Period
to 21 January 2021

The following table provides summary statistics for permanent job vacancies advertised in Birmingham with a requirement for CRM skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited CRM over the 6 months to 21 January 2021 with a comparison to the same period in the previous 2 years.

Customer Relationship Management (CRM)
West Midlands > Birmingham
6 months to
21 Jan 2021
Same period 2020 Same period 2019
Rank 67 86 71
Rank change year-on-year +19 -15 -8
Permanent jobs citing CRM 49 69 127
As % of all permanent jobs advertised in Birmingham 3.53% 2.65% 3.87%
As % of the Processes & Methodologies category 3.82% 2.82% 4.19%
Number of salaries quoted 56 70 107
Median annual salary £50,000 £47,500 £65,000
Median salary % change year-on-year +5.26% -26.92% +30.00%
10th Percentile £41,250 £25,125 £34,829
90th Percentile £65,000 £85,000 £106,750
West Midlands median annual salary £50,000 £42,500 £42,500
% change year-on-year +17.65% - -5.56%

CRM is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in Birmingham with a requirement for process or methodology skills.

All Process and Methodology Skills
Birmingham
Permanent vacancies with a requirement for process or methodology skills 1,283 2,445 3,031
As % of all permanent IT jobs advertised in Birmingham 92.37% 93.82% 92.46%
Number of salaries quoted 1,065 2,124 2,127
Median annual salary £50,000 £47,500 £47,500
Median salary % change year-on-year +5.26% - +5.56%
10th Percentile £35,450 £27,500 £26,750
90th Percentile £75,600 £76,250 £76,250
West Midlands median annual salary £47,500 £45,000 £45,000
% change year-on-year +5.56% - +9.09%

CRM
Job Vacancy Trend in Birmingham

Job postings citing CRM as a proportion of all IT jobs advertised in Birmingham.

Job vacancy trend for CRM in Birmingham

CRM
Salary Trend in Birmingham

3-month moving average salary quoted in jobs citing CRM in Birmingham.

Salary trend for CRM in Birmingham

CRM
Salary Histogram in Birmingham

Salary distribution for jobs citing CRM in Birmingham over the 6 months to 21 January 2021.

Salary histogram for CRM in Birmingham

For the 6 months to 21 January 2021, IT jobs citing CRM also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the Birmingham region with a requirement for CRM.

1 19 (38.78%) Agile Software Development
2 18 (36.73%) Dynamics CRM
3 17 (34.69%) Finance
4 14 (28.57%) Salesforce.com
5 12 (24.49%) JavaScript
5 12 (24.49%) Microsoft
5 12 (24.49%) Dynamics 365
6 11 (22.45%) Power Platform
6 11 (22.45%) .NET
7 9 (18.37%) Business Intelligence
7 9 (18.37%) Change Management
7 9 (18.37%) Azure
7 9 (18.37%) Analytical Skills
8 8 (16.33%) SDLC
9 7 (14.29%) Degree
9 7 (14.29%) Public Sector
9 7 (14.29%) Problem-Solving
10 6 (12.24%) Decision-Making
10 6 (12.24%) User Experience
10 6 (12.24%) Power BI
10 6 (12.24%) Salesforce.com CRM
10 6 (12.24%) AngularJS
10 6 (12.24%) User Stories
10 6 (12.24%) REST
10 6 (12.24%) Office 365
10 6 (12.24%) Marketing
10 6 (12.24%) Scrum
10 6 (12.24%) SharePoint
10 6 (12.24%) ERP
10 6 (12.24%) SQL

CRM
Co-occurring IT Skills in Birmingham by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 6 (12.24%) SharePoint
2 4 (8.16%) BizTalk Server
3 2 (4.08%) MS Exchange
3 2 (4.08%) SharePoint Server
4 1 (2.04%) CMS
4 1 (2.04%) Confluence
Applications
1 6 (12.24%) Microsoft Office
2 2 (4.08%) Microsoft Excel
Business Applications
1 18 (36.73%) Dynamics CRM
2 6 (12.24%) Salesforce.com CRM
3 2 (4.08%) Dynamics GP
4 1 (2.04%) Eloqua
4 1 (2.04%) Odoo
Cloud Services
1 12 (24.49%) Dynamics 365
2 11 (22.45%) Power Platform
3 9 (18.37%) Azure
4 6 (12.24%) Office 365
5 5 (10.20%) Force.com
5 5 (10.20%) Power Automate
6 4 (8.16%) SaaS
7 3 (6.12%) PowerApps
8 2 (4.08%) Logic Apps
8 2 (4.08%) Lucidchart
9 1 (2.04%) Azure Active Directory
9 1 (2.04%) Google Analytics
Communications & Networking
1 1 (2.04%) DNS
1 1 (2.04%) Firewall
1 1 (2.04%) Remote Desktop
1 1 (2.04%) SMS
Database & Business Intelligence
1 6 (12.24%) Power BI
2 5 (10.20%) SQL Server Integration Services
3 4 (8.16%) SQL Server
4 2 (4.08%) SQL Server Reporting Services
4 2 (4.08%) Tableau
5 1 (2.04%) Data Vault
5 1 (2.04%) Data Warehouse
5 1 (2.04%) MySQL
Development Applications
1 4 (8.16%) Visual Studio Team System
2 3 (6.12%) JIRA
2 3 (6.12%) Visual Studio
3 2 (4.08%) Balsamiq
3 2 (4.08%) Team Foundation Server
4 1 (2.04%) Bitbucket
4 1 (2.04%) Git (software)
4 1 (2.04%) git-flow
General
1 17 (34.69%) Finance
2 7 (14.29%) Public Sector
3 6 (12.24%) Marketing
4 2 (4.08%) Automotive
4 2 (4.08%) Games
5 1 (2.04%) Advertising
5 1 (2.04%) Banking
5 1 (2.04%) Manufacturing
5 1 (2.04%) Retail
5 1 (2.04%) Retail Banking
Job Titles
1 16 (32.65%) Developer
2 9 (18.37%) CRM Developer
3 8 (16.33%) Analyst
3 8 (16.33%) Business Analyst
4 5 (10.20%) Consultant
4 5 (10.20%) Lead Developer
4 5 (10.20%) Salesforce Developer
5 4 (8.16%) Administrator
5 4 (8.16%) Project Manager
5 4 (8.16%) Salesforce Administrator
6 3 (6.12%) Agile Business Analyst
6 3 (6.12%) Business Intelligence Developer
6 3 (6.12%) CRM Analyst
6 3 (6.12%) CRM Business Analyst
6 3 (6.12%) Digital Analyst
6 3 (6.12%) Digital Business Analyst
6 3 (6.12%) Digital Transformation
6 3 (6.12%) Senior Manager
6 3 (6.12%) Software Project Manager
6 3 (6.12%) Transformation Analyst
Libraries, Frameworks & Software Standards
1 11 (22.45%) .NET
2 6 (12.24%) AngularJS
2 6 (12.24%) CSS
2 6 (12.24%) HTML
2 6 (12.24%) REST
2 6 (12.24%) XML
3 5 (10.20%) Classic ASP
3 5 (10.20%) Web Services
4 3 (6.12%) Visualforce
5 1 (2.04%) GraphQL
5 1 (2.04%) jQuery
5 1 (2.04%) JSON
5 1 (2.04%) Laravel
5 1 (2.04%) Node.js
5 1 (2.04%) Vue.js
Miscellaneous
1 9 (18.37%) Analytical Skills
2 6 (12.24%) User Experience
3 1 (2.04%) AS400
3 1 (2.04%) Management Information System
3 1 (2.04%) Self-Motivation
3 1 (2.04%) Virtual Team
Operating Systems
1 1 (2.04%) Windows
1 1 (2.04%) Windows Server
Processes & Methodologies
1 19 (38.78%) Agile Software Development
2 9 (18.37%) Business Intelligence
2 9 (18.37%) Change Management
3 8 (16.33%) SDLC
4 7 (14.29%) Problem-Solving
5 6 (12.24%) Decision-Making
5 6 (12.24%) ERP
5 6 (12.24%) Scrum
5 6 (12.24%) User Stories
6 5 (10.20%) Acceptance Criteria
6 5 (10.20%) ETL
6 5 (10.20%) Project Management
6 5 (10.20%) Technical Leadership
6 5 (10.20%) UX Design
6 5 (10.20%) Web Design
7 4 (8.16%) Customer-Centricity
7 4 (8.16%) DevOps
7 4 (8.16%) Mentoring
7 4 (8.16%) Migration
7 4 (8.16%) Requirements Gathering
Programming Languages
1 12 (24.49%) JavaScript
2 6 (12.24%) C#
2 6 (12.24%) SQL
3 2 (4.08%) TypeScript
4 1 (2.04%) ES6
4 1 (2.04%) Java
4 1 (2.04%) PHP
Qualifications
1 7 (14.29%) Degree
2 2 (4.08%) IIBA
2 2 (4.08%) MBA
2 2 (4.08%) Postgraduate
3 1 (2.04%) Microsoft Certification
3 1 (2.04%) PRINCE2 Practitioner
Quality Assurance & Compliance
1 1 (2.04%) COBIT
1 1 (2.04%) PMO
System Software
1 2 (4.08%) Active Directory
2 1 (2.04%) Docker
2 1 (2.04%) Hyper-V
Systems Management
1 1 (2.04%) Kubernetes
1 1 (2.04%) Microsoft Intune
Vendors
1 14 (28.57%) Salesforce.com
2 12 (24.49%) Microsoft
3 3 (6.12%) Cadence
3 3 (6.12%) HubSpot
4 1 (2.04%) Citrix
4 1 (2.04%) Google
4 1 (2.04%) IBM
4 1 (2.04%) Infor
4 1 (2.04%) Marketo
4 1 (2.04%) NetApp
4 1 (2.04%) Sage
4 1 (2.04%) Salesforce Marketing Cloud
4 1 (2.04%) SAP
4 1 (2.04%) SonicWALL
4 1 (2.04%) VMware