476 to 500 of 1,037 Remote Customer Experience Jobs

design assurance, this is it. Why This Role Matters Design quality and assurance play a fundamental role in delivering reliable infrastructure and exceptional customer outcomes. This role will ensure the right frameworks, controls and capabilities are in place to support safe, compliant and efficient delivery while enabling the Design … function to evolve and scale for the future. Your leadership will directly influence quality, operational performance, customer experience and long-term business success. What You'll Do ✨ Lead and develop the Design Assurance function, setting priorities, standards and performance expectations. Own assurance frameworks, quality controls and governance processes ...

design assurance, this is it. Why This Role Matters Design quality and assurance play a fundamental role in delivering reliable infrastructure and exceptional customer outcomes. This role will ensure the right frameworks, controls and capabilities are in place to support safe, compliant and efficient delivery while enabling the Design … function to evolve and scale for the future. Your leadership will directly influence quality, operational performance, customer experience and long-term business success. What You'll Do ✨ Lead and develop the Design Assurance function, setting priorities, standards and performance expectations. Own assurance frameworks, quality controls and governance processes ...

part of a fast-moving environment building defensible capabilities to keep Monzo and our customers safe. Our work has a direct impact on customer experience and the company’s bottom line by reducing fraud and scams in financial transactions. Our ML scientists work on problems spanning fraud detection … prevention, transaction monitoring for suspicious activity, customer risk assessment and operational tooling. What you’ll be working on A Lead Machine Learning Scientist is a technical individual contributor (IC) leadership role. You will be expected to leverage deep experience in developing and deploying advanced ML models ...

part of a fast-moving environment building defensible capabilities to keep Monzo and our customers safe. Our work has a direct impact on customer experience and the company’s bottom line by reducing fraud and scams in financial transactions. Our ML scientists work on problems spanning fraud detection … prevention, transaction monitoring for suspicious activity, customer risk assessment and operational tooling. What you’ll be working on A Lead Machine Learning Scientist is a technical individual contributor (IC) leadership role. You will be expected to leverage deep experience in developing and deploying advanced ML models ...

digital leader, you will shape the DTC strategy for JDE brands, set clear channel roles within the wider ecommerce landscape, and drive excellence across customer experience, conversion, CRM, content, trading, forecasting and operations. You will work closely with global teams to leverage shared capabilities, influence platform and technical … centric business model. You will lead a cross‐functional team to elevate the performance of the DTC websites, shaping impactful activation plans, improving the customer journey and optimising conversion, CRM, subscriptions and retention. Working closely with marketing, brand, global commercial and global DTC teams, you will ensure campaigns, content ...

stakeholders and third‐party suppliers, seeing how your technical expertise contributes to faster recovery, reduced downtime and more resilient services. Our Application Support approach: Customer and service focus – We prioritise work according to business impact, risk and the customer experience. Evidence‐led investigation – We use logs, payloads, traces … structures Support and delivery tooling – Runbooks, data‐flow mappings and recovery procedures Support and delivery tooling – Defect, release and problem management Essential experience Experience in Application Support, Integration Support or a similar technical role. Hands‐on experience supporting business‐critical production systems and integrated enterprise platforms. Strong ...

most advanced and technological aspects of the Cyber Security and Continuous Threat Exposure Management world, in particular.This is a unique opportunity to gain unprecedented experience in the CTEM world as you will be exposed to the heart of security teams from different countries and industries.**Responsibilities:*** Serve … trusted expert on cybersecurity technologies within customer environments.* Lead discovery and technical sessions to demonstrate product value and identify expansion opportunities.* Partner with Sales to qualify leads, develop strategy, and close opportunities.* Deliver compelling virtual and in-person product demonstrations.* Assess customer requirements, address technical questions, and align ...

About the Client Our client is a leading telecommunications operator driving digital transformation across IT, Network, and Customer Operations. The client is committed to becoming a digitally automated, data-driven, and AI-enabled telco, leveraging ServiceNow as a strategic platform to modernise service management, network operations, and customer experience across mobile, fixed, broadband, and enterprise services. Role Overview We are seeking a highly skilled ServiceNow Architect with a strong Telco background to lead solution design, configuration, development, and implementation across multiple ServiceNow modules. The ideal candidate will have hands‐on experience delivering ServiceNow solutions ...

help our clients navigate a rapidly changing landscape. We develop and embed AI solutions which help financial institutions become more efficient, enhance customer experience, and find the commercial upside in uncertain markets. Within the constraints of a highly regulated industry, we see so much opportunity for impactful innovation … customers and partners, translating complex ML concepts for stakeholders. Who we’re looking for: You understand the full machine learning lifecycle and have experience operationalising models built with frameworks like Scikit-learn, TensorFlow, or PyTorch. You possess strong Python skills and solid experience in software engineering best practices. ...

supporting and maintaining workplace technology services across the organisation. Working with internal stakeholders, service providers, and end users, you’ll help deliver excellent customer experiences while ensuring compliance with security and operational standards. Managing incidents and service requests through ServiceNow and ensuring timely resolution in line with service levels. … governance activities, including endpoint management and audit readiness. Producing operational reports and identifying opportunities for service improvement. What we’re looking for Essential Skills & Experience Experience supporting mobile technologies and desktop/end-user computing environments. Previous experience providing first and second-line technical support within ...

usage of Therabody products. As the Sr Product Manager, you will drive app engagement by owning and executing the roadmap for the Therabody app experience at the cross section of software, hardware, firmware and AI. You will partner closely with stakeholders in UX/UI design, software and firmware … engineering, marketing, and sales to launch features and content that align with company objectives and key results. You will obsess over getting the customer experience right, and ensure that hypothesis-driven A/B testing, alongside app analytics, is used to validate success. Key Responsibilities: Define ...

Management Executive will work with the whole of Allica – including relationship management teams, product, marketing, and operations to ensure that prospective customers receive exemplary customer service and a great first impression of Allica Bank. It is vital that our Cash Management Executive is very confident and capable of remote … sales to SMEs by telephone. They should also be strong stakeholder managers with a focus on customer outcomes and delivering value for both Allica Bank & their customers. Principal Accountabilities Able to clearly communicate Allica’s value proposition to decision makers (eg Owner, Director, FD) in our target customer ...

What You’ll Do Avalara is accelerating delivery of AI-enabled capabilities across our compliance platform to improve customer experience, increase engineering velocity, and scale global operations efficiently. As a Technical Lead, you will join a globally distributed team to architect distributed systems and embed applied AI into … embedding AI-assisted coding, testing, documentation, and architectural exploration into daily workflows. Deliver AI-enabled product features that enhance automation, data processing, and customer-facing intelligence. Improve deployment frequency, automated test coverage, and code quality through CI/CD and engineering best practices. Reduce production incidents and improve system ...

cloud adoption, AI innovation, technology simplification and reduced technical debt. High-performing SAP Platform services that consistently meet agreed availability, recoverability, security, compliance and customer experience objectives. Optimised technology investments and supplier partnerships, delivering measurable business value through effective financial management, license governance, commercial oversight and strategic vendor … effective succession planning. Trusted technology leadership and governance, providing strategic direction, informed decision-making and effective management of technology, operational and cyber risks. Demonstrated experience identifying, shaping and adopting AI, automation and emerging SAP technologies to deliver measurable business value and operational improvements. What you will need ...

Improvement Lead to bridge high-level operational strategy and hands‐on delivery. In this role, you will lead cross‐departmental projects aimed at enhancing customer experience, reducing waste, and streamlining contact centre performance. You will act as the key operational link between senior leadership, technology partners, and outsourced … Strong in-built analytical mindset, a high level of numerical ability which enables you to quickly spot trends and opportunities in raw data Experience in understanding key operational processes, systems and technologies across multiple lines of business and at pace Minimum of two years experience of using ...

Improvement Lead to bridge high-level operational strategy and hands‐on delivery. In this role, you will lead cross‐departmental projects aimed at enhancing customer experience, reducing waste, and streamlining contact centre performance. You will act as the key operational link between senior leadership, technology partners, and outsourced … Strong in-built analytical mindset, a high level of numerical ability which enables you to quickly spot trends and opportunities in raw data Experience in understanding key operational processes, systems and technologies across multiple lines of business and at pace Minimum of two years experience of using ...

into technical specifications and deliverable BI products. Maintain and optimise BI solutions (model performance, refresh reliability, capacity, accessibility), monitoring usage and continuously improving user experience and adoption. Present results to stakeholders using clear data storytelling, articulating trends, insights, assumptions and limitations to drive action. Create and maintain technical documentation … develop knowledge of responsible AI features (e.g., Copilot-assisted development, natural-language Q&A and AI-enabled insights) in line with organisational policies. Skills, Experience and Qualifications Skills, Experience and Qualifications We are looking for someone who fits with our core values here at Keepmoat and is extremely ...

world’? Are you analytically creative and motivated by new challenges? Do you have a passion for working with data to drive insight and improve customer understanding? When you join us you will be providing world-class customer insights for our clients. Utilising the Nectar data to understand … personalise the customer experience and drive business impact, this role is a fantastic opportunity to apply and develop your analytical capabilities. The role is based in our London office on average 1 day a week, with home working expected the remainder of the time. Occasional travel ...

engineering teams to solve problems and identify trends and opportunities. Delivers and supports field engineering change initiatives and transformation activities that contribute to heightened customer experience. Brings to light new field challenges based on field research. Essential Skills/Experience Strong communication skills -Regularly presents to peers … about their research and area of technical expertise. Engineering background in mechanical or civil engineering Stakeholder management and cross-functional collaboration Desirable Skills/Experience Experience in data centres and exchanges: nice to have Experience in civil engineering or physical infrastructure space: nice to have Heavy cable ...

consumers and small businesses. Customers trust us too, with a 4.5/5 Trustpilot rating from more than 20,000 reviews. For customers, the experience is simple: subscribe to a device, get support throughout, upgrade when you want, and return it when you’re done. Behind that sits … enables brands to run subscription programmes at scale. Brands can unlock a powerful new growth engine with Raylo across embedded checkout, Raylo.com and the customer app — converting more DTC customers, reaching subscription-first demand, and driving repeat upgrades that compound customer lifetime value. The impact of our circular ...

Probation Are you an organised, proactive individual who thrives in a fast-paced environment Do you enjoy coordinating people, solving problems and delivering outstanding customer service Our client, a well-established and growing business based in Peterborough, is looking to recruit an experienced Service Desk Controller to become … member of their busy operations team. This is an excellent opportunity for someone with experience in service coordination, engineer scheduling or planning who enjoys keeping things running smoothly and ensuring customers receive a first-class service. The Role As a Service Desk Controller, you'll be at the heart ...

make machines do the heavy lifting About the role Reports to: Operations Manager (US Cards & Loans) As a Team Lead in Customer Operations, you will lead, coach, and develop a team of approximately 10 front-line agents responsible for delivering exceptional service and support to our US customers, across … consistent achievement of key performance indicators (KPIs), use data and insight to foster continuous improvement, and champion initiatives that streamline processes and improve customer experiences. You will dedicate a substantial portion of your time (up to 30%) to identifying and supporting process improvements, leveraging frontline insights to inform automation ...

make machines do the heavy lifting About the role Reports to: Operations Manager (US Cards & Loans) As a Team Lead in Customer Operations, you will lead, coach, and develop a team of approximately 10 front-line agents responsible for delivering exceptional service and support to our US customers, across … consistent achievement of key performance indicators (KPIs), use data and insight to foster continuous improvement, and champion initiatives that streamline processes and improve customer experiences. You will dedicate a substantial portion of your time (up to 30%) to identifying and supporting process improvements, leveraging frontline insights to inform automation ...

largest multi-channel retailer of trade tools, plumbing, electrical and hardware products. Our success is built on a simple but powerful customer purpose: helping our customers get theirjobs done quickly, affordably and right first time. Digital sits at the heart of that proposition. Over 75% of the business … even stronger connection with our customers and opening up new opportunities to deliver more personalised and rewarding experiences. With continued investment in digital platforms, customer data and AI capabilities, we have strong foundations for the next phase of growth. We're looking for an exceptional ecommerce leader to build ...

centre of the machine that makes that growth possible The Opportunity Mission-driven HR : Partner with product, design and digital lending leaders building the customer experience for millions, plus our fraud, workplaces, impact and corporate communications and marketing teams Global recognition : Join a company named by TIME … partnered with senior leaders in a scaling technology, fintech or high-growth business, and has owned a portfolio rather than supported one. Required Experience HR business partnering experience with senior leaders in a scaling technology, fintech or high-growth business, with portfolio ownership Exposure to product, design, marketing ...