Period
to 19 March 2019

The following table provides summary statistics for permanent job vacancies advertised in Bristol with a requirement for ITSM skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited ITSM over the 6 months to 19 March 2019 with a comparison to the same period in the previous 2 years.

IT Service Management (ITSM)
South West > Bristol
6 months to
19 Mar 2019
Same period 2018 Same period 2017
Rank 151 172 139
Rank change year-on-year +21 -33 +29
Permanent jobs citing ITSM 38 29 56
As % of all permanent IT jobs advertised in Bristol 1.05% 0.80% 1.67%
As % of the Processes & Methodologies category 1.12% 0.86% 1.78%
Number of salaries quoted 21 16 41
Bristol median annual salary £29,000 £28,000 £44,000
Median salary % change year-on-year +3.57% -36.36% -
10th Percentile £22,000 £23,000 £33,750
90th Percentile £53,750 £51,949 £71,250
South West median annual salary £35,000 £32,500 £44,000
% change year-on-year +7.69% -26.14% +10.00%

ITSM is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in Bristol with a requirement for process or methodology skills.

All Process and Methodology Skills
Bristol
Permanent vacancies with a requirement for process or methodology skills 3,406 3,384 3,146
As % of all permanent IT jobs advertised in Bristol 93.86% 93.38% 93.69%
Number of salaries quoted 2,673 2,864 2,547
Bristol median annual salary £45,000 £45,000 £45,000
10th Percentile £27,000 £26,325 £27,650
90th Percentile £70,000 £66,250 £70,000
South West median annual salary £45,000 £42,500 £41,000
% change year-on-year +5.88% +3.66% +2.50%

ITSM
Job Vacancy Trend in Bristol

Job postings citing ITSM as a percentage of all IT jobs advertised in Bristol.

Job vacancy trend for ITSM in Bristol

ITSM
Salary Trend in Bristol

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing ITSM in Bristol.

Salary trend for ITSM in Bristol

ITSM
Salary Histogram in Bristol

The salary distribution of IT jobs citing ITSM in Bristol over the 6 months to 19 March 2019.

Salary histogram for ITSM in Bristol

For the 6 months to 19 March 2019, IT jobs citing ITSM also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the Bristol region with a requirement for ITSM.

1 28 (73.68%) ITIL
2 26 (68.42%) SLA
3 20 (52.63%) Service Delivery
3 20 (52.63%) Stakeholder Management
4 17 (44.74%) ISEB
4 17 (44.74%) Microsoft Excel
4 17 (44.74%) Microsoft PowerPoint
5 14 (36.84%) Data Centre
6 13 (34.21%) GDPR
6 13 (34.21%) Data Protection
6 13 (34.21%) Service Management
7 10 (26.32%) Finance
7 10 (26.32%) Windows
8 8 (21.05%) Information Security
8 8 (21.05%) ISO/IEC 27001
9 7 (18.42%) SAP
10 6 (15.79%) Cisco
10 6 (15.79%) Business Intelligence
10 6 (15.79%) Electronics
10 6 (15.79%) Telecoms
10 6 (15.79%) Law
10 6 (15.79%) Manufacturing
10 6 (15.79%) Programme Management
10 6 (15.79%) Marketing
10 6 (15.79%) Digital Marketing
10 6 (15.79%) Windows Server
11 5 (13.16%) ITIL V3
11 5 (13.16%) Incident Management
11 5 (13.16%) VMware Infrastructure
11 5 (13.16%) VMware

ITSM
Co-occurring IT Skills in Bristol by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 2 (5.26%) MS Exchange
1 2 (5.26%) SharePoint
2 1 (2.63%) Exchange Server 2010
2 1 (2.63%) Skype for Business
Applications
1 17 (44.74%) Microsoft Excel
1 17 (44.74%) Microsoft PowerPoint
2 2 (5.26%) Microsoft Office
Cloud Services
1 3 (7.89%) Office 365
2 1 (2.63%) Amazon AWS
2 1 (2.63%) Microsoft Azure
Communications & Networking
1 5 (13.16%) LAN
2 4 (10.53%) WAN
3 2 (5.26%) Cisco IOS
4 1 (2.63%) DHCP
4 1 (2.63%) DNS
4 1 (2.63%) Firewall
4 1 (2.63%) Skype
4 1 (2.63%) VPN
4 1 (2.63%) Wireless
General
1 10 (26.32%) Finance
2 6 (15.79%) Electronics
2 6 (15.79%) Law
2 6 (15.79%) Manufacturing
2 6 (15.79%) Marketing
2 6 (15.79%) Telecoms
Job Titles
1 20 (52.63%) Delivery Manager
1 20 (52.63%) Service Manager
1 20 (52.63%) Services Delivery Manager
2 14 (36.84%) Technical Delivery Manager
2 14 (36.84%) Technical Manager
2 14 (36.84%) Technical Service Delivery Manager
2 14 (36.84%) Technical Services Manager
3 7 (18.42%) Analyst
4 6 (15.79%) IT Analyst
5 5 (13.16%) Service Analyst
5 5 (13.16%) Service Desk Analyst
6 3 (7.89%) AIX Support
6 3 (7.89%) IT Engineer
6 3 (7.89%) Support Engineer
7 2 (5.26%) AIX Engineer
7 2 (5.26%) IT Security Engineer
7 2 (5.26%) IT Support
7 2 (5.26%) Junior IT Engineer
7 2 (5.26%) Security Engineer
7 2 (5.26%) Unified Communications Engineer
Libraries, Frameworks & Software Standards
1 2 (5.26%) XMPP
2 1 (2.63%) Web Services
Miscellaneous
1 14 (36.84%) Data Centre
2 4 (10.53%) Replication
3 3 (7.89%) Enterprise Storage
4 2 (5.26%) Hybrid Cloud
4 2 (5.26%) Mobile App
5 1 (2.63%) Analytical Skills
5 1 (2.63%) Video Conferencing
Operating Systems
1 10 (26.32%) Windows
2 6 (15.79%) Windows Server
3 3 (7.89%) AIX
3 3 (7.89%) Unix
4 2 (5.26%) Linux
5 1 (2.63%) Windows 10
5 1 (2.63%) Windows Server 2008
Processes & Methodologies
1 28 (73.68%) ITIL
2 20 (52.63%) Service Delivery
2 20 (52.63%) Stakeholder Management
3 13 (34.21%) Data Protection
3 13 (34.21%) Service Management
4 8 (21.05%) Information Security
5 6 (15.79%) Business Intelligence
5 6 (15.79%) Digital Marketing
5 6 (15.79%) Programme Management
6 5 (13.16%) Incident Management
6 5 (13.16%) ITIL V3
7 3 (7.89%) Compliance Audit
7 3 (7.89%) Contract Management
7 3 (7.89%) Infrastructure Engineering
7 3 (7.89%) Performance Management
7 3 (7.89%) Planning and Forecasting
7 3 (7.89%) Risk Management
7 3 (7.89%) Service Design
8 2 (5.26%) Cybersecurity
8 2 (5.26%) Time Management
Programming Languages
1 1 (2.63%) C
1 1 (2.63%) PowerShell
Qualifications
1 17 (44.74%) ISEB
2 2 (5.26%) Security Cleared
3 1 (2.63%) A+ Certification
3 1 (2.63%) CCENT
3 1 (2.63%) CCNA
3 1 (2.63%) Cisco Certification
3 1 (2.63%) MCSA
3 1 (2.63%) Microsoft Certification
3 1 (2.63%) Network+ Certification
3 1 (2.63%) SC Cleared
Quality Assurance & Compliance
1 26 (68.42%) SLA
2 13 (34.21%) GDPR
3 8 (21.05%) ISO/IEC 27001
System Software
1 5 (13.16%) VMware Infrastructure
2 3 (7.89%) Active Directory
2 3 (7.89%) Hyper-V
3 2 (5.26%) VMware ESXi
Systems Management
1 2 (5.26%) Cisco CUCM
1 2 (5.26%) vCenter Server
2 1 (2.63%) SCCM
2 1 (2.63%) SCSM
Vendors
1 7 (18.42%) SAP
2 6 (15.79%) Cisco
3 5 (13.16%) HP
3 5 (13.16%) VMware
4 3 (7.89%) EMC
4 3 (7.89%) IBM
4 3 (7.89%) Juniper
4 3 (7.89%) Microsoft
4 3 (7.89%) NetApp
5 2 (5.26%) ServiceNow
6 1 (2.63%) Apple
6 1 (2.63%) Citrix
6 1 (2.63%) Dell
6 1 (2.63%) Ivanti
6 1 (2.63%) Meraki
6 1 (2.63%) Sophos
6 1 (2.63%) Veeam