Service Desk Team Leader Jobs in Birmingham

Service Desk Team Lead
West Midlands > Birmingham

The median Service Desk Team Lead salary in Birmingham is £32,500 per year, according to job vacancies posted during the 6 months leading to 31 May 2025.

The table below provides salary benchmarking and summary statistics, comparing them to the same period in the previous two years.

 6 months to
31 May 2025		 Same period 2024 Same period 2023
Rank 103 - 133
Rank change year-on-year - - +53
Permanent jobs requiring a Service Desk Team Leader 3 0 1
As % of all permanent jobs advertised in Birmingham 0.22% - 0.055%
As % of the Job Titles category 0.23% - 0.059%
Number of salaries quoted 3 0 1
10th Percentile - - -
25th Percentile £31,250 - -
Median annual salary (50th Percentile) £32,500 - £47,000
Median % change year-on-year - - +44.62%
75th Percentile £38,125 - -
90th Percentile £40,750 - -
West Midlands median annual salary £32,500 £34,000 £40,000
% change year-on-year -4.41% -15.00% +6.67%

All Permanent IT Job Vacancies
Birmingham

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies in Birmingham. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in Birmingham with a recognized job title 1,278 2,791 1,704
% of permanent jobs with a recognized job title 94.46% 94.61% 92.96%
Number of salaries quoted 724 2,250 1,342
10th Percentile £31,500 £31,250 £31,250
25th Percentile £42,500 £40,809 £42,500
Median annual salary (50th Percentile) £55,000 £55,000 £55,000
75th Percentile £68,750 £70,000 £71,250
90th Percentile £84,625 £84,964 £81,250
West Midlands median annual salary £52,500 £50,000 £52,500
% change year-on-year +5.00% -4.76% +5.00%

Service Desk Team Leader
Job Vacancy Trend in Birmingham

Job postings that featured Service Desk Team Leader in the job title as a proportion of all IT jobs advertised in Birmingham.

Job vacancy trend for Service Desk Team Leader in Birmingham

Service Desk Team Leader
Salary Trend in Birmingham

3-month moving average salary quoted in jobs citing Service Desk Team Leader in Birmingham.

Salary trend for Service Desk Team Leader in Birmingham

Service Desk Team Leader Skill Set
Top 30 Co-occurring Skills and Capabilities in Birmingham

For the 6 months to 31 May 2025, Service Desk Team Leader job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the Birmingham region featuring Service Desk Team Leader in the job title.

1 2 (66.67%) Collaborative Culture
1 2 (66.67%) Analytical Skills
1 2 (66.67%) Customer-Centricity
1 2 (66.67%) Problem-Solving
1 2 (66.67%) Social Skills
1 2 (66.67%) Continuous Improvement
1 2 (66.67%) ITIL
1 2 (66.67%) Windows
1 2 (66.67%) Active Directory
1 2 (66.67%) Service Delivery
1 2 (66.67%) ITSM
2 1 (33.33%) Service Management
2 1 (33.33%) Cisco
2 1 (33.33%) Microsoft
2 1 (33.33%) Agile
2 1 (33.33%) Incident Management
2 1 (33.33%) Data Protection Act
2 1 (33.33%) Data Protection
2 1 (33.33%) Azure
2 1 (33.33%) Stakeholder Engagement
2 1 (33.33%) Root Cause Analysis
2 1 (33.33%) Cybersecurity
2 1 (33.33%) ServiceNow
2 1 (33.33%) DevOps
2 1 (33.33%) Line Management
2 1 (33.33%) Mentoring
2 1 (33.33%) Coaching
2 1 (33.33%) Inclusion and Diversity
2 1 (33.33%) People Management
2 1 (33.33%) Virtual Team

Service Desk Team Leader Skill Set
Co-occurring Skills and Capabilities in Birmingham by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Cloud Services
1 1 (33.33%) Azure
General
1 2 (66.67%) Analytical Skills
1 2 (66.67%) Social Skills
2 1 (33.33%) Inclusion and Diversity
Miscellaneous
1 1 (33.33%) Data Protection Act
1 1 (33.33%) Virtual Team
Operating Systems
1 2 (66.67%) Windows
Processes & Methodologies
1 2 (66.67%) Collaborative Culture
1 2 (66.67%) Continuous Improvement
1 2 (66.67%) Customer-Centricity
1 2 (66.67%) ITIL
1 2 (66.67%) ITSM
1 2 (66.67%) Problem-Solving
1 2 (66.67%) Service Delivery
2 1 (33.33%) Agile
2 1 (33.33%) Coaching
2 1 (33.33%) Cybersecurity
2 1 (33.33%) Data Protection
2 1 (33.33%) DevOps
2 1 (33.33%) Incident Management
2 1 (33.33%) Line Management
2 1 (33.33%) Mentoring
2 1 (33.33%) People Management
2 1 (33.33%) Root Cause Analysis
2 1 (33.33%) Service Management
2 1 (33.33%) Stakeholder Engagement
System Software
1 2 (66.67%) Active Directory
Vendors
1 1 (33.33%) Cisco
1 1 (33.33%) Microsoft
1 1 (33.33%) ServiceNow
6 Service Desk Team Leader jobs in England