Period
to 3 June 2020

The following table provides summary statistics for permanent job vacancies advertised in Birmingham with a requirement for CRM skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited CRM over the 6 months to 3 June 2020 with a comparison to the same period in the previous 2 years.

Customer Relationship Management (CRM)
West Midlands > Birmingham
6 months to
3 Jun 2020
Same period 2019 Same period 2018
Rank 64 67 40
Rank change year-on-year +3 -27 +6
Permanent jobs citing CRM 47 124 231
As % of all permanent jobs advertised in Birmingham 2.87% 4.20% 6.16%
As % of the Processes & Methodologies category 3.07% 4.49% 6.63%
Number of salaries quoted 50 109 230
Median annual salary £43,750 £55,000 £58,750
Median salary % change year-on-year -20.45% -6.38% +30.56%
10th Percentile £26,700 £30,250 £28,875
90th Percentile £83,875 £90,250 £80,000
West Midlands median annual salary £45,000 £45,000 £50,000
% change year-on-year - -10.00% +17.65%

CRM is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in Birmingham with a requirement for process or methodology skills.

All Process and Methodology Skills
Birmingham
Permanent vacancies with a requirement for process or methodology skills 1,530 2,764 3,483
As % of all permanent IT jobs advertised in Birmingham 93.58% 93.57% 92.86%
Number of salaries quoted 1,317 2,095 2,465
Median annual salary £50,000 £47,500 £45,000
Median salary % change year-on-year +5.26% +5.56% -
10th Percentile £29,750 £28,000 £26,250
90th Percentile £75,000 £73,750 £70,000
West Midlands median annual salary £47,500 £45,000 £42,500
% change year-on-year +5.56% +5.88% +6.25%

CRM
Job Vacancy Trend in Birmingham

Job postings citing CRM as a proportion of all IT jobs advertised in Birmingham.

Job vacancy trend for CRM in Birmingham

CRM
Salary Trend in Birmingham

3-month moving average salary quoted in jobs citing CRM in Birmingham.

Salary trend for CRM in Birmingham

CRM
Salary Histogram in Birmingham

Salary distribution for jobs citing CRM in Birmingham over the 6 months to 3 June 2020.

Salary histogram for CRM in Birmingham

For the 6 months to 3 June 2020, IT jobs citing CRM also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the Birmingham region with a requirement for CRM.

1 28 (59.57%) Microsoft
2 20 (42.55%) Dynamics CRM
3 18 (38.30%) Dynamics 365
4 16 (34.04%) Public Sector
5 12 (25.53%) SharePoint
5 12 (25.53%) C#
5 12 (25.53%) .NET
6 11 (23.40%) Problem-Solving
7 9 (19.15%) SQL Server
7 9 (19.15%) Microsoft Excel
8 8 (17.02%) Microsoft Office
8 8 (17.02%) Requirements Gathering
8 8 (17.02%) Product Roadmap
8 8 (17.02%) GoToMeeting
9 7 (14.89%) Business Intelligence
9 7 (14.89%) Change Control
10 6 (12.77%) Agile Software Development
10 6 (12.77%) Banking
10 6 (12.77%) Microsoft Certification
10 6 (12.77%) SDLC
10 6 (12.77%) Power BI
10 6 (12.77%) Power Platform
11 5 (10.64%) Task Automation
11 5 (10.64%) Case Management
11 5 (10.64%) DevOps
11 5 (10.64%) Office 365
11 5 (10.64%) ITIL
11 5 (10.64%) Service Management
11 5 (10.64%) Salesforce.com
11 5 (10.64%) Project Management

CRM
Co-occurring IT Skills in Birmingham by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 12 (25.53%) SharePoint
2 1 (2.13%) Apache Spark
2 1 (2.13%) CMS
2 1 (2.13%) Exchange Server 2010
2 1 (2.13%) MS Exchange
Applications
1 9 (19.15%) Microsoft Excel
2 8 (17.02%) Microsoft Office
Business Applications
1 20 (42.55%) Dynamics CRM
2 2 (4.26%) SAP S/4HANA
3 1 (2.13%) Salesforce.com CRM
3 1 (2.13%) SAP CRM
3 1 (2.13%) SAP GTS
3 1 (2.13%) SAP SD
Cloud Services
1 18 (38.30%) Dynamics 365
2 6 (12.77%) Power Platform
3 5 (10.64%) Azure
3 5 (10.64%) Office 365
4 4 (8.51%) SaaS
5 2 (4.26%) Cloud Computing
5 2 (4.26%) IaaS
6 1 (2.13%) Force.com
6 1 (2.13%) Oracle Service Cloud
6 1 (2.13%) PaaS
6 1 (2.13%) Power Automate
6 1 (2.13%) PowerApps
Communications & Networking
1 8 (17.02%) GoToMeeting
2 3 (6.38%) Internet
2 3 (6.38%) SMS
2 3 (6.38%) Wireless
3 1 (2.13%) Skype
3 1 (2.13%) VoIP
3 1 (2.13%) WebEx
Database & Business Intelligence
1 9 (19.15%) SQL Server
2 6 (12.77%) Power BI
3 1 (2.13%) Big Data
3 1 (2.13%) Data Mining
3 1 (2.13%) EDRMS
3 1 (2.13%) Hadoop
3 1 (2.13%) SAP HANA
3 1 (2.13%) Text Mining
Development Applications
1 1 (2.13%) Git (software)
1 1 (2.13%) Jenkins
1 1 (2.13%) Team Foundation Server
1 1 (2.13%) Visual Studio
General
1 16 (34.04%) Public Sector
2 6 (12.77%) Banking
3 3 (6.38%) Finance
3 3 (6.38%) Telecoms
4 2 (4.26%) Advertising
4 2 (4.26%) Local Government
5 1 (2.13%) Legal
5 1 (2.13%) Marketing
5 1 (2.13%) Publishing
Job Titles
1 13 (27.66%) Developer
2 9 (19.15%) Analyst
2 9 (19.15%) CRM Developer
2 9 (19.15%) Dynamics CRM Developer
3 7 (14.89%) Support Analyst
4 5 (10.64%) Applications Support
4 5 (10.64%) Senior Analyst
4 5 (10.64%) Senior Support Analyst
4 5 (10.64%) Software Analyst
4 5 (10.64%) Software Support Analyst
5 3 (6.38%) Administrator
5 3 (6.38%) Business Intelligence Lead
5 3 (6.38%) Project Manager
5 3 (6.38%) Service Desk Operator
6 2 (4.26%) Account Manager
6 2 (4.26%) Applications Support Analyst
6 2 (4.26%) Architect
6 2 (4.26%) IT Manager
6 2 (4.26%) Junior
6 2 (4.26%) Systems Analyst
Libraries, Frameworks & Software Standards
1 12 (25.53%) .NET
2 1 (2.13%) .NET Core
2 1 (2.13%) CSS
2 1 (2.13%) HTML
2 1 (2.13%) jQuery
2 1 (2.13%) Kendo UI
2 1 (2.13%) KnockoutJS
2 1 (2.13%) Natural Language Processing
2 1 (2.13%) RESTful
2 1 (2.13%) SAP PI
2 1 (2.13%) Web Services
Miscellaneous
1 3 (6.38%) CCTV
1 3 (6.38%) Self-Motivation
1 3 (6.38%) User Experience
2 1 (2.13%) Analytical Skills
2 1 (2.13%) Hybrid Cloud
2 1 (2.13%) Private Cloud
2 1 (2.13%) Replication
2 1 (2.13%) VLE
Operating Systems
1 2 (4.26%) Windows
2 1 (2.13%) Windows 10
2 1 (2.13%) Windows 7
Processes & Methodologies
1 11 (23.40%) Problem-Solving
2 8 (17.02%) Product Roadmap
2 8 (17.02%) Requirements Gathering
3 7 (14.89%) Business Intelligence
3 7 (14.89%) Change Control
4 6 (12.77%) Agile Software Development
4 6 (12.77%) SDLC
5 5 (10.64%) Case Management
5 5 (10.64%) DevOps
5 5 (10.64%) ITIL
5 5 (10.64%) Project Management
5 5 (10.64%) Service Management
5 5 (10.64%) Task Automation
5 5 (10.64%) Test Automation
6 4 (8.51%) Stakeholder Management
7 3 (6.38%) Continuous Delivery
7 3 (6.38%) Continuous Integration
7 3 (6.38%) Cybersecurity
7 3 (6.38%) Incident Management
7 3 (6.38%) Logistics
Programming Languages
1 12 (25.53%) C#
2 4 (8.51%) SQL
3 3 (6.38%) JavaScript
4 2 (4.26%) T-SQL
5 1 (2.13%) ABAP
5 1 (2.13%) C
5 1 (2.13%) Python
5 1 (2.13%) R
5 1 (2.13%) VBA
Qualifications
1 6 (12.77%) Microsoft Certification
2 4 (8.51%) MCSE
3 3 (6.38%) MCSA
4 1 (2.13%) ITIL Foundation Certificate
4 1 (2.13%) MCP
4 1 (2.13%) MOS
Quality Assurance & Compliance
1 5 (10.64%) QA
2 3 (6.38%) SLA
3 2 (4.26%) PMO
4 1 (2.13%) Data Quality
System Software
1 4 (8.51%) Active Directory
2 1 (2.13%) Hyper-V
2 1 (2.13%) Microsoft Virtual Server
2 1 (2.13%) Virtual Servers
2 1 (2.13%) VMware Infrastructure
Systems Management
1 1 (2.13%) Microsoft Data Protection Manager
1 1 (2.13%) Terraform
Vendors
1 28 (59.57%) Microsoft
2 5 (10.64%) Salesforce.com
3 2 (4.26%) SAP
4 1 (2.13%) Cisco
4 1 (2.13%) Citrix
4 1 (2.13%) iManage
4 1 (2.13%) MuleSoft
4 1 (2.13%) RapidMiner
4 1 (2.13%) Telerik
4 1 (2.13%) VMware