1 to 25 of 95 Remote SLA Jobs

ability to engage effectively with both technical and non-technical stakeholders. Ability to manage multiple priorities while maintaining attention to detail and meeting SLA commitments. Technical Skills Experience with a number of the following technologies is highly desirable: Microsoft 365 Windows 11 Microsoft Exchange Online Microsoft Entra ID Microsoft Intune ...

Support Engineer, Technical Analyst, Support Analyst, Customer Support Engineer, Enterprise Software, SaaS Support, Software Configuration, Troubleshooting, Incident Management, Problem Management, Service Management, Ticket Management, SLA Management, Networking, Network Infrastructure, TCP/IP, DNS, DHCP, VPN, LAN, WAN, Routers, Switches, Network Monitoring, Windows, Windows Server, Linux, Unix, Active Directory ...

including creation of Knowledge base articles and sharing technical fixes and information widely Ability to work under pressure and own initiative to meet deadlines SLA Effective team-player A commitment to ongoing Team and Personal development Ability to travel to other Birketts offices as required Hybrid Working ...

platform experience across Windows, macOS, and Linux (including Microsoft Entra ID, Intune, JAMF, Microsoft 365, and endpoint security tooling) Strong service management discipline including SLA ownership, ITSM process design, and experience operating a ticketing platform such as Jira Service Management or equivalent Track record of building metrics-driven support operations ...

delivering outstanding customer service. What Success Looks Like Fast, professional customer responses and increased first-contact resolution. Well-managed ticket queues with consistently strong SLA performance. Engineers receiving accurate, well-triaged tickets. Smooth service delivery across IT, Print, Communications and Automation. Strong operational reporting and support for the Head ...

support, enhancement delivery, incident management, defect resolution or continuous improvement environments. Experience leading AMS or post-production Workday services, including service transition, knowledge transfer, SLA/KPI reporting, release management or backlog prioritisation. Awareness of Workday integrations, Extend, Prism Analytics, reporting, security models or broader enterprise architecture considerations. Experience supporting ...

incident bridge calls, investigations, and recovery activities Collaborate with technical leads to develop structured action plans, assigning clear ownership, timelines, and accountability to meet SLA targets Provide matrix management across teams, processes, and third-party suppliers, proactively resolving conflict to maintain progress towards resolution Take overall accountability for restoring service ...

/CO, sufficient to provide application ownership, govern service delivery, and assess business impact. Expertise in IT service management and MSP governance, including SLA/KPI management, vendor oversight, and outsourced support models Proven incident, problem, and change management skills in enterprise critical, integrated application environments. Strong analytical and problem ...

times. The key role responsibilities include: Delivering end-to-end technical support, ownership, and resolution of client issues in line with agreed SLA/KPI targets. Travelling to client sites to deliver technical services, including project work and escalated support. Installing, configuring, and upgrading hardware and software, including servers ...

times. The key role responsibilities include: Delivering end-to-end technical support, ownership, and resolution of client issues in line with agreed SLA/KPI targets. Travelling to client sites to deliver technical services, including project work and escalated support. Installing, configuring, and upgrading hardware and software, including servers ...

times. The key role responsibilities include: Delivering end-to-end technical support, ownership, and resolution of client issues in line with agreed SLA/KPI targets. Travelling to client sites to deliver technical services, including project work and escalated support. Installing, configuring, and upgrading hardware and software, including servers ...

technical meetings and provide expert guidance to both technical and non-technical stakeholders. Support service delivery by maintaining high levels of customer satisfaction and SLA performance. Undertake occasional onsite visits where required. Continuous Improvement Identify recurring issues and implement long-term solutions. Drive improvements through automation, AI and process optimisation. ...

doing Providing technical support for software applications via phone, email and Microsoft Teams Managing incidents and service requests through a ticketing system, ensuring SLA targets are achieved Troubleshooting application issues and resolving problems where possible Escalating more complex issues to internal technical specialists when required Supporting user administration, including password ...

timely, professional manner Ensure that IT issues & faults reported to their IT team are resolved in the shortest possible time, meeting their department's SLA targets, and minimizing disruption to systems and users critical to business operations Identity & Account Management Create, modify, and disable user accounts in a hybrid ...

relationships throughout the service lifecycle. • Lead regular Service Review Meetings with customer stakeholders. • Produce Service Management reports and performance updates. • Monitor and report on SLA and KPI performance. • Drive continual service improvement initiatives. • Manage service escalations through to resolution. • Work closely with Account Management to support customer success. • Review service ...

professional manner. Create, update and maintain installation, implementation, maintenance and configuration documentation as needed. Support the wider business by ensuring system performance, uptime, customer SLA's and internal metrics are met. Abide by and comply with company compliance standards, policies, guidelines and or procedures. Support multiple environments; on-prem office ...

support of the product stacks and their teams including service reviews and escalations. Own the client-facing service model: service review cadences, reporting, SLA governance, and escalation handling. Lead the development of coordinated client transparent service and incident communications Ensure consistent, high-quality client communication for incidents, planned maintenance ...

Review, refine, and optimize the existing development backlog to enhance platform scalability and maintainability. Identify and act on workflow optimization, cross-process automation, and SLA design/performance improvements . Formulate forward-thinking recommendations for incorporating AI capabilities into existing ServiceNow workflows. 4. Knowledge Transfer & Enablement Deliver structured coaching ...

ensuring content is accurate, up-to-date, and accessible for both IT staff and end-users Performance Monitoring and Reporting: Track and report on SLA and KPI performance, identifying trends and opportunities for service improvement Provide insights and recommendations to improve service reliability and operational efficiency Skills, Knowledge and Expertise ...

remaining technically involved. Key Responsibilities Manage, mentor and develop a small Service Desk team. Oversee daily IT support operations, ensuring excellent customer service and SLA performance. Act as the technical escalation point for complex desktop and infrastructure issues. Deliver and support a range of IT projects and technology implementations. Maintain ...

timely, professional manner Ensure that IT issues & faults reported to their IT team are resolved in the shortest possible time, meeting their department's SLA targets, and minimizing disruption to systems and users critical to business operations Identity & Account Management Create, modify, and disable user accounts in a hybrid ...

manual steps Data Insights: Leverage ServiceNow and PowerBI to enable data-driven insights that facilitate targeted interventions and demonstrate continuous service improvement. Capture both SLA-style metrics and experience-level metrics that reflect what matters to employees. User Sentiment & Feedback: Develop a structured, scalable user sentiment mechanism that captures ...

effective planning, stakeholder management, and adherence to UK UPM and mandatory standards. Key Performance Indicators (KPIs) On-time delivery of project milestones, Achievement of SLA/KPI targets, Budget adherence and effective cost management, Client satisfaction scores and stakeholder feedback, Quality and completeness of project documentation. Your profile ...

Cyber Essentials, ISO 27001, GDPR), patching, and access management. Experience managing third‐party IT suppliers, contracts, and licensing. Data‐literate, comfortable building KPI and SLA reporting (e.g. Excel, Power BI). Hardworking and can‐do attitude. Solution‐orientated looking to get to the bottom of an issue and use initiative. ...

doing Leading and developing Technical Support and Field Service teams Acting as the senior technical escalation point for complex customer and operational issues Driving SLA performance, service quality and customer satisfaction Managing installation quality, audits, and technical standards Working with OEMs, dealer groups and third-party installation partners Monitoring device ...