1 to 25 of 201 Remote SLA Jobs

appropriate otherwise contacts senior team member to assist. Monitors and tracks incidents in area of specialty to ensure resolution occurs within the customer Service Level Agreement by documenting all troubleshooting efforts in problem ticket and makes prompt notification to responsible party for resolution in order to minimize the amount of More ❯

Troubleshoot system issues using diagnostic tools like netmom, windbg, and custom application tools • Respond to incident tickets in a 24x7 operational environment to meet SLA objectives • Review system logs to identify and mitigate system issues • Leverage knowledge base to help troubleshoot, identify and resolve systems issues; • Update knowledge base troubleshooting More ❯

cases, troubleshoot issues, and host remote sessions. As the Technical Support Engineer/IT Service Desk Analyst you will also maintain customer contact, meet SLA targets, and help clients understand system functionality, whilst contributing to a team that values unity, integrity, and quality. APPLY TODAY If this job looks like More ❯

appropriate otherwise contacts senior team member to assist. Monitors and tracks incidents in area of specialty to ensure resolution occurs within the customer Service Level Agreement by documenting all troubleshooting efforts in problem ticket and makes prompt notification to responsible party for resolution in order to minimize the amount of More ❯

requirements. Ability to maintain a high degree of customer service for all support queries. Proven track record of close attention to Service Level Agreements (SLA’s) and setting a clear expectation to the customer. Proactive approach, ability to prioritise and manage own workload. Ability to solve complex problems & participate in More ❯

requirements. Ability to maintain a high degree of customer service for all support queries. Proven track record of close attention to Service Level Agreements (SLA’s) and setting a clear expectation to the customer. Proactive approach, ability to prioritise and manage own workload. Ability to solve complex problems & participate in More ❯

requirements. Ability to maintain a high degree of customer service for all support queries. Proven track record of close attention to Service Level Agreements (SLA’s) and setting a clear expectation to the customer. Proactive approach, ability to prioritise and manage own workload. Ability to solve complex problems & participate in More ❯

requirements. Ability to maintain a high degree of customer service for all support queries. Proven track record of close attention to Service Level Agreements (SLA’s) and setting a clear expectation to the customer. Proactive approach, ability to prioritise and manage own workload. Ability to solve complex problems & participate in More ❯

requirements. Ability to maintain a high degree of customer service for all support queries. Proven track record of close attention to Service Level Agreements (SLA’s) and setting a clear expectation to the customer. Proactive approach, ability to prioritise and manage own workload. Ability to solve complex problems & participate in More ❯

requirements. Ability to maintain a high degree of customer service for all support queries. Proven track record of close attention to Service Level Agreements (SLA’s) and setting a clear expectation to the customer. Proactive approach, ability to prioritise and manage own workload. Ability to solve complex problems & participate in More ❯

requirements. Ability to maintain a high degree of customer service for all support queries. Proven track record of close attention to Service Level Agreements (SLA’s) and setting a clear expectation to the customer. Proactive approach, ability to prioritise and manage own workload. Ability to solve complex problems & participate in More ❯

requirements. Ability to maintain a high degree of customer service for all support queries. Proven track record of close attention to Service Level Agreements (SLA’s) and setting a clear expectation to the customer. Proactive approach, ability to prioritise and manage own workload. Ability to solve complex problems & participate in More ❯

Troubleshoot system issues using diagnostic tools like netmom, windbg, and custom application tools Respond to incident tickets in a 24x7 operational environment to meet SLA objectives Review system logs to identify and mitigate system issues Leverage knowledge base to help troubleshoot, identify and resolve systems issues; Update knowledge base troubleshooting More ❯

privacy and security standards and regulations. Provide internal customer support via assigned tickets for security-related issues, while ensuring assignments are resolved within assigned SLA's. Evaluate and implement CIS critical security controls where necessary. Provide input into cybersecurity strategic roadmap and annual budget. Adhere to applicable change management policy More ❯

providing on-site support for incidents and requests, assisting with global and regional project implementations, and ensuring that local infrastructure aligns with business expectations (SLA) while adhering to global JMIT policies. We are looking for a confident, articulate, and enthusiastic individual who can effectively communicate with senior executive-level customers. More ❯

systems, troubleshooting, Active Directory, password resets, technical support, remote support, customer service, helpdesk, Microsoft Office support, Windows support, hardware support, software support, call logging, SLA management, fault diagnosis, ITIL More ❯

Product Leads to align engineering and service delivery with product goals. Accountable for the delivery of operational services, including incident management, problem resolution and SLA adherence. Establish and monitor KPIs for engineering and service performance, driving continuous improvement. Build and mentor a high-performing team of engineers and service managers. More ❯

2nd line or relevant support teams, whilst still managing ownership of calls through to completion. Incident management - ensuring that all incidents are resolved within SLA timescales. Raising Centrica Energy specific service/change requests, managing through to completion. Delivering IMAC project work, attending project meetings and work groups as and More ❯

up-to-date, relevant and maintenance to high-level, to comply with the Bank's auditing principals and processes. Ensure the Support Team achieve SLA targets the business outlines and be part of a proficient and proactive Support Unit Regulatory Duties: Maintain knowledge of all applicable regulatory requirements including the More ❯

Responsibilities Deliver 2nd line internal support and 3rd/4th line support for external clients Manage client tickets from logging through to resolution within SLA parameters Conduct regular service review meetings with customers Analyse, diagnose and resolve complex technical problems Mentor junior staff and share technical knowledge Identify improvement opportunities More ❯

Responsibilities Deliver 2nd line internal support and 3rd/4th line support for external clients Manage client tickets from logging through to resolution within SLA parameters Conduct regular service review meetings with customers Analyse, diagnose and resolve complex technical problems Mentor junior staff and share technical knowledge Identify improvement opportunities More ❯

the landscape. Your expertise will focus on the ServiceNow Customer Service Management application; including case management, advanced work assignment, virtual agent, chatbots, knowledge management, SLA & entitlements, CSM/FSM workspace, customer service portal & mobile app. Moreover, you will be responsible for delivering customer integrations as well as supporting internal business More ❯

the landscape. Your expertise will focus on the ServiceNow Customer Service Management application; including case management, advanced work assignment, virtual agent, chatbots, knowledge management, SLA & entitlements, CSM/FSM workspace, customer service portal & mobile app. Moreover, you will be responsible for delivering customer integrations as well as supporting internal business More ❯

will be responsible for handling all escalations from the service desk team. You will work collaboratively to ensure incidents and escalations are resolved within SLA, while proactively reviewing incident trends and implementing fixes. 🌳£40-45k 🌳Hybrid - 2 days a week on-site in Reading 🌳Great benefits package Responsibilities: Address More ❯

to resolve cases where required. Make sure that cases are managed in line with agreed SLAs and Senior Engineer input is sought, with sufficient SLA remaining. Qualifications Customer service focussed with an excellent telephone manner. A demonstrable ability to follow process and build a reassuring rapport with customers. The ability More ❯