1 to 25 of 61 Remote SLA Jobs

appropriate teams or individuals in line with incident management processes, keeping users informed of progress. Log and manage incidents with third-party suppliers, monitoring SLA performance and escalating where necessary. Work both independently and collaboratively to achieve individual and team KPIs. Ensure incidents and service requests are resolved within agreed ...

first day, you should be able to: Support multiple client engagements simultaneously, Ticket Management, ability to track, assign and resolve customer issues with agreed SLA Times and create/update support Documentation, Collaborate with other support team members globally, Interact with customers directly and deliver on time, Evaluate, prioritise ...

audits by providing evidence of change governance and traceability . Reporting & Continuous Improvement Track and report on change metrics (volumes, success rates, failure trends, SLA adherence). Identify opportunities to improve change processes, reduce risk, and enhance automation . Work closely with DevOps, Release Management, and Configuration Management teams ...

excellent opportunity for an analytical, detail-oriented professional who is passionate about data-driven decision making within a complex technology landscape. Key Responsibilities SLA, KPI & Performance Reporting Build and maintain dashboards, reports, and scorecards covering SLAs, KPIs, OLAs, and operational metrics. Monitor trends to identify risks, bottlenecks, and improvement opportunities. ...

well as any Client site requirements. In addition, the QHSE Associate will be responsible for the following Conduct Audits and other assessments within defined SLA timelines (e.g., 10 business days for manual audits). Ensure audit quality and compliance with Avetta protocols (≥95% per quarter). Provide technical guidance ...

incident management process, ensuring users are informed of the progress of their requests. Log incidents with 3rd Party Suppliers and monitor their progress against SLA and, if required, escalate incidents using the pre-defined escalation process. Work individually and as a team to ensure that all individual and team KPIs ...

improvement Produce and maintain business documentation in line with document control standards Attend and present at internal and external stakeholder reviews, including: Financial reports SLA and performance reports Problem management reports Contract risk registers Actions register Contract Services Manager - Who you are: You will have a background in managing ...

multiple different locations and regions and some travel within Europe will be required. Key Accountabilities & Responsibilities: ITSM Queue management and adherence to defined SLA’s for infrastructure incidents and problems - ensuring your tickets are resolved to the end user’s satisfaction. Work across several infrastructure technologies - compute, storage, cloud, remote ...

doing Perform onsite deskside support for Virgin Money colleagues in the Newcastle Gosforth Location Take ownership of incident tickets, and deliver good outcomes within SLA targets Provisioning hardware for new starters and to replace faulty equipment Represent the team in meetings, drive forward ways to improve the office working environment ...

workarounds to incidents, problems, and requests. Analyse and diagnose issues to identify root causes, implementing solutions or escalating when necessary. Meet KPIs and SLA thresholds, working to reduce overall incident and request counts. Manage potential safety and major incidents throughout their lifecycle, maintaining logs of critical incidents. Collaborate with third ...

procedures, and standards Major Incident communications and stakeholder updates Incident and post-incident review reports with documented actions ServiceNow Incident Management workflows and reporting SLA, KPI, and trend analysis reporting Audit-ready evidence supporting incident management controls Key Skills & Experience Proven experience as an Incident Manager within regulated Financial Services ...

support requests over the telephone or by email Using remote control tools and technologies to assist end users as required Adhering to the Service Level Agreement provided to the Business Inducting new starters to provide them an introduction and overview of our systems Documenting systems and procedures as implemented ...

multiple different locations and regions and some travel within Europe will be required. Key Accountabilities & Responsibilities: ITSM Queue management and adherence to defined SLA’s for infrastructure incidents and problems - ensuring your tickets are resolved to the end user’s satisfaction. Work across several infrastructure technologies - compute, storage, cloud, remote ...

MySQL, etc.) and web technologies (HTML, CSS, JavaScript). • Proficiency in using support tools, incident ticketing systems, and knowledge base platforms to agreed SLA’s • Excellent analytical and problem-solving skills, with a keen attention to detail. • Outstanding communication and interpersonal skills, with the ability to effectively interact with diverse ...

speak with candidates with 2+years broad IT experience doing L1, ideally in an MSP environment. Your Responsabilities: Manage all Incidents and service requests within SLA Log Incidents and Requests accurately in the PSA Tool (Autotask) Resolve technical problems with software applications or network systems Record all actions, updates and time ...

experience, customer service delivery, help desk/support center roles, or administrative functions. 3+ years system support experience with customer service delivery and SLA responsibilities. 3+ years’ experience in procurement or vendor management, outsourcing, or consulting is beneficial. Experience with ticket management platforms (e.g., ServiceNow, Salesforce) and analytical/reporting ...

across Windows, Office 365, Azure, networks, and cloud platforms Assist with project work such as migrations, deployments, and upgrades Maintain detailed documentation and ensure SLA targets are met Deliver excellent service with a proactive and consultative approach Requirements: Previous MSP experience is essential, with strong problem-solving skills ...

healing routines for recurring problems. 4. Monitoring & Reporting Implement and maintain Azure Monitor/Application Insights/Log Analytics dashboards for: Environment uptime & performance SLA compliance & error budget tracking Incident trends and recurring issue analysis Provide regular reliability reports and improvement recommendations to stakeholders. 5. Continuous Improvement & Knowledge Sharing Feed ...

admin teams (UK, Europe, US, APAC), driving performance through daily oversight, workflow management, and coaching. Oversee day-to-day operations including allocation of workload, SLA adherence, and prioritization of onboarding tasks across global regions. Monitor team productivity and output through daily dashboards and performance metrics, ensuring service standards/deadlines ...

working in a customer-facing support role You can communicate technical information clearly to both technical and non-technical users You thrive in an SLA-driven, fast-paced support environment What's on Offer Salary in the region of £48,000 Additional compensation for on-call duties Hybrid working model ...

procedures Monitor application health and performance, proactively resolving issues Manage user access controls and support security audits Respond to incidents and service requests within SLA targets Support application deployments, integrations, and configuration changes Maintain documentation, runbooks, and support knowledge base articles Identify opportunities for automation and process optimisation Track ...

junior engineers Support pre-sales with solution design, surveys, and technical input Onboard new clients and ensure smooth handover to support teams Ensure SLA commitments and service quality are met Participate in out-of-hours support rota (optional) Required Experience 3+ years' experience in an MSP or IT consultancy environment ...

relevant Timesheet data accurately and efficiently. Supporting ad hoc external client billing (invoicing)/timesheets. Respond/resolve queries in line with company SLA’s timescales. Assisting the Senior/Principal Contract Administrators for EMEA. Calculating and managing key payments to our IT Contractors. Recruitment onboarding, compliance & right-to-work ...

Providing support to users on software platforms supported by the Messaging team Resolving incidents relating to messaging services in accordance with the Messaging Service Level Agreement and escalating where appropriate Being a technical escalation contact for enquiries and issues related to messaging services from users, more junior team members ...

keep clients reassured. What You Bring MSP Experience: You must have previous experience working within a Managed Service Provider. You understand the pace, the SLA structures, and the multi-client environment. Technical Literacy: While you won't be configuring servers daily, you need a broad technical understanding of Microsoft ...