51 to 75 of 270 Remote Service Delivery Jobs

Operational Services, and Digital Corporate and Shared Services. These roles are central to building sustainable in-house expertise that supports the management, development and delivery of digital solutions across the transport network. As the Senior Service Delivery Manager for MIDAS (Motorway Incident Detection and Automatic Signalling … supporting operational decision-making within Regional Control Centres and contributing to safer, smoother and more reliable journeys for road users. You will lead the delivery and optimisation of this nationally significant service, ensuring performance, availability and customer outcomes remain at the forefront of service management activities. Working ...

trusted to lead supplier conversations, challenge performance constructively and bring the right people together when issues need resolving. Alongside managing day-to-day delivery, youll identify opportunities to improve services, increase efficiency and make better use of automation and AI. What youll be doing: Taking ownership of supplier … partner performance across an account or portfolio of accounts. Monitoring delivery against contractual obligations, SLAs, KPIs and customer commitments. Chairing regular operational service reviews with suppliers and agreeing clear improvement actions. Acting as the primary operational escalation point for supplier performance issues, service failures and customer-impacting ...

engineering services are secure, resilient, scalable, cost-effective and aligned to business strategy. The role enables business agility through cloud adoption, automation, secure software delivery, platform engineering and the migration and modernisation of Operating Company technology estates. It works in partnership with Enterprise Architecture, Cyber Security, Product Engineering, Service Delivery and the FinOps Lead to define standards, manage risk and optimise cloud run costs. A key part of the role is ownership of strategic engagement with Cloud Service Providers, Managed Service Partners, systems integrators and specialist third-party partners, ensuring that services, roadmaps, commercials ...

role We are looking for a highly organised and proactive Service Transition Manager to join our Service Management team within the Digital, Data and Technology (DDaT) department at Natural Resources Wales (NRW) This pivotal role will lead the end-to-end transition of digital projects into live operational … play a critical part in ensuring that new or enhanced digital services are delivered smoothly, effectively, and with long-term sustainability in mind. As Service Transition Manager, you will work closely with project and product teams, within DDaT and across the wider organisation, to coordinate the service acceptance ...

role We are looking for a highly organised and proactive Service Transition Manager to join our Service Management team within the Digital, Data and Technology (DDaT) department at Natural Resources Wales (NRW) This pivotal role will lead the end-to-end transition of digital projects into live operational … play a critical part in ensuring that new or enhanced digital services are delivered smoothly, effectively, and with long-term sustainability in mind. As Service Transition Manager, you will work closely with project and product teams, within DDaT and across the wider organisation, to coordinate the service acceptance ...

role We are looking for a highly organised and proactive Service Transition Manager to join our Service Management team within the Digital, Data and Technology (DDaT) department at Natural Resources Wales (NRW) This pivotal role will lead the end-to-end transition of digital projects into live operational … play a critical part in ensuring that new or enhanced digital services are delivered smoothly, effectively, and with long-term sustainability in mind. As Service Transition Manager, you will work closely with project and product teams, within DDaT and across the wider organisation, to coordinate the service acceptance ...

1071316Category: Technology and ITLocation: Manchester, Lancashire, United KingdomPosted: 2026-11-04Closes: 2026-11-11Lead Service Analyst – Networks Up to 48,000 plus great benefits (Work Level 6A) Manchester city centre - in this role you’ll work in a hybrid way splitting your time between home … ways of working so we can deliver even better services for our Co-op, our colleagues, members and customers.We're looking for a Lead Service Analyst to join our Technology team and help us deliver reliable, high-performing services that support colleagues, customers and members across our Co-op. ...

foster them, it's deeply embedded within our DNA. Invest in us and we'll invest in you!. Job DescriptionOur ASPIRE Global Service Centre is the central hub of our Service Management operations. Beyond a traditional Service Desk, it stands as the central authority and shared … service delivery hub, orchestrating all operational workflows, processes, procedures, and tooling. It's a core delivery component of the Version 1 ASPIRE Managed Services offering that places AI, continuous improvement and business innovation at the heart of everything Version 1 does. With a focus on supporting self ...

ServiceNow, Chatbot and ops excellence experience to join the team for an initital 6-month contract. Experience Experience across project and programme management and service delivery, including delivering AI-enabled, digital or technology transformation services Operational Excellence experience Ability to articulate and document technology operations in detail Experience … knowledge of end-to-end technology programme delivery, including recognised project methodologies (e.g. Agile/Scrum, PRINCE2 or PMP), service management, budgeting and people management, ideally spanning AI, data and cloud platforms Experience with ServiceNow and Moveworks is highly desirable. Ability to enable changes in operational processes ...

looking for the opportunity to build your own pipeline, secure new logos, and join a global organisation with a strong reputation across IT support, service desk and service management solutions? This is an excellent opportunity to join a market-leading IT services organisation in a predominantly new-business … building lasting relationships with senior decision-makers and managing the sales process from initial engagement through to close. Working closely with technical and service delivery teams, you'll develop tailored solutions centred around outsourced Service Desk, IT Support and End User Support services. Following successful onboarding ...

established, technology-led business. This is a hands-on role combining advanced IT support, endpoint management, cloud application administration, identity and access management, service management and workplace technology. You will act as an escalation point for complex technical issues, take ownership of the device lifecycle and work closely with … administering cloud-based platforms, automating repetitive tasks and delivering excellent support to both office-based and remote colleagues. Key Responsibilities 1. IT Support and Service Delivery Act as an escalation point for complex incidents and service requests, taking ownership through to resolution within agreed SLAs. Triage, prioritise ...

creative and innovative? Are you customer and solution oriented? Are you prepared to re-think Information Management services? A vacancy for a Service Delivery Manager, UK - National Messaging has arisen within Airbus Defence and Space in Stevenage or Portsmouth to join our Digital team. We deliver the expertise … support processes that include incident, problem, change, configuration, and event management with a proven user-centric approach to business operation You will ensure that service agreements with the provider are observed and concluded. You will analyse service KPIs (Key Performance Indicators) and user feedback to propose and implement ...

Service Delivery Manager Location: Ringwood, Hampshire + Hybrid home working (non-contractual) Salary: £50,000 - £55,000 + Benefits + Company Profit Share Hours: 37.5 hours per week The Role As a key member of the management team and joint head of the Support Department, you will provide ...

ideal for someone with strong GDS and User-Centred Design (UCD) experience who can independently plan and deliver research activities that drive better service outcomes. You'll work closely with designers, product managers, business analysts and delivery teams to ensure user needs remain at the heart of decision … making throughout the delivery lifecycle. Key Responsibilities Plan, conduct and analyse user research across various stages of service delivery Apply a range of qualitative and quantitative research methods to generate actionable insights Work collaboratively within multidisciplinary Agile teams Present findings and recommendations to stakeholders in a clear ...

Analyst to join our growing Employee Experience and HR practice with a focus on the UK public sector. This role supports the design and delivery of HR Service Delivery solutions on the ServiceNow platform, helping organisations improve HR operations, streamline workflows and enhance employee experiences. You will … work closely with business stakeholders, delivery teams and customer representatives to capture requirements, map processes and support the delivery of ServiceNow HRSD capabilities such as case management, employee portals, knowledge management and HR services. This is not a hands-on configuration or development role. Instead, you will ...

LGBTQ+ business community. Please do not contact the recruiter directly. Job Description The role This is a multi-faceted role within the IT Service Management team. Working within the Service Design team of the Service Management department, this role is responsible for the acceptance … services offered by IT to the Firm, including all documentation and knowledge, performance standards (and related measurements) and costs, thus providing a foundation for Service Level Management. Additionally, this role may require liaising with non-IT teams using the ServiceNow Service Management Tool to advise on tool introduction ...

data. Superpowered by creativity and design. All underpinned by technology created with purpose. YOUR ROLE As a Workday Senior Consultant, you will support the delivery of Workday-enabled HR transformation programmes within our Employee Experience & HR team. You will help clients improve HR processes, employee experiences and service delivery through business analysis, solution design, implementation support and strategic advisory services. Working alongside HR, business and technology stakeholders, you will help organisations maximise the value of their Workday investment across areas such as HCM, Talent, Learning, Journeys, Reporting and Employee Experience. In this role you will: Conduct ...

role in delivering the reliable technology experiences our customers expect. Reporting to the 2nd Line Support Team Leader, you will handle escalations from the Service Desk and be responsible for the creation and standardisation of automated tasks as well as the formalisation of procedures for the Service Desk … involve? Responsible for 2nd line support, both in person and remotely via MS Teams, phone and remote access tools Identifying areas for improvement within Service Delivery Team via automation and standardisation Help to plan and execute project work within Technology Services Maintain documentation and educate the Service ...

consultative platform advisor who steps into complex client environments to create clarity, structure, and trust. In this role, you will lead the delivery of contracted GRC engagements, including Internal Audit, Enterprise Risk Management, Controls Management, and Compliance reporting. As our GRC solution enters its next generation, you will leverage … MCPs) to streamline technical execution, allowing you to focus on high-value business advisory, client engagement, and solution health. What You'll DoDrive GRC Delivery: Own and execute direct service delivery for GRC customer and partner engagements across the EMEA region, ensuring projects move smoothly from scoping ...

+ Bonus + Benefits Most ServiceNow hiring focuses on the platform. This role is different. We're looking for someone who understands how customer service organisations actually work. Someone who can walk into a business, understand the challenges their customer-facing teams are experiencing, and help design a better … real focus is on customer transformation. Working with a major transformation consultancy, you'll help clients rethink how they manage customer interactions, case handling, service delivery and operational performance, whilst shaping how ServiceNow supports those ambitions. The Opportunity ServiceNow's Customer Workflows proposition is growing rapidly, and organisations ...

+ Bonus + Benefits Most ServiceNow hiring focuses on the platform. This role is different. We're looking for someone who understands how customer service organisations actually work. Someone who can walk into a business, understand the challenges their customer-facing teams are experiencing, and help design a better … real focus is on customer transformation. Working with a major transformation consultancy, you'll help clients rethink how they manage customer interactions, case handling, service delivery and operational performance, whilst shaping how ServiceNow supports those ambitions. The Opportunity ServiceNow's Customer Workflows proposition is growing rapidly, and organisations ...

future of digital health and care across Cornwall and the Isles of Scilly.This is a rare opportunity to lead a large complex technology service at a pivotal point in our digital transformation. Working across organisational boundaries, you will help ensure that our technology is resilient, responsive and focused … improving care for the people and communities we serve.About Cornwall IT ServicesCornwall IT Services is a shared digital technology and information service employing over 250 people and managing annual budgets exceeding 10 million in revenue and 5 million in capital investment.The service supports a diverse health and care ...

your skills and build a long-term career in this specialist area. We're particularly interested in candidates with a background in IT Support, Service Desk, Desktop Support, IT Operations or IT Service Delivery within a law firm, who have a good understanding of legal IT environments … appropriate teams. Learning and developing ITIL Release Management processes and best practices. What are we looking for? Experience working in IT Support, Service Desk, Desktop Support or IT Service Delivery, ideally within a law firm. A good understanding of Microsoft 365, Windows and general IT infrastructure. Familiarity ...

strategy. You will take ownership of the technology strategy and roadmap, while providing leadership across technology architecture, cyber security, operational resilience, IT service delivery, technology-enabled change and supplier management. This is a broad role suited to someone who can combine strategic technology leadership with strong operational delivery … change or complex transformation projects. • Strong experience of cyber security risk management, including risk assessment, mitigation and incident response. • Leadership of IT operations/service delivery, with a strong focus on resilience, service quality and user experience. • Experience managing technology suppliers, procurement/tender processes, contracts ...

future of digital health and care across Cornwall and the Isles of Scilly. This is a rare opportunity to lead a large complex technology service at a pivotal point in our digital transformation. Working across organisational boundaries, you will help ensure that our technology is resilient, responsive and focused … improving care for the people and communities we serve. About Cornwall IT Services Cornwall IT Services is a shared digital technology and information service employing over 250 people and managing annual budgets exceeding £10 million in revenue and £5 million in capital investment. The service supports a diverse ...