Period
to 18 September 2019

The following table provides summary statistics for permanent job vacancies advertised in Birmingham with a requirement for CRM skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited CRM over the 6 months to 18 September 2019 with a comparison to the same period in the previous 2 years.

Customer Relationship Management (CRM)
West Midlands > Birmingham
6 months to
18 Sep 2019
Same period 2018 Same period 2017
Rank 77 60 88
Rank change year-on-year -17 +28 -18
Permanent jobs citing CRM 80 172 121
As % of all permanent IT jobs advertised in Birmingham 2.93% 4.54% 3.13%
As % of the Processes & Methodologies category 3.15% 4.95% 3.39%
Number of salaries quoted 68 116 94
Birmingham median annual salary £52,500 £50,000 £52,500
Median salary % change year-on-year +5.00% -4.76% +50.00%
10th Percentile £26,025 £27,250 £27,500
90th Percentile £75,000 £77,500 £68,375
West Midlands median annual salary £40,000 £45,000 £45,000
% change year-on-year -11.11% - +12.50%

CRM is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in Birmingham with a requirement for process or methodology skills.

All Process and Methodology Skills
Birmingham
Permanent vacancies with a requirement for process or methodology skills 2,543 3,473 3,567
As % of all permanent IT jobs advertised in Birmingham 93.05% 91.66% 92.36%
Number of salaries quoted 2,163 2,472 2,874
Birmingham median annual salary £47,500 £45,000 £45,000
Median salary % change year-on-year +5.56% - +5.88%
10th Percentile £27,500 £26,250 £27,500
90th Percentile £72,500 £71,250 £65,000
West Midlands median annual salary £45,000 £44,000 £40,000
% change year-on-year +2.27% +10.00% -

CRM
Job Vacancy Trend in Birmingham

Job postings citing CRM as a percentage of all IT jobs advertised in Birmingham.

Job vacancy trend for CRM in Birmingham

CRM
Salary Trend in Birmingham

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing CRM in Birmingham.

Salary trend for CRM in Birmingham

CRM
Salary Histogram in Birmingham

The salary distribution of IT jobs citing CRM in Birmingham over the 6 months to 18 September 2019.

Salary histogram for CRM in Birmingham

For the 6 months to 18 September 2019, IT jobs citing CRM also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the Birmingham region with a requirement for CRM.

1 40 (50.00%) Dynamics CRM
2 37 (46.25%) Microsoft
3 34 (42.50%) .NET
4 33 (41.25%) C#
5 21 (26.25%) Azure
6 19 (23.75%) Dynamics 365
6 19 (23.75%) ASP.NET
7 17 (21.25%) Greenfield Project
8 13 (16.25%) Agile Software Development
9 12 (15.00%) JavaScript
9 12 (15.00%) SQL
10 9 (11.25%) Marketing
11 8 (10.00%) JIRA
11 8 (10.00%) SDLC
11 8 (10.00%) Analytical Skills
11 8 (10.00%) Salesforce.com
11 8 (10.00%) SQL Server
11 8 (10.00%) Web Services
12 7 (8.75%) Microsoft Excel
12 7 (8.75%) Microsoft Office
12 7 (8.75%) Project Management
12 7 (8.75%) Workflow
12 7 (8.75%) Public Sector
13 6 (7.50%) Decision-Making
13 6 (7.50%) Product Roadmap
13 6 (7.50%) Finance
13 6 (7.50%) Artificial Intelligence
13 6 (7.50%) B2B
13 6 (7.50%) ERP
13 6 (7.50%) Machine Learning

CRM
Co-occurring IT Skills in Birmingham by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 4 (5.00%) SharePoint
2 3 (3.75%) WordPress
3 2 (2.50%) CMS
4 1 (1.25%) BizTalk Server
4 1 (1.25%) Confluence
4 1 (1.25%) MS Exchange
4 1 (1.25%) SharePoint Server
Applications
1 7 (8.75%) Microsoft Excel
1 7 (8.75%) Microsoft Office
2 2 (2.50%) Microsoft PowerPoint
3 1 (1.25%) Adobe Creative Suite
3 1 (1.25%) Spreadsheet
Business Applications
1 40 (50.00%) Dynamics CRM
2 3 (3.75%) Sage CRM
3 2 (2.50%) Infor CRM
3 2 (2.50%) Salesforce.com CRM
4 1 (1.25%) Infor LN
4 1 (1.25%) NetSuite
4 1 (1.25%) SAP CRM
4 1 (1.25%) SAP GTS
4 1 (1.25%) SAP MM
4 1 (1.25%) SAP PP
4 1 (1.25%) SAP S/4HANA
4 1 (1.25%) SAP SD
Cloud Services
1 21 (26.25%) Azure
2 19 (23.75%) Dynamics 365
3 4 (5.00%) Office 365
4 3 (3.75%) Power Platform
5 2 (2.50%) Microsoft Flow
5 2 (2.50%) SaaS
6 1 (1.25%) AdWords
6 1 (1.25%) AWS
6 1 (1.25%) Azure Functions
6 1 (1.25%) MailChimp
6 1 (1.25%) PowerApps
6 1 (1.25%) Salesforce Service Cloud
6 1 (1.25%) Serverless
Communications & Networking
1 4 (5.00%) GoToMeeting
2 3 (3.75%) Wireless
3 1 (1.25%) SMS
3 1 (1.25%) VoIP
Database & Business Intelligence
1 8 (10.00%) SQL Server
2 5 (6.25%) GIS
2 5 (6.25%) SQL Server Reporting Services
3 3 (3.75%) SQL Server Integration Services
4 2 (2.50%) Crystal Reports
5 1 (1.25%) BusinessObjects Business Intelligence
5 1 (1.25%) Data Warehouse
5 1 (1.25%) MS Access
5 1 (1.25%) Power BI
5 1 (1.25%) SQL Server 2008
Development Applications
1 8 (10.00%) JIRA
2 5 (6.25%) Visual Studio
3 3 (3.75%) Team Foundation Server
4 2 (2.50%) VSS/SourceSafe
5 1 (1.25%) Bugzilla
5 1 (1.25%) Git (software)
5 1 (1.25%) Subversion
5 1 (1.25%) Visual Studio Team System
General
1 9 (11.25%) Marketing
2 7 (8.75%) Public Sector
3 6 (7.50%) Finance
4 5 (6.25%) Retail
5 4 (5.00%) Telecoms
6 2 (2.50%) Manufacturing
7 1 (1.25%) Advertising
7 1 (1.25%) Aerospace
7 1 (1.25%) Billing
7 1 (1.25%) Local Government
7 1 (1.25%) Pharmaceutical
Job Titles
1 23 (28.75%) Consultant
1 23 (28.75%) Developer
2 19 (23.75%) CRM Consultant
3 18 (22.50%) Dynamics CRM Consultant
4 15 (18.75%) Senior Consultant
5 10 (12.50%) Analyst
5 10 (12.50%) CRM Developer
6 8 (10.00%) Dynamics CRM Developer
7 7 (8.75%) .NET Developer
8 4 (5.00%) Architect
8 4 (5.00%) Software Analyst
8 4 (5.00%) Software Support Analyst
8 4 (5.00%) Support Analyst
9 3 (3.75%) Business Analyst
9 3 (3.75%) CRM Manager
9 3 (3.75%) Microsoft Developer
9 3 (3.75%) Senior Developer
10 2 (2.50%) Administrator
10 2 (2.50%) Functional Consultant
10 2 (2.50%) Lead Developer
Libraries, Frameworks & Software Standards
1 34 (42.50%) .NET
2 19 (23.75%) ASP.NET
3 8 (10.00%) Web Services
4 4 (5.00%) ASP.NET Web API
5 3 (3.75%) .NET Framework
5 3 (3.75%) HTML
5 3 (3.75%) RESTful
5 3 (3.75%) WCF
6 2 (2.50%) ADO
6 2 (2.50%) ASP.NET MVC
6 2 (2.50%) COM
6 2 (2.50%) CSS
6 2 (2.50%) jQuery
7 1 (1.25%) .NET Core
7 1 (1.25%) Ajax
7 1 (1.25%) AngularJS
7 1 (1.25%) Entity Framework
7 1 (1.25%) Razor View Engine
Miscellaneous
1 17 (21.25%) Greenfield Project
2 8 (10.00%) Analytical Skills
3 5 (6.25%) Self-Motivation
4 4 (5.00%) User Experience
5 3 (3.75%) CCTV
6 2 (2.50%) e-Learning
6 2 (2.50%) Management Information System
6 2 (2.50%) Mobile App
7 1 (1.25%) CMDB
7 1 (1.25%) Driving Licence
7 1 (1.25%) FMCG
7 1 (1.25%) Social Media
7 1 (1.25%) Social Network
Operating Systems
1 2 (2.50%) Windows
2 1 (1.25%) Windows Server 2008
Processes & Methodologies
1 13 (16.25%) Agile Software Development
2 8 (10.00%) SDLC
3 7 (8.75%) Project Management
3 7 (8.75%) Workflow
4 6 (7.50%) Artificial Intelligence
4 6 (7.50%) B2B
4 6 (7.50%) Customer Engagement
4 6 (7.50%) Decision-Making
4 6 (7.50%) ERP
4 6 (7.50%) Machine Learning
4 6 (7.50%) Product Roadmap
4 6 (7.50%) User Stories
5 5 (6.25%) Change Management
5 5 (6.25%) Collaborative Working
5 5 (6.25%) Migration
5 5 (6.25%) MVC
6 4 (5.00%) E-Commerce
6 4 (5.00%) ITIL
6 4 (5.00%) PRINCE2
6 4 (5.00%) Project Planning
Programming Languages
1 33 (41.25%) C#
2 12 (15.00%) JavaScript
2 12 (15.00%) SQL
3 4 (5.00%) PHP
3 4 (5.00%) T-SQL
4 3 (3.75%) Java
4 3 (3.75%) Python
5 2 (2.50%) FoxPro (VFP)
5 2 (2.50%) VB
5 2 (2.50%) VB.NET
5 2 (2.50%) VB6
5 2 (2.50%) VBScript
Qualifications
1 5 (6.25%) Degree
2 2 (2.50%) DBS Check
2 2 (2.50%) ISEB
3 1 (1.25%) Computer Science Degree
Quality Assurance & Compliance
1 3 (3.75%) GDPR
1 3 (3.75%) SLA
2 2 (2.50%) Data Quality
3 1 (1.25%) ISO/IEC 20000
3 1 (1.25%) QA
System Software
1 1 (1.25%) Active Directory
Systems Management
1 2 (2.50%) Terraform
2 1 (1.25%) HP ALM
Vendors
1 37 (46.25%) Microsoft
2 8 (10.00%) Salesforce.com
3 3 (3.75%) Infor
3 3 (3.75%) Sage
4 2 (2.50%) Tableau
5 1 (1.25%) Adobe
5 1 (1.25%) Facebook
5 1 (1.25%) Freshdesk
5 1 (1.25%) Google
5 1 (1.25%) HP
5 1 (1.25%) hybris
5 1 (1.25%) Salesforce Marketing Cloud
5 1 (1.25%) SAP
5 1 (1.25%) Serena
5 1 (1.25%) Sun
5 1 (1.25%) Twitter