176 to 200 of 241 Remote Service Management Jobs

Newcastle Strategic Solutions Limited is seeking an IT Service Delivery Manager to lead the evolution of our IT service management capability and drive operational excellence. The role requires unifying incident, problem, change and release management to deliver stable, reliable services and strong governance across technology … business teams. You will translate operational data into insights, build service reporting, identify trends and risks, and foster collaboration with technical teams, #J-18808-Ljbffr ...

some 3rd Line and Server support for those able or wishing to step up. You will be expected to: Take ownership of incidents and service requests, ensuring timely resolution Build hardware - laptops, tablets, phones, using Intune and Powershell. Support device management and application deployment using Intune Manage user … focused, adaptable, and comfortable working in a fast-changing setting Able to prioritise and manage multiple tasks Strong working knowledge of M365, Admin Centre Management for Teams, Exchange and Share Point, and Azure, Active Directory, Intune Understanding of ITIL or similar IT Service Management frameworks Please apply ...

Manager to lead and develop our outsourced Partner Desk operation across the EMEA region.(12-Month Fixed-Term Contract) This is not a traditional service management role. We're looking for someone with a strong background in growing sales through channel partners , ideally having progressed from … Sales EMEA, you'll own the relationship with our outsourced Partner Desk provider, ensuring they have the commercial direction, product knowledge, training and performance management needed to maximise sales through our reseller network. The Role Key responsibilities of the Partner Desk Sales Enablement Manager include: Managing and developing ...

lifecycle. Required Skills & Experience Proven experience delivering software implementation projects within a SaaS organisation. Experience managing multiple client-facing implementation projects simultaneously. Excellent stakeholder management skills with the ability to communicate confidently at all levels. Strong project planning, scheduling and organisational skills. Experience managing project risks, budgets, resources … skills. Highly organised with strong attention to detail. Ability to influence stakeholders and drive projects through to completion. Desirable Experience delivering ERP, CRM, Field Service Management, Construction, Finance or other enterprise SaaS solutions. Agile and/or PRINCE2 certification. Experience using project management tools such as Jira ...

taking a strategic view of where the function is now and where it needs to go. You'll manage the SOC team, own incident management, and make sure resources are deployed effectively. You'll also drive the security monitoring, threat intelligence and vendor relationships that keep the organisation protected. … will need proven experience in the following: SOC management, including leading and developing a team Strategic resource planning and deployment Incident management processes Delivering effective security monitoring capability Threat intelligence and assessment Operating cyber security tools and solutions Managing relationships with external vendors and MSSPs The following would ...

taking a strategic view of where the function is now and where it needs to go. You'll manage the SOC team, own incident management, and make sure resources are deployed effectively. You'll also drive the security monitoring, threat intelligence and vendor relationships that keep the organisation protected. … will need proven experience in the following: SOC management, including leading and developing a team Strategic resource planning and deployment Incident management processes Delivering effective security monitoring capability Threat intelligence and assessment Operating cyber security tools and solutions Managing relationships with external vendors and MSSPs The following would ...

workshops to align teams on deliverables and timelines Required profile What makes you a great fit? Above all, you are a results-oriented project management professional with a strong digital mindset, proven stakeholder management skills, and a genuine passion for improving customer outcomes through technology. We would also … imagine that you have: 2+ years of project management experience in digital, technical, or customer-facing technology environments Proven track record delivering complex technical projects using Agile, Scrum, or hybrid methodologies Strong stakeholder management skills with the ability to influence across functions and seniority levels Experience with remote ...

+ benefits) Travel: One week per month in Oslo, plus occasional travel to Sofia Key Skills: B2B SaaS, Customer Support Leadership, Zendesk, ITIL Service Management, SLA & KPI Management The Opportunity We are recruiting a Head of Customer Support for a growing international click apply for full ...

Fircroft, a world-leading engineering staffing provider, is seeking an experienced IT Operations Manager (Service Management & Site Reliability) for a hybrid Knutsford-based role. You will own the live production platform, lead both the Service Engineering and L1 Customer Service teams, and drive uptime, incident response ...

Required Experience Extensive Business Analysis experience within IT, transformation or change environments. Proven experience delivering requirements and process improvements for complex projects. Strong stakeholder management, communication and facilitation skills. Experience with enterprise systems such as ERP, HR, Finance or Service Management platforms. Strong business process mapping … Essential BCS, IIBA or equivalent Business Analysis qualification. Lean Six Sigma qualification. Desirable Agile Business Analyst, AgilePM, Scrum or SAFe certification. PRINCE2 qualification. Change Management certification. Location: Hybrid, London (3 days per week in the office) Must be eligible to work in the UK. Paying between £, depending on experience. ...

Overview The Senior Manager, GxP GDBT Service and Business Systems leads the strategy and compliance of core manufacturing systems in Hertfordshire. This permanent, full-time role sits within a global pharmaceutical organisation, focusing on the resilience and performance of platforms that support medicine supply. The position requires strategic oversight … operational environments. Experience developing digital strategy, governance and transformation initiatives. Strong people leadership with experience building and developing high-performing teams. Excellent executive stakeholder management and influencing skills. Commercial experience managing suppliers, budgets and strategic vendor relationships. Desirable Experience Pharmaceutical, biotechnology or medical device manufacturing. Manufacturing Systems, MES, LIMS ...

improve experiences for colleagues, partners and the communities it serves. Reporting to the Chief Finance & Operating Officer and sitting on the Senior Management Team, you'll lead Technology & Digital across two established teams covering infrastructure, security, operations, digital platforms, service delivery, user experience/solution design and digital … organisation. Your focus will centre around three strategic priorities: - Oversight of the technology estate to maximise operational effectiveness across infrastructure, platforms, governance and service delivery. Alongside this, security over information assets and data remains paramount. - Developing and delivering an ambitious but responsible AI and automation strategy that enables innovation ...

this could be the ideal opportunity for you. The Role As a Scheduler, you will be responsible for planning, coordinating, and monitoring all change management and provisioning activities across multiple client environments. You will ensure that engineers, equipment, suppliers, and client requirements are aligned to deliver services within agreed … timescales and service levels. You will act as a central point of coordination, proactively managing schedules, identifying potential delays, and ensuring work progresses smoothly from request to completion. No two days are the same. One moment you may be scheduling engineering resource for a major deployment, the next ...

Accountabilities Build Engineering: Develop, deliver, and maintain high‐quality infrastructure solutions to meet business requirements, ensuring reliability, performance, availability, and ease of use. Incident Management: Monitor IT infrastructure and system performance, identify, address, and resolve potential issues, vulnerabilities, or outages, and use data to reduce mean time to resolution. … change safe, observable, auditable, and low‐friction for engineering teams. Key Responsibilities Own the design and engineering of ITSM change enablement workflows within Jira Service Management. Integrate change, incident, request, and CMDB/service management capabilities with monitoring, CI/CD, and observability platforms. Move change control ...

Online migrations from Classic to Modern SharePoint environments.* Strong SharePoint Online administration experience, with a detailed understanding of SharePoint architecture, permissions models and information management principles.* Proven experience using ShareGate and the Microsoft Migration Tool to deliver complex content migrations.* Strong knowledge of the Microsoft 365 suite, including SharePoint … Experience troubleshooting complex migration issues and resolving technical challenges effectively.* Experience assessing and replacing legacy SharePoint Alerts and workflows using Power Automate.* Strong stakeholder management, communication and collaboration skills, with the ability to work effectively across technical and business teams.* Experience with PowerShell scripting for migration, reporting and bulk ...

role, client allows full remote working Essential Experience: Demonstrate experience as a SOC Manag er, Effective in deploying resources In-depth knowledge of incident management processes Can deliver an effective security monitoring capability, threat intelligence and assessment Managing relationships (external vendors, managed security service providers, technology partners … benefit of a quick start date Desirable: CISSP, CISM or equivalent professional cybersecurity certification Experience with Cloud Security (AWS, Azure) ITIL Foundation ( or equivalent) service management qualification What you will gain: Amazing rate for great affordability Remote working that you can spend less time travelling and enjoy some ...

stakeholder engagement, strategic planning and leadership skills. A degree in IT, Engineering, Business or a related discipline. Professional certifications in cloud technologies or IT service management are advantageous. Disclaimer: This vacancy is being advertised by either Advanced Resource Managers Limited, Advanced Resource Managers IT Limited or Advanced Resource … Managers Engineering Limited ("ARM"). ARM is a specialist talent acquisition and management consultancy. We provide technical contingency recruitment and a portfolio of more complex resource solutions. Our specialist recruitment divisions cover the entire technical arena, including some of the most economically and strategically important industries ...

sector. Through its various business units, it builds and operates renewable projects (such as solar, wind, and batteries), manages investment funds, and provides asset management services across the energy lifecycle. Overall, its mission is to accelerate the transition to sustainable energy while delivering strong financial returns for investors … onboarding/offboarding processes Configure and remotely set up laptops for new starters or replacements Support access rights, user account setup, and basic identity management Maintain office IT equipment (laptops, peripherals, mobile devices) Assist with routine hardware and software upgrades Perform basic troubleshooting across Windows, M365 and endpoint applications ...

experience A growing telecommunications provider based in Central Brighton, is seeking a personable and technically-minded 1st Line Network Support Engineer to join their Service Desk team.Supporting customers across a range of network and telephony services, you'll be the first point of contact for technical queries, taking ownership … initial troubleshooting, incident triage and escalation where required. This is an excellent opportunity for someone who enjoys technology, delivering great customer service and building a career within a growing telecoms environment.Working closely with an experienced technical team, you'll gain exposure to networking, infrastructure and telecommunications technologies while developing ...

time temporary position offering hybrid working arrangements and an immediate start. You will play a key role in supporting customers and internal stakeholders, ensuring service requests and maintenance issues are logged, monitored, and resolved efficiently. Your New RoleAs Helpdesk Administrator, you will be responsible for providing first-line administrative … support to customers and engineers, ensuring all service requests are managed effectively. Key responsibilities will include: Logging, updating and managing service requests through the helpdesk system Acting as the first point of contact for customer enquiries via telephone and email Allocating jobs and coordinating engineer attendance to meet ...

growing technical engineering team. This is a technically focused role supporting complex building services applications, fault investigation and product performance. Working alongside engineering, service and product teams, you'll provide expert technical support on mechanical products integrated with Building Management Systems and controls. This is not a sales … supporting customers and colleagues with fault diagnosis and product performance. Your responsibilities will include: Investigating technical issues relating to HVAC products, controls and Building Management Systems. Providing second-line technical support for complex customer enquiries. Analysing site reports, technical documentation and engineering drawings to identify root causes. Supporting fault ...

role will be an initial 6 month contract paying between £750 - £850/Day Inside IR35. This role is inside IR35 - Due to the service of the role it will now be based on an Umbrella solution. Clearance: SC Role Profile: Experienced SOC Manager * Strategic in nature, need … they're and where they are going. Effective in deploying resources * Demonstrated ability to lead and manage a team * In-depth knowledge of incident management processes * Proven experience delivering an effective security monitoring capability * Proven experience delivering threat intelligence and assessment * Proven experience operating cyber security solutions and tools ...

involved in different stages of the EOL process and provide general support to Project Managers. Key Responsibilities: Coordinate activities related to workstation application lifecycle management, including upgrades, remediation, and support. Engage with engineering teams to understand technical constraints and remediation approaches. Document processes, track tasks, manage blockers, and keep … compatibility assessments. Contribute ideas for process improvements, including automation opportunities. Who You Are: You have a solid understanding of EOL/EOS concepts, inventory management, and application compatibility within Windows workstation environments. You are comfortable using PowerShell for application discovery and troubleshooting, with the ability to interpret script outputs ...

incident response and threat intelligence capabilities while shaping the future direction of the SOC. Working closely with internal stakeholders, external vendors and managed security service providers (MSSPs), you will play a key role in strengthening the organisation's cyber resilience. Essential Experience Proven experience as a SOC Manager … with the ability to develop and evolve SOC capabilities. Demonstrated experience leading and managing high-performing cyber security teams. Strong understanding of security incident management and response processes. Experience delivering and managing effective security monitoring capabilities. Proven experience in threat intelligence, threat assessment and cyber risk management. Hands ...

support, providing face-to-face, telephone, email, and remote assistance to users across the firm. Log, prioritise, troubleshoot, and resolve incidents and service requests, escalating more complex issues where appropriate. Configure, deploy, maintain, and support desktops, laptops, mobile devices, printers, peripherals, and meeting room technology. Support Microsoft Windows, Microsoft … Active Directory, Microsoft Entra ID, legal applications, and document management systems. Manage user accounts, access permissions, password resets, and the IT onboarding and offboarding process, including hardware and account provisioning. Maintain accurate records of IT assets, equipment, incidents, and documentation within the IT service management system. Liaise ...