Period
to 11 December 2018

The following table provides summary statistics for permanent job vacancies advertised in Bristol with a requirement for ITSM skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited ITSM over the 6 months to 11 December 2018 with a comparison to the same period in the previous 2 years.

IT Service Management (ITSM)
South West > Bristol
6 months to
11 Dec 2018
Same period 2017 Same period 2016
Rank 152 146 142
Rank change year-on-year -6 -4 +27
Permanent jobs citing ITSM 41 59 46
As % of all permanent IT jobs advertised in Bristol 1.12% 1.55% 1.43%
As % of the Processes & Methodologies category 1.19% 1.66% 1.53%
Number of salaries quoted 24 13 36
Bristol median annual salary £30,000 £24,250 £44,000
Median salary % change year-on-year +23.71% -44.89% -9.74%
10th Percentile £22,875 £23,000 £23,300
90th Percentile £65,925 £41,750 £58,875
South West median annual salary £38,250 £42,500 £42,500
% change year-on-year -10.00% - -5.24%

ITSM is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in Bristol with a requirement for process or methodology skills.

All Process and Methodology Skills
Bristol
Permanent vacancies with a requirement for process or methodology skills 3,451 3,553 3,009
As % of all permanent IT jobs advertised in Bristol 94.52% 93.28% 93.22%
Number of salaries quoted 2,773 2,949 2,529
Bristol median annual salary £45,000 £45,000 £44,000
Median salary % change year-on-year - +2.27% +4.14%
10th Percentile £27,500 £26,250 £27,500
90th Percentile £70,000 £67,500 £70,000
South West median annual salary £45,000 £42,500 £40,000
% change year-on-year +5.88% +6.25% -

ITSM
Job Vacancy Trend in Bristol

Job postings citing ITSM as a percentage of all IT jobs advertised in Bristol.

Job vacancy trend for ITSM in Bristol

ITSM
Salary Trend in Bristol

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing ITSM in Bristol.

Salary trend for ITSM in Bristol

ITSM
Salary Histogram in Bristol

The salary distribution of IT jobs citing ITSM in Bristol over the 6 months to 11 December 2018.

Salary histogram for ITSM in Bristol

For the 6 months to 11 December 2018, IT jobs citing ITSM also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the Bristol region with a requirement for ITSM.

1 32 (78.05%) ITIL
2 23 (56.10%) SLA
3 16 (39.02%) Finance
3 16 (39.02%) Service Management
4 15 (36.59%) Service Delivery
4 15 (36.59%) Stakeholder Management
4 15 (36.59%) ISEB
4 15 (36.59%) Microsoft Excel
4 15 (36.59%) Microsoft PowerPoint
4 15 (36.59%) Data Centre
5 13 (31.71%) GDPR
6 11 (26.83%) Data Protection
7 9 (21.95%) ISO/IEC 27001
8 8 (19.51%) Information Security
8 8 (19.51%) SAP
8 8 (19.51%) Programme Management
8 8 (19.51%) Change Management
8 8 (19.51%) Service Design
9 7 (17.07%) Business Intelligence
9 7 (17.07%) Law
9 7 (17.07%) Manufacturing
9 7 (17.07%) Electronics
9 7 (17.07%) Telecoms
9 7 (17.07%) Marketing
9 7 (17.07%) Digital Marketing
9 7 (17.07%) Microsoft Azure
9 7 (17.07%) Amazon AWS
10 5 (12.20%) PMO
10 5 (12.20%) VMware
10 5 (12.20%) Windows

ITSM
Co-occurring IT Skills in Bristol by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 1 (2.44%) Exchange Server 2010
1 1 (2.44%) MS Exchange
1 1 (2.44%) SharePoint
Applications
1 15 (36.59%) Microsoft Excel
1 15 (36.59%) Microsoft PowerPoint
2 1 (2.44%) Microsoft Office
Cloud Services
1 7 (17.07%) Amazon AWS
1 7 (17.07%) Microsoft Azure
2 4 (9.76%) Office 365
3 2 (4.88%) IaaS
3 2 (4.88%) PaaS
3 2 (4.88%) SaaS
Communications & Networking
1 4 (9.76%) LAN
1 4 (9.76%) SMS
1 4 (9.76%) WAN
2 2 (4.88%) Intrusion Detection
2 2 (4.88%) Network Security
3 1 (2.44%) Firewall
3 1 (2.44%) Intranet
3 1 (2.44%) VPN
Development Applications
1 4 (9.76%) Team Foundation Server
1 4 (9.76%) Visual Studio Team System
General
1 16 (39.02%) Finance
2 7 (17.07%) Electronics
2 7 (17.07%) Law
2 7 (17.07%) Manufacturing
2 7 (17.07%) Marketing
2 7 (17.07%) Telecoms
3 2 (4.88%) Aerospace
Job Titles
1 19 (46.34%) Service Manager
2 15 (36.59%) Delivery Manager
2 15 (36.59%) Services Delivery Manager
2 15 (36.59%) Technical Manager
2 15 (36.59%) Technical Services Manager
3 11 (26.83%) Technical Delivery Manager
3 11 (26.83%) Technical Service Delivery Manager
4 10 (24.39%) Analyst
5 6 (14.63%) IT Analyst
5 6 (14.63%) Support Engineer
6 5 (12.20%) Service Analyst
6 5 (12.20%) Service Desk Analyst
7 3 (7.32%) AIX Support
7 3 (7.32%) Consultant
7 3 (7.32%) Digital Transformation
7 3 (7.32%) Digital Transformation Consultant
7 3 (7.32%) IT Support
7 3 (7.32%) Management Consultant
7 3 (7.32%) Support Analyst
7 3 (7.32%) Transformation Consultant
Libraries, Frameworks & Software Standards
1 4 (9.76%) Flash
2 3 (7.32%) Web Services
Miscellaneous
1 15 (36.59%) Data Centre
2 4 (9.76%) Public Cloud
3 3 (7.32%) Enterprise Storage
3 3 (7.32%) Replication
4 1 (2.44%) Management Information System
4 1 (2.44%) Self-Motivation
Operating Systems
1 5 (12.20%) Windows
2 3 (7.32%) AIX
2 3 (7.32%) Unix
2 3 (7.32%) Windows Server
3 2 (4.88%) Linux
4 1 (2.44%) Windows 10
Processes & Methodologies
1 32 (78.05%) ITIL
2 16 (39.02%) Service Management
3 15 (36.59%) Service Delivery
3 15 (36.59%) Stakeholder Management
4 11 (26.83%) Data Protection
5 8 (19.51%) Change Management
5 8 (19.51%) Information Security
5 8 (19.51%) Programme Management
5 8 (19.51%) Service Design
6 7 (17.07%) Business Intelligence
6 7 (17.07%) Digital Marketing
7 4 (9.76%) Agile Software Development
7 4 (9.76%) Business Development
7 4 (9.76%) Contract Management
7 4 (9.76%) Escalation Management
7 4 (9.76%) Financial Modelling
7 4 (9.76%) Mentoring
7 4 (9.76%) PRINCE2
7 4 (9.76%) Stakeholder Engagement
7 4 (9.76%) Statistics
Programming Languages
1 2 (4.88%) PowerShell
Qualifications
1 15 (36.59%) ISEB
2 2 (4.88%) SANS
3 1 (2.44%) SC Cleared
3 1 (2.44%) Security Cleared
Quality Assurance & Compliance
1 23 (56.10%) SLA
2 13 (31.71%) GDPR
3 9 (21.95%) ISO/IEC 27001
4 5 (12.20%) PMO
5 4 (9.76%) QA
6 2 (4.88%) GPG13
System Software
1 3 (7.32%) Hyper-V
1 3 (7.32%) VMware Infrastructure
2 2 (4.88%) Active Directory
Systems Management
1 2 (4.88%) Computer Incident Response Team
2 1 (2.44%) SCCM
Vendors
1 8 (19.51%) SAP
2 5 (12.20%) Cisco
2 5 (12.20%) Juniper
2 5 (12.20%) NetApp
2 5 (12.20%) VMware
3 4 (9.76%) Cadence
3 4 (9.76%) HP
3 4 (9.76%) Microsoft
4 3 (7.32%) EMC
4 3 (7.32%) IBM
5 2 (4.88%) CheckPoint
6 1 (2.44%) Apple
6 1 (2.44%) Citrix
6 1 (2.44%) Ivanti
6 1 (2.44%) ServiceNow
6 1 (2.44%) Sophos