26 to 50 of 225 Remote Service Delivery Jobs

workplace technologies, combined with excellent stakeholder management, communication, and team leadership skills. The role plays a critical part in ensuring the day-to-day delivery of reliable, secure, and high-quality digital workplace services while embedding agile ways of working and continuous service improvement. The Digital Workplace Team … Leader sits within the Digital Workplace Service Delivery function and reports directly to the Digital Workplace Service Delivery Manager. You will be responsible for leading, coaching, and developing the UK-based Digital Workplace engineers, ensuring delivery aligns to agreed priorities, service standards, and sprint ...

workplace technologies, combined with excellent stakeholder management, communication, and team leadership skills. The role plays a critical part in ensuring the day-to-day delivery of reliable, secure, and high-quality digital workplace services while embedding agile ways of working and continuous service improvement. The Digital Workplace Team … Leader sits within the Digital Workplace Service Delivery function and reports directly to the Digital Workplace Service Delivery Manager. You will be responsible for leading, coaching, and developing the UK-based Digital Workplace engineers, ensuring delivery aligns to agreed priorities, service standards, and sprint ...

recruit a technical Product Owner/Domain Lead with a focus on SAP ECC 6.0 HCM and Payroll. Working within the SAP ERP Service Delivery Team (SDT) & reporting to the ERP Service Delivery Manager, the Product Owner will work closely with the organisations SAP ERP preferred … solutions to the HR & Payroll teams whilst effectively managing stakeholder expectations through refining & prioritising workload backlog. Providing evaluation & approvals of SAP ERP HR & Payroll Service Pack releases & SAP ERP note applications, progressing with relevant internal & external parties co-ordinating planned release cycles where applicable. Evaluating business change requests & fully ...

Head of Service Management About the Project Transport for London (TfL) has awarded Indra a long‐term contract to operate, develop, enhance and expand ticketing and access control systems across London’s transport network through to 2034, with extension options to 2039. This programme covers the maintenance, operation … network that includes more than 8,500 buses, nearly 400 Underground stations, around 300 rail stations, 4,000 Oyster Card outlets, seven customer service centres and 24 river boat boarding points. Drawing on over 30 years of experience in urban public transport solutions, Indra will manage and evolve ...

play a key leadership role in delivering secure, resilient, and high-performing IT services across a large organisation. This position combines technical leadership, service delivery, and strategic planning , making it ideal for a senior IT professional who can shape architecture, drive standards, and lead continuous improvement across infrastructure … live within a commutable distance of Hampshire and have full UK right to work. Key Skills & Experience Proven experience within an ICT support and service delivery environment Strong understanding of IT governance, change management, and frameworks such as ITIL v4 Solid knowledge of system integration principles and software ...

title Customer Helpdesk Team Leader Function Customer Service Management Location Ripponden Office/Hybrid Reports to Customer Service Manager Responsible for staff TBC About our business JLA is a mission critical infrastructure solutions business offering services Laundry, Catering, Heating, Fire Safety, Infection Control and Air Conditioning. The company … offers an end-to-end, on premise, machine supply and breakdown service proposition under the name Total Care, and additional products and services. JLA is driven by a world class Sales & Marketing engine, owns and maintains all assets, and has an efficient on-site operations team working with daily ...

home with the opportunity to be office based should you prefer, or if business needs require it. 27 days leave (increasing with length of service) plus 8 bank holidays. Opportunities for development Active wellbeing and inclusion networks Excellent pension Various salary sacrifice schemes Employee Assistance programme, offering free … senior subject matter expert for all M365-related matters and technical decisions Translate business needs into scalable, secure technical solutions Monitor service health, performance and compliance, driving improvements where needed Build strong relationships with internal teams, stakeholders and external suppliers Lead on service improvements, innovation workshops and major ...

Service Desk Support (1st Line Support) Swindon (Hybrid working) - 6-12 Month FTC Band C - £27,756 It's an exciting time to join UKSBS as we transform our business to be the leading UK public sector business service provider. About the Role: This role operates within …/Customer Support Services and supports the delivery of first line (Tier 1) service desk activities across a range of business systems and services. The role applies defined processes, tools and procedures to ensure timely and effective resolution of incidents and service requests, providing a high-quality ...

Service Desk Analyst Glasgow – Hybrid Competitive salary – 12-month FTC VIQU is working with a leading global professional services organisation to recruit a Service Desk Analyst to join their IT Service Desk function. This Service Desk role will focus on delivering hands-on technical support, incident … resolution, and service request fulfilment within a complex enterprise environment, ensuring high-quality IT service delivery across multiple locations. You will support day-to-day Service Desk operations, including troubleshooting, user support, device management, and remote working solutions, while contributing to service improvement ...

Lead Major Incident Manager is required for our government client who will be responsible for ensuring operational stability and delivering a high standard of service, by leading the major incident management response and processes. This role also oversees effective problem management activities whilst providing clear, insight driven reporting … identifying root causes and driving continuous improvement across the clients technology and IT estate. In addition, this role includes overall accountability for maintaining consistent service delivery and strong adherence to processes across the clients wide technology and operations function. You will also deliver a reporting and analysis function ...

This 6 month FTC IT Service Manager position sits within the Governance & Resilience function and is responsible for embedding and improving IT service management practices aligned to ITIL 4. The role focuses on strengthening governance, driving operational resilience, and ensuring controlled, measurable delivery across change, release … service management processes. Client Details Our client is a public sector financial institution that operates a large-scale, enterprise IT environment with a strong focus on governance, resilience, and continuous improvement. The IT Operations function includes Service Delivery, Platforms & Infrastructure, Information Security, and Governance & Resilience teams working ...

This 6 month FTC IT Service Manager position sits within the Governance & Resilience function and is responsible for embedding and improving IT service management practices aligned to ITIL 4. The role focuses on strengthening governance, driving operational resilience, and ensuring controlled, measurable delivery across change, release … service management processes. Client Details Our client is a public sector financial institution that operates a large-scale, enterprise IT environment with a strong focus on governance, resilience, and continuous improvement. The IT Operations function includes Service Delivery, Platforms & Infrastructure, Information Security, and Governance & Resilience teams working ...

Release Manager to join a high-profile government services environment. This role is responsible for leading change enablement activities, ensuring effective release coordination, managing service delivery risks, and driving continual service improvement across a complex IT estate. You will act as the process owner for Change Enablement … working closely with customers, technical teams, service managers, and senior stakeholders to ensure successful delivery of services while maintaining compliance with industry and government standards. Key Responsibilities Manage customer expectations and communicate service risks, dependencies, and impacts. Plan, coordinate, and oversee releases and associated interdependencies. Identify, assess ...

with the power of one of the worlds leading technology companies, giving our clients instant access to cutting-edge innovation backed by market-leading service operations! Curious about Apogee as a business? Skip the brochures - start a live conversation with our AI assistant and get the answers you need … instantly! * JOB DETAILS As a Customer Support & Planning Coordinator, you will be the heartbeat of service delivery - acting as the first point of contact for customers while coordinating field engineers to ensure every request is handled efficiently and professionally. This is not just a support role. ...

with the power of one of the worlds leading technology companies, giving our clients instant access to cutting-edge innovation backed by market-leading service operations! Curious about Apogee as a business? Skip the brochures - start a live conversation with our AI assistant and get the answers you need … instantly! * JOB DETAILS As a Customer Support & Planning Coordinator, you will be the heartbeat of service delivery - acting as the first point of contact for customers while coordinating field engineers to ensure every request is handled efficiently and professionally. This is not just a support role. ...

with the power of one of the worlds leading technology companies, giving our clients instant access to cutting-edge innovation backed by market-leading service operations! Curious about Apogee as a business? Skip the brochures - start a live conversation with our AI assistant and get the answers you need … instantly! * JOB DETAILS As a Customer Support & Planning Coordinator, you will be the heartbeat of service delivery - acting as the first point of contact for customers while coordinating field engineers to ensure every request is handled efficiently and professionally. This is not just a support role. ...

Enterprise Director – Delivery and Programs Glasgow (Hybrid) with some travel to client site. A bit about us At Gamma, we’re more than just a leader in Unified Communications as a Service (UCaaS) – we’re a dynamic, forward-thinking team revolutionizing the way businesses connect and communicate. … that celebrates inclusivity and fresh ideas. Who are we looking for? We’re looking for an experienced Enterprise Director to lead Gamma’s enterprise delivery organisation across program and project management, delivery operations, customer deployment and strategic portfolios. You’ll be accountable for delivering complex telecoms ...

Title: IT Service Management Analyst Location: Hybrid - Leeds Salary: Up to £45,000 + comprehensive benefits package Why Apply? Within a business showing continuous growth, you'll play a key role in strengthening established IT service delivery services across a complex enterprise environment. It'll offer … also supporting governance, compliance, and continuous improvement. You'll be working to recognised frameworks such as ITIL, ISO20000, and ISO27001. It suits an IT service management professional who thrives in high-impact situations and values structure, quality, and measurable outcomes. IT Service Management Analyst Responsibilities Manage the Major ...

operating model design, and play a key role in delivering IT and cross-functional transformation projects. Essential Criteria: Experience in IT operations, IT service delivery, or enterprise systems environments. Proven experience in IT transformation and/or transition projects, including: Assessment and feasibility, Solution or operating model design … Implementation and migration. Strong project delivery experience, supporting workstreams within transformation programmes. Understanding of enterprise applications, integrations, and IT service management (ITSM). Experience with GBS or Shared Services models is highly desirable. Strong analytical, problem-solving, and stakeholder engagement skills. Excellent communication skills both written and verbal ...

providers like BT, Atos, and Microsoft. Review and assess Statements of Work (SOWs) to ensure they align with contractual agreements, commercial terms, rates, and service commitments. Provide commercial challenge and scrutiny of supplier proposals to ensure value for money and alignment with business requirements. Monitor, track, and manage supplier … requests and proposals through approval and governance processes. Conduct supplier performance reviews against contracted obligations, service levels, and agreed deliverables. Manage and coordinate supplier performance escalations to ensure issues are resolved efficiently and appropriately. Ensure compliance with supplier governance frameworks, processes, and controls. Support contract lifecycle activities relating ...

Director of HR AI Tech & Transformation (GTM, Capability & Delivery) At Capgemini Invent, we believe difference drives change. As inventive transformation consultants, we blend our strategic, creative and scientific capabilities, collaborating closely with clients to deliver cutting-edge solutions. Join us to drive transformation tailored to our client's challenges … staying ahead of advances in employee‐experience tooling such as Viva, Copilot and Gemini, and helping clients understand how these developments reshape communication, knowledge, service delivery and the wider role of HR. Overseeing the delivery of complex HR technology engagements , ensuring solutions integrate effectively across Microsoft Teams ...

Executive Benefits Package The Opportunity We are seeking an experienced and commercially minded Chief Technology Officer (CTO) to lead the technical strategy, innovation and service development of a growing technology business. This is a hands-on leadership role requiring a blend of technical expertise, strategic thinking and commercial awareness. … will play a key role in shaping the future direction of the business, ensuring technology remains at the heart of service delivery, customer success and business growth. You will be responsible for driving technical excellence, developing high-performing teams and identifying opportunities to leverage emerging technologies to create ...

staying ahead of advances in employee‐experience tooling such as Viva, Copilot and Gemini, and helping clients understand how these developments reshape communication, knowledge, service delivery and the wider role of HR.Overseeing the delivery of complex HR technology engagements, ensuring solutions integrate effectively across Microsoft Teams, Google … state operating models, sets transformation methods, and builds clear business cases. Understands the shift to unified colleague experience platforms and the implications for HR service delivery, global processes, and language needs.Capgemini Invent DNA - Curious, collaborative, and comfortable challenging the status quo. Applies a human‐centred, design‐led approach ...

seeking an IT Service Desk Team Lead to join a well-established and forward-thinking organisation, leading a small but highly capable Service Desk team that provides critical support across a global business. This is an excellent opportunity for someone who enjoys balancing hands-on technical support with … people leadership and is looking to further develop their career within IT Service Management As IT Service Desk Team Lead, you'll play a key role in shaping the day-to-day IT support experience for colleagues across the organisation. You'll lead from the front, managing ...

Reporting directly to the Chief Operating Officer, the successful candidate will lead the strategic development of technology, digital transformation, cybersecurity, infrastructure, data governance, and service delivery across a multi‐site environment. The organisation is seeking an individual capable of operating both strategically and operationally – someone who can influence … senior leadership and governance level while also ensuring the delivery of a robust, secure, and high‐performing IT function that supports teaching, learning, operations, safeguarding, and engagement across the wider community. This appointment comes at an exciting stage of the organisation's evolution, with significant appetite for innovation, digital ...