Period
to 18 November 2017

The following table provides summary statistics for permanent job vacancies advertised in Bristol with a requirement for ITSM skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited ITSM over the 6 months to 18 November 2017 with a comparison to the same period in the previous 2 years.

IT Service Management (ITSM)
South West > Bristol
6 months to
18 Nov 2017
Same period 2016 Same period 2015
Rank 144 152 160
Rank change year-on-year +8 +8 -9
Permanent jobs citing ITSM 62 32 37
As % of all permanent IT jobs advertised in Bristol 1.62% 0.99% 0.98%
As % of the Processes & Methodologies category 1.76% 1.09% 1.08%
Number of salaries quoted 14 24 33
Bristol median annual salary £26,125 £44,000 £50,000
Median salary % change year-on-year -40.63% -12.00% +26.58%
10th Percentile £23,000 £22,330 £22,500
90th Percentile £43,375 £54,000 £65,000
South West median annual salary £42,500 £40,000 £44,849
% change year-on-year +6.25% -10.81% +9.39%

ITSM is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in Bristol with a requirement for process or methodology skills.

All Process and Methodology Skills
Bristol
Permanent vacancies with a requirement for process or methodology skills 3515 2932 3421
As % of all permanent IT jobs advertised in Bristol 91.80% 90.97% 90.34%
Number of salaries quoted 2903 2483 2950
Bristol median annual salary £45,000 £44,000 £41,500
Median salary % change year-on-year +2.27% +6.02% +3.75%
10th Percentile £26,250 £27,500 £26,250
90th Percentile £67,500 £70,000 £67,500
South West median annual salary £42,500 £40,000 £40,000
% change year-on-year +6.25% - +3.90%

ITSM
Job Vacancy Trend in Bristol

Job postings citing ITSM as a percentage of all IT jobs advertised in Bristol.

Job vacancy trend for ITSM in Bristol

ITSM
Salary Trend in Bristol

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing ITSM in Bristol.

Salary trend for ITSM in Bristol

ITSM
Salary Histogram in Bristol

The salary distribution of IT jobs citing ITSM in Bristol over the 6 months to 18 November 2017.

Salary histogram for ITSM in Bristol

For the 6 months to 18 November 2017, IT jobs citing ITSM also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the Bristol region with a requirement for ITSM.

1 58 (93.55%) ITIL
2 52 (83.87%) Service Management
3 45 (72.58%) SC Cleared
3 45 (72.58%) Security Cleared
4 32 (51.61%) Windows
5 30 (48.39%) Mentoring
6 28 (45.16%) Information Security
7 26 (41.94%) Internet
7 26 (41.94%) SIEM
7 26 (41.94%) Software Engineering
8 25 (40.32%) Management Information System
9 23 (37.10%) Coaching
10 22 (35.48%) ISO/IEC 27001
11 21 (33.87%) .NET
12 20 (32.26%) Unix
12 20 (32.26%) Java
12 20 (32.26%) Linux
12 20 (32.26%) CISSP
12 20 (32.26%) TCP/IP
12 20 (32.26%) DV Cleared
12 20 (32.26%) GCIA
12 20 (32.26%) GCIH
12 20 (32.26%) Network Monitoring
12 20 (32.26%) Security Architecture
12 20 (32.26%) Cyberthreat
12 20 (32.26%) CREST Certified
12 20 (32.26%) SANS
12 20 (32.26%) Security Operations
12 20 (32.26%) Security Operations Centre
13 15 (24.19%) SLA

ITSM
Co-occurring IT Skills in Bristol by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 4 (6.45%) IIS
1 4 (6.45%) SharePoint
2 3 (4.84%) Skype for Business
3 1 (1.61%) MS Exchange
Applications
1 7 (11.29%) Microsoft Excel
1 7 (11.29%) Microsoft PowerPoint
Cloud Services
1 9 (14.52%) Office 365
2 5 (8.06%) Cloud Computing
Communications & Networking
1 26 (41.94%) Internet
2 20 (32.26%) TCP/IP
3 10 (16.13%) DNS
4 7 (11.29%) SMS
5 6 (9.68%) Firewall
5 6 (9.68%) FTP
5 6 (9.68%) HTTP
6 3 (4.84%) DHCP
7 1 (1.61%) Remote Desktop
7 1 (1.61%) VoIP
Database & Business Intelligence
1 4 (6.45%) SQL Server
General
1 11 (17.74%) Finance
2 5 (8.06%) Manufacturing
Job Titles
1 26 (41.94%) Analyst
2 17 (27.42%) SOC Analyst
3 11 (17.74%) Service Manager
4 7 (11.29%) Architect
4 7 (11.29%) Delivery Manager
4 7 (11.29%) Services Delivery Manager
5 6 (9.68%) Cybersecurity Engineer
5 6 (9.68%) Lead Architect
5 6 (9.68%) Lead Solutions Architect
5 6 (9.68%) Security Engineer
5 6 (9.68%) Solutions Architect
5 6 (9.68%) Support Analyst
6 5 (8.06%) 2nd Line Desktop Support
6 5 (8.06%) 2nd Line Support
6 5 (8.06%) Desktop Support
7 4 (6.45%) Consultant
7 4 (6.45%) ICT Consultant
7 4 (6.45%) Technical Consultant
8 3 (4.84%) Security Analyst
8 3 (4.84%) Senior Support Analyst
Libraries, Frameworks & Software Standards
1 21 (33.87%) .NET
2 7 (11.29%) Flash
3 1 (1.61%) ASP.NET
3 1 (1.61%) ASP.NET Web Forms
Miscellaneous
1 25 (40.32%) Management Information System
2 20 (32.26%) Cyberthreat
2 20 (32.26%) Security Operations Centre
3 8 (12.90%) Data Centre
4 6 (9.68%) Analytical Skills
4 6 (9.68%) Cyber Defence
5 5 (8.06%) Life Science
6 4 (6.45%) Virtual Team
Operating Systems
1 32 (51.61%) Windows
2 20 (32.26%) Linux
2 20 (32.26%) Unix
3 8 (12.90%) Windows 10
4 4 (6.45%) Windows Server
5 3 (4.84%) Windows Server 2012
6 1 (1.61%) Windows Server 2008
Processes & Methodologies
1 58 (93.55%) ITIL
2 52 (83.87%) Service Management
3 30 (48.39%) Mentoring
4 28 (45.16%) Information Security
5 26 (41.94%) SIEM
5 26 (41.94%) Software Engineering
6 23 (37.10%) Coaching
7 20 (32.26%) Network Monitoring
7 20 (32.26%) Security Architecture
7 20 (32.26%) Security Operations
8 11 (17.74%) Collaborative Working
8 11 (17.74%) Contract Management
8 11 (17.74%) Critical Success Factor
8 11 (17.74%) Escalation Management
8 11 (17.74%) Financial Modelling
8 11 (17.74%) Performance Management
8 11 (17.74%) Service Delivery
8 11 (17.74%) Service Design
8 11 (17.74%) Stakeholder Management
8 11 (17.74%) Statistics
Programming Languages
1 20 (32.26%) Java
2 6 (9.68%) PowerShell
2 6 (9.68%) Python
2 6 (9.68%) Shell Script
3 1 (1.61%) C#
3 1 (1.61%) SQL
Qualifications
1 45 (72.58%) SC Cleared
1 45 (72.58%) Security Cleared
2 20 (32.26%) CISSP
2 20 (32.26%) CREST Certified
2 20 (32.26%) DV Cleared
2 20 (32.26%) GCIA
2 20 (32.26%) GCIH
2 20 (32.26%) SANS
3 11 (17.74%) ISEB
4 6 (9.68%) ITIL Certification
5 5 (8.06%) CITP
6 1 (1.61%) ITIL Foundation Certificate
Quality Assurance & Compliance
1 22 (35.48%) ISO/IEC 27001
2 15 (24.19%) SLA
3 6 (9.68%) GPG13
3 6 (9.68%) ISO/IEC 20000
4 5 (8.06%) COBIT
5 1 (1.61%) ISO 9001
System Software
1 6 (9.68%) Snort
2 5 (8.06%) VMware Infrastructure
3 1 (1.61%) Active Directory
Systems Management
1 6 (9.68%) ArcSight ESM
1 6 (9.68%) Host Intrusion Detection System
1 6 (9.68%) RSA Archer
1 6 (9.68%) RSA enVision
1 6 (9.68%) RSA Security Analytics
1 6 (9.68%) Symantec Endpoint Protection
2 3 (4.84%) Backup Exec
2 3 (4.84%) Microsoft Data Protection Manager
2 3 (4.84%) SCCM
2 3 (4.84%) SCOM
3 1 (1.61%) Norton AntiVirus
Vendors
1 12 (19.35%) Microsoft
2 11 (17.74%) Cadence
3 7 (11.29%) Symantec
4 6 (9.68%) ArcSight
4 6 (9.68%) LogLogic
4 6 (9.68%) Sourcefire
4 6 (9.68%) Trend Micro
5 5 (8.06%) VMware
6 3 (4.84%) CommVault
6 3 (4.84%) Veeam
7 1 (1.61%) Sophos