manager, you’ll play a vital role in not only supporting service operations but also shaping how they improve over time. This is a chance … and Power BI Document internal processes and training materials to support consistent service Work closely with internal teams and external vendors, managing SLAs and service quality Support release and changemanagement processes in line with service management best practices Requirements 2–3 years' experience in an Operations Support role within enterprise IT (HR, Finance, ERP, integrations) Demonstrated … experience improving IT service delivery and operations within an ITIL-aligned environment Strong understanding of service management and release cycles Skilled in reporting and analytics (Excel, Power BI); able to identify trends and inefficiencies Excellent communication and stakeholder management skills Familiarity with Lean, or Six Sigma methodologies (certification a bonus, but not required) If you’re a self More ❯