1 to 25 of 470 Remote Service Delivery Jobs

Description Service Architect Location: Farnborough, with flexibility to work from home dependent on business demands We're ready for you to unleash your potential! The Role: The Service Architect is part of the Service Management team which provides consistent & efficient Service Design, Service Transition, Operational … Service Delivery and Continual Service Improvement to Leidos customers. The primary objective of the Service Architect is to use the Leidos product set as well as industry frameworks (ITIL, SecDevOps etc.) to design services that are user-centric. As the Service Architect you will be … responsible for the delivery of cost-effective service solutions that achieve customer requirements, meet mission needs and which can be fully integrated with the customer's service eco-system. What will I be doing? The Service Architect will be responsible for varied deliverables across the Programme More ❯

Service Delivery Manager - User Experience & Improvement (FTC) - Hybrid Job Title : Service Delivery Manager - User Experience & Improvement (Fixed Term Contract) Location : Peterborough (Hybrid) Contract: F ixed term contract until the end of September, 37.5 hrs per week Are you passionate about delivering exceptional IT service experiences … and driving meaningful improvement through collaboration and insight? Do you thrive on using data to enhance user satisfaction and streamline service performance? We’re looking for a proactive and people-focused Service Delivery Manager – User Experience & Improvement to join our team on a 6-month fixed-term … contract. You’ll work across teams to identify service pain points, manage escalations, and champion continuous improvement—ensuring our IT services align with user needs and deliver real value to the business. What you\\\'ll be doing: Act as a key point of contact for IT service delivery More ❯

Role - Service Delivery Manager Location - Fully Remote (Must be UK based) About the Role My client is looking for an experienced and proactive Service Delivery Manager to join their team and take ownership of delivering exceptional service to their clients. This role is ideal for … someone with a strong background in service management within an eCommerce environment, particularly with Shopify expertise. The successful candidate will be responsible for ensuring services are delivered on time, within budget, and to a high standard, while fostering strong client relationships. You'll work closely with internal teams, manage … escalations, and play a key role in driving continuous service improvements. Key Responsibilities Service Delivery Management : Oversee and ensure services are delivered in line with agreed SLAs and client expectations. Client Relationship Management : Build trusted relationships with key client stakeholders to understand their needs and enhance service More ❯

Service Delivery Director (High Performance Computing/HPC) - Fully remote £80,000 - £100,000 + bonus + health/life/income insurance This is a great opportunity for an IT infrastructure focused Service Delivery Director/Technical Services Director with a strong Linux background to … join a leading technical consultancy, helping to lead the delivery of HPC related managed services and projects. Due to significant expansion into the USA, this role will be working closely with a US based team and therefore will need to be willing to work mainly to US east coast … time zones (typically starting at 13:00 and finishing at 22:00). It would suit someone with a background in managed service delivery, with significant experience helping external customers in the delivery of complex technical services. The Service Delivery Director will have a range More ❯

Who we're looking for Overall ownership & accountability for the management and successful delivery of contracted services, across a wide range of customers. The role is responsible for ensuring all IT & related services meet contracted specifications across the full-service lifecycle. Client relationship building is crucial in this … role; building & maintaining strong customer relationships is key to delivering exceptional service for new & existing customers. You will act as the central point of contact for service delivery for your aligned accounts, focusing on customer experience and driving satisfaction. What you'll be delivering Build, own, and … manage strong client relationships, acting as the primary point of contact for service delivery. Own and manage the delivery of services in line with contracted service levels, ensuring performance and compliance with all obligations. Lead regular, structured service review meetings with clients, including the production and More ❯

The Role & Key Responsibilities Job Title Service Delivery Manager - User Experience & Improvement (Fixed Term Contract) Location Peterborough (Hybrid) Contract Fixed term contract until the end of September, 37.5 hrs per week Are you passionate about delivering exceptional IT service experiences and driving meaningful improvement through collaboration and … insight? Do you thrive on using data to enhance user satisfaction and streamline service performance? We're looking for a proactive and people-focused Service Delivery Manager - User Experience & Improvement to join our team on a 6-month fixed-term contract. You'll work across teams to … identify service pain points, manage escalations, and champion continuous improvement-ensuring our IT services align with user needs and deliver real value to the business. What you'll be doing: Act as a key point of contact for IT service delivery, ensuring user needs are understood and More ❯

The Role & Key Responsibilities Job Title: Service Delivery Manager - User Experience & Improvement (6 Month FTC) Location: Peterborough (Hybrid) Contract: Six month fixed term contract, 37.5 hrs per week Are you passionate about delivering exceptional IT service experiences and driving meaningful improvement through collaboration and insight? Do you … thrive on using data to enhance user satisfaction and streamline service performance? We're looking for a proactive and people-focused Service Delivery Manager - User Experience & Improvement to join our team on a 6-month fixed-term contract. You'll work across teams to identify service … with user needs and deliver real value to the business. What you'll be doing: Act as a key point of contact for IT service delivery, ensuring user needs are understood and addressed effectively. Monitor service performance data, including SLAs and customer satisfaction metrics, identifying trends and More ❯

Role Overview: We are seeking a proactive and results-driven Service Delivery Manager to join our dynamic team. This role is pivotal in shaping and enhancing our service delivery framework to ensure that we meet and exceed our customers' expectations. You will be a key point … of contact for customers and third-party providers, ensuring seamless communication, service quality, and continuous improvement. The role will involve managing service delivery processes, creating and updating policies, and designing key performance metrics to measure success. Key Responsibilities: Customer & Supplier Relationship Management: Foster and maintain strong, positive … relationships with key customers and suppliers, ensuring alignment with business objectives and high levels of customer satisfaction. Customer Feedback and Service Improvement: Analyse customer feedback to identify areas for service improvement, collaborating with cross-functional teams to implement changes that enhance Pelion's offerings. Service Reviews: Host More ❯

IT SERVICE DELIVERY MANAGER DARTFORD CIRCA 55000 IMMEDIATE START Bridge Recruitment are proud to have partnered with this high-profile organisation who are seeking to recruit an IT SERVICE DELIVERY MANAGER to join their expanding team. This Company is a business to business and systems development … and infrastructure systems for organisations. They have been rated as a world leader in data governance application software. THE OPPORTUNITY Seeking an experienced IT SERVICE DELIVERY MANAGER who will be responsible for owning the end-to-end operational services for the business portfolio as well as acting as … a primary interface with key strategic accounts. As IT SERVICE DELIVERY MANAGER you will be responsible for planning and directing daily operational activities within the service delivery teams. Additional responsibilities will include: Act as the main contact for key stakeholders across strategic accounts Undertake customer operational More ❯

IT SERVICE DELIVERY MANAGER DARTFORD CIRCA £55000 IMMEDIATE START Bridge Recruitment are proud to have partnered with this high-profile organisation who are seeking to recruit an IT SERVICE DELIVERY MANAGER to join their expanding team. This Company is a business to business and systems development … and infrastructure systems for organisations. They have been rated as a world leader in data governance application software. THE OPPORTUNITY Seeking an experienced IT SERVICE DELIVERY MANAGER who will be responsible for owning the end-to-end operational services for the business portfolio as well as acting as … a primary interface with key strategic accounts. As IT SERVICE DELIVERY MANAGER you will be responsible for planning and directing daily operational activities within the service delivery teams. Additional responsibilities will include: Act as the main contact for key stakeholders across strategic accounts Undertake customer operational More ❯

Senior IT Service Delivery Manager Permanent Leeds/Hybrid Working The Senior IT Service Delivery Manager is responsible for overseeing the delivery of IT services to the wider organisation. The primary role involves managing the day-to-day operations of IT service delivery - both in house delivery and services provided by third-party suppliers - ensuring that services are delivered efficiently, effectively, and according to agreed-upon service levels or key performance indicators (KPIs). This role is critical to ensuring the seamless operation, continuous improvement, and strategic alignment of IT … services with business objectives Service Delivery/Leadership Negotiating and defining SLAs and KPIs with clients or internal stakeholders, and ensuring that these are met or exceeded Overseeing and assurance of the operation of the Infrastructure & Operations team - which involves handling incident management, request fulfilment, change, problem & service More ❯

Service Delivery Security Manager – 106879 Base Location: Hybrid/UK based (core office in London) plus network of 20 offices nationally: www.kpmg88careers.co.uk/experienced-professional/#LeBlender.OfficeLocations The KPMG EWT function is a cornerstone of our business. We do work that matters to our local business and communities … technical innovation and adoption of cutting-edge solutions across the UK. Working on complex engagements in enterprise technology this team is responsible for the delivery of cutting-edge technical solutions and trusted to get it right first time. KPMG is one of the world's largest and most respected … regulatory upheaval. We've proudly stood beside the institutions and businesses which make the UK what it is. Why join KPMG EWT as a Service Delivery Security Manager? The Service Delivery Security Manager role is in the KPMG UK Information Security function and reports directly to More ❯

Service Delivery Director (High Performance Computing/HPC) - Fully remote This is a great opportunity for an IT infrastructure focused Service Delivery Director/Technical Services Director with a strong Linux background to join a leading technical consultancy, helping to lead the delivery of HPC … east coast time zones (typically starting at 13:00 and finishing at 22:00). It would suit someone with a background in managed service delivery, with significant experience helping external customers in the delivery of complex technical services. Responsibilities: Identifying opportunities for service enhancements Team … management including driving recruitment Planning resources and projects Ideal Skills/Experience: A background in managed service delivery Experience of Linux infrastructure systems management Excellent leadership skills Service metrics and ITIL A technical degree would be beneficial High performance computing experience would be beneficial but is not More ❯

complex and challenging contractual performance on behalf of the NHSBSA. You will drive value and efficiencies, embed transformational change and look to continuously improve service provision, performance and customer experience. We're committed to being a flexible employer and are currently hybrid working. The office base for this role … in Newcastle on Thursday 5th and Friday 6th June. What do we offer ? 27 days annual leave, rising to 29 days after five years' service and 33 days after ten years' service + public holidays Excellent pension, 23.7% employer contribution Flexible working Active wellbeing and inclusion networks NHS … teams and stakeholders to deliver impact. Provide strategic, technical and professional expertise to deliver a complex commercial and estates agenda. Drive business development and service improvement opportunities through commercially maximising emerging technology, digital user interfaces and utilising data, to meet user needs of rapidly developing and complex national business More ❯

a hybrid role with 2 days working from home weekly paying £39,812 per annum plus good benefits. Reporting to the Head of IT Service Delivery, the college is seeking an IT Asset Manager who will be responsible for the management, direction and delivery of IT software … to IT risk management, internal audit and improvement plans related to these areas. The IT Asset Manager will work closely with the DevOps and Service Delivery teams to drive the maturity of the Colleges IT services for asset, risk and audit management. The post holder will also work … is in place to protect College data assets, to include storage, retention and deletion policy compliance. Key Duties and Responsibilities: Ensure the provision and delivery of high quality and cost-effective services aligned to teaching and learning objectives. Promote and support innovative ways of achieving the college's service More ❯

There is an office expectation 4 days a week, and one day WFH. SThree are pleased to announce an exciting new opportunity for a Service Delivery Engineer to join our excellent team, based in Bank, London. The Service Delivery Engineer provides 1st and 2nd line Support … support for all IT products and services. Proactively taking ownership of Technology Support issues as they relate to specific sites as defined by the Service Delivery Manager. Answer inbound calls, live chat, and self-service requests; document, prioritise, assign, track and respond to incidents and requests in … that Group Technology understands the customers’ needs, and that the customers understand Group Technology’s plans Identify opportunities to improve the knowledge within the Service Delivery Team to increase the rate of first contact resolution Ownership of asset management process in region (complying with group wide approach). More ❯

There is an office expectation 4 days a week, and one day WFH. SThree are pleased to announce an exciting new opportunity for a Service Delivery Engineer to join our excellent team, based in Bank, London. The Service Delivery Engineer provides 1st and 2nd line Support … support for all IT products and services. Proactively taking ownership of Technology Support issues as they relate to specific sites as defined by the Service Delivery Manager. Answer inbound calls, live chat, and self-service requests; document, prioritise, assign, track and respond to incidents and requests in … that Group Technology understands the customers’ needs, and that the customers understand Group Technology’s plans Identify opportunities to improve the knowledge within the Service Delivery Team to increase the rate of first contact resolution Ownership of asset management process in region (complying with group wide approach). More ❯

Service Delivery Associate – Northampton (Hybrid) Up to £28,000 + Benefits This is a customer-facing, entry level service delivery role with an IT solutions provider. As a Service Delivery Associate, you’ll be the first point of contact for a range of client … service requests and queries. You’ll manage a shared inbox, respond to enquiries, track service performance, and collaborate with internal teams to resolve issues efficiently. Alongside day-to-day support, you’ll help maintain service documentation, contribute to reporting, and play a part in ongoing service … training and mentoring programme to support long-term progression. What we’re looking for: 1–2 years’ experience in a client-facing or customer service role (ideally in IT or a related sector) Strong communication skills and a professional, solutions-focused approach Good working knowledge of Microsoft Office tools More ❯

Service Delivery Team Lead – 12-Month Fixed-Term Contract Location: Hull – Hybrid/Flexible Working Fixed Term Contract: 12 Months (Maternity Cover) We’re looking for an experienced Service Delivery Lead to join a forward-thinking and innovative organisation. This is an excellent opportunity to step … into a leadership role, ensuring the seamless delivery of SaaS-based products and providing best-in-class customer support. If you thrive in a dynamic environment, are passionate about service excellence, and enjoy driving operational improvements, this could be the perfect opportunity for you. What You’ll Be … Doing: ✅ Overseeing the Product & Service Desk teams , ensuring optimal performance and team wellbeing ✅ Leading the delivery and development of SaaS product roadmaps, ensuring alignment with business strategy ✅ Managing service desk operations, including incident resolution and change requests ✅ Driving data-led decision-making by refining operational metrics, KPIs More ❯

following disciplines product, project, or portfolio management & program management 3+ years of hands-on experience working as IT Infrastructure Engineer Strong understanding of Agile delivery methods Experienced managing complex, multiyear Global projects Relevant experience working with 3rd party vendors to deliver results A background in Property and Casualty Insurance … analyze, and interpret the voice of the customer through a variety of data sources Overcome internal barriers and negotiate resource constraints to produce successful service management initiatives Make decisions in a fast-paced, deadline-driven, and rapidly changing environment Establish credibility, influence, and effective working relationships with peers and … Deeply understand the business case for proposed services and initiatives in assigned business segment, including cost/benefit estimates, trends, competitive and risk analysis, service industry best practices, and product development timelines Partner with business and technical teams to plan and prioritize service delivery release and specific More ❯

working from eight offices across the world (London, New York, Los Angeles, Miami, Kansas City, Paris, Bern and Melbourne) who work cross-region to service our expanding international client base. See here for some examples of our work. Role Profile: This role will be part of our global Technology … Operations team, and based in our London office. As a Service Delivery Manager you will play a vital role in ensuring colleagues and clients get the best possible Technology experience by applying ITSM knowledge and good practice while influencing the technical teams to remain customer and service focused. This role is an excellent opportunity to further build on your Service Management experience, where you'll be able to shape the service strategy for internal Workplace Technology, taking ownership of incident and problem management, driving proactive support, fostering a culture of continual improvement and managing More ❯

Department: Delivery Location: Home based, UK Reports to: Apprenticeships Director Hours: 37.5 per week Contract type : Fixed Term, 12 months Salary: (Depending on experience) Role Overview The Service Delivery Manager is responsible for overseeing the performance and success of a learner occupancy of 500+ learners, ensuring timely … and Data Mentors, each responsible for a caseload of learners, providing strategic oversight and driving interventions when learners require additional support. In addition, the Service Delivery Manager plays a crucial role in liaising with employer partners, addressing challenges that may impact learner progression, and working closely with Accounts … of issues impacting learner success. Provide rapid response and solutions to internal escalations, working across departments to resolve concerns effectively. Strategic & Operational Leadership Ensure service delivery meets agreed SLAs and proactively contribute to improving processes and outcomes. Champion a culture of continuous improvement, identifying, leading, and guiding internal More ❯

Department: Delivery Location: Home based, UK (with occasional travel to our London office) Reports to: Apprenticeships Director Hours: 37.5 per week Contract type: Fixed Term, 12 months Salary: (Depending on experience) Role Overview The Service Delivery Manager is responsible for overseeing the performance and success of a … and Data Mentors, each responsible for a caseload of learners, providing strategic oversight and driving interventions when learners require additional support. In addition, the Service Delivery Manager plays a crucial role in liaising with employer partners, addressing challenges that may impact learner progression, and working closely with Accounts … of issues impacting learner success. Provide rapid response and solutions to internal escalations, working across departments to resolve concerns effectively. Strategic & Operational Leadership Ensure service delivery meets agreed SLAs and proactively contribute to improving processes and outcomes. Champion a culture of continuous improvement, identifying, leading, and guiding internal More ❯

Service Vertical Lead - Apprenticeships (Service Delivery) Location: Home Based/Hybrid with travel required as per customer/internal requirements FIXED TERM CONTRACT - 12 Months About the role: As a Service Vertical Lead within the Apprenticeships Service Delivery function, you will be responsible for … performance managing and developing team members, ensuring they are equipped with the necessary skills and support to meet performance targets and service level agreements (SLAs). By fostering a collaborative and proactive environment, you will drive Service Delivery success, leading on the implementation of contracts, customer projects … and reporting requirements. You will drive Service performance across complex escalations, leading on customer and internal enhancements whilst maintaining strong relationships across QA to support overall objectives. Key Responsibilities: Act as a senior strategic advisor, building and maintaining strong, trust-based relationships with senior stakeholders across QA sectors, aligning More ❯

we want a life-long partnership, a company our clients and people can rely on. The role Natilik's Managed Services are delivered by Service Delivery Managers (SDM) who play a pivotal role in the management and services our clients receive. The SDM acts as a conduit within … Natilik ensuring all contracted deliverables are scheduled and met within the service levels agreed. They are primarily responsible for all reporting output along with providing service level reviews, and they're the primary escalation point for support and service-related issues. This person will need to be … highly motivated and client centric. On a day to day basis, the Service Delivery Manager will Act as a client's representative internally, as well as a single point of contact for the delivery of all contracted offerings. Ensure all contracted deliverables are scheduled within the service More ❯