201 to 225 of 538 Remote Service Management Jobs

Response – responding with appropriate actions as required regarding tooling within the remit of the SET.* Triaging requests incoming to the Engineering Team mailbox and Service Management intake queue, ensuring ownership within the wider team is appropriately assigned and requests have ownership.**Hybrid working:** The places that you work … home 100% of the time.## **Your role*** You will be responsible for ensuring the integrity of client IT infrastructures and follow core IT Service Management Principles. This includes on-call and out of hours coverage.* You will keep the lights green on all Security Toolkit Infrastructure within ...

delivery of projects and programmes, including development of project schedules, managing risks and dependencies, designing and delivering governance arrangements and providing project and programme management information to senior stakeholders; Producing User and Service Requirements Documentation; Providing client-side assurance that proposed technical and service management solutions … business problems are fit for purpose; Delivering business change/transformation products, including stakeholder engagement management plans; benefits realisation plans and communication plans and products; Sharing client domain, technical, security, PPM or wider knowledge to ensure that our clients benefit from your own, and Actica's, background expertise. Your ...

# Change Manager - Relaunch@CapgeminiInverness, ManchesterApply for this job* Fixed Term Contract* Experienced Professionals* Cloud Infrastructure Management* ID 515405-en\_GB## **Relaunch@Capgemini**Have you taken a career break of 18 months or more? Whether it was for family, health, travel, or something else entirely — we understand that returning … Change Manager! As Change manager, you will ensure predictive mindset is applied in change to prevent and or mitigate the risk of service disruption. The scope of this role in service management is to ensure management of the Capgemini account function is achieved. You will collaborate ...

skills into practice by taking on a role within Capgemini to protect us and our clients from cyber threats? We are seeking a Vulnerability Management Analysts with proven experience to join our cybersecurity team. Reporting to the Vulnerability Management Lead, you will work closely with suppliers to ensure … identified security vulnerabilities are understood, prioritized, and remediated within agreed timescales. Rather than operating the vulnerability management tools directly, you will review findings, coordinate remediation activities, track progress, and provide guidance on risk reduction. The role focuses on stakeholder engagement, risk management, reporting, and driving timely resolution ...

SuccessFactors Service Lead Location: UK-based/Hybrid Contract: 4-6 months+ IR35: Inside IR35 We are currently looking for an experienced SAP SuccessFactors Service Lead to lead service delivery, solution governance and continuous improvement across a complex global SuccessFactors landscape. The successful candidate will provide senior … leadership across functional, technical and business stakeholders, ensuring a stable, high-quality service while supporting enhancements, releases, implementations, integrations and cross-module design decisions. Key Responsibilities Lead SAP SuccessFactors service delivery, governance and continuous improvement. Act as the senior escalation point for service performance, risks, priorities ...

ways of working enabled by the new S/4HANA environment Identify opportunities to simplify, standardise and improve end-to-end finance processes and service delivery Challenge existing processes and behaviours where these are not aligned to the future operating model Drive practical continuous improvement initiatives that deliver measurable … procedures to improve rigour in FSS Lead the FSS focus on key operational enablers within the transformation, with particular emphasis on Master Data Management (MDM) Work with technology and process teams to maximise the value of S/4HANA, MDM and tools such as ServiceNow Identify opportunities to improve ...

ways of working enabled by the new S/4HANA environment Identify opportunities to simplify, standardise and improve end-to-end finance processes and service delivery Challenge existing processes and behaviours where these are not aligned to the future operating model Drive practical continuous improvement initiatives that deliver measurable … procedures to improve rigour in FSS Lead the FSS focus on key operational enablers within the transformation, with particular emphasis on Master Data Management (MDM) Work with technology and process teams to maximise the value of S/4HANA, MDM and tools such as ServiceNow Identify opportunities to improve ...

display and foster them,?its deeply embedded within our DNA. Invest in us and well invest in you!.? Job Description Our ASPIRE Global Service Centre is the central hub of our Service Management operations. Beyond a traditional Service Desk, it stands as the central authority … shared service delivery hub, orchestrating all operational workflows, processes, procedures, and tooling. Its a core delivery component of the Version 1 ASPIRE Managed Services offering that places AI, continuous improvement and business innovation at the heart of everything Version 1 does. With a focus on supporting self-service ...

infrastructure, IT and OT connectivity, enterprise network security, cyber compliance, compute platforms, active directory and identity services. Leading specialist internal teams and strategic service partners, you will ensure that the critical technologies supporting our water and wastewater operations remain available, secure, resilient and fit for purpose. This … broad and influential leadership role, combining deep technical oversight with operational delivery, supplier management, cyber resilience, business continuity and continual service improvement. You will also turn approved OT and Digital network roadmaps into deliverable operational plans, balancing day to day service performance with technical risk, lifecycle requirements ...

display and foster them, its deeply embedded within our DNA. Invest in us and well invest in you! Job Description Our ASPIRE Global Service Centre is the central hub of our Service Management operations. Beyond a traditional Service Desk, it stands as the central authority … shared service delivery hub, orchestrating all operational workflows, processes, procedures, and tooling. Its a core delivery component of the Version 1 ASPIRE Managed Services offering that places AI, continuous improvement and business innovation at the heart of everything Version 1 does. With a focus on supporting self-service ...

Regional Team Lead for our fast-paced, innovative, Operations and Maintenance division. As Regional Team Lead, you will be responsible for delivering world-class service to Nomad’s customers by ensuring the stability, reliability, and continued success of Nomad’s flagship networking solutions. You will lead a regional team … Service Desk Engineers, guiding them in the timely, accurate, and customer-focused resolution of incidents and service requests. Using KPIs and SLAs as core performance measures, you will drive operational excellence across your region, embedding ITIL best practices to strengthen Incident, Change, and Problem Management processes. ...

reward those who display and foster them,itsdeeply embedded within our DNA. Invest in us andwellinvest in you!. Job Description Our ASPIRE Global Service Centre is the central hub of our Service Management operations. Beyond a traditional Service Desk, it stands as the central authority … shared service delivery hub, orchestrating all operational workflows, processes, procedures, and tooling. Its a core delivery component of the Version 1 ASPIRE Managed Services offering that places AI, continuous improvement and business innovation at the heart of everything Version 1 does. With a focus on supporting self-service ...

increasingly sophisticated threat actors, new customer behaviours and advances in technology. You will provide clear end-to-end accountability for strategy, change delivery and service outcomes across both areas. You will be accountable for the run, change and strategic evolution of the technology estate within your remit. This includes … service availability, embedding of operational resilience, cyber security, technology risk policies and controls, supplier performance, financial management and delivery of complex, enterprise-impacting and multi-year change portfolios. You will also be the Technology Lead for the AML/KYC Domain as well as the Fraud Domain ...

team and third-party technology providers while ensuring reliable, secure and efficient IT services across the organisation. You will oversee the IT roadmap, infrastructure, service delivery, cyber security, suppliers and key technology projects, while supporting continuous improvement across the IT function. Key Responsibilities Lead and develop the IT Support … Infrastructure team, ensuring high-quality service delivery. Manage the organisation’s Microsoft-based IT environment and infrastructure. Oversee cloud, network, server, endpoint and disaster recovery services. Manage external IT suppliers, contractors, contracts and service levels. Own the IT roadmap and lead major technology and service delivery projects. ...

Monday - Friday 10am - 7pm Service Desk Engineer The Service Desk Engineer serves as the primary technical point of contact for RFA's global client base, delivering exceptional white-glove support across endpoint, cloud, security, and collaboration technologies. This role is responsible for providing first and second-level technical … support, resolving incidents, fulfilling service requests, and maintaining high levels of customer satisfaction while supporting a diverse portfolio of managed IT services. The Service Desk Engineer utilizes modern troubleshooting methodologies, automation tools, AI-assisted support platforms, and cybersecurity best practices to efficiently resolve issues and improve the client ...

Location: London (hybrid working - 2-3 days onsite) Duration: 12 months + Vetting: SC security clearance will be required Essential Skills Security & Identity Service Ownership: Proven experience owning and managing enterprise security, identity and access management (IAM) services within complex organisations. IAM Expertise: Strong understanding of identity lifecycle … management, authentication, authorisation, privileged access management (PAM), SSO and multi-factor authentication (MFA). Cyber Security: Strong knowledge of security principles, controls, vulnerabilities and risk management within large-scale digital environments. Service Management & Governance: Experience defining service strategy, roadmaps, SLAs, KPIs, controls and continual ...

Position: Service Desk Technician (Ref: 18542) Location: Atlanta, GA United States, 30329 Salary: $27.50/hr. Duration: 11 Months 7 Days - Contract Openings: 1 Deadline: 07/30/2026 Description: Location: Atlanta, GA (Hybrid) Schedule: Monday Friday, 8 Hours/Day We are seeking a proactive and customer … focused IT Service Desk Technician to provide first- and second-level technical support across our organization. In this role, you will serve as the primary point of contact for end-user IT inquiries diagnosing, troubleshooting, and resolving hardware, software, network, and application issues. This is a hybrid role based ...

Title: ITSM – IT Resilience Manager Location: London, UK (Remote Work) Job Description: The role needs practical experience in IT service continuity, disaster recovery and resilience. The candidate will work with technical and business teams to make sure critical services have clear recovery requirements, plans and testing in place. Required … Skills: Substantial experience in IT Service Continuity, Disaster Recovery or technology resilience, including recovery planning, RTOs, RPOs, service criticality and dependency mapping. Strong understanding of ITIL-aligned service management and its integration with business continuity, cyber recovery and operational resilience. Experience shaping resilience strategy and improvement ...

environment. This role is ideal for someone who combines strong project coordination skills with a solid understanding of End User Computing (EUC), application lifecycle management, and endpoint technologies. You will work closely with technical teams, project managers, and stakeholders to coordinate remediation activities, track progress, manage risks, and help … opportunities, and help shape ways of working as the programme evolves. Key Responsibilities Coordinate workstation and application End-of-Life (EOL) and End-of-Service (EOS) remediation activities. Support the planning, tracking, and delivery of remediation workstreams across multiple applications and technologies. Maintain project documentation, action trackers, RAID logs ...

week in the office or on client sites. Qualifications Three or more years of experience in Operational Resilience, Business Continuity, Third‐Party Risk Management, OCIR, Crisis Management, IT Service Management, IT Continuity, Security, Risk Management, Supply Chain Resilience, or Disaster Recovery. Strong stakeholder management and communication skills. Knowledge of IT service models such as COBIT or ITIL and applicable international standards for resilience and risk management. Certifications such as BCI, DRI, CISSP, or IRM are desirable. Experience in a financial services environment is an advantage, though principles apply across sectors. Capability ...

inclusive environment that helps them thrive. Our client, a leading player in the financial services industry, is seeking an experienced Identity & Access Management Operations Analyst at the VP level to bolster their IAM operations across EMEA. This is an exciting opportunity for a talented professional who thrives … dynamic environment and is eager to make a significant impact on access management services. Role: Identity & Access Management Operations Analyst, VP Duration: 12 Months Location: London (Hybrid, 2 - 3 days a week in office) Rate: £750 per day (umbrella) Role Summary: In this pivotal role, the successful candidate ...

their partnerships. If you are passionate about customer success and thrive in a collaborative environment, this opportunity is for you! Key Responsibilities : Client Relationship Management: Manage and develop a portfolio of strategic client accounts, maintaining a thorough understanding of each customer's business objectives, challenges, technology landscape, contract status … strong, trusted relationships with key stakeholders through regular face-to-face meetings, virtual reviews, telephone contact, and email communication. Conduct Quarterly Business Reviews (QBRs), Service Reviews, and Strategic Planning Sessions with clients. Act as the primary point of contact for customer relationship management and account development activities. Drive ...

their partnerships. If you are passionate about customer success and thrive in a collaborative environment, this opportunity is for you! Key Responsibilities : Client Relationship Management: Manage and develop a portfolio of strategic client accounts, maintaining a thorough understanding of each customer's business objectives, challenges, technology landscape, contract status … strong, trusted relationships with key stakeholders through regular face-to-face meetings, virtual reviews, telephone contact, and email communication. Conduct Quarterly Business Reviews (QBRs), Service Reviews, and Strategic Planning Sessions with clients. Act as the primary point of contact for customer relationship management and account development activities. Drive ...

SECRET, Mission SECRET and OFFICIAL-SENSITIVE security domains. The programme aims to deliver a highly secure, technologically advanced and evolutionary communications and information service that connects war-fighters and enables information advantage across the operational landscape. Key Responsibilities Install, configure and maintain Windows Server operating systems across enterprise environments. … services. Produce and review technical artefacts including design documentation, build guides and operational procedures. Support wider system testing, integration and commissioning activities. Work with Service Management functions to investigate and resolve incidents and service requests. Contribute to continuous improvement, automation and standardisation of WINTEL services. Deliver activities ...

Description This is a technical position that requires proven infrastructure architecture and design experience. The successful candidate will have strong communication and customer service focus, as well as excellent technical network and security knowledge. Duties & Responsibilities Support multiple clients across multiple technologies Mentoring of junior team members. Consult with … customers and across a cross-team environment. Documentation and development of designs, processes and procedures. Work within a structured ITIL/ISO20000 IT Service Management environment. Works directly with client to gather requirements, design solutions, build proof of concepts and implement solutions Excellent presentation and reporting skills arising ...