251 to 275 of 556 Remote Service Management Jobs

faster, with the visibility and scalability needed to stay ahead of evolving threats. Sophos goes to market with a global partner ecosystem, including Managed Service Providers (MSPs), Managed Security Service Providers (MSSPs), resellers and distributors, marketplace integrations, and cyber risk partners, giving organizations the flexibility to choose trusted … processes and assumptions, and shape solutions, not simply implement requested changes. What You Will Do Mature the HR technology operating model, including governance, release management, support processes, data quality, service ownership, and continuous improvement. Manage a SuccessFactors development team of 4-6 individual contributors across Manila ...

About the Role We are seeking an experienced ServiceNow ITOM Architect to provide architectural leadership across the design and delivery of ServiceNow IT Operations Management capabilities within a complex enterprise environment. The successful candidate will bring strong hands-on ITOM expertise, with a particular focus on Discovery, Service Mapping, CMDB, Event Management, and Cloud Discovery . You will work closely with customer stakeholders, technical teams, and delivery functions to design scalable solutions aligned with ServiceNow best practice and business requirements. Key Responsibilities Lead architecture and solution design activities across ServiceNow ITOM implementations. Define technical architecture ...

scalable, resilient and ready for Generative AI, AIOps and intelligent automation. Key Responsibilities Advise clients on cloud transformation and cloud operating models. Assess existing service management and operational environments. Design future-state operating models, governance frameworks and processes. Drive automation-first and AI-ready operational practices. Advise … Contribute to proposals, thought leadership and business development. What We Are Looking For Experience in consulting and/or technology transformation. Knowledge of ITIL service management processes. Experience with AWS, Azure and/or Google Cloud. Understanding of DevOps, CI/CD and Infrastructure as Code. Knowledge ...

Bring the Future! Job Purpose The Department Lead for Global IT Strategic Sourcing sets the global strategic direction for IT procurement, standardizing category management, sourcing, contracting, and asset management to deliver best value, cost efficiency, and risk management for AHM IT and Honda. The role leads … enable business outcomes. The role also provides governance and performance oversight for outsourced IT vendors and the internal Global Capability Center (GCC) to ensure service quality, compliance, and continuous improvement. Key Accountabilities Planning and strategy: Set the global IT strategic sourcing vision, strategy, and operating model aligned to Honda ...

nationality (single or dual) or immigration status, employment history going back 3 continuous years, and unspent criminal record check (known as Disclosure and Barring Service)## **Your Role**As a ServiceNow Developer at Capgemini, your responsibilities will include, but not be limited to:* Developing solutions for Customer Experience, Technology … Experience and employee ExperienceServiceNow workflow applications, including HR Service Delivery (HRSD) Customer Service Portal, ITService Management (ITSM), Customer Service Management (CSM), Java Script/Angular, Now Assist,Gen-AI and Workflow Data Fabric.* Utilising ServiceNow’s Experience Layer components to build modern, intuitive user interfaces. ...

efficientand reliable delivery of digital,dataand technology change across Wiltshire Police. You will lead governance for technical change and release activity, ensuring innovation and service improvement are delivered at pace while protecting operational resilience. Working across multidisciplinary teams,suppliersand senior stakeholders, you will help shape a culture of safe … change, continuous improvement and service excellence that supports the future of digital policing. What you will be doing Lead end-to-end change and release management, ensuring changes to live DDaT services are safely assessed, authorised, scheduled and deployed. Act as the authority for technical change decisions, balancing ...

technical delivery, actively write code, and champion continuous improvement across a range of projects.Collaborate with central engineering communities to embed best practices and enhance service management for global users. Experience in the banking or real estate sector is not required-what matters is your technical expertiseand ability … Delivery: Provide technical direction and actively contribute code to deliver secure, scalable solutions. Continuous Improvement: Promote modern engineering standards, agile practices, and process enhancements. Service Management: Strengthen operational reliability and user satisfaction through improved incident, change, and problem management. Stakeholder Collaboration: Work closely with product managers, architects ...

month contract , paying up to £700 per day , with hybrid working available . The successful candidate will bring extensive experience across capacity management, performance analysis, infrastructure planning and project management , ideally gained within large-scale, complex or secure environments. Key Responsibilities Lead capacity and performance management across … performance models, forecasts and long-term capacity plans. Analyse infrastructure performance and utilisation across physical, virtual and cloud environments . Produce dashboards, reports and management information to support technical and business decisions. Work closely with technical teams, service managers, suppliers and stakeholders to translate business demand into infrastructure ...

Applications Manager ERP/HR Enterprise, Workday, COINS ERP, KRONOS, Snowflake, SharePoint, Digital Transformation, Governance, M&A, Vendor Management, Data, Reporting, Automation, Leadership, Hybrid (2 - 4d/w London) This is an exceptional permanent IT Applications Manager ERP/HR opportunity to join a growing organisation undergoing significant technology … governance, development, integration and continual improvement across the organisations enterprise applications landscape. The IT Applications Manager ERP/HR will work closely with Infrastructure, Service Management, Cyber Security, Architecture, PMO, Finance, HR, Commercial and operational stakeholders to ensure core business applications support operational excellence, digital transformation and business ...

based automation, and AI-driven RAN self-optimisation.**Key Responsibilities** • Define autonomous RAN use cases including self-optimising RAN, self-healing RAN, interference management, energy optimisation, coverage optimisation, capacity optimisation, and fault prediction. • Define RAN KPI models including accessibility, retainability, mobility, throughput, latency, PRB utilisation, interference, handover success, call …/NMS, and vendor automation platforms. • Support Open RAN, near-real-time RIC, non-real-time RIC, xApps, rApps, and service management and orchestration concepts. • Define RAN telemetry, configuration, topology, inventory, and performance data requirements. • Support integration with RAN vendor platforms, OSS assurance systems, inventory, and orchestration layers. ...

clients. Location: Yate, Bristol Hybrid: Minimum of 2 days in the office per week Responsibilities What you’ll be doing: Client Issue Management: Act as the primary point of contact for assigned customer‐raised issues, ensuring concerns are fully understood, appropriately prioritized, and progressed through to resolution; Customer Communication … written communications, providing timely updates, managing expectations, and maintaining confidence throughout the investigation and resolution process; Issue Triage & Prioritization: Assess incoming incidents, defects, service requests, and enhancement requests, ensuring accurate categorization, prioritization, and routing in line with established processes and service levels; Investigation & Analysis: Conduct initial investigations into ...

months Contract type – Freelance Project focus Our client, a large-scale enterprise infrastructure organisation in the aerospace & defence sector, is building a centralised Configuration Management Database (CMDB) to underpin its IT Service Management processes. The role covers designing and developing the CMDB application itself, automating data collection … integration across multiple sources, and delivering operational and executive dashboards with KPI/SLA reporting to improve service quality, governance, and operational efficiency across a multi-supplier delivery environment. Key skills and Experience required 3+ years' application development experience Strong database design and SQL skills REST API integration experience ...

supporting a major Defence programme within a multi-supplier (SIAM) environment, working as part of the Operational Integrator (OI) function to onboard new service providers into an established security operating model. Your new role As a Cyber Security Consultant specialising in Process Alignment and Supplier Onboarding, you will play … integration and enablement position focused on aligning suppliers to established security processes rather than redesigning them. You will work closely with Security Assurance, Incident Management and Vulnerability Management teams to ensure suppliers understand their obligations and can demonstrate readiness from day one. Key responsibilities Develop structured supplier onboarding ...

delivery aspects of the digital estate throughout its lifecycle, including the development, migration, enhancement, deployment, and retirement of services across the following areas: - Service Management - Service Deployment and Release - System Implementation Establish and document technical requirements for the client's digital platforms, including systems operating within highly ...

building a user-driven sales engine. You will partner with Account Executives to lead technical validations and develop a deep understanding of IT service management workflows. This role offers an office-centric hybrid schedule with standard in-office days being Monday, Tuesday, and Thursday, and the potential ...

stakeholders. Desirable: Awareness of Juniper networking equipment (switches, WLCs, APs) or experience in higher education/public sector IT projects. Desirable: Understanding of IT service management tools (ServiceNow, JIRA, SolarWinds) and concepts like SIAM, warranty, and hypercare support. Your Profile Practical experience of non-functional testing principles … knowledge/experience Awareness of Juniper networking equipment (switches, WLCs, APs) or experience in higher education/public sector IT projects. Understanding of IT service management tools (ServiceNow, JIRA, SolarWinds) and concepts like SIAM, warranty, and hypercare support #J-18808-Ljbffr ...

maintenance and operation of physical compute platforms and associated systems. Working closely with Project teams to deliver new capabilities and infrastructure changes. Collaborating with Service Operations and BAU teams to resolve incidents and maintain service availability. Managing assets and configuration records across approved systems. Supporting Change Management and Configuration Management processes. Assisting with Data Centre operations across additional sites. Participating in an on-call rota and supporting out-of-hours maintenance, change activity and break-fix work. What you'll bring: Experience working within a Data Centre or IT infrastructure environment. Knowledge of server installation ...

maintenance and operation of physical compute platforms and associated systems. Working closely with Project teams to deliver new capabilities and infrastructure changes. Collaborating with Service Operations and BAU teams to resolve incidents and maintain service availability. Managing assets and configuration records across approved systems. Supporting Change Management and Configuration Management processes. Assisting with Data Centre operations across additional sites. Participating in an on-call rota and supporting out-of-hours maintenance, change activity and break-fix work. What you'll bring: Experience working within a Data Centre or IT infrastructure environment. Knowledge of server installation ...

Workplace Support Engineer, you’ll play a key role in supporting and maintaining workplace technology services across the organisation. Working with internal stakeholders, service providers, and end users, you’ll help deliver excellent customer experiences while ensuring compliance with security and operational standards. Managing incidents and service requests … through ServiceNow and ensuring timely resolution in line with service levels. Providing first and second-line support for laptops, desktops, mobile devices, Microsoft 365 applications, and workplace technology. Supporting mobile device provisioning, SIM activations, connectivity requests, upgrades, and device lifecycle activities. Troubleshooting hardware, software, application, and connectivity issues. Coordinating ...

Workplace Support Engineer, you'll play a key role in supporting and maintaining workplace technology services across the organisation. Working with internal stakeholders, service providers, and end users, you'll help deliver excellent customer experiences while ensuring compliance with security and operational standards. Your responsibilities will include: Managing incidents … service requests through ServiceNow and ensuring timely resolution in line with service levels. Providing first and second-line support for laptops, desktops, mobile devices, Microsoft 365 applications, and workplace technology. Supporting mobile device provisioning, SIM activations, connectivity requests, upgrades, and device lifecycle activities. Troubleshooting hardware, software, application ...

collaboration and managed services, seeks a Director of Global Services for EMEA & APAC based in London with hybrid working. You will lead the Client Service Management and Managed Onsite teams supporting enterprise customers. You will drive client retention, oversee contracts, manage KPIs and SLAs, and collaborate with project … management, service architecture, and the CTO office to scale services globally. #J-18808-Ljbffr ...

Grade: Upper DSalary: £67,001-£74,000 dependent on location and termsJob PurposeThis is a critical business focused role. Responsible for the leadership and management of the SIA’s ICT operational technology area. Reporting into the Deputy Director of Technology, Data and AI you are responsible for implementation … collaborating with the various change programmes.Reporting Relationships:Deputy Director Technology, Data & AIResponsibilities:* Leadership - Lead team of c10-12 technologists* Technology - Lead internal IT operations (Service Desk, Cloud & Infrastructure, M365) to ensure reliable, secure and user-centred services.* Manage outsourced suppliers at senior operational levels to ensure delivery of high ...

Opportunity Working within a specialist infrastructure function, you will be responsible for maintaining and enhancing hybrid server and cloud platforms, ensuring high levels of service availability, security and performance. You will provide third-line technical expertise across Microsoft Azure, Microsoft 365, server and storage technologies, while supporting infrastructure design … cloud adoption initiatives and technology improvement programmes. The role requires close collaboration with security, networking and information management teams to ensure infrastructure services meet both operational and security requirements. This role is predominantly remote, with travel to Lincolnshire expected a couple of times per month for team collaboration, project ...

looking for a Service Desk Team Leader to lead a team of Service Desk Engineers, ensuring excellent IT support across our UK & Ireland practices and central teams. You’ll play a key role in driving service excellence, developing people, and improving processes within a fast-paced technology … environment. What You’ll Be Doing Leading, coaching and developing a team of Service Desk Engineers and Senior Engineers Managing day‐to‐day Service Desk operations, workloads and resource planning Ensuring service levels, processes and quality standards are consistently met Handling escalated incidents and driving issues through ...

systems, and database services. The role has direct accountability for the Database Administration (DBA) team and ensures high availability, performance, security, and effective lifecycle management of all infrastructure assets. Responsibilities will include: Infrastructure Strategy & Architecture Define and own the IT infrastructure strategy, aligned to businessobjectives, technology roadmaps, and enterprise … hybrid, andonpremiseenvironments. Ensure infrastructure designs are secure, resilient, scalable, andcosteffective. Evaluate emerging technologies and vendor solutions to support innovation and operational efficiency. Infrastructure Operations & Service Management Oversee thedaytodayoperation of infrastructure services, ensuring high availability, performance, and reliability. Ensure effective monitoring, incident management, problem management, and capacity ...