1 to 25 of 293 Remote ITSM Jobs

and business innovation at the heart of everything Version 1 does. With a focus on supporting self-service and automation, we utilise the best digital capabilities of the ServiceNow ITSM tooling product to provide the very best Experience to our Customers. We are seeking an experienced and results-driven Level 1/Level 2 IT Service Desk Team Leader. Working More ❯

New Business ITSM Sales Executive/ITSM Solutions Sales IT/MSP Location: Hybrid, Watford (2 days per week in office) Type: Full-time Salary: £60,000 £80,000 + commission About the Role Were seeking an experienced New Business Solutions Sales Executive with a proven track record in ITSM solutions sales , software integration , and automation . This is a … business growth through strategic lead generation, solution selling, and relationship building across Managed Service Providers (MSPs) and enterprise customers . Youll leverage your domain expertise in IT Service Management (ITSM) to understand customer challenges, demonstrate the value of automation and integration, and position our services as a trusted extension of their IT operations. This is an opportunity to join a … rapidly growing international organisation and play a pivotal role in expanding our footprint within the ITSM and MSP ecosystem. Key Responsibilities New Business Development & Lead Generation Drive proactive new business acquisition through outbound prospecting, targeted campaigns, and strategic networking within the ITSM/MSP sector. Identify and engage key decision-makers across IT, Operations, and Service Management functions. Qualify, nurture More ❯

New Business ITSM Sales Executive/ITSM Solutions Sales – IT/MSP Location: Hybrid, Watford (2 days per week in office) Type: Full-time Salary: £60,000 – £80,000 + commission About the Role We’re seeking an experienced New Business Solutions Sales Executive with a proven track record in ITSM solutions sales , software integration , and automation . This is … growth through strategic lead generation, solution selling, and relationship building across Managed Service Providers (MSPs) and enterprise customers . You’ll leverage your domain expertise in IT Service Management (ITSM) to understand customer challenges, demonstrate the value of automation and integration, and position our services as a trusted extension of their IT operations. This is an opportunity to join a … rapidly growing international organisation and play a pivotal role in expanding our footprint within the ITSM and MSP ecosystem. Key Responsibilities New Business Development & Lead Generation Drive proactive new business acquisition through outbound prospecting, targeted campaigns, and strategic networking within the ITSM/MSP sector. Identify and engage key decision-makers across IT, Operations, and Service Management functions. Qualify, nurture More ❯

Collaborate with architecture, procurement, and finance teams to ensure accurate cloud cost management and license compliance across AWS, Azure, and on-prem environments. Lead integration of Flexera with other ITSM, CMDB, and monitoring tools (e.g., ServiceNow, Azure DevOps, Splunk). Define and implement governance frameworks and operational processes to support ITAM maturity and continuous improvement. Provide mentoring and technical guidance More ❯

diagnosis and troubleshooting. Strong customer service orientation with excellent communication skills. Working knowledge of Windows 10/11, Office 365, Active Directory, and common desktop applications. Experience using IT service management tools Ability to manage multiple tasks and prioritise effectively in a fast-paced environment. Understanding of ITIL principles and service management best practices. Proactive and self-motivated with a More ❯

and reassign them via agreed escalation paths as required. • Supporting JVs that are utilising BAM UK& I services. • Poly Video Conferencing via Teams Provisioning • Building laptops using Autopilot • Previous ITSM experience • Print devices, Uniflow, scanning • Strong network fundamentals including VPN troubleshooting. • Azure Entra ID/Active Directory Administration • Intune Administration • Knowledge Management creation and maintenance • Remote Control Tools • Server Fundamentals More ❯

ability to manage medium to large scale client environments (500+ users). Passion for service excellence and a proactive approach to continuous improvement. Advantageous: Experience with Autotask or similar ITSM tools. Project or transition management experience. Customer excellence training or certifications. What's In It for You: Hybrid working (3 days in-office, 2 from home). 25 days holiday More ❯

Newport (Hybrid) Salary: Up to £52,107 + excellent benefits Yolk Recruitment are working with a leading organisation to recruit an IT & OT Asset Analyst into their growing IT Service Management function. This is a newly created role offering a real opportunity to shape and improve asset management practices across both IT and OT (Operational Technology) functions. Sitting within the More ❯

/Office 365, Windows 10/11, Intune, and Azure AD. Familiar with Active Directory, Group Policy, and basic networking (DNS, DHCP, TCP/IP). Experience using ITSM/ticketing tools (such as Freshdesk, Zendesk, or ServiceNow). Excellent troubleshooting, communication, and customer service skills. Ability to manage multiple tickets and prioritise effectively. A proactive, hands-on approach with More ❯

FinOps experience with forecasting/reporting in Azure Monitoring tools: Azure Monitor, Log Analytics; FSLogix & profile management Knowledge of M365, Defender for Endpoint, Intune, Entra ID Tool & Platform Knowledge ITSM platforms, DEX & network monitoring tools IAM tools, Windows OS, Windows 365, Microsoft 365 Generative AI, technical documentation writing EUS tools: DNS, DHCP, Proxy, Printing Hardware: IGEL, Dell, HP Diversity & Inclusion More ❯

FinOps experience with forecasting/reporting in Azure Monitoring tools: Azure Monitor, Log Analytics; FSLogix & profile management Knowledge of M365, Defender for Endpoint, Intune, Entra ID Tool & Platform Knowledge ITSM platforms, DEX & network monitoring tools IAM tools, Windows OS, Windows 365, Microsoft 365 Generative AI, technical documentation writing EUS tools: DNS, DHCP, Proxy, Printing Hardware: IGEL, Dell, HP Diversity & Inclusion More ❯

FinOps experience with forecasting/reporting in Azure Monitoring tools: Azure Monitor, Log Analytics; FSLogix & profile management Knowledge of M365, Defender for Endpoint, Intune, Entra ID Tool & Platform Knowledge ITSM platforms, DEX & network monitoring tools IAM tools, Windows OS, Windows 365, Microsoft 365 Generative AI, technical documentation writing EUS tools: DNS, DHCP, Proxy, Printing Hardware: IGEL, Dell, HP Diversity & Inclusion More ❯

FinOps experience with forecasting/reporting in Azure Monitoring tools: Azure Monitor, Log Analytics; FSLogix & profile management Knowledge of M365, Defender for Endpoint, Intune, Entra ID Tool & Platform Knowledge ITSM platforms, DEX & network monitoring tools IAM tools, Windows OS, Windows 365, Microsoft 365 Generative AI, technical documentation writing EUS tools: DNS, DHCP, Proxy, Printing Hardware: IGEL, Dell, HP Diversity & Inclusion More ❯

Monitor service performance metrics and report on key operational insights. Ensure compliance with security standards, governance policies, and regulatory requirements. Key Skills/requirements Experience in cloud hosting, IT service management, or technology operations. Familiarity with cloud platforms such as AWS, Azure, or Google Cloud. Strong analytical and problem-solving skills. Ability to collaborate effectively within a cross-functional team. More ❯

Monitor service performance metrics and report on key operational insights. Ensure compliance with security standards, governance policies, and regulatory requirements. Key Skills/requirements Experience in cloud hosting, IT service management, or technology operations. Familiarity with cloud platforms such as AWS, Azure, or Google Cloud. Strong analytical and problem-solving skills. Ability to collaborate effectively within a cross-functional team. More ❯

deliverables and outcomes, not just documentation. Experience in requirements gathering, analysis, and process mapping (e.g. BPMN, Visio, Lucidchart, Miro). Workshop facilitation and problem-solving expertise. Familiarity with IT Service Management or governance frameworks (JSM/ITIL experience desirable). A curious mindset and ability to quickly grasp new technologies - exposure to Identity & Access Management is a plus. Excellent written More ❯

ServiceNow (ITSM) Transition - ITSM "Project Manager" - 550 pay per day - paid through an umbrella (Inside IR35) Start 17th of November (ESSENTIAL) Six-month contract - in Stevenage/plus some home working - so must be flexible! Key Responsibilities: Plan and execute the smooth transfer of ITSM services from one Managed Service Provider (MSP) in to another (including both standing up an … in group' ITSM tool, and the supporting tooling). Develop ITSM (ServiceNow) transition plan, coordinate with all stakeholders, and set a clear roadmap for the migration. Implement the transition to minimise disruption to group operations and ensure all necessary services remain available throughout the process. Oversee the secure migration of all data and infrastructure and validate that everything is working … to manage project budgets, tracking them responsibly and providing regular transparent updates. Skills and Experience: Extensive experience in managing complex IT projects, specifically those involving transition or transformation of ITSM services, MSP transitions, and ITSM tooling ( ServiceNow essential ) implementations. A strong understanding of ITSM frameworks (such as ITIL). A strong understanding of IT service operations, service management, infrastructure, applications More ❯

ServiceNow (ITSM) Transition - ITSM "Project Manager" - £550 pay per day - paid through an umbrella (Inside IR35) ***Start 17th of November*** (ESSENTIAL)Six-month contract - in Stevenage/plus some home working - so must be flexible! Key Responsibilities: * Plan and execute the smooth transfer of ITSM services from one Managed Service Provider (MSP) in to another (including both standing up an … in group' ITSM tool, and the supporting tooling). * Develop ITSM (ServiceNow) transition plan, coordinate with all stakeholders, and set a clear roadmap for the migration. * Implement the transition to minimise disruption to group operations and ensure all necessary services remain available throughout the process.* Oversee the secure migration of all data and infrastructure and validate that everything is working … to manage project budgets, tracking them responsibly and providing regular transparent updates. Skills and Experience: * Extensive experience in managing complex IT projects, specifically those involving transition or transformation of ITSM services, MSP transitions, and ITSM tooling ( ServiceNow essential ) implementations. * A strong understanding of ITSM frameworks (such as ITIL). * A strong understanding of IT service operations, service management, infrastructure, applications More ❯

Security Center) and Purview. Manage device estate via Intune and Apple Business Manager. Liaise with internal and external stakeholders on IT services and security matters. Review and enhance IT Service Management processes. Essential Skills & Experience: 2+ years in IT support or systems administration (M365 & Azure). Strong knowledge of Microsoft Entra, Intune, Apple Business Manager, and MS Defender. Proven experience More ❯

PowerShell, Python, Bash, etc.) Familiar with application delivery solutions such as Citrix. Experience with storage and data protection replication methodologies. Experience with Epic Infrastructure such as Hyperspace. Experience with ITSM functionalities such as change control, CMDB and ticketing systems. Strong knowledge of healthcare information systems (e.g., Epic, Cerner), cybersecurity and clinical operations. Prior experience delivering high availability systems in a More ❯

to learn and manage competing priorities. Desirables: Microsoft Fundamentals certifications: * MS-900: Microsoft 365 Fundamentals * AZ-900: Microsoft Azure Fundamentals * SC-900: Microsoft Security, Compliance & Identity Fundamentals * Familiarity with ITSM toolsets (e.g., Halo, Autotask, ServiceNow)* Knowledge of RMM tools for device monitoring and remote support* ITIL Foundation certification or awareness of ITIL principles* Microsoft Fundamentals certifications: If you are currently More ❯

to learn and manage competing priorities. Desirables: Microsoft Fundamentals certifications: * MS-900: Microsoft 365 Fundamentals * AZ-900: Microsoft Azure Fundamentals * SC-900: Microsoft Security, Compliance & Identity Fundamentals * Familiarity with ITSM toolsets (e.g., Halo, Autotask, ServiceNow) * Knowledge of RMM tools for device monitoring and remote support * ITIL Foundation certification or awareness of ITIL principles * Microsoft Fundamentals certifications: If you are currently More ❯

to achieve clear objectives. Ability to thoroughly understand related industry technology, to formulate and articulate effective solutions with attention to commercial parameters. Experience of working with CRM, ERP and ITSM platforms – to underpin the full Sales into Service project lifecycle - and has working knowledge of ITIL. Good at team building, enthusiastic, self-motivated and able to motivate others as well More ❯

Splunk SOAR • Knowledge of MITRE ATT&CK mapping and detection engineering frameworks • Experience using Infrastructure as Code such as Terraform, Bicep or ARM templates • Integration experience with ServiceNow or ITSM tools • Exposure to threat hunting, vulnerability management or red team automation What You’ll Get • Competitive salary £65,000 to £85,000 depending on experience • Hybrid and flexible working arrangements More ❯

and setting up ) is a must . Strong communication and teamwork skills Experience in Networking, DNS, DHCP, TCP/IP and Wi-Fi Exposure to ServiceNow, Jira or similar ITSM platforms Salary - 30-35K plus on call allowance Location - Bristol 3 days per week and Chippenham 2 days per week More ❯